Name: The Ritz-Carlton Bal Harbour, Miami
Address: 10295 Collins Avenue, Bal Harbour, Florida, United States of America, Bal Harbour, Florida, US
Rating: 8.53

What guests think

At The Ritz-Carlton Bal Harbour, Miami, travelers repeatedly commend friendly staff and breathtaking ocean vistas, while others cite inconsistent service, dated or small facilities, added fees, and uneven dining as drawbacks to the otherwise relaxing, quiet beachfront setting.

Many appreciate spacious suites and a peaceful atmosphere, though some experienced confusion over "ocean view" categories and outdated decor. The beach and pool impress, but the pool and bar spaces are small, the gym needs better upkeep, and parking and resort fees feel costly. Food quality and options vary from excellent to disappointing, with limited venues and pricey room service noted. Overall, expect scenic beachfront comfort with luxury touches, but variable consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The beach and pool draw strong praise. Some find the pool and bars small, the gym needs more cleaning, parts feel dated, and parking/resort fees add up.

Related guest reviews

10

Sara

30 May 2025

·

Stayed 4 nights

Nice stay although the hotel could use some touch ups , especially in pool area

2

Dimitri

4 Jul 2025

·

Stayed 3 nights

Hotel triggered fraud protection on my Chase Sapphire Preferred card. Instead of contacting me they just locked me out of my prepaid room. I felt like a criminal. Their beach is useless and covered with seaweed. They are happy to charge $300 for a day bed but cant be bothered to rake the seaweed and trash out of the beach sand like real luxury hotels do. Also they had the audacity to add a "gratuity" charge of 74$ to my minibar. Its like paying a tip to a vending machine. I think im going to avoid all marriot properties from now on. They are all acting in a consistently anti customer way.

10

Stephen William

25 Jul 2025

·

Stayed 5 nights

Restaurant and beach facility is phenomenal, albeit a little difficult to find. Service was OK overall and gym equipment needs to be cleaned much more often (also not sure why kept so warm). Overall amazing facility though so would be back!

10

Nicholas

27 Apr 2025

·

Stayed 2 nights

Great hotel, very nice beach, and very nice staff.

10

Yolonda

22 Aug 2024

·

Stayed 3 nights

Wonderful staff, beautiful views Awesome private beach and pool area very relaxing Look forward to visiting again

10

Daniel

9 Sept 2024

·

Stayed 2 nights

Clean rooms, amazing views, quiet, great pool and beach and boat watching...a stellar property

4

ali s

31 Aug 2025

·

Stayed 2 nights

I booked a room with ocean view balcony ( which I paid extra for) but was given a different a different room with a view of the building next to the hotel and that they don’t have “ocean view rooms” when their website literally says that and that is what I booked and when I told the front desk they gave “another room”. Car parking is $55 per day for those who want to rent a car. I wouldn’t go back because the price you pay for isn’t worth what you get. I normally don’t like to give bad reviews but we didn’t enjoy it even though we paid $2600+ for a day and two night stay.

6

Kenneth

2 Dec 2024

·

Stayed 4 nights

Upgrade was supposed to be in reservation notes (per Ritz area executive) but were not and refused upgrade even though property was EMPTY. Then at check in told we would be given instead an "oceanview" room but received exactly the same room that we already had booked. A shell game. Hotel and beach bars are ridiculously small for such a large property. Pay a huge "Resort Fee" but they still nickel and dime guests on other fees.

6

Federico

23 Oct 2024

·

Stayed 5 nights

This hotel was established as an after-thought converting one of many Residence towers into a hotel. Poor Bar. Awful breakfast buffet. In general, I was surprised to find a Ritz-Carlton that doesn't deliver real value.

6

Joel

27 Nov 2022

·

Stayed 2 nights

This is not your normal Ritz Carlton Hotel and I wish it wasn’t advertised as such. It is a residential place with basically no lobby, one restaurant and a very small pool area. We were there on a holiday and service to get drinks or food was nonexistent. There is not a Club Level and no real bar. Our one bedroom suite was nice and roomy so we spent most of our time there.

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Cleanliness

Many guests describe rooms and common areas as clean. Others report pests or odors, overflowing bins, a dirty beach, and visible wear, pointing to inconsistent standards.

Related guest reviews

8

Kurt

20 Oct 2024

·

Stayed 2 nights

Ritz are simply not what they used to be. I keep trying and constant dissatisfaction. House keeping justbwalks in...then came right into my "locked" bathroom. Did not speak English, no apolgy. Garbage cans around property overflowing. Front desk ,bell men and in room dining excellent(except the food that did come did not match what was on the menu)

10

Michael

9 Apr 2023

·

Stayed 6 nights

I really enjoyed this trip. My room was impeccably clean and presented. The staff were as wonderful as I’d expected and the food was divine. I will always recommend this boutique hotel.

10

Sara

30 May 2025

·

Stayed 4 nights

Nice stay although the hotel could use some touch ups , especially in pool area

10

Stephen William

25 Jul 2025

·

Stayed 5 nights

Restaurant and beach facility is phenomenal, albeit a little difficult to find. Service was OK overall and gym equipment needs to be cleaned much more often (also not sure why kept so warm). Overall amazing facility though so would be back!

2

Judy

18 Jan 2023

·

Stayed 19,374 nights

The room was dirty but the worst part were the roaches!!

10

Daniel

9 Sept 2024

·

Stayed 2 nights

Clean rooms, amazing views, quiet, great pool and beach and boat watching...a stellar property

4

ximena

16 Jul 2024

·

Stayed 2 nights

The hotel is very old for the price, there was smell in the room and it was too late to go down, next day we told them, and they didnt adjust price or something, we stayed just one night and payed 2.5 days cause we arrived early and left 4 pm, we thought they would at least have the gesture to discount the .5 day

4

C Harley

31 Jan 2025

·

Stayed 7 nights

Poor service. Room had to be changed, still had problems. Need to get the basics right. Property needs an update. Staff need to be more reactive to issues. There are so many hotel options in the area, go elsewhere.

10

Samiyyah

4 Sept 2023

·

Stayed 2 nights

The staff was amazing and very accommodating. The property was clean and in excellent condition. We enjoyed all of the amenities!

10

DESIREE

11 Nov 2024

·

Stayed 4 nights

Always a pleasure at the Ritz. Excellent customer service, clean and beautiful.

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AI-generated summary based on recent guest reviews

Rooms

Rooms and suites are spacious with comfortable layouts and quiet ambiance. Some guests found decor a bit dated and experienced confusion over "ocean view" categories and upgrades.

Related guest reviews

10

Sara

11 Jan 2025

·

Stayed 3 nights

Amazing view, very nice staff.

10

chris

17 Jun 2024

·

Stayed 2 nights

the best view in Miami by Far ! The 1 bedroom suite is perfect Love this place!

8

Christina

20 Oct 2023

·

Stayed 3 nights

Nice hotel with a great service. Rooms are large and comfortable. The hotel is placed in a quiet area with no restaurant and stores nearby, so you need to go with your car every time. The prices of the food and beverages are extremely high at the hotel.

10

Christopher

11 Nov 2023

·

Stayed 1 night

Very nice Ritz Carlton property! Beautiful views from room.

8

Douglas

4 Oct 2024

·

Stayed 4 nights

I recently stayed at the Ritz-Carlton Bal Harbour, and it was a wonderful experience! The staff were exceptional, providing top-notch service and making sure I felt welcome and well taken care of throughout my stay. Their hospitality truly elevated the experience. The food was good with a decent variety to suit different tastes. Everything was fresh and well-prepared. The highlight, though, was the incredible ocean view from my room. It was breathtaking and unbelievably relaxing perfect for a peaceful getaway. Waking up to that view every morning was unforgettable. One thing to note: the hotel does show a bit of its age, so if you’re looking for something ultra-modern and cutting edge in terms of design, you might notice some wear. However, this was by no means a deal breaker. The exceptional service and stunning views more than make up for it, and I would definitely stay here again!

10

Cinthya

16 Apr 2024

·

Stayed 2 nights

Our room was beautiful designed and appointed. We had a beautiful ocean view and the service was superb.

10

Daniel

9 Sept 2024

·

Stayed 2 nights

Clean rooms, amazing views, quiet, great pool and beach and boat watching...a stellar property

4

ximena

16 Jul 2024

·

Stayed 2 nights

The hotel is very old for the price, there was smell in the room and it was too late to go down, next day we told them, and they didnt adjust price or something, we stayed just one night and payed 2.5 days cause we arrived early and left 4 pm, we thought they would at least have the gesture to discount the .5 day

4

ali s

31 Aug 2025

·

Stayed 2 nights

I booked a room with ocean view balcony ( which I paid extra for) but was given a different a different room with a view of the building next to the hotel and that they don’t have “ocean view rooms” when their website literally says that and that is what I booked and when I told the front desk they gave “another room”. Car parking is $55 per day for those who want to rent a car. I wouldn’t go back because the price you pay for isn’t worth what you get. I normally don’t like to give bad reviews but we didn’t enjoy it even though we paid $2600+ for a day and two night stay.

6

Joel

27 Nov 2022

·

Stayed 2 nights

This is not your normal Ritz Carlton Hotel and I wish it wasn’t advertised as such. It is a residential place with basically no lobby, one restaurant and a very small pool area. We were there on a holiday and service to get drinks or food was nonexistent. There is not a Club Level and no real bar. Our one bedroom suite was nice and roomy so we spent most of our time there.

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Service

Many guests praise friendly, accommodating staff and excellent service. Others experienced slow or unresponsive service, rude management, housekeeping intrusions, and missed upgrades, making consistency a concern.

Related guest reviews

2

CANDICE

16 Sept 2023

·

Stayed 4 nights

The front desk was very sarcastic and condescending. The manager was rude and spoke with so much aggression that I couldn’t even speak. I was charged for things I didn’t even use and the hotel not once made me feel good about it being my birthday. Because of how I was treated, I will never come back to that hotel and none of my friends or family will never as well.

2

Yaron

9 Dec 2022

·

Stay away. This hotel is understaffed, and twice staff did not clean the room by 2 pm, but a person did come to account for the minibar every day. The single restaurant has a limited menu, and terrible breakfast. Go to the nearby St Regis hotel a few building down for an amazing buffet for the same price. Some of the concierge were new to Miami and knew little about the area. The area is far from any restaurants and room service closes at 10pm. The only redeeming value is the view and location to the beach. Skip this hotel.

10

Irina

1 Jan 2025

·

Stayed 7 nights

We really liked the property and everyone was very friendly and helpful throughout our stay. We would greatly recommend it and will be happy to come back next year.

8

Douglas

4 Oct 2024

·

Stayed 4 nights

I recently stayed at the Ritz-Carlton Bal Harbour, and it was a wonderful experience! The staff were exceptional, providing top-notch service and making sure I felt welcome and well taken care of throughout my stay. Their hospitality truly elevated the experience. The food was good with a decent variety to suit different tastes. Everything was fresh and well-prepared. The highlight, though, was the incredible ocean view from my room. It was breathtaking and unbelievably relaxing perfect for a peaceful getaway. Waking up to that view every morning was unforgettable. One thing to note: the hotel does show a bit of its age, so if you’re looking for something ultra-modern and cutting edge in terms of design, you might notice some wear. However, this was by no means a deal breaker. The exceptional service and stunning views more than make up for it, and I would definitely stay here again!

10

Devyne

28 Apr 2025

·

Stayed 3 nights

The staff was congenial and very accommodating!

10

colleen

7 Aug 2025

·

Stayed 2 nights

Excellent in every way; especially the staff!

6

Matthew

25 Mar 2025

·

Stayed 1 night

For the price point, every staff member should be going above and beyond. Some did: Daniel at the beach, the young lady at check in, the bellman at check in. But many acted as if we were bothering them if we had a request or a question. Again, for price point, service should be above and beyond, and many times it was avg or below avg. Beach service was very slow and infrequent, “starts” at 11:30 (too late) and in reality never had a server before 12ish, then took 30-45 min to get food. Restaurants were both 7/10. Nothing to write home about. For the money spent, we won’t be returning. We’ve stayed at comparable properties within a mile or so, with 10/10 restaurants and 10/10 service.

4

C Harley

31 Jan 2025

·

Stayed 7 nights

Poor service. Room had to be changed, still had problems. Need to get the basics right. Property needs an update. Staff need to be more reactive to issues. There are so many hotel options in the area, go elsewhere.

6

Alberto

14 Aug 2025

·

Stayed 5 nights

avg service, hidden daily fees, not planning on staying again in this hotel.

10

DESIREE

11 Nov 2024

·

Stayed 4 nights

Always a pleasure at the Ritz. Excellent customer service, clean and beautiful.

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Location

A quiet, residential beachfront location with easy access to luxury shopping. Fewer restaurants are within walking distance, so many rely on a car or rides.

Related guest reviews

10

Mengying

19 Feb 2024

·

Stayed 2 nights

GOOD LOCATION, GOOD SERVICE

8

Jason

9 Jul 2023

·

A very quiet location. If you are not staying in the homeowner area then you are very much relegated here especially at the pool.

10

Catherine

5 Apr 2022

·

Stayed 1 night

Beautiful beach and location. We also lived the view and the bathrooms!

10

Michele

8 Sept 2023

·

Stayed 3 nights

Amazing hotel in a great location close to shopping and amazing restaurants.

2

Yaron

9 Dec 2022

·

Stay away. This hotel is understaffed, and twice staff did not clean the room by 2 pm, but a person did come to account for the minibar every day. The single restaurant has a limited menu, and terrible breakfast. Go to the nearby St Regis hotel a few building down for an amazing buffet for the same price. Some of the concierge were new to Miami and knew little about the area. The area is far from any restaurants and room service closes at 10pm. The only redeeming value is the view and location to the beach. Skip this hotel.

8

Christina

20 Oct 2023

·

Stayed 3 nights

Nice hotel with a great service. Rooms are large and comfortable. The hotel is placed in a quiet area with no restaurant and stores nearby, so you need to go with your car every time. The prices of the food and beverages are extremely high at the hotel.

6

Noel-Nino

5 Nov 2023

·

The staff is amazing and the hotel is beautiful. It is a completely different vibe than south beach. Taylor and Marlene were so kind and helped make our stay special! Beautiful beaches and close to great luxury shopping. The in-room dining food and restaurant can definitely use an upgrade. We were very disappointed that the food served at The Ritz was very poor. Modernizing the hotel amenities and adding more restaurants and bars to give guests other options would certainly help the hotel be competitive. If asked, “Would I stay here again?”….unfortunately, will have to say no because there are much better options.

10

Daniel

9 Sept 2024

·

Stayed 2 nights

Clean rooms, amazing views, quiet, great pool and beach and boat watching...a stellar property

10

Michael

15 Jan 2024

·

Stayed 2 nights

Amazing hotel in a quiet section of North Miami Beach. The hotel was comfortably decorated, had great room amenities and the staff was very friendly and service oriented. Would definitely return when back in Miami Beach.

6

Joel

27 Nov 2022

·

Stayed 2 nights

This is not your normal Ritz Carlton Hotel and I wish it wasn’t advertised as such. It is a residential place with basically no lobby, one restaurant and a very small pool area. We were there on a holiday and service to get drinks or food was nonexistent. There is not a Club Level and no real bar. Our one bedroom suite was nice and roomy so we spent most of our time there.

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AI-generated summary based on recent guest reviews

Dining

Feedback ranges from excellent meals to disappointing options. Common notes include limited venues, a weak breakfast, and pricey room service and bar offerings.

Related guest reviews

4

susan

4 Dec 2022

·

Stayed 19,328 nights

Completely ordinary and in need of a serious rehab. Dated, scruffy and uninteresting. Very limited and bad dining choices. The staff however was exceptional.

6

Leslie

8 Jul 2023

·

Stayed 1 night

The rooms are beautiful. The food is the downfall. Room service is ridiculous. It’s so overpriced, you feel screwed, in a bad way.

10

Michael

9 Apr 2023

·

Stayed 6 nights

I really enjoyed this trip. My room was impeccably clean and presented. The staff were as wonderful as I’d expected and the food was divine. I will always recommend this boutique hotel.

2

Yaron

9 Dec 2022

·

Stay away. This hotel is understaffed, and twice staff did not clean the room by 2 pm, but a person did come to account for the minibar every day. The single restaurant has a limited menu, and terrible breakfast. Go to the nearby St Regis hotel a few building down for an amazing buffet for the same price. Some of the concierge were new to Miami and knew little about the area. The area is far from any restaurants and room service closes at 10pm. The only redeeming value is the view and location to the beach. Skip this hotel.

10

Nataliia

31 May 2023

·

Stayed 3 nights

The most beautiful hotel around Miami Beach. The food was excellent. The staff is lovely and attentive, and friendly. Thank you, Anastasia, for your help.

8

Douglas

4 Oct 2024

·

Stayed 4 nights

I recently stayed at the Ritz-Carlton Bal Harbour, and it was a wonderful experience! The staff were exceptional, providing top-notch service and making sure I felt welcome and well taken care of throughout my stay. Their hospitality truly elevated the experience. The food was good with a decent variety to suit different tastes. Everything was fresh and well-prepared. The highlight, though, was the incredible ocean view from my room. It was breathtaking and unbelievably relaxing perfect for a peaceful getaway. Waking up to that view every morning was unforgettable. One thing to note: the hotel does show a bit of its age, so if you’re looking for something ultra-modern and cutting edge in terms of design, you might notice some wear. However, this was by no means a deal breaker. The exceptional service and stunning views more than make up for it, and I would definitely stay here again!

6

Noel-Nino

5 Nov 2023

·

The staff is amazing and the hotel is beautiful. It is a completely different vibe than south beach. Taylor and Marlene were so kind and helped make our stay special! Beautiful beaches and close to great luxury shopping. The in-room dining food and restaurant can definitely use an upgrade. We were very disappointed that the food served at The Ritz was very poor. Modernizing the hotel amenities and adding more restaurants and bars to give guests other options would certainly help the hotel be competitive. If asked, “Would I stay here again?”….unfortunately, will have to say no because there are much better options.

6

Matthew

25 Mar 2025

·

Stayed 1 night

For the price point, every staff member should be going above and beyond. Some did: Daniel at the beach, the young lady at check in, the bellman at check in. But many acted as if we were bothering them if we had a request or a question. Again, for price point, service should be above and beyond, and many times it was avg or below avg. Beach service was very slow and infrequent, “starts” at 11:30 (too late) and in reality never had a server before 12ish, then took 30-45 min to get food. Restaurants were both 7/10. Nothing to write home about. For the money spent, we won’t be returning. We’ve stayed at comparable properties within a mile or so, with 10/10 restaurants and 10/10 service.

6

Federico

23 Oct 2024

·

Stayed 5 nights

This hotel was established as an after-thought converting one of many Residence towers into a hotel. Poor Bar. Awful breakfast buffet. In general, I was surprised to find a Ritz-Carlton that doesn't deliver real value.

6

Joel

27 Nov 2022

·

Stayed 2 nights

This is not your normal Ritz Carlton Hotel and I wish it wasn’t advertised as such. It is a residential place with basically no lobby, one restaurant and a very small pool area. We were there on a holiday and service to get drinks or food was nonexistent. There is not a Club Level and no real bar. Our one bedroom suite was nice and roomy so we spent most of our time there.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$1,418
February	US$1,594
March	US$1,709
April	US$1,771
May	US$3,425
June	US$850
July	US$11k
September	US$630
October	US$759
November	US$922
December	US$1,542

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 2 Bedrooms, Balcony (View), 1 King and 2 Queens

Room, 2 Queen Beds, Ocean View (Balcony)

Room, 1 King Bed, Balcony (View)

Suite, 1 Bedroom, Ocean View (Balcony)

Suite, 2 Bedrooms, Balcony (View), 2 Kings

the Ritz-Carlton Suite, 2 Bedrooms (1 King, 2 Queens)

Suite, 2 Bedrooms, Ocean View (Balcony), 1 King and 2 Queens

the Bal Harbour Suite

Room, 1 King Bed, Ocean View (Balcony)

Room, 2 Queen Beds, Balcony (Mobility Hearing Access, Roll-In Shower)

Suite, 2 Bedrooms, Ocean View (Balcony), 2 Kings

Room, 1 King Bed, Balcony (Mobility Hearing Access, Roll-In Shower)

the Ritz-Carlton Suite

Room, 2 Queen Beds, Balcony (View)

Suite, 1 Bedroom, Balcony (Mobility Hearing Access, Roll-In Shower)

Suite, 1 Bedroom, Balcony (View)

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about The Ritz-Carlton Bal Harbour, Miami

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