AC Hotel Firenze by Marriott

Not much to do around, the hotel should have a more inviting lobby, maybe happy hour. The lobby felt very empty.

Hotel is nice, amenities are reasonable. Not the best location but reasonable for a transit hotel.

I recently stayed at your hotel and wanted to share some observations and suggestions that could improve the overall guest experience. Safety Around the Building: I noticed some individuals loitering near the building entrance, which felt a bit uncomfortable. There were security staff inside, but it might be more effective to have them patrol outside periodically, especially near entrances and exits. Parkade Conditions: While I understand the parking facility may not be directly owned by the hotel, many guests use it. The lighting is quite dim, and the elevators were not working during my stay. It would go a long way in making guests feel more valued and safe if hotel security could occasionally patrol the area or if the hotel could collaborate with the parkade operator to improve conditions. Executive Lounge Experience: The executive lounge was underwhelming. It felt more like a cafeteria with limited food and beverage options and basic seating. A more premium experience in line with the "executive" label would be appreciated—perhaps better seating, a more refined layout, and an expanded selection. I hope you’ll consider these suggestions as opportunities to enhance guest comfort and satisfaction.

AC was decent. Breakfast was ok. Ubers and taxis kill

Overall, it was a great stay. The lobby was modern, spacious and nicely designed. The staff spoke English well. They were very polite and professional. The bed was stiff and comfortable. The room had very nice lighting. The location of the hotel is a bit out of the way, not a desirable view outside, but wonderful on the inside. However, there is a laundromat just a few minutes walk away. Bring a credit card and your own detergent. There was one brief adverse event I witnessed in the lobby with some guests who refused to pay their bill and ran out on the staff. But I would think that’s the kind of thing that wouldn’t happen very often. I checked in very late, yet their guest representative was able to let and check us in quite quickly. Overall, if you’re looking for a new, clean, brand hotel with plenty of hot water and space, you’ll like it. It’s a Marriott.