Is parking available at the property?

Valet parking is available at the property for a fee of EUR 55 per night. No reservation is required for parking.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 7:30 AM to 11:00 AM.

Does the property allow pets?

Pets are allowed at the property with a fee of EUR 50 per pet, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM until 5:30 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.

Are airport shuttle services available?

Airport shuttle services are available for a fee of EUR 80 per vehicle for a roundtrip, accommodating a maximum of 3 passengers. Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features does the property offer for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The property is centrally located in Florence, within a 10-minute walk of Piazza della Signoria and Palazzo Vecchio. It is approximately 0.6 miles from the Cathedral of Santa Maria del Fiore and Piazza del Duomo. The preferred airport is Florence Airport, Peretola, located about 10.6 km away.

What are the policies for guests staying with children?

Children are allowed at the property. All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.

Palazzo Firenze by Baglioni Hotels & Resorts

What guests think

Travellers describe Palazzo Firenze by Baglioni Hotels & Resorts as a beautiful boutique palazzo with exceptionally friendly, knowledgeable staff, very comfortable rooms, and a convenient, walkable location near Santa Croce and major sights, making stays feel polished and welcoming.

Several reviews highlight spotless rooms and well-kept interiors. Breakfast is often highlighted for quality and service, though one guest felt it didn't match the price. Some frustrations include a child check-in policy dispute, a lobby pianist restricted to the restaurant, and staff assistance with rebooking after a plumbing problem. Best for travelers who value historic character paired with modern comforts.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Limited details shared; some note a ground-floor restaurant connected to the lobby, and overall facilities described as fine.

Related guest reviews

10

Charles

Jun 21, 2023

·

Stayed 3 nights

Outstanding lux. Hotel, in a great, convenient location, excellent, very friendly staff. I wish, however, they'ld get rid of CNN on the list of TV channels.

6

kent

Sep 23, 2024

·

Stayed 3 nights

One evening my wife was listening to piano player in lobby for a few minutes while I took a business call. The doorman told her she could not sit and listen to the piano player because he was paid by the restaurant. So my wife was told she could not listen to the piano player in the lobby of the hotel we were paying thousands of dollars as guests. Remarkably rude. We will not be back.

10

Daniel

Oct 17, 2024

·

Stayed 3 nights

Absolutely fantastic. Real 5 star glamour. Room was clean, quiet and incredibly comfortable. Staff were amazing and really looked after us. The G&G restaurant was the best dinner we had in Florence. A must!

6

Emiliano

Sep 27, 2023

·

Stayed 1 night

Staff were amazing. Location was great. However the ground floor is shared with a restaurant which is not part of the hotel & you’re ushered to the first floor to check in. It is a beautiful old building but it needs an interior design make over. The brown leather sofas everywhere & bare concrete floors in the hallways might be modern but they don’t look very nice. We upgraded to a suite which was spacious but disappointing.

10

Dan

Aug 17, 2024

·

Stayed 8 nights

This hotel is very close to the main attractions.Fine hotel facilities. The staff very friendly,genuine and profesional. Too bad nobody was able to bring the CANICULE under control. Fabulous trip for studying the big four RINASCIMIENTO founders:Brunelleshi,Massacio,Donatello and Ghiberti!

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews frequently praise cleanliness, with spotless rooms and well-kept interiors. One guest reported a plumbing issue that required a move to another hotel.

Related guest reviews

10

Jacqueline

Feb 18, 2025

·

Stayed 3 nights

During our recent visit to Florence, we had the pleasure of staying at Palazzo Firenze, and it was absolutely perfect. The staff provided exceptional service and had great knowledge of the area. Our room was spotless and incredibly comfortable. The hotel's location was ideal for sightseeing and dining. We couldn’t have chosen a better place to stay and would definitely return.

10

james

Mar 16, 2024

·

Stayed 3 nights

Very nice hotel in quiet (relatively) San Croce. Very walkable to everything. Clean rooms w views. Great breakfast and service. Only issue was check in - deceptive advertising of kids free but staff disputed vehemently. Although this is likely a US vs italy custom- this should be made clearer (Eg strict registration policy for kids despite free stay w existing bedding noted on web site and other internet sources ) to avoid the significant stress we experienced at check in - in addition to lecture from staff. We did not feel welcomed initially - but - to the credit of the management- they did find a way to accommodate- and this is the bottom line and reason for 5 star recommendation overall. I travel extensively (w st Regis stay on our next stop in Venice just completed) and would stay at Relais San Croce again despite confusion. Check out clerk was excellent on March 14 2023 in early afternoon.

10

Daniel

Oct 17, 2024

·

Stayed 3 nights

Absolutely fantastic. Real 5 star glamour. Room was clean, quiet and incredibly comfortable. Staff were amazing and really looked after us. The G&G restaurant was the best dinner we had in Florence. A must!

8

Christopher

Feb 9, 2025

·

Stayed 1 night

Unfortunately there was a plumbing issue and they had to move me to another hotel. It was disappointing but the staff I exchanged emails with were very helpful with the rebooking

10

Ricardo

Jul 24, 2025

·

Stayed 3 nights

Hotel was clean and service was very good.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are described as comfortable, quiet, and often spacious, with attractive decor and some views. A few found a suite or the interior design less impressive.

Related guest reviews

10

Jacqueline

Feb 18, 2025

·

Stayed 3 nights

During our recent visit to Florence, we had the pleasure of staying at Palazzo Firenze, and it was absolutely perfect. The staff provided exceptional service and had great knowledge of the area. Our room was spotless and incredibly comfortable. The hotel's location was ideal for sightseeing and dining. We couldn’t have chosen a better place to stay and would definitely return.

10

William

Apr 26, 2023

·

Stayed 4 nights

Location is great, hotel staff was wonderful, rooms were very comfortable, breakfast was excellent, hotel history and architecture was just beautiful

10

james

Mar 16, 2024

·

Stayed 3 nights

Very nice hotel in quiet (relatively) San Croce. Very walkable to everything. Clean rooms w views. Great breakfast and service. Only issue was check in - deceptive advertising of kids free but staff disputed vehemently. Although this is likely a US vs italy custom- this should be made clearer (Eg strict registration policy for kids despite free stay w existing bedding noted on web site and other internet sources ) to avoid the significant stress we experienced at check in - in addition to lecture from staff. We did not feel welcomed initially - but - to the credit of the management- they did find a way to accommodate- and this is the bottom line and reason for 5 star recommendation overall. I travel extensively (w st Regis stay on our next stop in Venice just completed) and would stay at Relais San Croce again despite confusion. Check out clerk was excellent on March 14 2023 in early afternoon.

10

Daniel

Oct 17, 2024

·

Stayed 3 nights

Absolutely fantastic. Real 5 star glamour. Room was clean, quiet and incredibly comfortable. Staff were amazing and really looked after us. The G&G restaurant was the best dinner we had in Florence. A must!

10

Ayman

Jun 16, 2024

·

Stayed 4 nights

Phenomenal staff. Great place and very quiet and peaceful. Beautiful!

10

seyed

Jul 14, 2024

·

Stayed 3 nights

Spacious suites and super nice staff. Definitely would stay again if I come back.

6

Emiliano

Sep 27, 2023

·

Stayed 1 night

Staff were amazing. Location was great. However the ground floor is shared with a restaurant which is not part of the hotel & you’re ushered to the first floor to check in. It is a beautiful old building but it needs an interior design make over. The brown leather sofas everywhere & bare concrete floors in the hallways might be modern but they don’t look very nice. We upgraded to a suite which was spacious but disappointing.

10

Abdullah

May 18, 2023

·

Stayed 1 night

Great hotel in every single way!! Beautiful interior, and the rooms are well equipped. The staff was amazing very helpful. The hotel location is very good. I will stay there again.

10

Stacey

May 22, 2024

·

Stayed 6 nights

The property is beautiful. The beds are very comfortable and the staff is wonderful!

10

Madina

Aug 21, 2025

·

Stayed 3 nights

Gorgeous boutique hotel, like museum Beautiful rooms!!! Thank you Giovanni for all ur help and knowledge organizing everything for us, and breakfast waiters were great!!!

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, attentive, and knowledgeable, with many shout-outs to front-desk and breakfast teams. Some frustrations appear (check-in policy for children, a lobby pianist restricted to the restaurant, Sunday mailing refusal), while staff assisted rebooking after a plumbing issue.

Related guest reviews

10

Jacqueline

Feb 18, 2025

·

Stayed 3 nights

During our recent visit to Florence, we had the pleasure of staying at Palazzo Firenze, and it was absolutely perfect. The staff provided exceptional service and had great knowledge of the area. Our room was spotless and incredibly comfortable. The hotel's location was ideal for sightseeing and dining. We couldn’t have chosen a better place to stay and would definitely return.

10

Shankar

Jul 6, 2025

·

Stayed 3 nights

Great service esp Fillippo and Daniel at the breakfast service

10

james

Mar 16, 2024

·

Stayed 3 nights

Very nice hotel in quiet (relatively) San Croce. Very walkable to everything. Clean rooms w views. Great breakfast and service. Only issue was check in - deceptive advertising of kids free but staff disputed vehemently. Although this is likely a US vs italy custom- this should be made clearer (Eg strict registration policy for kids despite free stay w existing bedding noted on web site and other internet sources ) to avoid the significant stress we experienced at check in - in addition to lecture from staff. We did not feel welcomed initially - but - to the credit of the management- they did find a way to accommodate- and this is the bottom line and reason for 5 star recommendation overall. I travel extensively (w st Regis stay on our next stop in Venice just completed) and would stay at Relais San Croce again despite confusion. Check out clerk was excellent on March 14 2023 in early afternoon.

10

christopher

Nov 11, 2024

·

Stayed 3 nights

Exceptional level of customer service. Denise the front desk manager extremely knowledgeable of the area and made some great recommendations for shopping and sightseeings. Absolutely the place to stay in Florence. Outstanding - is really the best word I can use to describe our experience .

8

Christopher

Feb 9, 2025

·

Stayed 1 night

Unfortunately there was a plumbing issue and they had to move me to another hotel. It was disappointing but the staff I exchanged emails with were very helpful with the rebooking

10

Ricardo

Jul 24, 2025

·

Stayed 3 nights

Hotel was clean and service was very good.

8

benjamin

Jul 16, 2024

·

Stayed 3 nights

Aucun avantage offert comme VIP

Translate

10

Paul

Jan 12, 2025

·

Stayed 5 nights

Wonderful experience of Florence at a top class hotel where all the team had great knowledge and excellent customer service. Big call out to Larissa for wonderful breakfast service.

10

Theresa

May 25, 2025

·

Stayed 3 nights

It was a beautiful property. For the price the quality of the breakfast could have been better, and we asked for a bag to be mailed and they wouldn’t do it because it was a Sunday. We had hoped to not have to bring it on the train again. Overall, however, the staff was great and the property is beautiful and conveniently located.

10

Madina

Aug 21, 2025

·

Stayed 3 nights

Gorgeous boutique hotel, like museum Beautiful rooms!!! Thank you Giovanni for all ur help and knowledge organizing everything for us, and breakfast waiters were great!!!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Consistently praised as central and walkable, near Santa Croce and major sights. Several mention the area feels quiet while still in the city center.

Related guest reviews

10

Jacqueline

Feb 18, 2025

·

Stayed 3 nights

During our recent visit to Florence, we had the pleasure of staying at Palazzo Firenze, and it was absolutely perfect. The staff provided exceptional service and had great knowledge of the area. Our room was spotless and incredibly comfortable. The hotel's location was ideal for sightseeing and dining. We couldn’t have chosen a better place to stay and would definitely return.

10

William

Apr 26, 2023

·

Stayed 4 nights

Location is great, hotel staff was wonderful, rooms were very comfortable, breakfast was excellent, hotel history and architecture was just beautiful

10

james

Mar 16, 2024

·

Stayed 3 nights

Very nice hotel in quiet (relatively) San Croce. Very walkable to everything. Clean rooms w views. Great breakfast and service. Only issue was check in - deceptive advertising of kids free but staff disputed vehemently. Although this is likely a US vs italy custom- this should be made clearer (Eg strict registration policy for kids despite free stay w existing bedding noted on web site and other internet sources ) to avoid the significant stress we experienced at check in - in addition to lecture from staff. We did not feel welcomed initially - but - to the credit of the management- they did find a way to accommodate- and this is the bottom line and reason for 5 star recommendation overall. I travel extensively (w st Regis stay on our next stop in Venice just completed) and would stay at Relais San Croce again despite confusion. Check out clerk was excellent on March 14 2023 in early afternoon.

10

leda

Oct 13, 2024

·

Stayed 4 nights

Staff were wonderful, location fab. Very attentive, kind and helpful with an unexpected mobility issue. Highly recommend!

10

thomas

Jun 25, 2025

·

Stayed 1 night

Excelente unicacion

10

Stephane

Dec 31, 2024

·

Stayed 3 nights

Hôtel dans un palais au cœur de la ville. Nous avons passé un très agréable week-end un grand remerciement à Filippo a l’accueil toujours disponible pour un renseignement ou une réservation. Nous ne regrettons pas notre joie.

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10

Julio

Dec 15, 2024

·

Stayed 2 nights

Very noce and chic hotel very close to Santa Croce and walking distance to all attractions in central Florence. A gem. Great break fast and friendly staff. Would definitely come back.

10

Isabel

Feb 15, 2025

·

Stayed 3 nights

Lovely hotel in a quiet part of the city center. Staff was amazing.

10

David

Aug 23, 2025

·

Stayed 2 nights

Nice hotel with good location and friendly staff.

10

Theresa

May 25, 2025

·

Stayed 3 nights

It was a beautiful property. For the price the quality of the breakfast could have been better, and we asked for a bag to be mailed and they wouldn’t do it because it was a Sunday. We had hoped to not have to bring it on the train again. Overall, however, the staff was great and the property is beautiful and conveniently located.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is often highlighted for quality and service. One review thought breakfast quality didn't match the price.

Related guest reviews

10

William

Apr 26, 2023

·

Stayed 4 nights

Location is great, hotel staff was wonderful, rooms were very comfortable, breakfast was excellent, hotel history and architecture was just beautiful

10

Shankar

Jul 6, 2025

·

Stayed 3 nights

Great service esp Fillippo and Daniel at the breakfast service

10

james

Mar 16, 2024

·

Stayed 3 nights

Very nice hotel in quiet (relatively) San Croce. Very walkable to everything. Clean rooms w views. Great breakfast and service. Only issue was check in - deceptive advertising of kids free but staff disputed vehemently. Although this is likely a US vs italy custom- this should be made clearer (Eg strict registration policy for kids despite free stay w existing bedding noted on web site and other internet sources ) to avoid the significant stress we experienced at check in - in addition to lecture from staff. We did not feel welcomed initially - but - to the credit of the management- they did find a way to accommodate- and this is the bottom line and reason for 5 star recommendation overall. I travel extensively (w st Regis stay on our next stop in Venice just completed) and would stay at Relais San Croce again despite confusion. Check out clerk was excellent on March 14 2023 in early afternoon.

10

Daniel

Oct 17, 2024

·

Stayed 3 nights

Absolutely fantastic. Real 5 star glamour. Room was clean, quiet and incredibly comfortable. Staff were amazing and really looked after us. The G&G restaurant was the best dinner we had in Florence. A must!

10

Paul

Jan 12, 2025

·

Stayed 5 nights

Wonderful experience of Florence at a top class hotel where all the team had great knowledge and excellent customer service. Big call out to Larissa for wonderful breakfast service.

10

Julio

Dec 15, 2024

·

Stayed 2 nights

Very noce and chic hotel very close to Santa Croce and walking distance to all attractions in central Florence. A gem. Great break fast and friendly staff. Would definitely come back.

10

Theresa

May 25, 2025

·

Stayed 3 nights

It was a beautiful property. For the price the quality of the breakfast could have been better, and we asked for a bag to be mailed and they wouldn’t do it because it was a Sunday. We had hoped to not have to bring it on the train again. Overall, however, the staff was great and the property is beautiful and conveniently located.

10

Madina

Aug 21, 2025

·

Stayed 3 nights

Gorgeous boutique hotel, like museum Beautiful rooms!!! Thank you Giovanni for all ur help and knowledge organizing everything for us, and breakfast waiters were great!!!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $1,086	2 $1,195	3 $1,515
4 $1,279	5 $1,278	6 $1,279	7 $1,714	8 $1,279	9 $1,387	10 $1,407
11 $1,380	12 $942	13 $959	14 $901	15 $882	16 $843	17 $882
18 $758	19 $779	20 $799	21 $799	22 $816	23 $750	24 $778
25 $750	26 $683	27 $709	28 $735	29 $725	30 $682	31 $670

Palazzo Firenze by Baglioni Hotels & Resorts

About this property

Location

Room options

Family Junior Suite, Stay For Kids and Teens Included

Da Verrazzano Suite, Stay For Kids and Teens Included

Deluxe Room

Santa Croce Royal Suite, Stay For Kids and Teens Included

Junior Suite, Stay For Kids and Teens Included

Grand Deluxe Room, Stay For Kids and Teens Included

Junior Suite Terrace, Stay For Kids and Teens Included

De Pepi Suite, Stay For Kids and Teens Included

Florentine Suite, Stay For Kids and Teens Included

Guest reviews of Palazzo Firenze by Baglioni Hotels & Resorts

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Palazzo Firenze by Baglioni Hotels & Resorts

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27 $1,286	28 $1,264	29 $1,259	30 $956