Holiday Inn Cape Cod-Falmouth

The bar only open for weddings! The pool was closed

Location was excellent. Very quiet and relaxing. The only thing negative was the elevator signs to no elevator.( Confusing). The place had been updated. (Should have changed the toilet seats).

Very disappointed that the pool was closed as well as the restaurant. We were not informed of this initially. The rooms are great.

Good location with easy parking.

It was clean and TV size was nice and it was close to downtown. What i didnt like was that the place is being renovated so no curtains on windows, an unpainted wall in my room, the channel line up didnt match with the TV and when i went to call the front desk, the telephone didnt work. But the biggest disappointment was the fact that when i book a hotel, i make sure its one that has a bar, in case I dont get out that evening. When i got there i was told that the bar was closed and being converted to a restaurant. If I'm being honest, I wouldve stayed somewhere else had that been advertised.

I am a firefighter and had to attend training in the Falmouth area. I decided to take advantage and bring along my wife. I looked for a place that had a pool and a nice outdoor area and a place to have dinner and a drink. I booked this holiday Inn for the reasons it offered on their website. I did receive a text message the day we were leave stating the pool was temporarily down. Now mind you I paid in full and could not cancel. I arrived and had an easy check in and went to my room. That evening my wife and I went to dinner only to find out they do not offer dinner. The pool was completely torn apart and had been that way for quite some time. The property is definitely under construction and there was no mention to that. The grass was long and the weeds were high. I am looking for a full refund. Please advise. Thank you for your time, Leonard Brousseau Lenny.brousseau@gmail.com.

Older facility, some mold in bathroom, clogged drains in bathroom sink and shower. Charging $14.50 for a continental breakfast. Went to Main Street to Betsy's diner and got a huge breakfast for a lot less. No elevator to top floor, had to walk down a long hallway and go up 3 steps..difficult with lots of luggage. The only positive was it's close to the parking lot to get the shuttle to Woods Hole for the ferries

The property was nice but they are renovating it. The bedroom had just been done but the bathroom was not. Bathroom didn’t have a vent which made it super hot/steamy. The pool was a good temp and size but water was a little foggy. Land was perfect great sitting space outside. “Continental breakfast” was 4 things. Bar/restaurant was closed for construction. Once done I am sure will be amazing I will return after they are done. For the price good stay.

It was fine. Renovations are happening. It would be nice to have food/beverage there even in the off season. Front desk folks were great.

This property is clean but a bit dated. It advertised a pool but when we got there we found out the pool was closed for maintenance which was very disappointing.

Overall, got the job done, which was a bed to sleep in. However floor felt dirty and the bathtubs caulking was awful.

The room was dirty, smelled like mildew, and the A.C. wasn't on. The room was musty, carpet was filthy. The bathroom sink had draining issues, towels had yellow stains and the refrigerator compressor was making noises for hours. We were sneezing out of control and had headaches due to the mildew smells. We checked out 4.5 hours from the time we signed. We couldn't stay there and had to sleep in our cars. The customer service was non-existence. I emailed the manager and no response.

Room was kind of dirty. Bathroom smelled moldy and the tub didn’t drain well so we showered is about 6 inches of water.

Restaurant/Bar was closed. Stains on the carpet. Mold on bathtub grout.

The hotel is very clean. The staff is courteous friendly.

Our room had a musty smell and the carpet was very dirty. The place needs a renovation.

Our room was not cleaned when we checked in so we had to switch rooms. The person working the front desk was great, professional, friendly and very helpful. But overall the property is dated. The water was empty in the workout area. The updates to the lobby seemed nice. But the rooms need work.

We recently stayed at The Iris Cape Cod and had a mixed experience. The lobby is inviting and nicely maintained. We ate at the on-site restaurant, and the food was good—better than expected for a hotel restaurant. The bartender who waited on our table was friendly and made us feel welcome. The beds were comfortable, and the room size worked well for our family of four, including two young kids. We were grateful that the hotel provided a crib, which made our stay more convenient. We also used the pool—it was clean, and the kids had a great time splashing around. The room itself was generally clean, though not immaculate. Unfortunately, we noticed clear water damage and visible mold on the bathroom ceiling the next morning. We reported it to the front desk, but their response was underwhelming—they simply said they would “take a note” and offered no solution or follow-up. Overall, the hotel has potential. With some improvements in maintenance and customer service, it could be a much better experience.

The person who checked us in was friendly and check-in went well. But our room had stains on the carpet, towels, bedspread, sheets and pillowcases. There was a white powder on the floor next to the dresser, and human hair in the tub and on the bathroom floor. It was gross. We wound up having to leave early for an emergency so we’re unable to complain to the staff. Wrote a review like this for Holiday Inn and they gave me a one cent refund. I would rather pay a bit more for a clean place to sleep.

I only interacted with the staff once at check-in, which was super quick because I did the pre-check-in online. The lobby is super impressive of the restaurant is gigantic… but the room was very lackluster.. honestly not even the room just the bathroom. They need to install some fans in the bathroom bathrooms because there was a ton of black mold and it just looked really dilapidated and gross in there..other than that the room was fine and the location was really good!

Our stay at Iris Hotel Cape Cod was the perfect romantic escape. We booked one of the spacious Executive Suites, and walking in to find the bed sprinkled with rose petals was such a thoughtful touch. The suite was modern, clean, and super comfortable—especially the king bed.

The location is perfect—just a short walk to downtown Falmouth. We loved being able to stroll into town for ice cream, shopping, and dinner without having to worry about driving or parking. It made exploring the area so easy and enjoyable. Our kids absolutely loved the indoor pool. Even after a busy day at the beach, they still had energy to splash around, and the heated pool was a great way for them to unwind (and for us parents to relax nearby). The rooms were very comfortable and clean, with everything we needed—fridge, microwave, and plenty of space for the family. The staff was warm and welcoming, always ready to help with directions or recommendations. Overall, Iris Hotel Cape Cod was the perfect base for our family getaway. Between the walkable location, kid-friendly amenities, and great service, we couldn’t have asked for more. We’re already looking forward to coming back next summer!

Good spacious rooms, very loud Ac/Heater unit

Comfy bed, great blackout curtains. Only odd thing was the room had no carpet—was wood-like floor in room and tile in entry and bathroom. Very cold!

Tv channels were not good. Took $100 deposit for incidental even though the restaurant was closed and you could not buy anything

Overall, the stay was good and the Iris served my needs for two nights. Front desk staff was very friendly. Ok basic continental breakfast with bagels/muffins, fruit, coffee/tea, cereal selections, Carpets could use a steam cleaning. Rooms definitely need an updated television listing sheet. The sheet in the room wasn't close to the channel offerings that actually were on the TV. Would stay here again if in the area.

The property was very convenient to everywhere I needed to be. There's plenty of parking. Coffee in the lobby would be nice. The heating unit fan in the room was very noisy, but a pleasant stay altogether.

We recently stayed at The Iris Cape Cod and had a mixed experience. The lobby is inviting and nicely maintained. We ate at the on-site restaurant, and the food was good—better than expected for a hotel restaurant. The bartender who waited on our table was friendly and made us feel welcome. The beds were comfortable, and the room size worked well for our family of four, including two young kids. We were grateful that the hotel provided a crib, which made our stay more convenient. We also used the pool—it was clean, and the kids had a great time splashing around. The room itself was generally clean, though not immaculate. Unfortunately, we noticed clear water damage and visible mold on the bathroom ceiling the next morning. We reported it to the front desk, but their response was underwhelming—they simply said they would “take a note” and offered no solution or follow-up. Overall, the hotel has potential. With some improvements in maintenance and customer service, it could be a much better experience.

Great except the tv didn't work

The hotel is a short drive from the historic downtown and the beach. The hotel looks relatively new or renovated. Our room was comfortable except the beds were high and the toilet was low. We preregistered for three adults but there were only two sets of towels. I'm sure we could have called for more as they have 24 hour service but we were only there for the one night and managed with what was there.The window had sheer curtains that looked like a cat had clawed them and heavy drapes that reached the floor. The problem was the drapes, when closed completely, covered the heater/air conditioner blocking the flow of air. The parking lot outside the window had really bright lights so it was necessary to keep the drapes closed at night. None of these were deal breakers. Check in and check out was quick and easy. Desk staff were pleasant and informative.

The staff and the Managers of this hotel need to pay more attention to detail. With the price of the booking, we deserve more than what we experienced this weekend. Let me break down the failures for you. 1. At check in, the front desk attendant gave us the wrong room and key card. I walked into an occupied room. 2. The TV was not plugged in. We couldn't get to the plug because it was in the back of the TV. We had to call the front desk to have it checked out. 3. The room was for a handicap so the shower configuration was weird and uncomfortable. I didn't ask for a handicap room so I'm not sure why I was given one. Anyway, there was crack in the shower head, and the clasp was put on the wrong way so there was no way to hold it while taking a shower. When I turned on the shower, the faucet got stuck. I had to call the front desk to have it fixed. This meant having to dress up again, etc etc. 4. There was no coffee for breakfast on a Saturday morning. The waiter said he ran out. 5. Before the 11 am check out, our key cards were deactivated. We were moving out our stuff to the car. My husband has to go all way to the lobby to get in. To be fair, the service personnel responded quickly to the calls twice. I feel bad for him as he has to maintain such a badly managed property. The room is clean but the walls are thin as we were constantly being woken up by loud guests running around and yelling in the hallway. I will never go back to this hotel. Be warned.

The room was dirty, smelled like mildew, and the A.C. wasn't on. The room was musty, carpet was filthy. The bathroom sink had draining issues, towels had yellow stains and the refrigerator compressor was making noises for hours. We were sneezing out of control and had headaches due to the mildew smells. We checked out 4.5 hours from the time we signed. We couldn't stay there and had to sleep in our cars. The customer service was non-existence. I emailed the manager and no response.

We rented a room at the Holiday Inn which is a half hour from our home because our floors were being redone and the house was not ready for us. Upon arrive/check in, after the receptionist clearly saw us waiting 20 minutes for our turn to check in a person walked in and she started to check him in ahead of us. I had to speak up instead of her saying we were next. The man thought we were with the woman that just check in, not his fault, but the clerk should have known. Then after giving her my ID and credit card, she pushed them back across the counter to me and said she could not rent to me. I thought she was joking. She repeated and I asked why??? She said they can't rent to locals. I asked for what reason, and she just kept repeating the same thing. The Holiday Inn left a family of 3 without a place to stay that night (at 7:30pm). We had work and school the next day and had to find another place to stay. Unacceptable business policy and what a way to treat the locals who have referred family and friends to them for years. When I mentioned that I have already paid for the room, she said we would have to take that up with Expedia. So, on that note we would like to be refunded for the charge. Thank You. Diane McKee

The staff were great and very helpful in getting me checked in. Room was clean when I arrived.

Easy check in, front desk staff was very pleasant, cookies and coffee were offered in the lobby which was a nice touch! They had a business center with two computers and a printer. Room was clean comfortable and quiet, will definitely stay again.

When I complained that the sink wouldn’t empty and I was ready for bed, because there was only one person on duty, it took a long time to come and then yelled, I mean, Yelled, at me for wanting her to come quickly. I had to close the door on her that she was so rude and abusive. I would never go back to that hotel.

So when I book I did pay at Hotel. When I got there girl said It would be a $200.00 security payment I would get at Check out if nothing broken. I never knew about that. So they lowered to 50 after talk to manager. She said would get it back to account next day. Nothing yet checked out at 1045 am. It's 930 wanted to pay with my debit card at check in at 3pm. They where so confused not great service at all. Won't stay there again G Also someone down the hall had thre tv. On loud all night.Very disappointed. To bad because hotel was pretty and clean room big.pm.Wanted to pay with a debit card for room stay said she put it on my credit card at 12 noon. When check in was 3 pm. So that wasn't pay at check in that I payed extra to do.

We recently stayed at The Iris Cape Cod and had a mixed experience. The lobby is inviting and nicely maintained. We ate at the on-site restaurant, and the food was good—better than expected for a hotel restaurant. The bartender who waited on our table was friendly and made us feel welcome. The beds were comfortable, and the room size worked well for our family of four, including two young kids. We were grateful that the hotel provided a crib, which made our stay more convenient. We also used the pool—it was clean, and the kids had a great time splashing around. The room itself was generally clean, though not immaculate. Unfortunately, we noticed clear water damage and visible mold on the bathroom ceiling the next morning. We reported it to the front desk, but their response was underwhelming—they simply said they would “take a note” and offered no solution or follow-up. Overall, the hotel has potential. With some improvements in maintenance and customer service, it could be a much better experience.

We arrived late in the evening, but the receptionist greeted us with remarkable promptness, courtesy, and warmth. Our accommodations were impeccably clean and exceptionally comfortable. The next morning, we enjoyed a delightful breakfast accompanied by the most exquisite coffee I have ever tasted. Shatley, our gracious host, ensured every detail was thoughtfully attended to, leaving nothing to be desired. The ambiance was elevated by a cozy fireplace, and the serene property, with its picturesque waters dotted by ducks, provided a stunning backdrop for a truly romantic start to the day. The ferry to Martha's Vineyard was only 5 minutes away. We plan to return.

Very comfortable, nice staff especially housekeeping! All staff made me feel that my stay and well-being was important.

Property is excellent and the location is perfect to walk to town and the beach. The staff are so professional and friendly, in particular Ariana at the front desk, a truly remarkable young lady.

Convenient for my one night stay before taking the ferry to Martha’s Vineyard. Staff was friendly, and the place was clean and quiet. I would stay here again.

Good location with easy parking.

The location is perfect—just a short walk to downtown Falmouth. We loved being able to stroll into town for ice cream, shopping, and dinner without having to worry about driving or parking. It made exploring the area so easy and enjoyable. Our kids absolutely loved the indoor pool. Even after a busy day at the beach, they still had energy to splash around, and the heated pool was a great way for them to unwind (and for us parents to relax nearby). The rooms were very comfortable and clean, with everything we needed—fridge, microwave, and plenty of space for the family. The staff was warm and welcoming, always ready to help with directions or recommendations. Overall, Iris Hotel Cape Cod was the perfect base for our family getaway. Between the walkable location, kid-friendly amenities, and great service, we couldn’t have asked for more. We’re already looking forward to coming back next summer!

Conveniently located.

Great location

The price is right and the accommodations are comfortable. Close to restaurants and shopping.

Great easy location for Falmouth vicinity. Clean, friendly and good breakfast!

The hotel is a short drive from the historic downtown and the beach. The hotel looks relatively new or renovated. Our room was comfortable except the beds were high and the toilet was low. We preregistered for three adults but there were only two sets of towels. I'm sure we could have called for more as they have 24 hour service but we were only there for the one night and managed with what was there.The window had sheer curtains that looked like a cat had clawed them and heavy drapes that reached the floor. The problem was the drapes, when closed completely, covered the heater/air conditioner blocking the flow of air. The parking lot outside the window had really bright lights so it was necessary to keep the drapes closed at night. None of these were deal breakers. Check in and check out was quick and easy. Desk staff were pleasant and informative.

Great location

The bar only open for weddings! The pool was closed

We had a wonderful stay at Iris Hotel Cape Cod. The hotel was clean, comfortable, and in a great location close to downtown Falmouth. One of the best parts was the free breakfast — we didn’t expect it, so it was a nice surprise! The indoor pool was also a big plus, especially when the weather wasn’t perfect. Overall, the staff was friendly, the room was nice, and everything went smoothly. We would definitely stay here again!

We were going to Martha's Vineyard for a wedding. We decided to come down a day early and stay in Falmouth. The Iris looked nice online and had an indoor pool (important to my wife). The staff was very friendly, the rooms were nice, the beds were comfortable, and the lobby was impressive. The pool made my wife very happy and gym had the equipment I needed. The biggest surprise was the free continental breakfast. We expected coffee, pastries, bagels, maybe yogurt and granola. In addition to that, they offered small cheese omelets, bacon, and a make your own waffle bar. We're looking forward to coming back again.

The room was very clean and comfortable. The staff was great. They offered a really nice continental breakfast with excellent service.

It was clean and TV size was nice and it was close to downtown. What i didnt like was that the place is being renovated so no curtains on windows, an unpainted wall in my room, the channel line up didnt match with the TV and when i went to call the front desk, the telephone didnt work. But the biggest disappointment was the fact that when i book a hotel, i make sure its one that has a bar, in case I dont get out that evening. When i got there i was told that the bar was closed and being converted to a restaurant. If I'm being honest, I wouldve stayed somewhere else had that been advertised.

The property was nice but they are renovating it. The bedroom had just been done but the bathroom was not. Bathroom didn’t have a vent which made it super hot/steamy. The pool was a good temp and size but water was a little foggy. Land was perfect great sitting space outside. “Continental breakfast” was 4 things. Bar/restaurant was closed for construction. Once done I am sure will be amazing I will return after they are done. For the price good stay.

The breakfast options were fewer than I was expecting, with a charge for each individual item ($3 for an apple, $5 for a bowl of oatmeal, $5 for two small muffins, etc.). Perhaps I've just been spoiled with the other hotels we have stayed at in the last 6 months.

The hotel was very nice, clean and the staff were very friendly. The breakfast was surprisingly good!

Absolutely wonderful one night stay at the Iris. Staff were so kind, nice bar/restaurant open for both late dinner and early breakfast. Highly recommend the Iris!!! Incredible value!

When I checked in, found out that the pool was closed, the bar was closed and the restaurant was only open for breakfast. The hand rails where so sticky that you could barely hold on to them. If I had known the condition of the hotel I would have booked somewhere else.