Name: Hampton Inn Phoenix-Biltmore
Address: 2310 East Highland Avenue, Biltmore, Phoenix, Arizona, United States of America, Phoenix, Maricopa County, US
Price range: US$105–US$321 per night
Rating: 8.5

What guests think

At Hampton Inn Phoenix-Biltmore, travelers consistently praise friendly staff, clean, spacious rooms, comfortable beds, and a convenient, central Biltmore location, while noting recurring downsides like a $10 parking fee and periodic renovation disruptions to the pool and breakfast.

When available, guests like the heated pool, hot tub and small gym, though a few mention maintenance issues or elevator glitches. Some guests report street or AC noise, and a few dislike the bathroom layout or a dated feel. Breakfast is generally well liked, though a few find it basic or inconsistent. This is a solid, convenient base with good basics, but check amenity status and parking costs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the pool, hot tub, fire pit and small gym when available, and several note pet friendliness. However, many mention a $10 parking fee, occasional elevator issues, and periods of pool/hot tub closure during renovations.

Related guest reviews

10

Sileah

26 May 2024

·

Stayed 3 nights

One thing is you have to pay 10 a day for park which sucks

4

Raselle

2 Oct 2023

·

Stayed 2 nights

Definitely disappointed. We booked this stay quite a few months in advance and when we arrived the pool and jacuzzi were under construction due to a flood in the building. Had I known I would have canceled and stayed somewhere else. Phoenix is hot and a pool is a must. There is a $10 parking fee that I didn’t know about until arrival, which may be my fault for not reading the fine print but it would have been nice if they offered to at least waive that fee since the pool and jacuzzi were unavailable. The breakfast honestly was not good at all. I won’t stay again.

6

Monica

21 Aug 2025

·

Stayed 1 night

The staff was super friendly and the place was clean, however the hot tub/ hot tub was broken. The swimming pool had green mold on the corners. Not too inviting.

10

Gabrielle

19 Jun 2025

·

Stayed 2 nights

Centrally located close to many restaurants and coffee shops. Close to Banner Hopsital where I had a procedure done. Quiet, staff is friendly, and it’s pet friendly so we were able to have our dog with us.

10

Christine

23 Jun 2025

·

Stayed 1 night

Nice hotel , friendly staff. Very clean. I would definitely stay again. The only issue we had was the hot tub was not working. Otherwise, it was a nice stay.

10

Brittany

7 Jan 2024

·

Stayed 5 nights

We stayed for a few days around New Year and really enjoyed it! The hotel is clean, conveniently located, and pet friendly. All of the staff were super nice and they kept coffee brewed fresh all day. We also enjoyed soaking in the hot tub on cool nights. I liked how safe the neighborhood felt, especially when walking my dog at night.

10

Jody

14 Oct 2025

·

Stayed 2 nights

Great hotel for a few days. Comfy beds and very nice staff . Pool was great and nicely heated

10

nancy

18 Aug 2025

·

Stayed 6 nights

I love this Hampton at Biltmore! Very convenient close to shopping, dining, hiking trails. Staff are super friendly. Complementary breakfast is one of the best I’ve had at a hotel. Nice pool area and a good gym. Quiet, clean and right around the corner from Whole Foods!

10

Christopher

30 Mar 2025

·

Stayed 1 night

Great stay. Walkable distance to restaurants and shopping cute pool and fire pit area and FREE breakfast. No additional fees.

8

Emma

2 Jan 2025

·

Stayed 1 night

It was ok, the elevator kept opening and jog closing the door and made a lot of weird beeps and then would finally close the door. Sounded worrisome.

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Cleanliness

Cleanliness earns frequent praise across rooms and common areas. A smaller number of reviews report lapses such as dirty towels, odors, or pests, sometimes linked to construction.

Related guest reviews

10

Daniela

22 Sept 2025

·

Stayed 1 night

Very clean and comfortable. We enjoyed our stay very much. Staff was amazing and friendly. We were greeted and welcomed by four staff members they were very helpful. Pool was clean and very nice my kids and I enjoyed our swim. Room was very clean beds were so soft clean and comfortable everything was excellent. Breakfast was delicious very clean area and plenty to choose from. Definitely going to be staying at this hotel when we go back to Phoenix.

10

David

15 Jul 2025

·

Stayed 1 night

Quiet, comfortable and clean. Great place to stay in mid-town Phoenix.

10

Kim

30 Sept 2025

·

Stayed 2 nights

Have stayed here numerous times, because I know I will have a clean room and comfortable stay.

10

Cynthia

28 Nov 2025

·

Stayed 2 nights

Clean room.

10

Tara

31 Aug 2025

·

Stayed 3 nights

Excellent stay! 3 nights and we enjoyed the breakfast, pool, cleanliness, and slept well!

10

Ramses

14 Jul 2025

·

Stayed 1 night

Very clean

6

Kathy

3 Mar 2025

·

Stayed 3 nights

Staff was wonderful and everything seemed clean. The building and furnishings are tired and dull.

2

siv bennett

9 Nov 2024

·

Stayed 1 night

I have stayed here before since it is convenient for business. I will not be returning! The room smelled of sewer gasses, I could not even use the shower!! They did not refund me my stay.

4

Kyle

15 Mar 2025

·

Stayed 2 nights

Property looks defcent, Room was not the best. Obvious dirty/smudgy "clean" towels. Roof and walls had alot of marks. Shower has written message on wall.

4

Henry

19 Aug 2023

·

Stayed 3 nights

I stayed this Hampton Inn for 3 nights. Found a cockroach in the bathroom on my last day. I killed the insect on the spot. Spoke to the front desk about the situation on my checkout FYI. Morning breakfast was terribly frugal.

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Rooms

Rooms are often spacious and comfortable with good beds. Some guests mention street or AC noise, small layout quirks, or a dated feel in places.

Related guest reviews

10

Traci

25 Jun 2023

·

Stayed 1 night

Hotel was clean, late night checkin with Art was great. He was funny and very accommodating, our keycard wouldn’t work when trying to access the door closest to where we parked and once we told him he went above and beyond to make sure we knew that we could call and he would run us a key if we had any more issues. Breakfast was good, there was eggs, French toast and kielbasa sausage then your standard hotel breakfast; toast, yogurt, fruit, cereal. Room was tidy and spacious (king room) only drawback was the toilet was super loud when flushing and the AC unit was a little noisy when running.

10

Carolyn

2 Jun 2025

·

Stayed 3 nights

From check in to check out, the staff were friendly, breakfast was good, and the accommodations were comfortable. The rooms are very large and spacious which was great for our luggage and golf bags! The beds were comfortable and the room was clean. Would definitely stay here again.

10

Ruth Ann

30 Aug 2025

·

Stayed 1 night

Great stay. At checkin the front desk staff were having computer difficulty but they quickly worked together to get around it and get guests in. All of the staff throughout our stay were very genuine and friendly. Room was clean and comfortable. Only small complaint was because the sink and counter were outside the shower/toilet part of the bathroom, there was no where to put anything nearby during shower. Also the light switch was outside the door so a sleepy (but a bit urgent)trip to the bathroom in the middle of the night was completely dark or door open. The beds however were super comfy.

8

Rob

7 Aug 2024

·

Stayed 2 nights

A good hotel for the price. The AC unit was quite loud as it cut in and out throughout the night which impacted sleep (even with the fan on “constant” mode). Outside of this, everything was good.

10

Gregory

9 Dec 2024

·

Stayed 1 night

Great rooms. Would stay again

10

Audra

14 Apr 2025

·

Stayed 1 night

Spacious king room

6

Christine

20 Jun 2025

·

Stayed 1 night

It was clean but the noise from the street was too loud. We had a hard time going to sleep.

8

Sabria

25 Feb 2024

·

Stayed 1 night

Nice large room. Didn’t love the area. Bedding was cumbersome.

6

Kathy

3 Mar 2025

·

Stayed 3 nights

Staff was wonderful and everything seemed clean. The building and furnishings are tired and dull.

10

Jeannine

3 Apr 2023

·

Stayed 2 nights

Great location. Clean updated rooms. Breakfast was marginal.

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Service

Service is widely described as friendly, accommodating and professional, with staff resolving issues and helping with early or late check-ins. Occasional complaints cite miscommunication about fees, amenity closures, or reservation problems.

Related guest reviews

10

Nancy

24 Jun 2025

·

Stayed 5 nights

Superb staff, quiet rooms, close to fun restaurants.

10

Rogelio

21 Sept 2025

·

Stayed 1 night

The check in clerk and the check out clerk were very nice and helpful.

8

Alejandra

11 Aug 2025

·

Stayed 1 night

When we arrived, the reception desk was a having some serious technical issues. The manager on staff was doing an exceptional job trying to resolve it. The only reason I took away a star was. We were not able to get key cards due to the system being down and it was bit of in inconvenience asking to be let in every time we came out. Other than that, the hotel staff was great. The pool was perfect, our bed and room was comfortable.

10

Amy

24 Oct 2025

·

Stayed 1 night

Good room, very comfortable and clean. Great service

2

Adrienne

20 Jan 2025

·

Stayed 1 night

They oversold and did not have a room with two beds or a room with a sofa bed, despite my reservation clearly explaining such. When I checked in, they offered me a single sofa bed so my kids slept in a queen, my husband on the floor, and me in a single.

10

Joseph

8 Aug 2025

·

Stayed 2 nights

The front desk staff were exceptional

4

Gwenn

30 Mar 2023

·

Stayed 2 nights

Overall the stay was nice, check in staff was very friendly and the facility was nice. Unfortunately, I had a poor experience with leaving behind a personal item. I left a pair of ear buds plugged into the outlet near the coffee maker when I checked out. After a few hours I realized and called the facility to hopefully be able to retrieve them since I was still in town. Unfortunately, the staff must have needed more than I as I was told they were not able to be located. Thankfully, they weren’t very expensive, but I was disappointed that they couldn’t located when I know where they were left specifically.

2

Fred

13 Sept 2025

·

Stayed 1 night

Here's a polished version: I made a booking error with this hotel. Despite requesting a date adjustment, they refused and charged my card for a room I didn't use.

10

Daniel

14 Jul 2023

·

Stayed 1 night

Everyone at the front desk was extremely helpful even with an early check in and late check out. Breakfast was great, with lots of options and the pool was clean and fun. The hotel was well maintained and the rooms were very clean. Will be staying here again.

2

Megan

19 Sept 2023

·

Stayed 2 nights

Terrible experience, extremely rude front desk who told me i could find somewhere else to stay when i asked why I wasn't informed of the heavy construction going on or that there was no pool access. She was so rude. Dust everywhere in the halls. I got lost twice trying to navigate the construction and missed two ubers. It was noisy and im totally disappointed. I'd love a refund even if only a partial as I left after one day because i couldn't enjoy the hotel

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Location

Central Biltmore location close to shopping, restaurants, clinics and the airport is a common highlight. Area feels convenient and generally safe for many guests.

Related guest reviews

10

Nancy

24 Jun 2025

·

Stayed 5 nights

Superb staff, quiet rooms, close to fun restaurants.

8

Madison

9 Jan 2023

·

Stayed 2 nights

Overall had a great stay at the Hampton Inn. The area was walkable and easy to get to and from the airport.

10

Laura

28 Aug 2025

·

Stayed 3 nights

Conveniently located to local shops and universities with comfortable accommodations and well-stocked breakfast, this was an excellent value and stay!

10

Andre

16 Jan 2023

·

Stayed 19,365 nights

Centrally located

10

Brian

4 Sept 2024

·

Stayed 3 nights

2nd time staying here. Convenient location, friendly staff, hotel well maintained, free covered parking helps beat the heat, and close to tons of dining options, many within walking distance.

10

Danielle

14 Nov 2025

·

Stayed 2 nights

Clean room & good breakfast. Great location!

10

John

3 May 2025

·

Stayed 4 nights

Very convenient location to the Biltmore district.

10

JIMMY

17 Jan 2025

·

Stayed 8 nights

Good shopping and dining options and close to the airport.

10

STEPHEN

13 Dec 2025

·

Stayed 1 night

Location

10

barry

16 Sept 2024

·

Stayed 2 nights

Great location, staff very good.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally considered good with decent variety. Several reviews mention average quality or reduced or canceled service during renovations.

Related guest reviews

10

Traci

25 Jun 2023

·

Stayed 1 night

Hotel was clean, late night checkin with Art was great. He was funny and very accommodating, our keycard wouldn’t work when trying to access the door closest to where we parked and once we told him he went above and beyond to make sure we knew that we could call and he would run us a key if we had any more issues. Breakfast was good, there was eggs, French toast and kielbasa sausage then your standard hotel breakfast; toast, yogurt, fruit, cereal. Room was tidy and spacious (king room) only drawback was the toilet was super loud when flushing and the AC unit was a little noisy when running.

8

Jerold

17 Nov 2024

·

Stayed 1 night

Great location, close to some great food and right where we needed to be for a family event. Was able to check in early after a long drive and got to rest up before the family event. Only reason I didn’t give 5 stars was because the breakfast options were really limited. I figure for the price we paid, the breakfast should be much better. Other than that, we were extremely happy with our stay.

4

Raselle

2 Oct 2023

·

Stayed 2 nights

Definitely disappointed. We booked this stay quite a few months in advance and when we arrived the pool and jacuzzi were under construction due to a flood in the building. Had I known I would have canceled and stayed somewhere else. Phoenix is hot and a pool is a must. There is a $10 parking fee that I didn’t know about until arrival, which may be my fault for not reading the fine print but it would have been nice if they offered to at least waive that fee since the pool and jacuzzi were unavailable. The breakfast honestly was not good at all. I won’t stay again.

8

Gregory

2 Jul 2023

·

Stayed 1 night

I have stayed at this property several times over the last year and half. The location is amazing. Price to Hotel is on par. Just a heads up they charge you for parking. And the breakfast has really gone down hill. Quality and selection of food has really gone down over the year, needs improvement. The room was clean, modern and spacious.

8

Claudia

5 May 2025

·

Stayed 2 nights

friendly service, efficient, liked the layout of the room. Appreciate the continental breakfast, however food quality mediocre.

6

Scott

31 Jul 2023

·

Stayed 1 night

The Expedia listing did not disclose construction, that the pool/hot tub was closed, and that breakfast (other than juice, fruit, and pastries) wad not offered during the noisy renovations (7am start-up seven days a week, allowed in PHX)

10

Claire

24 Jun 2024

·

Stayed 2 nights

We stayed to go to a conference nearby. The hotel staff were very helpful. The breakfasts were plentiful and tasty. We would stay there again. Thank you.

6

Jose

27 Jul 2023

·

Stayed 1 night

Unfortunatly breakfast was limited due to construction as well as the pool

10

nancy

18 Aug 2025

·

Stayed 6 nights

I love this Hampton at Biltmore! Very convenient close to shopping, dining, hiking trails. Staff are super friendly. Complementary breakfast is one of the best I’ve had at a hotel. Nice pool area and a good gym. Quiet, clean and right around the corner from Whole Foods!

10

gerald

20 Jun 2025

·

Stayed 1 night

Friendly staff and good breakfast!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$180
February	US$233
March	US$284
April	US$197
May	US$128
June	US$106
July	US$84
August	US$95
September	US$118
October	US$180
November	US$173
December	US$153

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $249	17 $145	18 $144	19 $131
20 $106	21 $132	22 $187	23 $143	24 $141	25 $107	26 $105
27 $111	28 $158	29 $156	30 $185

Su	Mo	Tu	We	Th	Fr	Sa
				1 $185	2 $186	3 $186
4 $248	5 $296	6	7 $321	8 $285	9 $224	10 $198
11 $144	12 $153	13 $183	14 $183	15 $160	16 $252	17 $192
18 $204	19 $255	20 $296	21 $317	22 $156	23 $147	24 $201
25 $207	26 $258	27 $296	28 $265	29 $159	30 $138	31 $139

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Family Room

Room, Accessible

Room, 1 Queen Bed

King Suite, Jetted Tub

Room, 2 Queen Beds

Executive Suite

Room, 1 King Bed

King Bed New York Studio

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn Phoenix-Biltmore

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Prices for upcoming dates