Name: Candlewood Suites Chattanooga Hamilton Place by IHG
Address: 7524 Shallowford Road, Twin Brook, Chattanooga, Tennessee, United States of America, Chattanooga, Hamilton County, US
Price range: US$89–US$199 per night
Rating: 9.2

What guests think

Reviews of Candlewood Suites Chattanooga Hamilton Place by IHG highlight clean, comfortable rooms with full kitchens, friendly staff, and convenient access to shopping and restaurants, plus amenities like a pool, fitness room, laundry facilities, and a fire pit.

However, housekeeping is inconsistent, with several guests finding rooms poorly prepared on arrival or not refreshed during multi night stays, and a few reports noted pests. Breakfast is generally well liked, though some encountered limited selection, items running out, or staff unwilling to restock near closing. A few travelers experienced check in delays or room assignment issues, and one mentioned heavy lobby fragrance. Overall, expect modern, well equipped suites in a convenient location, but verify housekeeping if staying multiple nights.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciated the pool, fitness room, and on site laundry; a fire pit is also available. One review mentioned an overpowering fragrance in public areas.

Related guest reviews

10

Ann

30 Mar 2025

·

Stayed 3 nights

Newer hotel, clean and comfortable. Breakfast was excellent and the pool area was even allowed to be used even though it wasn’t time to open it.

8

Robert

7 Nov 2025

·

Stayed 2 nights

Clean room and nice gym.

8

Abby

20 Oct 2025

·

Stayed 1 night

Everything was so nice, except the overwhelming fragrance pumped through the lobby and hallways. Asthmatics beware, or those who get headaches triggered by fragrance.

10

Gail

21 Apr 2025

·

Stayed 1 night

Hotel staff was great and the hotel was clean. I enjoyed using the laundry facilities, fitness room, pool area, and breakfast with yummy cinnamon rolls! The suite was a nice size, and the kitchen was a big help! I will definitely stay here again.

10

Patricia

19 Sept 2025

·

Stayed 3 nights

Candlewood was great! The staff was friendly & accommodating. The pool was nice, and thete is a fire pit for relaxing & entertaining.

10

Kevin

26 Mar 2025

·

Stayed 4 nights

Very clean and friendly environment. Room and amenities were awesome

10

Heather

24 Aug 2025

·

Stayed 1 night

Clean, close to shopping and restaurants and great amenities!

10

Nader

28 May 2025

·

Stayed 1 night

Excellent value for the money. Great breakfast, very clean and nice pool.

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Cleanliness

Cleanliness feedback is mixed: many guests found rooms very clean, but recurring complaints cite poorly cleaned rooms at check in, lack of housekeeping during stays, and occasional pest sightings.

Related guest reviews

2

Jexso

24 Nov 2025

·

Stayed 2 nights

They charged us $150 for something the staff broke. Room had bugs in it. I expect better from this hotel. Staff was extremely rude to my guys. Think twice before staying here!

4

Cassidy

25 Oct 2024

·

Stayed 4 nights

When we arrived, the shower had lots of hair in it that varied from short to long. The nightstand drawer had wrappers and Kleenex’s in it. Our room wasn’t clean for two days. The third night, I requested our room to be cleaned. The next day we got back to our hotel and our room wasn’t cleaned again. We had to go ask for it to be cleaned. The trash wasn’t taken out, no fresh towels or toilet paper.

10

Susan

6 Dec 2025

·

Stayed 1 night

Hotel was new, clean, bed was very comfortable, room set had everything you need, breakfast was good with nice variety and staff was very friendly.

2

Kyle

29 Dec 2025

·

Stayed 1 night

Room was disgusting and not clean at all. Literally was like housekeeping made the bed and sprayed something to mask smells. The bathroom had a vomit like odor. Blood or chocolate on window curtains. Makeup spread all over bathroom counter. Floor looked like there is no broom, vacuum, or mop in the entire place.

2

Karla

8 May 2025

·

Stayed 1 night

When we checked in, only the bedding and towels had been changed. There was feces in the toilet, the floor and seating had food crumbs, there was hair in the sink, and the trash in the trash cans. By the time we had gotten into the room, we were too tired to fix it at the desk.

8

Jennifer

27 May 2025

·

Stayed 4 nights

We stayed 4 nights and housekeeping did not refresh the room at all. We had to request fresh towels twice and had to leave an overflowing garbage can in the hallway. Requests to have the room clean went unanswered.

10

Linda

11 Sept 2025

·

Stayed 1 night

The room was as clean as a whistle! It met my OCD cleaning standards. It was comfortable and well appointed.

10

William

28 Aug 2025

·

Stayed 2 nights

Clean, quiet, comfortable all with an excellent breakfast!!!

2

Richelle

21 Apr 2025

·

Stayed 3 nights

This was the most awful night in a hotel I have ever had. I woke up and turned the light on and there were cockroachs crawling everywhere!!!!!

8

Meghann

8 Jul 2025

·

Stayed 1 night

Overall we really liked this hotel! We stayed here twice in the last two weeks and our only concern was that both times our initial rooms were not properly cleaned (dirt on the floors and dishwashers full of dirty dishes). However, both times the front desk associate was extremely accommodating and our replacement rooms were in much better condition! The rooms are very spacious and we loved having a kitchen to use. The beds were extremely comfortable as well. We didn’t have breakfast either time, but the spread looked fresh and had a good selection of various items. Despite the slight hiccups we would definitely stay again!

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Rooms

Rooms are spacious and comfortable with full kitchens and well appointed suites; many praised the beds.

Related guest reviews

10

Jamie

1 Jul 2025

·

Stayed 2 nights

Loved the full kitchen

10

Ann

30 Mar 2025

·

Stayed 3 nights

Newer hotel, clean and comfortable. Breakfast was excellent and the pool area was even allowed to be used even though it wasn’t time to open it.

8

BRENDA

16 May 2025

·

Stayed 2 nights

PROS: Stayed two nights for a local soccer tournament with two children. The room was great! Super spacious and very clean. Very convenient to shopping and restaurants. Breakfast was good. CONS: The Walls are very thin and the doors slam so people were coming in and out all through the night letting the doors slam Which woke us up about the night. But other than that it was great we would definitely stay there again!

10

Gail

21 Apr 2025

·

Stayed 1 night

Hotel staff was great and the hotel was clean. I enjoyed using the laundry facilities, fitness room, pool area, and breakfast with yummy cinnamon rolls! The suite was a nice size, and the kitchen was a big help! I will definitely stay here again.

10

Susan

6 Dec 2025

·

Stayed 1 night

Hotel was new, clean, bed was very comfortable, room set had everything you need, breakfast was good with nice variety and staff was very friendly.

10

Deandra

11 Apr 2025

·

Stayed 4 nights

Very clean and high quality! Beds were very comfortable. Food was good! Service was nonexistent! They did not clean nor replace towels and trash bags and crib sheets. We stayed there several days.

10

Linda

11 Sept 2025

·

Stayed 1 night

The room was as clean as a whistle! It met my OCD cleaning standards. It was comfortable and well appointed.

10

William

28 Aug 2025

·

Stayed 2 nights

Clean, quiet, comfortable all with an excellent breakfast!!!

8

Meghann

8 Jul 2025

·

Stayed 1 night

Overall we really liked this hotel! We stayed here twice in the last two weeks and our only concern was that both times our initial rooms were not properly cleaned (dirt on the floors and dishwashers full of dirty dishes). However, both times the front desk associate was extremely accommodating and our replacement rooms were in much better condition! The rooms are very spacious and we loved having a kitchen to use. The beds were extremely comfortable as well. We didn’t have breakfast either time, but the spread looked fresh and had a good selection of various items. Despite the slight hiccups we would definitely stay again!

10

Anita

6 Jun 2025

·

Stayed 3 nights

Very friendly staff, comfortable beds and clean.

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Service

Staff are often friendly and accommodating with quick check ins reported. However, responses to housekeeping requests were unreliable, and a few guests had check in or billing issues and an unhelpful breakfast attendant.

Related guest reviews

10

Michel

10 Apr 2025

·

Stayed 1 night

Excelent stay. Staff superb. Definitely will stay again when coming to CHA

2

Jexso

24 Nov 2025

·

Stayed 2 nights

They charged us $150 for something the staff broke. Room had bugs in it. I expect better from this hotel. Staff was extremely rude to my guys. Think twice before staying here!

6

Robert

16 May 2025

·

Stayed 3 nights

Got to the hotel and was given the wrong room, had to go back to the check in. I was there 3 nights and not once did anyone come and give use clean towels or empty the trash, back to the front desk again twice. With the cost of rooms these days it seems like you could get a little care. The room was very nice and breakfast was just so so.

10

Karel

29 Nov 2025

·

Stayed 1 night

The check in was quick and courteous, the room was clean and quiet and it was perfect for a room near the airport.

10

Lisa

1 Apr 2025

·

Stayed 1 night

It was very clean and staff were friendly and helpful. I would choose to stay here again.

10

Patricia

19 Sept 2025

·

Stayed 3 nights

Candlewood was great! The staff was friendly & accommodating. The pool was nice, and thete is a fire pit for relaxing & entertaining.

10

Allison

4 Aug 2025

·

Stayed 1 night

The only downside of our stay was our room was not available at 3:15 PM when check in begins at 3:00. We waited until about 3:45 to gain access to a room. Other than that, our stay was wonderful and the complimentary breakfast was delicious! Highly recommend the cinnamon rolls!

8

Jennifer

27 May 2025

·

Stayed 4 nights

We stayed 4 nights and housekeeping did not refresh the room at all. We had to request fresh towels twice and had to leave an overflowing garbage can in the hallway. Requests to have the room clean went unanswered.

10

Diane

8 Oct 2025

·

Stayed 2 nights

Everything was great! Price was right, room was nice and ataff was very accommodating.

4

Michelle

11 Oct 2024

·

Stayed 1 night

Dog pee on the coffee table and all over the floor. The night staff was quick to clean it up and very apologetic. The hotel is brand new. The furnishings are nice. My biggest gripe was the disgruntle lady that manages the kitchen for breakfast. The food was gone and she refused to restock or make more food with 30 minutes left for breakfast. What a horrible attitude towards guests and children. The only options were cereal, yogurt and eggs.

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Location

Convenient to shopping and restaurants and near the airport.

Related guest reviews

8

BRENDA

16 May 2025

·

Stayed 2 nights

PROS: Stayed two nights for a local soccer tournament with two children. The room was great! Super spacious and very clean. Very convenient to shopping and restaurants. Breakfast was good. CONS: The Walls are very thin and the doors slam so people were coming in and out all through the night letting the doors slam Which woke us up about the night. But other than that it was great we would definitely stay there again!

10

Vesta

11 Apr 2025

·

Stayed 1 night

Quick check in, clean, safe as a female travelling alone, and very convenient.

10

Karel

29 Nov 2025

·

Stayed 1 night

The check in was quick and courteous, the room was clean and quiet and it was perfect for a room near the airport.

10

Heather

24 Aug 2025

·

Stayed 1 night

Clean, close to shopping and restaurants and great amenities!

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Dining

Breakfast is generally well liked, with several mentions of good variety and popular cinnamon rolls. Some guests found options limited or items running out, and one reported staff unwilling to restock near closing.

Related guest reviews

10

Ann

30 Mar 2025

·

Stayed 3 nights

Newer hotel, clean and comfortable. Breakfast was excellent and the pool area was even allowed to be used even though it wasn’t time to open it.

8

BRENDA

16 May 2025

·

Stayed 2 nights

PROS: Stayed two nights for a local soccer tournament with two children. The room was great! Super spacious and very clean. Very convenient to shopping and restaurants. Breakfast was good. CONS: The Walls are very thin and the doors slam so people were coming in and out all through the night letting the doors slam Which woke us up about the night. But other than that it was great we would definitely stay there again!

8

Eduardo Antonio

15 Sept 2025

·

Stayed 1 night

Everything was great ! Hotel breakfast was great and hotel brand new

10

Susan

6 Dec 2025

·

Stayed 1 night

Hotel was new, clean, bed was very comfortable, room set had everything you need, breakfast was good with nice variety and staff was very friendly.

4

Jason

21 Dec 2025

·

Stayed 1 night

There wasn't a good selection of food and the basics (like salt and pepper) were not there.

10

Allison

4 Aug 2025

·

Stayed 1 night

The only downside of our stay was our room was not available at 3:15 PM when check in begins at 3:00. We waited until about 3:45 to gain access to a room. Other than that, our stay was wonderful and the complimentary breakfast was delicious! Highly recommend the cinnamon rolls!

8

KATHERINE

29 Dec 2025

·

Stayed 2 nights

Wish there were more options.

10

Nader

28 May 2025

·

Stayed 1 night

Excellent value for the money. Great breakfast, very clean and nice pool.

4

Michelle

11 Oct 2024

·

Stayed 1 night

Dog pee on the coffee table and all over the floor. The night staff was quick to clean it up and very apologetic. The hotel is brand new. The furnishings are nice. My biggest gripe was the disgruntle lady that manages the kitchen for breakfast. The food was gone and she refused to restock or make more food with 30 minutes left for breakfast. What a horrible attitude towards guests and children. The only options were cereal, yogurt and eggs.

6

David

27 Oct 2025

·

Stayed 2 nights

Many options that should have been available were out of stock including sausage, biscuits and perhaps others but I didn't take an inventory.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$92
February	US$95
March	US$106
April	US$109
May	US$119
June	US$119
July	US$108
August	US$88
September	US$107
October	US$136
November	US$109
December	US$90

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $108	18 $117	19 $117
20 $99	21 $94	22 $94	23 $94	24 $94	25 $153	26 $153
27 $94	28 $94	29 $94	30 $94

Su	Mo	Tu	We	Th	Fr	Sa
				1 $89	2 $162	3 $171
4 $89	5 $102	6 $102	7 $102	8 $102	9 $171	10 $176
11 $102	12 $102	13 $102	14 $102	15 $102	16 $199	17 $194
18 $102	19 $111	20 $111	21 $111	22 $167	23 $199	24 $199
25 $102	26 $102	27 $102	28 $102	29 $102	30 $167	31 $162

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Monthly average prices

About this property

Location

Room options

Studio Suite, 2 Queen Beds, Mobility Accessible

Suite, 1 King Bed

Standard Suite

Suite, 1 King Bed (Communications Accessible)

Studio Suite, 2 Queen Beds

Studio Suite, 2 Queen Beds (Communications Accessible)

Suite, 1 King Bed, Roll-In Shower (Mobility Accessible)

Studio Suite, 1 King Bed

Premium Suite

Studio Suite, 1 King Bed (Communications Accessible)

Guest reviews

Superb

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites Chattanooga Hamilton Place by IHG

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