TownePlace Suites by Marriott Colorado Springs South

It was mostly good, but we had a few hiccups. I selected the 2 bedroom suite because I have a family of 6. When arriving I tested out the "sofa bed" and came to find that it wasn't like most other pull out couches. It folded down flat so 2 people could technically sleep on it but it was pretty much just a box spring(no padding). I asked the front desk about a mattress or pad to put on it and she had no clue what I was talking about. She offered a new room, which i tried, but it wasn't an issue with the room it was just the design of the couches in all the rooms. Luckily i happened to have an inflatable mattress in my car and it had enough floor space to put it down. If you are trying to sleep 6, I would definitely choose a different hotel or 2 rooms. We also tried to use the pool but the sign was flipped to closed. We asked the front desk again if it was actually closed or if someone just bumped the sign over, but she didn't know and said not to go in just in case maintenance did it. She did suggest we go to the hotel next door which was owned by the same company and so we did that. Also the TV's were very fickle and not very responsive to the remote. There were 3 in the suite and all of them were a struggle. It was nice having separate rooms from the kids though, and having a few breakfast option was nice as well.

It was great! The two bedroom suite was perfect for our family of 5. Pool was heated and just perfect for a swim with the kids. It was very quiet. Wonderful stay!

A/C unit in room was underpowered and couldn’t keep the room clean. Facility is tired and in need of a refresh. One morning breakfast was not served and signs were placed saying they didn’t have enough staff to serve breakfast and we could go to the hotel across the street

It was satisfactory, however, the elevators did not work initially

We booked a three day stay and the pool was closed for two of the three days. Also the breakfast hours are from 6:30 to 9;00 which seems really short for breakfast hours, by 8:30 all the food was gone. It would be great if the breakfast goes until 9:00 that all food items are there for that period of time. FInall, we requested a room cleaning, and they said it was done but the room was not touched, not even replacement towesls or the bed made. To be fair the night person did come and give us bedding and towels, and she was very nice

Clean and friendly. Kids loved the pool.

Very clean and well managed facilities

Overall, a nice clean hotel. The 3 star review comes from no early departure breakfast to-go option, no sheets or pillows provided in the room for sofa bed, and had to pay for parking in an non- city location. i. e. There is no shortage of parking and no reason to charge.

I liked that the hotel had a living room space, bedroom, bathroom and kitchen. The cleaners never cleaned my room and parking was $10 per day.

The person at the front desk had the personality of a dirty ashtray. The place was nice and clean, the room was comfortable and clean. the breakfast was okay. The location is inconvenient to get in and out of. No airport shuttle was a bummer. Front Desk said no taxi services in the area, recommended Lyft or Uber. Waitress at a nearby restaurant recommend call "ZTrip", which worked like a charm. I just made a bad choice of where to stay.

Enjoyed the complimentary Breakfast. It would be nice to add tater tots as a side dish and lactose free milk. The rooms were clean and organized. Needs more lighting in the kitchen maybe lights under the cabinets. Maybe an ice machine in each floor would be nice. Room service never showed up despite me requesting it before checking in. Overall great stay.

I booked this hotel for a spring break trip to visit family with my kids. One big reason we chose this hotel over others was the fact they had breakfast and an indoor pool. We checked in on Friday evening, and went up to our room and my kids got ready to head down to the pool. Only to discover it was closed. We were told it would “hopefully be open the following day, but Monday at the latest”. Monday morning we asked again and was told the pool was open, and once again went down to find that it was still closed. The second morning there was no breakfast at all, and the third we had to go over to a neighboring hotel to get breakfast. There was food splattered all over the side of the fridge, and the bathroom had stuff all over the walls. It was overall very disappointing and we definitely won’t stay here again.

The check in staff was not easily found to check in. She was not very coherent when talking to her. She kept repeating asking same questions. She tried asking for payment that was made before the trip. She tried charging taxes that the check out staff fixed as soon as she saw what the check in staff put on my bill when I requested a receipt to check out. There was mold under the sink cabinet in the bathroom. The couch was very hard. The location was close to attractions which was nice .

First of all, the property was out in the middle of nowhere. The parking lot was not well maintained. I don't recall any trees or shrubs or anything attractive about the property. The carpet was dirty as I walked in, the front desk area and breakfast area were together, and it was dark and unwelcoming. The front desk clerk was nice. The elevator was dark and as I reached the floor my room was on it felt like a haunted hotel. The hallway was dark and narrow and the doors to the rooms were dirty and had markings on them like they needed to be painted. The room was dingy and had an unpleasant odor. The furniture was old and the couch had stains. The pictures on the wall looked like they came from a dollar store. The patio furniture outside was torn and unraveling. The patio was not swept or clean. There were people outside in the parking lot smoking (I can't say for sure what they were smoking!) and I did not feel safe. I refused to stay, and although I paid for the insurance in case I was delayed or needed to leave early I was charged the first night because I cancelled. This hotel was misrepresented and totally unacceptable! I will never stay in another Marriott hotel after this experience. I moved to a Hampton Inn that was the same price and it was clean, well maintained, safe and the staff was exceptional.

Stayed for over a week, no housekeeping, when requested, half a room was vacuumed Dog above room ran around all Night, told front desk nothing done Complained about the housekeeping, no apology, Gm rude, staff rude Stay at residence inn where the staff is superior compared to this hotel.

Check in was a breeze but not very welcoming. The room was ok, nothing fancy but fairly decent size. They decorated the toilet paper and paper towel with a bow to be fancy, but sand paper is still sand paper. Imagine military toilet paper and cheap basic paper towels. I stayed two weeks and had my room cleaned once. They had a full sized coffee maker and no coffee. Fortunately they kept coffee at the front desk at all time. Breakfast is mediocre at best. Soggy eggs and under cooked oatmeal on Mondays. Ok jiimmy deans sandwich on tuesday. Ok scrambled eggs and sausage or bacon the rest of the week. The fruits available the first week was not for eating. The bananas were .... plantains. 3 days in my room and it was still green, hard and definitely a plantain. 1st week oranges were rotting and the juice machine was having some difficulties. Week2 fruits and juice was better. The only positive things about breakfast were the muffons and mini waffles. The coffee was hit or miss with more misses than hit. Sludges is for the field, not a hotel lobby.

Bathroom john plugged, didn't get fixed till next day. Stayed in room 4-5 days with no clean towels, or maide service, hair dryer inop. Need a 2nd. waffle maker so you don't have to wait on everyone else ,first to make their's. made reser. for period and they called us and asked why we hadn't checked out yet! I told them it was made thur a date!!! Then we went back to the motel and we said everything was ok now ?? You asked people something at the frt. desk and we could not give you an answer- unreal!!

The room smelled the whole time we stayed. We left window open to keep the air circulating for fresh air.

We booked a three day stay and the pool was closed for two of the three days. Also the breakfast hours are from 6:30 to 9;00 which seems really short for breakfast hours, by 8:30 all the food was gone. It would be great if the breakfast goes until 9:00 that all food items are there for that period of time. FInall, we requested a room cleaning, and they said it was done but the room was not touched, not even replacement towesls or the bed made. To be fair the night person did come and give us bedding and towels, and she was very nice

Good stay with exception to the house keeping. Had to plead with the front desk to get the room cleaned we went 4 days before the room was cleaned,

Property updated recently. Very nice

Friendly staff. Comfortable rooms.

I’ve never received better customer service. The staff members we talked with were incredibly friendly and helpful. We had a double bedroom rental, which worked great for our family of five. The only minor negative was the foldout couch. It was better than a traditional sleeper sofa, but not as comfortable as a trundle bed like at other hotels.

It was mostly good, but we had a few hiccups. I selected the 2 bedroom suite because I have a family of 6. When arriving I tested out the "sofa bed" and came to find that it wasn't like most other pull out couches. It folded down flat so 2 people could technically sleep on it but it was pretty much just a box spring(no padding). I asked the front desk about a mattress or pad to put on it and she had no clue what I was talking about. She offered a new room, which i tried, but it wasn't an issue with the room it was just the design of the couches in all the rooms. Luckily i happened to have an inflatable mattress in my car and it had enough floor space to put it down. If you are trying to sleep 6, I would definitely choose a different hotel or 2 rooms. We also tried to use the pool but the sign was flipped to closed. We asked the front desk again if it was actually closed or if someone just bumped the sign over, but she didn't know and said not to go in just in case maintenance did it. She did suggest we go to the hotel next door which was owned by the same company and so we did that. Also the TV's were very fickle and not very responsive to the remote. There were 3 in the suite and all of them were a struggle. It was nice having separate rooms from the kids though, and having a few breakfast option was nice as well.

It was great! The two bedroom suite was perfect for our family of 5. Pool was heated and just perfect for a swim with the kids. It was very quiet. Wonderful stay!

Simple rooms, but nice size. Plenty of room for our family of four plus our golden doodle. Rooms definitely could use updating. Close to lots of restaurants and shopping (a few minutes drive). Kind of loud night. Walls are thin. We were surprised upon check in by their very high pet fee. $150. Compared to other similar places we’ve stayed, this is extremely high. It would have been helpful to know this price beforehand, as we would have likely chosen somewhere else.

Stayed in a suite and loved the size and layout.

A/C unit in room was underpowered and couldn’t keep the room clean. Facility is tired and in need of a refresh. One morning breakfast was not served and signs were placed saying they didn’t have enough staff to serve breakfast and we could go to the hotel across the street

Staff were friendly, the room was clean and comfortable! We will be back another time!

The person at the front desk had the personality of a dirty ashtray. The place was nice and clean, the room was comfortable and clean. the breakfast was okay. The location is inconvenient to get in and out of. No airport shuttle was a bummer. Front Desk said no taxi services in the area, recommended Lyft or Uber. Waitress at a nearby restaurant recommend call "ZTrip", which worked like a charm. I just made a bad choice of where to stay.

Front desk staff were rude.

The check in staff was not easily found to check in. She was not very coherent when talking to her. She kept repeating asking same questions. She tried asking for payment that was made before the trip. She tried charging taxes that the check out staff fixed as soon as she saw what the check in staff put on my bill when I requested a receipt to check out. There was mold under the sink cabinet in the bathroom. The couch was very hard. The location was close to attractions which was nice .

Stayed for over a week, no housekeeping, when requested, half a room was vacuumed Dog above room ran around all Night, told front desk nothing done Complained about the housekeeping, no apology, Gm rude, staff rude Stay at residence inn where the staff is superior compared to this hotel.

We enjoyed our 6 night stay here and will stay here again on our next trip to The Springs. Tosha at the counter was sweet and helpful, and Michelle in the dining room went out of her way to provide what we requested. All of the staff that we encountered were delightful.

Our stay here was awesome, Melissa made the best breakfast experience, she was very hospitable and kept the breakfast full and clean! The night shift desk staff, Mike, was amazing, he gave us great ideas for visiting and dining. A few of the daytime staff seemed a bit standoffish, but overall, it was an excellent stay.

Staff were friendly, the room was clean and comfortable! We will be back another time!

Clean, friendly staff, good breakfast. My sons favorite part was the proximity to the airplane restaurant.

Great location to airport and friendly staff

The person at the front desk had the personality of a dirty ashtray. The place was nice and clean, the room was comfortable and clean. the breakfast was okay. The location is inconvenient to get in and out of. No airport shuttle was a bummer. Front Desk said no taxi services in the area, recommended Lyft or Uber. Waitress at a nearby restaurant recommend call "ZTrip", which worked like a charm. I just made a bad choice of where to stay.

My stay at Townsuits and their sister hotal Springhill was amazing. The breakfast is always fresh. And the Managers and Staff go above and beyond to assist their guess. I highly recommend this hotel.

One night visit. Easy access to downtown via highway.

The check in staff was not easily found to check in. She was not very coherent when talking to her. She kept repeating asking same questions. She tried asking for payment that was made before the trip. She tried charging taxes that the check out staff fixed as soon as she saw what the check in staff put on my bill when I requested a receipt to check out. There was mold under the sink cabinet in the bathroom. The couch was very hard. The location was close to attractions which was nice .

First of all, the property was out in the middle of nowhere. The parking lot was not well maintained. I don't recall any trees or shrubs or anything attractive about the property. The carpet was dirty as I walked in, the front desk area and breakfast area were together, and it was dark and unwelcoming. The front desk clerk was nice. The elevator was dark and as I reached the floor my room was on it felt like a haunted hotel. The hallway was dark and narrow and the doors to the rooms were dirty and had markings on them like they needed to be painted. The room was dingy and had an unpleasant odor. The furniture was old and the couch had stains. The pictures on the wall looked like they came from a dollar store. The patio furniture outside was torn and unraveling. The patio was not swept or clean. There were people outside in the parking lot smoking (I can't say for sure what they were smoking!) and I did not feel safe. I refused to stay, and although I paid for the insurance in case I was delayed or needed to leave early I was charged the first night because I cancelled. This hotel was misrepresented and totally unacceptable! I will never stay in another Marriott hotel after this experience. I moved to a Hampton Inn that was the same price and it was clean, well maintained, safe and the staff was exceptional.

It was convenient.

Good place to stay. Try the airplane restaurant nearby.

Convenient location, friendly and accommodating staff. Clean and quiet. Enjoyable.

I will be staying again when we come back to visit my son at Ft.Carson. Very convenient and clean, great service and accommodations for our 3 day visit.

Great location to airport and friendly staff

This property is located in an industrial area of the city and therefore is further away from restaurants, etc. than desired. The complimentary breakfast was supposed to begin at 6:30 but was late opening every morning of the 5 days I was there. Room cleanup occurred only one day of the 5 I was there.

The person at the front desk had the personality of a dirty ashtray. The place was nice and clean, the room was comfortable and clean. the breakfast was okay. The location is inconvenient to get in and out of. No airport shuttle was a bummer. Front Desk said no taxi services in the area, recommended Lyft or Uber. Waitress at a nearby restaurant recommend call "ZTrip", which worked like a charm. I just made a bad choice of where to stay.

I booked this hotel for a spring break trip to visit family with my kids. One big reason we chose this hotel over others was the fact they had breakfast and an indoor pool. We checked in on Friday evening, and went up to our room and my kids got ready to head down to the pool. Only to discover it was closed. We were told it would “hopefully be open the following day, but Monday at the latest”. Monday morning we asked again and was told the pool was open, and once again went down to find that it was still closed. The second morning there was no breakfast at all, and the third we had to go over to a neighboring hotel to get breakfast. There was food splattered all over the side of the fridge, and the bathroom had stuff all over the walls. It was overall very disappointing and we definitely won’t stay here again.

Check in was a breeze but not very welcoming. The room was ok, nothing fancy but fairly decent size. They decorated the toilet paper and paper towel with a bow to be fancy, but sand paper is still sand paper. Imagine military toilet paper and cheap basic paper towels. I stayed two weeks and had my room cleaned once. They had a full sized coffee maker and no coffee. Fortunately they kept coffee at the front desk at all time. Breakfast is mediocre at best. Soggy eggs and under cooked oatmeal on Mondays. Ok jiimmy deans sandwich on tuesday. Ok scrambled eggs and sausage or bacon the rest of the week. The fruits available the first week was not for eating. The bananas were .... plantains. 3 days in my room and it was still green, hard and definitely a plantain. 1st week oranges were rotting and the juice machine was having some difficulties. Week2 fruits and juice was better. The only positive things about breakfast were the muffons and mini waffles. The coffee was hit or miss with more misses than hit. Sludges is for the field, not a hotel lobby.

Our stay here was awesome, Melissa made the best breakfast experience, she was very hospitable and kept the breakfast full and clean! The night shift desk staff, Mike, was amazing, he gave us great ideas for visiting and dining. A few of the daytime staff seemed a bit standoffish, but overall, it was an excellent stay.

Breakfast Lady was awesome!

the free breakfast was sparse and not many choices beyond prepackaged goods

Clean, friendly staff, good breakfast. My sons favorite part was the proximity to the airplane restaurant.

We booked a three day stay and the pool was closed for two of the three days. Also the breakfast hours are from 6:30 to 9;00 which seems really short for breakfast hours, by 8:30 all the food was gone. It would be great if the breakfast goes until 9:00 that all food items are there for that period of time. FInall, we requested a room cleaning, and they said it was done but the room was not touched, not even replacement towesls or the bed made. To be fair the night person did come and give us bedding and towels, and she was very nice

The hotel itself was clean, and staff was friendly. The only complaint I have is breakfast was not prepared on a Monday morning, which was very inconvenient as we were traveling for work, and could not eat before getting our day started. When I asked to the front desk, they said someone called in and told me to go across the street to a neighboring hotel to have breakfast.

I stayed there for 5 days overnight and the reason why I selected this hotel is because I saw continental breakfast and for 4 days I was only limited to selected food choices. I do not eat pork and all they served for the 4 days was pork sausage. The first few days I was told that budget didn't allow bananas, and it was rather disturbing. On the last day, there was turkey sausage. I was told that I could go to the hotel next door, but WHY would I go outside in the cold to pick up food to bring it back, or eat next door when I stayed at this particular hotel?

Very clean property, friendly staff. Clean room. Great breakfast.