Name: Hilton Leeds City Hotel
Address: Neville Street, Leeds, England, United Kingdom, Leeds, West Yorkshire, GB
Price range: US$94–US$428 per night
Rating: 8.1

What guests think

At Hilton Leeds City Hotel, travellers highlight a central location near the station and a well regarded breakfast, while recurring issues include very tight parking, intermittent air conditioning and lift problems, and occasional unpleasant odours in ground floor areas.

Rooms range from newly refurbished to dated, with comfortable beds but some noise reported in rail facing rooms. Service is generally warm and helpful, with occasional upgrades, but some guests note slow check in, missed requests, and uneven responses to complaints. Expect a central, practical stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is often very tight with tricky ramps and turns, and lifts are sometimes slow or out of service. Some renovation work is noted, though most say it causes little disruption.

Related guest reviews

8

steven

22 Nov 2024

·

Stayed 1 night

Everything was fine. It’s a nice hotel. Close to the centre. Close to the train station. Room was nice. Restaurant food was ok but the restaurant itself was very cold. The car park is difficult to drive around, unless you drive a tiny car. I’d happily stay here again.

10

Shaun

14 Jul 2024

·

Stayed 1 night

Great hotel online downside is difficult to get into car park. Especially when a van is partial blocking the entrance.

8

Duncan

27 Jun 2025

·

Stayed 2 nights

A perfectly good hotel. The one irritation is the lifts which are slow and not sufficient for the number of rooms.

8

William

13 Aug 2025

·

Stayed 4 nights

A standard city centre Hilton. Convenient, decent quality, clean and comfortable. Nothing particularly special. Car park is interesting with very tight turns indeed to move between floors, not for the faint hearted!

10

Ian

21 Aug 2025

·

Stayed 1 night

Excellent hotel. Only bad point is the parking garage is so narrow, a bigger suv like the one I rented, took some maneuvering to get around. The room is a bit too grey. It could do with more colour.

8

Alison

3 Aug 2025

·

Stayed 1 night

Cleanliness could not be faulted. The bed was very comfortable. I felt there was a lack of food choice after 10 pm and a member of staff was a little off hand when telling me what was available. Both lifts weren’t working when I was due to check out so I used the service lift. I was on the 12th floor. The kettle in the room didn’t turn itself off. A mini fridge would have been good to keep the water cool and not enough tea and coffee and milk was provided. Otherwise it was an excellent stay !

8

angela

18 Aug 2025

·

Stayed 2 nights

Excellent hotel. The parking is not tor the faint-hearted. Roomed were all ok, breakfast was good. The smell in the ground floor was somewhat worrying. Almost a sewage hint to it, so quite off putting. There are roadworks directly outside the hotel, so not very welcoming, but appreciate that this is beyond the hotel’s control But all staff were great and would recommend

8

Samantha

16 Jul 2024

·

Stayed 1 night

Great hotel and location. Good rooms, really good breakfast, lots of choice. Only issue is the car park, very very tight turns and hard to exit if you have a big car.

10

Tom

10 Jun 2024

·

Stayed 1 night

Great location to explore the city’s bars / restaurants. Hotel going under renovation but didn’t impact the stay at all.

6

Sarah

12 Oct 2025

·

Stayed 1 night

Generally clean and welcoming however 0 level off the street to get lift to reception was a little smelly but tidy. Warm welcome at reception. Room again clean and tidy however, comfort of bed is different for everyone. Bed was comfy however the pillows appeared plump and soft (2each) however when we went to sleep, the pillows might as well not have been there. They went flat as a pancake and we had to keep folding them over for some height. It was too late to ask for more pillows. If your car is a small SUV or bigger, please note, the car park is SO Tight around the corners and the spaces. There are signs up telling you this too. We saw someone in front of us with one of those large ranger truck things and it nearly got stuck trying to turn down one of the ramps. The hotel itself is in a great spot for the centre and is right next to the train station.

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AI-generated summary based on recent guest reviews

Cleanliness

Many report very clean or spotless rooms, but several mention unpleasant smells in ground floor areas and occasional housekeeping lapses (e.g., unclean rooms or smoke odour).

Related guest reviews

10

Olwyn

4 Apr 2025

·

Stayed 1 night

Spotlessly clean and very comfortable

4

Charlotte

13 Jul 2025

·

Stayed 1 night

room smelt of smoke. tried to make contact with the hotel and didn’t receive a response. as a non smoker the room was very unpleasant

10

Mark

2 Dec 2024

·

Stayed 2 nights

Nice room, spotlessly clean, fantastic breakfast and wonderful helpful and cheerful staff eager to help! Thank you!

8

Alison

3 Aug 2025

·

Stayed 1 night

Cleanliness could not be faulted. The bed was very comfortable. I felt there was a lack of food choice after 10 pm and a member of staff was a little off hand when telling me what was available. Both lifts weren’t working when I was due to check out so I used the service lift. I was on the 12th floor. The kettle in the room didn’t turn itself off. A mini fridge would have been good to keep the water cool and not enough tea and coffee and milk was provided. Otherwise it was an excellent stay !

4

Phillip

24 Sept 2025

·

Stayed 1 night

Needs to be caveated that renovation work was taking place. On arrival the hotel smelled strongly of drains, not a great first impression. Room desperately needs updating, bed was very comfortable but room very poor in comparison to other 4 star hotel available in Leeds. No fridge, air conditioning barely worked.

6

TONY

19 Jul 2024

·

Stayed 1 night

Good location , friendly staff and clean rooms.

6

stuart

9 Jun 2024

·

Stayed 1 night

The hotel had a smell, room was hot and aircon not working.

10

Linda

14 Aug 2025

·

Stayed 3 nights

Excellent staff. Extremely clean room and bathroom. Great location

6

Sarah

12 Oct 2025

·

Stayed 1 night

Generally clean and welcoming however 0 level off the street to get lift to reception was a little smelly but tidy. Warm welcome at reception. Room again clean and tidy however, comfort of bed is different for everyone. Bed was comfy however the pillows appeared plump and soft (2each) however when we went to sleep, the pillows might as well not have been there. They went flat as a pancake and we had to keep folding them over for some height. It was too late to ask for more pillows. If your car is a small SUV or bigger, please note, the car park is SO Tight around the corners and the spaces. There are signs up telling you this too. We saw someone in front of us with one of those large ranger truck things and it nearly got stuck trying to turn down one of the ramps. The hotel itself is in a great spot for the centre and is right next to the train station.

2

Laura

20 Jun 2025

·

Stayed 1 night

Check in okay. No perks or anything offered at check in and no mention of Hilton honours. Opening the door the room had a horrific smell. Like an old foist smell mixed with chemicals and generally state odour. I called reception who said they’d send someone from housekeeping. On closer inspection of the room it had clearly not been cleaned. Dirty and hair on the bedsheets. Black hair handing from the chair and all over the carpet- I’m red. Something smeared all over the chair leather, mould and scum in the shower. Bed sheets not even tucked in. After 15 minutes someone came from housekeeping, basically said there was nothing she could do, we can’t open the windows to air the room out so just call reception to get a new room. Called reception and told them twice what house keeping had said. Clearly wasn’t listening as he just kept saying wait for housekeeping. Then hung up on me. Great. Called back and was told they would try to find a room but couldn’t tell me how long it would take. Told them, as I had discussed at check in, I was in a rush and now had only 30 minutes before I had to leave the hotel for a black tie event. She said she still couldn’t let me know and they’d call me back. I asked her if I was suppose to start getting ready or wait? I was then put on hold for another 5 minutes and eventually given another room. This one was marginally better and looked like it had actually been cleaned. Actually had a card in there to tell you who cleaned it…other did not.

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Rooms

Rooms are a mix of newly refurbished spaces and older, tired ones; beds are often comfortable but some rail facing rooms report noise. Air conditioning and maintenance issues (showers or fixtures) come up across multiple stays.

Related guest reviews

8

Alex

23 Jul 2024

·

Stayed 2 nights

The staff were very nice, and coped well with the problems caused the worldwide Microsoft bug. The only problem was with the AirCon system which couldnt be switched off or controlled, but did anyhow keep the room very cool.

6

Ian

11 Oct 2024

·

Stayed 1 night

Nice clean hotel, convenient for everything, only downside was I was in a room next to the busy railway station and it was soo noisy I couldn’t sleep and was woken up at 5 am from the train, probably wouldn’t stay here again.

4

Ellen

5 May 2025

·

Stayed 2 nights

Air con in room didn't work, was so hot on the first night we couldn't sleep. The next day engineers tried to fix it on a few occasions, we were eventually moved rooms

8

Douglas

10 Dec 2024

·

Stayed 1 night

The newly refurbished deluxe rooms are very nice.

10

Ian

21 Aug 2025

·

Stayed 1 night

Excellent hotel. Only bad point is the parking garage is so narrow, a bigger suv like the one I rented, took some maneuvering to get around. The room is a bit too grey. It could do with more colour.

6

Ian

20 Jan 2025

·

Stayed 1 night

The hotel is very old, lots of fixtures seemed to be broken and to say it was a junior suite it wasn’t as nice as Id have hoped. Plenty of space but a smallish bed. Old grey decor. The entrance to the hotel is not nice but once you get up to reception level it’s nice. Needs a refurb and a rethink. If they’ve got offers on it’s a good price as location is decent. Car park is really tiny so maybe better to park in trinity car park.

6

Oliver

22 Jul 2025

·

Stayed 2 nights

Aircon didn’t work. Shower curtain railing wasn’t screwed in properly, leaving it loose and the middle part of the railing further down - causing water to escape. Breakfast was lovely tho!

6

David

27 Oct 2024

·

Stayed 1 night

Very tight for for any large family Car and a height restriction of 6’2 ( I think it was ) We had a suit room which was nice but shower had no power at all ☹️ which for a room at almost £500 I think I paid was very poor.

6

Stuart

19 Dec 2024

·

Stayed 1 night

Clean and doable. Temperature was hard to control and was overly warm. Bathroom needed some tlc - shaving mirror broken and bath taps work in reverse. But did the job.

10

Jamie

21 Jul 2025

·

Stayed 2 nights

The hotel itself is so convenient for traveling and is directly in the city centre the hotel room was really cosy and had everything I needed for my two nights stay Breakfast buffet service was really nice with plenty of options to choose from Maybe having a mini fridge in the room would be nice to keep items refrigerated

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Service

Staff are widely described as friendly and helpful, with occasional upgrades and personal touches. However, some guests experienced slow check in, missed requests, and poor handling of complaints or bar service.

Related guest reviews

8

Richard

8 May 2025

·

Stayed 1 night

Good hotel and good central location. Beds were big and comfortable but asked for extra pillows and they never arrived. Paid for parking at check in but they hadn’t processed it so couldn’t get out at the barrier and had to reverse up, park again and then go back to reception. Could have been better.

10

Sean

5 Nov 2025

·

Stayed 1 night

Staff were great and room was perfect. In a good location.

10

Mohammed

5 Jan 2025

·

Stayed 1 night

Staff went above and beyond to accommodate 1 child who is 5 year old , and has autism. They gave us a upgraded room, so it was quiet. Staff were so pleasant to speak with and service was fast. The manager was like all staff very polite, and helpful. Our child screams constantly due to Autism, and staff were patient and helped all the time Definitely recommend for families. I am SM stayed room 602 in 4th till 5th Jan 2025

6

Anthony

7 Jun 2025

·

Stayed 3 nights

Nice hotel. Great location from station. Breakfast 8/10. Staff training poor. Young staff need help to learn better customer service, bar skills, food service skills.

6

Michael

23 Nov 2025

·

Stayed 2 nights

We had to change rooms as the air con was not working properly. We ended complaining 3 times before we were offered an alternative room. This meant the first of our 2 nights stay we had no sleep which impacted on our whole time away. The staff were all very pleasant and apologetic and we were given 2 drinks vouchers as an apology. Unfortunately the only member of staff who wasn’t pleasant was the bar staff.

10

Gary

1 Sept 2025

·

Stayed 1 night

Had a great, short stay in the Hilton Leeds City. It was perfect for attending the football, as the Matchday buses to the ground were right across the road. We were upgraded on arrival, and Sachin made the experience very personal as he contacted us by text message within an hour of arrival to ensure everything was good for us. Common areas very modern, would definitely recommend.

10

Linda

14 Aug 2025

·

Stayed 3 nights

Excellent staff. Extremely clean room and bathroom. Great location

8

howard

1 Dec 2025

·

Stayed 1 night

not very quick to check in and 1 x room had not been cleaned.....but changes made

10

Katy

18 Aug 2025

·

Stayed 1 night

Super friendly staff. Lovely room and really Close to city centre and train station. Fabulous

2

Laura

20 Jun 2025

·

Stayed 1 night

Check in okay. No perks or anything offered at check in and no mention of Hilton honours. Opening the door the room had a horrific smell. Like an old foist smell mixed with chemicals and generally state odour. I called reception who said they’d send someone from housekeeping. On closer inspection of the room it had clearly not been cleaned. Dirty and hair on the bedsheets. Black hair handing from the chair and all over the carpet- I’m red. Something smeared all over the chair leather, mould and scum in the shower. Bed sheets not even tucked in. After 15 minutes someone came from housekeeping, basically said there was nothing she could do, we can’t open the windows to air the room out so just call reception to get a new room. Called reception and told them twice what house keeping had said. Clearly wasn’t listening as he just kept saying wait for housekeeping. Then hung up on me. Great. Called back and was told they would try to find a room but couldn’t tell me how long it would take. Told them, as I had discussed at check in, I was in a rush and now had only 30 minutes before I had to leave the hotel for a black tie event. She said she still couldn’t let me know and they’d call me back. I asked her if I was suppose to start getting ready or wait? I was then put on hold for another 5 minutes and eventually given another room. This one was marginally better and looked like it had actually been cleaned. Actually had a card in there to tell you who cleaned it…other did not.

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AI-generated summary based on recent guest reviews

Location

Central and very close to Leeds Station and the city centre. Temporary roadworks around the station sometimes require a short detour.

Related guest reviews

10

David

30 Aug 2025

·

Stayed 4 nights

Very close to Leeds station and city centre. Excellent breakfast, good value for money.

10

Steven

23 Jun 2024

·

Stayed 1 night

Very handy for Leeds station, but you have to take a slight detour because of the building site at the Station

8

William

13 Aug 2025

·

Stayed 4 nights

A standard city centre Hilton. Convenient, decent quality, clean and comfortable. Nothing particularly special. Car park is interesting with very tight turns indeed to move between floors, not for the faint hearted!

10

Leanne McPhee

8 Jun 2025

·

Stayed 2 nights

Great location, rooms are nice, big and you can open the windows. Refurbished decor throughout, doesn’t look great from the ground floor or outside but lovely hotel once you’re inside and a brilliant breakfast too.

10

Keith

28 Mar 2025

·

Stayed 1 night

Excellent hotel right in the heart of the city. 5 mins from the train station. Lovely breakfast, nice rooms. Bar service was good too.

10

Linda

14 Aug 2025

·

Stayed 3 nights

Excellent staff. Extremely clean room and bathroom. Great location

6

Tracy

13 Sept 2024

·

Stayed 1 night

Hotel was in a great position and convenient for all the amazing things that Leeds has to offer.

10

Lorraine

12 Apr 2025

·

Stayed 1 night

Lovely stay, great location.

10

Colin

1 Jun 2025

·

Stayed 1 night

Excellent hotel, short walk to pubs , restaurants and shopping

8

Mona

16 Jul 2025

·

Stayed 1 night

The property was fine, we didn't realise there was road works just outside the hotel.

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Dining

Breakfast is frequently praised for quality and choice. Some mention cold items, limited late night food, a chilly restaurant or bar area, or bar renovation.

Related guest reviews

10

Luke

30 Aug 2024

·

Stayed 1 night

Great stay, it was a shame the bar was under construction but it did not impact my stay. This being said, Small parts of the room could of done with a refresh much like the bar as it was hard to read the air conditioning unit buttons as the labels had been scratched off but overall it was a lovely room.

4

Susan

15 Sept 2024

·

Stayed 1 night

Terrible pillows. Breakfast was cold and overcooked. Car park was very tight.

8

steven

22 Nov 2024

·

Stayed 1 night

Everything was fine. It’s a nice hotel. Close to the centre. Close to the train station. Room was nice. Restaurant food was ok but the restaurant itself was very cold. The car park is difficult to drive around, unless you drive a tiny car. I’d happily stay here again.

10

David

30 Aug 2025

·

Stayed 4 nights

Very close to Leeds station and city centre. Excellent breakfast, good value for money.

10

Mark

2 Dec 2024

·

Stayed 2 nights

Nice room, spotlessly clean, fantastic breakfast and wonderful helpful and cheerful staff eager to help! Thank you!

8

Alison

3 Aug 2025

·

Stayed 1 night

Cleanliness could not be faulted. The bed was very comfortable. I felt there was a lack of food choice after 10 pm and a member of staff was a little off hand when telling me what was available. Both lifts weren’t working when I was due to check out so I used the service lift. I was on the 12th floor. The kettle in the room didn’t turn itself off. A mini fridge would have been good to keep the water cool and not enough tea and coffee and milk was provided. Otherwise it was an excellent stay !

10

Leanne McPhee

8 Jun 2025

·

Stayed 2 nights

Great location, rooms are nice, big and you can open the windows. Refurbished decor throughout, doesn’t look great from the ground floor or outside but lovely hotel once you’re inside and a brilliant breakfast too.

10

Jack

17 Nov 2025

·

Stayed 1 night

Everything perfect, location amazing and breakfast was one of the best hotel breakfasts i’ve had, will defo be staying here as my go to for future gigs as a travelling dj!

8

Samantha

16 Jul 2024

·

Stayed 1 night

Great hotel and location. Good rooms, really good breakfast, lots of choice. Only issue is the car park, very very tight turns and hard to exit if you have a big car.

10

Emma

15 Jun 2025

·

Stayed 1 night

I was very impressed. Big twin beds Excellent breakfast Overall quality

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$109
February	US$110
March	US$122
April	US$123
May	US$138
June	US$136
July	US$142
August	US$110
September	US$144
October	US$128
November	US$151
December	US$147

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $109	5 $145
6 $103	7 $147	8 $428	9 $258	10 $107	11 $107	12 $149
13 $94	14 $159	15 $209	16 $240	17 $121	18 $105	19 $204
20 $95	21 $112	22 $204	23 $209	24 $188	25 $105	26 $134
27 $95	28 $122	29 $209	30 $414

Su	Mo	Tu	We	Th	Fr	Sa
				1 $112	2 $96	3 $127
4 $102	5 $112	6 $236	7 $189	8 $133	9 $100	10 $139
11 $103	12 $117	13 $186	14 $186	15 $112	16 $107	17 $128
18 $102	19 $112	20 $182	21 $160	22 $112	23 $114	24 $234
25 $102	26 $132	27 $134	28 $130	29 $101	30 $123	31 $188

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

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