Leonardo Hotel Cardiff

A very comfortable stay in an excellent location. Good to have parking on site - very convenient (even if a bit expensive). Staff were excellent. We ate one evening in the restaurant, which was very good. Only complaint was that the shower was in the bath and the bath was quite high so difficult to get in and out without holding on to the small shelf at the end of the bath. Would have preferred a walk in shower. Room was also quite hot and difficult to operate the air conditioning which required the front desk to change it remotely. Only minor issues and I will definitely stay there again on my next visit to Cardiff.

Good hotel in handy location of city centre. Staff are really friendly, rooms are good size. It’s a bit tired but fine for the price although parking is expensive £25 a night

Nice stay in Cardiff, hotel was very good with excellent location. Only failing was parking - not enough & had to park over 1/2 mile away at a cost of £30

Great stay. Joanna on reception very helpful. Parking costs at hotel expensive Cardiff great city and had fun.

Good:Spacious. Central location. Bad: It was frustrating that the bar closed at 11pm. No facilities for residents to have a drink after 11pm

We love this hotel. Room clean and pleasant. Only downside is neighbour in next rooms TV was so loud we could hear every word. Woke us at 8. Water temp in bath was only warm. The reception staff was lovely. Parking is expensive but you can leave the car for 24 hours (even after check out)

Lovely property located right in the center, close to all the major attractions. Spacious on-site gated parking and a very generous breakfast. The service was excellent, and the staff were friendly. The bar and restaurant stayed open until late, which was very convenient.

First night was ok, but the second night was horrible. Some kind of reception was running in the hotel and the music was so loud I could hear it in my room (third floor) until at least midnight. Don't go to this hotel!

The staff were very friendly, breakfast was really nice and plenty of variety. We were a bit disappointed though we came back to the hotel for a drink in the bar,i went upstairs to change my shoe's my husband phoned me and said fetch the card down he tried to pay for drinks with cash and was told it was card payment only,I don't think that is fair I think it should be both options, my husband doesn't carry his card so if i hadn't been there i don't know what would have happened.

Cold towel rail, barely warm enough, and no means to open any windows. On plus point it was a very central location and good car park

Nice big room (we had a jr King room) but the bathroom wasn’t very clean, yellow stains on shower grout, shower screens not cleaned properly and shower head blocked with lime scale also some black stains around shower seals. We arrived in the room and the hand soap was empty, the chamber maids did nothing about this despite “cleaning” the room twice. Although they were cleaned, the bed sheets had some stains that looked like oil on them. When we walked out of the hotel on one occasion there were homeless people sitting on the hotel steps, whilst this is more of a social problem than the hotels fault its not a strong look for the hotel, not that they were causing us any trouble at all. The breakfast was simple but very good, staff were very polite and helpful in reception, hotel bar and restaurant. Located right in the city centre, it’s a great spot for walking around town. The rooms are very noisy though, there was an adjoining door between our room and the next and we could hear the people in there talking clearly, likewise every time the people in the room above us walked around the floor creaked and groaned very loudly… enough to wake us up at 7am… it is an old building, but this isn’t great. To be honest, the location and the staff/service make this worthy of 3 stars overall otherwise it would be less… I wouldn’t stay here again if I could avoid it.

We had to ask the reception to deal with very loud music that someone was playing in their room late at night, which meant it was head to get to sleep. Then there was an early morning fire alarm, which meant an earlier than planned wake up call on a Sunday. The room was fine although dusty, there was no bottled water, and the pillows were very hard. Bed comfy though and staff friendly. They dealt well with the fire alarm.

We very much enjoyed our stay at this lovely, stately old hotel. Staff were lovely. We didn’t have a view but it was quiet, which was of the most importance to us. The hotel is generous with such things as coffee and tea in the rooms. Everything in the room worked well and was clean and well thought out. Location is super central. We didn’t experience the view rooms to know if they are sound proofed from the lively street outside. We would recommend this hotel!

Carpet dirty , curtains dirty , milk in room off and very tired looking room.

Upon extra the staff were warm and welcoming the room was spotless and comfy

Staff were friendly and my suite was spotless

Cold shower, dirty curtains and caroet

Lovely staff, very helpful, pleasant and courteous. The room was very clean, with a large super king size bed which was extremely comfortable.Great facilities with the added benefit of having a car park behind the hotel. Will definitely stay again.

First room given had a very strong odour of chemicals or paint. Asked to be moved which was actioned but felt like I was an inconvenience to the receptionist. Bed was comfortable and second room was find but Breakfast was cold.

Very clean. Excellent choice of breakfast. Excellent location, opposite the New Theatre, central for shops and restaurants.

Hotel was ok. Dated bedroom furniture with only mirror being within coffee station. Air Conditioning not fit for purpose!

Good hotel, although air conditioning not great in the room. Wasn’t working properly and kept shutting off. Advised team and it was fixed but still kept shutting off. Breakfast good.

Have stayed here before and was more impressed the first time we stayed, this time the rooms looked more tired than us in the morning after being kept awake by the night club opposite. The breakfast was nice , but you only got a plate the size of a side plate.. the staff were all lovely and friendly.

Really convenient location in the city centre We booked a junior suite as it wasn't a lot more than the normal room rate and it was a great size and really comfortable Very clean, and nice touches like a complimentary drink each, Nespresso machine and decent robes Every staff member we spoke to was friendly and efficient , real credit to the hotel

Shopping and concert weekend. Ideal location for visiting Utilita Arena, shopping area and castle. 30 minute walk to.Cardoff Bay or one stop on train. Hotel was spotless, very comfortable bed, good shower, good tv etc... everything you want or need. The only gripe, which is such a shame, is that the flooring in bathroom and hallway area in all the rooms around us has been put down so badly that it all moves and you hear every step any one around takes. Wakes you up every time some.one goes to loo in the night. We could hear the rooms either side and above. Such a shame as the rest of the stay was perfect. We didnt use the car park as we travelled by train. So easy and cheaper.

Very good 3 night stay at this lovely hotel. Very near to main shops, Cardiff Castle and car parks. Excellent cooked breakfast, spacious room, large comfy bed.

We enjoyed our stay, the reception staff were extremely helpful on check in. We booked a twin room which had everything we needed, the only negative for us was the view from the window was of a wall less than a metre away, it would of been nice to see the sky and have a view of something

We had a room on the second floor, not the greatest view of a filtration unit/metal framework but this wasn't much of an issue. The room was spacious and clean, the bed was comfy but the air con unit was so loud and the room was warm so we needed it on. Bathroom nice, but when taking a shower the water built up quite a lot in the tub. Overall a satisfactory stay.

Lovely staff, very helpful, pleasant and courteous. The room was very clean, with a large super king size bed which was extremely comfortable.Great facilities with the added benefit of having a car park behind the hotel. Will definitely stay again.

Incredibly noisy could hear everything said next door and everything happening on the street, no sound proofing at all

Have stayed here a couple of times due to how convenient the hotel is. However will not be back after yesterday’s visit, first impressions are everything and Matilda should not be on the front desk. She was so rude and unhelpful, I couldn’t actually believe how rude she was. Luckily when I went back to get the room keys she had gone. The room we stayed in was so noisy too, didn’t get to sleep until 5am due to the room overlooking the street and nightclubs opposite. Was going to bring this up at checkout but there was a massive queue and just wanted to leave. Do not recommend… rude staff & noisy hotel.

Girls on reception fantastic, nothing too much trouble

Great staff, great location. Would definitely stay here again

Brilliant staff, I had a really bad cold and they got me herbal teas for my throat

The hotel was great and very well located, a short walk to the main part of the city center. The staff was friendly, especially Joana from the reception. The check in was easy and the room was comfortable.

Our Business trip at the Leonardo Hotel was lovely , the satff were very helful and very friendly . The breakfast was very fresh and tasty . We also had a meal in the Grill which was very nice too . Would recommend this hotel !

I send a few question before leaving for my stay and staff where fast to answer me. Great job.

Breakfast was Great, staff extremely friendly and helpful throughout hotel.

I stayed 3 nights while working in Cardiff. The first room was noisy so I’m the staff moved me to a quieter room who problems and they were very understanding. Sadly the person who n the room next to be played extremely loud noise all night. I knocked on the persons door to ask them to turn it down and was ignored so I spoke with reception who were very polite. In the morning I spoke to the lady on reception and the duty manager as the noise had continued all night. They were very apologetic and arranged for the person to be moved. I understand he was also very rude to reception staff. He eventually left his room and we all had a peaceful night. I cannot praise the staff enough for dealing with a difficult situation and resolving it in a way that worked for everyone. This is a lovely clean hotel with gorgeous staff so stay there!!

We stay there when we go to the theatre and always have a lovely welcome and fantastic service. Joanna the receptionist was extremely friendly, welcoming and interested in what we were doing. Aina in the restaurant was very helpful making sure we were happy and the other receptionist Banks was a lovely guy very accommodating

Very noisy from the street at night

Nice staff, good location to walk everywhere you need to go, good parking area

Very good 3 night stay at this lovely hotel. Very near to main shops, Cardiff Castle and car parks. Excellent cooked breakfast, spacious room, large comfy bed.

Perfect location just off Queen street the main shopping area, within 15 minutes walk of all restaurants/theatres/stadium etc. Staff & breakfast were great.

Location is good which next to the city centre. Can easy walk to the market

The hotel is in a great walkable location - with Cardiff Castle basically around the corner. Would highly recommend.

Lovely hotel , very clean , nice rooms with everything you need , noise from outside early hours of the morning which is expected I suppose as it’s very central and close to taxi rank . Staff very helpful and parking ideal right next to hotel . Would definitely stay here again

A perfect location for the New Theatre Cardiff and also next to main shopping street of central Cardiff , We were greeted by front of house staff member Bank, whom upon arrival said I've given yourselves a room upgrade which we accepted gratefully . Very clean and tidy hotel and restaurant area , a most pleasant stay will definatly stay again asap

A good hotel in a great location

It’s a great hotel in a great location.

I had booked 2 rooms here as I was attending a work event in Cardiff with a colleague. The room rates were good and the location great for getting to the event. The hotel is only a 10 minute walk from Cardiff Central station and is conveniently located close to the main shopping mall and also a wide range of bars and restaurants. The room was large and clean with a mini bar and safe provided. The bathroom was also clean and well stocked with the usual toiletries, and a good shower head over the bath. My room was to the side of the hotel with another building close to, although the lack of a view didn't worry me. The room was close to the lift lobby, but there was no noise or disturbance although this may be due to it being a midweek stay. I decided to book the breakfast rather than walk into town to find a cafe, and the hot buffet was well stocked with the usual items like bacon, sausage, eggs etc. My colleague has a gluten allergy and there was a supply of breads and rolls which were gluten free and much appreciated. We were only there for one night but I visit Cardiff on a regular basis for work and would be happy to use the Leonardo again should I be in the area.

All very high standard - checking-in, room and facility, breakfast. BUT room service was very much wanting. Food on arrival was excellent BUT ordering at 2140 and food arriving at 2220 is not ideal. Advertised as 24/7 when calling at 2140 (i) could not get an answer on room service and (ii) was told that really I should not order until 2230!

We had the 2 Course evening meal which was very tasty, The breakfast was also of a high standard The bed was very comfortable, will be looking at availability at Lenardo next time we come down to Cardiff

For dinner they told us to sit anywhere and when we did a rude waiter told us we can't sit there - it's just for the tour. There was nowhere else for us to sit for dinner. Went to the bar to get a bloody mary and the woman didn't know how to make any drinks. She said the (rude) waiter was the only one who knew how to make a BM and he refused to make us one. No help with our luggage - had to walk it from the car park down the block. Went to the bar to order dinner. They told us not to order b/c it would be at least a 45 min wait b/c they had the large tour group and couldn't do it any faster. We are paying customers just as the tour group was, yet no room to eat or food for us.

Breakfast is very basic and not great

Cooked Breakfast was all very oily . Good quality just too much oil in everything.

Our Business trip at the Leonardo Hotel was lovely , the satff were very helful and very friendly . The breakfast was very fresh and tasty . We also had a meal in the Grill which was very nice too . Would recommend this hotel !

Breakfast was Great, staff extremely friendly and helpful throughout hotel.

Very clean. Excellent choice of breakfast. Excellent location, opposite the New Theatre, central for shops and restaurants.

We were pleased at location and overall look of hotel, disappointed with the cleanliness of bar on Sunday evening tables dirty and full of plates and glasses, also the replenishment of food at breakfast bar felt disorganised not enough staff and caused queues of people waiting to get food then it was a scramble when something came