Chic 8BR Retreat Central East Austin for Large Groups

I stayed here with a group of 13 for my trip. Everything from the listing showed it was a great place, two units to host us all. We were met with a property that did not meet up to what we were sold nor shown in photos. When arriving, 2 of the 4 doors/locks did not work with the intended key code, one of the locks was dead. The lawn was unkept, the decks were rotting with paint chipping, and fences that could be addressed. Entering the property, everything seemed well but there was numerous, unattended cosmetic and broken items. We saw large streaks on the walls, dents, rust from appliances, broken couch frame, broken couch leg, missing rugs with the posting, the fridge coolant wasn’t working, further investigation into that we found 20 cockroaches behind the fridge. I do want to highlight the positives, with the Texas heat it was great AC, beds were very pleasant, and the support for issues with the locks/doors while not 100% completely fixed, were quick and responsive. It was very disappointing to see such a nice property fail simple cosmetic, structural, and living situation checks in between stays. I discussed after my stay with the owners and they were generous to partially compensate my group. My overall stay got the job done for my trip. It is hard to imagine the issues went unaddressed; if addressed at all, but there’s no reason we should have shown up in those conditions. I hope this will bring some necessary changes to the property.

The host was okay (ignored some issues when we asked about them) but the place was dirty and poorly maintained. It's still a decent deal considering the location and price. But some of the issues weren't really acceptable regardless. For example. * The one of the buildings didn't have a working washer/dryer.* There was human hair on many of the towels! We ended up washing them all again and it was fine. So I'm not even sure if they washed them. * Furniture and other stuff was broken. Like legs that could fall off easily. Ceiling fans that wouldn't work. Blinds that were totally broken. Tiles on the stairs were broken and sharp.* Cockroaches.Considering the price I think 3/5 is fair. If they had even made minimal effort to keep the place maintained and clean it would be 5/5.

The host responded to issues by saying they would be fixed after our stay. The pictures did not accurately reflect the poorly renovated homes

This was great for our large group! Both houses were very clean and accommodating for everyone. We were very happy with our stay.

Great location. Very clean. Thank you