SureStay InnSuites Phoenix Hotel & Suites by Best Western

Had to move rooms tv didn’t work hot tub did not work pool was not sparkling clear not even close Drug paraphernalia in the parking lot

Very pleased with our stay!

Room was ok but smelled like cigarettes when my booking was a non smoking room

This place was pretty run down and not particularly clean. The exterior was especially dirty - the same cigarette butts and broken glass lying around the whole time (3 days) that we were there. Ice maker didn't work. Pool and hot tub did not look clean so we did not end up using them. The person attending the front desk, breakfast bar, etc. was very nice, knowledgeable and accommodating despite being responsible for what seemed like multiple jobs. She was the only employee we saw all weekend.

The staff was superb-very friendly. Way over priced for what you get. Felt something on my feet in bed-it was a CRICKET! The bed was comfortable, but the room felt run down and not sparkling clean. There was no soap by the sink and the AC made terrible revving noises all night. There was a flood in the kitchen area in the morning, so the staff cancelled breakfast. My husband and daughter were very disappointed. Breakfast may have redeemed the stay, as they are big breakfast eaters. I am not, so it didn't bother me. They should have at least put out bread and fruit in the lobby while they mopped. Would not stay here again. We've staying in nice places that were $60 a night, and this one was $230!!