Glen Capri Inn and Suites - Burbank Universal

I cannot believe that I got to this room and it looked absolutely nothing like the photos. They have completely Photoshop pictures into this motel. It is not in. It’s not a hotel. It’s a motel. I have said bug bites on my arm. There was roaches walking on the floor, even though this has nothing to do with the hotel the people above A stomped and drug furniture all night long and kept us awake. Do not stay here.

ROOM WAS DIRTY NEVER STAYED THERE

The room was very dirty upon arrival, and several things in the room were broken or not working properly. The property was also extremely misleading online. The listing made it appear to be a modern Hollywood-style hotel because of the photos and décor, but in reality it was an outdated motel that felt dirty, poorly maintained, and unpleasant overall. The staff was rude, and mornings were very loud, making it difficult to sleep or rest comfortably because of the constant noise around the property. Breakfast was disappointing, with very limited options and very short hours from 7–9 a.m. Most hotels offer breakfast for a longer period, so this felt inconvenient. Parking was also difficult, as there were very few available spaces and it was hard to find parking. Overall, the stay was disappointing and did not match the way the property was advertised online.

The staff was so nice and friendly. I would definitely stay again:)

Amazing place to stay at!