Is parking available at the hotel?

Self parking is available on-site for a fee of EUR 30 per night.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:00 AM to 10:00 AM for a fee of approximately EUR 15 for adults and children.

Does the hotel allow pets?

Pets are allowed at the hotel with a fee of EUR 15 per pet, per day. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features does the hotel offer?

The hotel offers limited wheelchair accessibility, including accessible public areas and facilities.

Where is the hotel located in relation to key landmarks?

The hotel is located in the heart of Florence, within a 15-minute walk of Piazza di Santa Maria Novella and the Cathedral of Santa Maria del Fiore. It is approximately 0.5 km from Central Market and 0.7 km from Piazza del Duomo.

What are the hotel's policies regarding children?

Children are allowed at the hotel, and all guests, including children, must be present at check-in.

Does the hotel provide extra beds or cribs?

Cribs are available for a fee of EUR 10 per day. No information is provided about extra beds.

c-hotels Diplomat in Florence

Average nightly price at c-hotels Diplomat by month, last 12 months (USD)
Month	Average price
January	$118
February	$134
March	$158
April	$215
May	$281
June	$227
July	$167
August	$130
September	$274
October	$258
November	$155
December	$139

What guests think

Across from Santa Maria Novella station, c-hotels Diplomat is praised for a super-convenient base that’s walkable to Florence’s sights and the airport tram, while some guests felt the immediate area was less pleasant at night.

Staff earn frequent compliments for friendly, proactive help, with occasional reports of miscommunication, slow responses, or awkward check-out interactions. Rooms are generally clean and comfortable, but sizes vary from small to spacious, and some note hallway or tram noise, dated bathrooms, weak air conditioning, or maintenance issues. Breakfast is widely enjoyed and often described as generous, though a few found options limited or the price high. Overall, it suits travelers prioritizing practicality over character.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Elevator and luggage storage are available and appreciated. Nearby partner parking is available, though some note it is expensive or inconvenient.

Related guest reviews

10

Luca

Dec 21, 2022

·

Un hotel spettacolare e Unico , ci ritornerò. Unica pecca manca il parcheggio gratuito ma in zona sta uno convenzionato.

10

George

Nov 22, 2025

·

Stayed 1 night

Excellent little boutique hotel with lots of amenities and an excellent buffet breakfast.

8

Melissa

Oct 6, 2023

·

Had a great stay at c-hotels diplomat in Florence recently! The staff were helpful, and the hotel is surprisingly quiet despite being in a central neighbourhood and close to the train station. There is parking in a lot right next door, though it's a bit expensive this was expected given that it's in a major city. The room was very comfortable and clean. The only major drawback was there was a faint smell of sewage in the lobby that never really went away, but both myself and my partner noted it the whole time. The hotel is located in a very central area, easy to walk to everything.

8

Simon

Aug 24, 2025

·

Stayed 1 night

Luggage storage, nice staff at front desk, good breakfast available. Slight smell in room but appreciated cleanliness and could not be any more convenient to the train station.

10

George

Nov 14, 2025

·

Stayed 1 night

Excellent stay. Great hotel close to train station. Walkable to all Firenze sites and restaurants. Great amenities and comfortable bed

8

Maria claudia

Jun 16, 2024

·

Stayed 3 nights

Hotel antigo e com reforma a ser feita, os carpetes tem cheiro forte de velho. Atendimento regular, apesar de ser considerado 4 estrelas, e com estacionamento disponível, tivemos que empurrar nossas malas por uma rampa muito íngreme de um estacionamento longe do hotel. Acho que deveria ser mais claro as condições.

10

Anna

Aug 24, 2022

·

Stayed 1 night

Room was very comfortable, very clean and the location was very convenient, across the street from the train station, they held my luggage all day while I went on a tour .. highly recommended

10

georgina

Aug 20, 2023

·

Stayed 1 night

Excellent location near the train station. Also close to the most espectacular and iconic church of florence. Hotel provides elevator which is very appreciated because not many hotels in Florence count with this service. Very clean and modern room, i loved the tub in room with a separate shower. I highly recommend this hotel. I rate it ⭐️⭐️⭐️⭐️⭐️.

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Cleanliness

Reviews frequently describe the hotel and rooms as clean. A few guests reported odors or maintenance lapses (e.g., mold, leaks, or worn furnishings).

Related guest reviews

10

Olivia

Dec 29, 2024

·

Stayed 1 night

So close to the train station! Large, clean room and hotel.

6

ÁGUSTA

Oct 16, 2022

·

Stayed 3 nights

Herbergið var illa þrifið þessa daga, á þessum þremur dögum sem og sex sinnum þurfti ég aftur niður í lobby til að fá nýtt kort til að komast inn í herbergið.

10

Justin

Oct 9, 2025

·

Stayed 3 nights

Clean room

2

Leah

Sep 18, 2023

·

Stayed 3 nights

There was mold in the bathroom and i had a leak in my room. The hotel had a sulfur smell.

8

Wai Lun

Nov 9, 2025

·

Stayed 1 night

Small hotel room , but very clean and very close to train station.

8

Melissa

Oct 6, 2023

·

Had a great stay at c-hotels diplomat in Florence recently! The staff were helpful, and the hotel is surprisingly quiet despite being in a central neighbourhood and close to the train station. There is parking in a lot right next door, though it's a bit expensive this was expected given that it's in a major city. The room was very comfortable and clean. The only major drawback was there was a faint smell of sewage in the lobby that never really went away, but both myself and my partner noted it the whole time. The hotel is located in a very central area, easy to walk to everything.

10

Noelia

Oct 28, 2023

·

Stayed 3 nights

Very clean hotel

8

John Stuart

Feb 25, 2025

·

Stayed 2 nights

God hotel som er praktisk plassert for toget og relativt kort avstand til opera og domkirken. Alt var rent og i god stand. God størrelse frokost med varm og kald mat.

10

Claire

Jun 3, 2024

·

Highly recommend! Super convenient location if you are arriving in Florence at the central train station. Very clean room, spacious.

10

Anna

Aug 24, 2022

·

Stayed 1 night

Room was very comfortable, very clean and the location was very convenient, across the street from the train station, they held my luggage all day while I went on a tour .. highly recommended

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Rooms

Rooms range from small but functional to spacious and modern, with generally comfortable beds. Some report hallway or tram noise and occasional AC or maintenance issues.

Related guest reviews

10

maria isabel

Jul 9, 2025

·

Stayed 1 night

Está a un lado del la estación y se escuchan los tranvías pasar

10

Olivia

Dec 29, 2024

·

Stayed 1 night

So close to the train station! Large, clean room and hotel.

6

Ivelisse

May 23, 2024

·

Stayed 3 nights

We loved that it was across the street from the train station which was great for arriving and leaving Florence. Taxis go on strike and you dont know until the day before or day of. Its the city so surrounding area is a bit dirty but as you walk around its not too bad. We were 15-30mins away walking distance from everything which was great. The hotel room was warm. The AC was not working. The breakfast was good here and the staff was extremely nice and helpful

8

Schilah

Apr 24, 2025

·

Stayed 2 nights

Super saubere schöne Unterkunft. Freundliche Mitarbeiter. Ein kleiner Minuspunkt: sehr hellhörig. Man hört im Zimmer sehr leicht die Zimmernachbarn.

10

Eugene

Nov 1, 2022

·

Stayed 1 night

중앙역 바로 옆에 위치, 객실은 이탈리아 여행 중 가장 크고 좋았습니다. 침구도 푹신하고 쇼파도 있고 특히 유럽 다른 호텔들과 다르게 넓은 화장실을 갖추고 있습니다.

10

Marco

Sep 8, 2025

·

Stayed 1 night

Bella struttura di fronte alla stazione Santa Maria Novella! Camera piccola ma molto funzionale, confortevole e pulitissima! Personale monto professionale e gentilissimo! Vivamente consigliato!

10

Julie

Nov 4, 2025

·

Stayed 3 nights

L’hôtel est très bien, les chambres sont spacieuses et propres. Le personnel est très serviable et gentil. Le petit déjeuner est très bon et complet. Le quartier de la gare est pratique (près du centre ville à pieds, à peine 15min), néanmoins il n’est pas très bien fréquenté à certains moments de la journée. Je recommande vivement cet hôtel et reviendrai avec plaisir.

6

Nanette

Oct 3, 2025

·

Stayed 2 nights

The hotel room is small

8

SUNG KUK

Dec 24, 2022

·

Stayed 19,349 nights

Breakfast is very good. Room air condition is not good

6

julie

Oct 18, 2025

·

Stayed 2 nights

Close to the train station and a short walk to the more scenic parts of town. The bed and pillows were uncomfortable. Staff are very friendly and helpful. One of the less aesthetically pleasing hotels I’ve stayed at while in Italy but functional.

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Service

Staff are widely praised as friendly and helpful, with several examples of proactive assistance. There are occasional complaints about communication, responsiveness, upselling, or an awkward check-out experience.

Related guest reviews

10

Venkat

Sep 22, 2024

·

Stayed 1 night

Very Helpful and Very Cooperative Staff

8

Yuki

Nov 7, 2025

·

Stayed 1 night

スタッフの対応はフレンドリーで素晴らしかったです！

10

Eliel

Dec 31, 2025

·

Stayed 4 nights

Ótimo hotel, super bem localizado em frente a estação central de trens Santa Maria Novella e praticamente colado no centro histórico de Florença. Atendimento muito bom por parte dos funcionários do hotel, especialmente a recepção e os do café da manhã (restaurante). O Felipo especificamente foi muito gentil o tempo inteiro e nos ajudou com um problema que tivemos no quarto, prontamente nos acomodando em um novo quarto. O café da manhã é be satisfatório. O quarto lindamente decorado , boas roupas de cama. A cama poderia ser um pouco mais macia, mas sei que isso é muito do gosto pessoal de cada hospede.

10

Louis

Jul 24, 2022

·

Stayed 2 nights

My stay was great. Service was excellent and the staff was quite attentive.

10

Hector Javier

Oct 21, 2025

·

Stayed 3 nights

Excelente la atención del personal, especialmente el de Roberta

8

Jahmelah

Oct 9, 2023

·

Stayed 1 night

I appreciated the flexibility at check-in. When we returned to check-in (still early 2pm) the room was ready and our luggage was delivered. We didn’t read that check-out was at 11 and wasn’t informed until day of by a phone call from reception. As a hotel employee in the states we stripped the bed and straightened up the room to make it as easy as possible for our housekeeper. I would strongly suggest making people pay an incidental hold for taxes and fees at check-in. We were followed out of the hotel with an inquiry about payment and our one key card as we departed. It was embarrassing and insulting. I’ve never had to physically check-out of a hotel unless it was an early departure. I’ve also worked in the industry for 20 years and travel often.

10

veronica

Nov 15, 2024

·

Stayed 1 night

El hotel y desayuno muy buenos. La amabilidad del personal al ayudarnos en una crisis, ya que robaron las cartera de mi madre con el DNI y necesitabamos la copia que habían echo en el hotel para la vuelta. Y consiguieron encontrarla. Muchas gracias. Si eso hubiera sido difícil volver a España.

10

Vasanthi

Mar 20, 2024

·

Stayed 2 nights

Location was perfect, staff were excellent and extra helpful. They went above and beyond to help us when we lost our phone in a taxi. We are grateful and thankful to the staff.

10

Julie

Nov 4, 2025

·

Stayed 3 nights

L’hôtel est très bien, les chambres sont spacieuses et propres. Le personnel est très serviable et gentil. Le petit déjeuner est très bon et complet. Le quartier de la gare est pratique (près du centre ville à pieds, à peine 15min), néanmoins il n’est pas très bien fréquenté à certains moments de la journée. Je recommande vivement cet hôtel et reviendrai avec plaisir.

2

Maitreyee

Apr 4, 2022

·

Stayed 5 nights

Hotel was critically short staffed and the employees at the front desk were always rude and unhelpful. We had to go down to the front desk several times over the course of our week long stay to get things that we had run out of such as toilet paper, coffee, etc. because the staff refused to bring those items to our room when requested. The internet was very spotty. Our room was full of mosquitoes because the window had not been closed properly. Overall, we had a miserable time at this hotel, and it ruined Florence for us.

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Location

Directly opposite Santa Maria Novella station and close to the tram, making it easy to reach the center on foot. Some guests felt the immediate area was less pleasant or unsafe at night, and major sights can be a 15-30 minute walk.

Related guest reviews

10

Eliel

Dec 31, 2025

·

Stayed 4 nights

Ótimo hotel, super bem localizado em frente a estação central de trens Santa Maria Novella e praticamente colado no centro histórico de Florença. Atendimento muito bom por parte dos funcionários do hotel, especialmente a recepção e os do café da manhã (restaurante). O Felipo especificamente foi muito gentil o tempo inteiro e nos ajudou com um problema que tivemos no quarto, prontamente nos acomodando em um novo quarto. O café da manhã é be satisfatório. O quarto lindamente decorado , boas roupas de cama. A cama poderia ser um pouco mais macia, mas sei que isso é muito do gosto pessoal de cada hospede.

10

Mark Kevin

Jun 14, 2024

·

Stayed 1 night

This is very convenient and near the train station. To me who loves walking, this location is good.

8

Wai Lun

Nov 9, 2025

·

Stayed 1 night

Small hotel room , but very clean and very close to train station.

10

jean-françois

Mar 6, 2024

·

Stayed 4 nights

Hôtel très bien situé. Desserte de l’aéroport directe par le tram. Situé à proximité du centre historique, tout se fait à pied

10

Gene

Oct 27, 2025

·

Stayed 3 nights

Convenient to the train station. Somewhat difficult to find as of is not very clearly marked from the street. Somewhat distant to the major sites.

10

George

Nov 14, 2025

·

Stayed 1 night

Excellent stay. Great hotel close to train station. Walkable to all Firenze sites and restaurants. Great amenities and comfortable bed

10

Layale

Sep 9, 2025

·

Stayed 4 nights

Great stay! Walkable to other parts of Florence, loved the breakfast! The only thing is it is very close to the train station, which is convenient but also a lot of weird people around the area.

8

Julie

May 29, 2025

·

Stayed 3 nights

Next to the train station. Convenient for transportation however walking around the area at night doesn’t feel safe Thanks the hotel for upgrading my room to higher level and it’s much better!

8

John Stuart

Feb 25, 2025

·

Stayed 2 nights

God hotel som er praktisk plassert for toget og relativt kort avstand til opera og domkirken. Alt var rent og i god stand. God størrelse frokost med varm og kald mat.

10

Albert

Sep 21, 2023

·

Stayed 1 night

Excellent for central Florence, tram and railway station at the doorstep.

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Dining

Breakfast is widely praised as tasty and generous, though a few found the selection limited or the price high.

Related guest reviews

10

George

Nov 22, 2025

·

Stayed 1 night

Excellent little boutique hotel with lots of amenities and an excellent buffet breakfast.

8

Javier

Apr 16, 2023

·

Stayed 2 nights

Good option, convenient location, clean and friendly staff. Excellent breakfast

10

Marcela

Aug 19, 2025

·

Stayed 2 nights

Cómodo y mas que está súper cerca de la estación de tren. El desayuno súper completo y limpio.

10

Julie

Nov 4, 2025

·

Stayed 3 nights

L’hôtel est très bien, les chambres sont spacieuses et propres. Le personnel est très serviable et gentil. Le petit déjeuner est très bon et complet. Le quartier de la gare est pratique (près du centre ville à pieds, à peine 15min), néanmoins il n’est pas très bien fréquenté à certains moments de la journée. Je recommande vivement cet hôtel et reviendrai avec plaisir.

10

Layale

Sep 9, 2025

·

Stayed 4 nights

Great stay! Walkable to other parts of Florence, loved the breakfast! The only thing is it is very close to the train station, which is convenient but also a lot of weird people around the area.

8

John Stuart

Feb 25, 2025

·

Stayed 2 nights

God hotel som er praktisk plassert for toget og relativt kort avstand til opera og domkirken. Alt var rent og i god stand. God størrelse frokost med varm og kald mat.

8

Francesca

Feb 13, 2022

·

Stayed 3 nights

Comodissima la posizione, di fronte la stazione dei treni e dove passa la tramvia che collega all'aereoporto. Bella la vista dalla camera al 5 piano, peccato che sul balconcino una delle due sedie fosse rotta e quindi impossibile da utilizzare. Colazione buona e varia, ottimo rapporto qualità prezzo

8

Yury

Sep 19, 2023

·

Stayed 2 nights

Simple but clean hotel, breakfast with limited options. The rooms are tiny.Staff is friendly and helpful. Hotel is very conveniently located near station and the centre. I recommend this hotel for a short visit.

10

Maria Grazia

Nov 25, 2024

·

Stayed 2 nights

Albergo in posizione strategica, a due passi dalla Stazione e vicino a Santa Maria Novella e al Centro. Io sono stata fortunata ed ho avuto una camera molto grande con un bagno parimenti spazioso (mio fratello e miei amici avevano camere piccoline .....). Uniche pecche: il prezzo alto per la notte del sabato (c'era il pienone per la Maratona) e il prezzo pagato da me con Expedia per la notte di domenica molto più alto (circa 50 euro in più) nonostante la prenotazione con molto anticipo rispetto a quello offerto ai miei amici per telefono una settimana prima ....... oltretutto con la Colazione. ..... e poi, non si può far pagare la colazione 18 euro, lo trovo spropositato!!!!

10

Lais

Feb 8, 2022

·

Stayed 1 night

Albergo bellissimo, camera comoda e pulita, localizzazione perfetta proprio di fronte alla stazione centrale di Firenze. La colazione era proprio fantastica

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Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $243	17 $218
18 $164	19 $201	20 $193	21 $190	22 $152	23 $181	24 $285
25 $221	26 $249	27 $167	28 $166	29 $167	30 $193	31 $193

Su	Mo	Tu	We	Th	Fr	Sa
1 $175	2 $180	3 $165	4 $127	5 $175	6 $174	7 $180
8 $147	9 $153	10 $147	11 $147	12 $226	13 $231	14 $161
15 $125	16 $137	17 $165	18 $162	19 $163	20 $138	21 $161
22 $130	23 $153	24 $139	25 $251	26 $243	27 $256	28 $174
29 $125	30 $139

c-hotels Diplomat

Prices for c-hotels Diplomat

Monthly average prices

About this property

Location

Room options

Classic Double Room

Smart City View

Single Room

Smart

Comfy

Spacious Triple

Guest reviews of c-hotels Diplomat

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about c-hotels Diplomat

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