Name: Courtyard Cincinnati North at Union Centre
Address: 6250 Muhlhauser Road, Cincinnati, Ohio, United States of America, Cincinnati, Ohio, US
Price range: US$119–US$216 per night
Rating: 8.3

What guests think

At Courtyard Cincinnati North at Union Centre, guests consistently highlight clean, quiet rooms with comfortable beds and a convenient location near shops and highways, while opinions diverge on service and amenities due to renovations and some policy-related surprises.

Cleanliness earns frequent praise, though a few note construction dust or minor maintenance issues like broken grout, worn mattresses, or a faulty appliance. Service ranges from welcoming and helpful to unresponsive or inconsistent, with reports of overbooking, billing errors, and difficulty reaching the front desk. Amenities draw mixed feedback: the pool is small, the hot tub and gym can disappoint, and breakfast or lobby coffee often aren’t complimentary; bar/bistro hours and unexpected parking fees also come up. Expect a clean, convenient stay with variable extras.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities draw mixed feedback: the indoor pool is small, the hot tub often underwhelms or is out of service, and the gym is very small. Some features were unavailable during renovations (elevator, vending), bar/bistro hours can be limited, and several guests reported unexpected parking fees.

Related guest reviews

6

Gloria

10 Feb 2023

·

Stayed 2 nights

Property was under construction. Staff were very helpful.

6

Jodi

6 Feb 2023

·

Stayed 1 night

The staff was friendly. However, it is under construction, but the pool area is rather small and very very wet. You can not walk in there without your feet getting wet as it seemed the water wasn't draining and the pool was outdated. Also, wanted to order pizza and was told we could not order outside food due to they have a bistro. We ordered anyways, but took to our room instead of sitting in the lobby with a party of around 25.

6

Aaron

6 Feb 2023

·

Stayed 1 night

Everyone was very nice, the hotel was under construction but they still had the coffee/bar open. Several things were just off: The gym's water was empty, the gym was VERY small, the key cards had to be scanned 2-3 times for entry to the room, etc. Just needs updating (seems like they maybe are?) and some attention.

4

Jesse

21 Jan 2024

·

Stayed 1 night

Property was nice. It was clean, smelled good, and I enjoyed the swan towel- it was a nice touch. Not sure why they charge a daily parking fee. I was very upset that this wasn’t mentioned before/during booking and was extremely caught off guard with this due to the very large parking lot, private lot for the hotel. There was no street parking or shared area parking…. Just a huge lot around the hotel. There was NO need to charge parking fees. And when talking to the clerk at check in, his snarky response was “sorry, I don’t make the rules you just need to pay it” We also paid for our room in full prior to arrival. Nothing was mentioned about extra hotel fees on my original receipt or emails for booking. Again, this caught me off Guard and I probably wouldn’t have booked this hotel at all with all of the “extra fees” added in. When my husband handed him the card for these extra fees he looked at it and immediately pointed to me and very hastily said “is this your card” uhm no, looking at it you can clearly see it was the same name as the guy checking in as you are also holding his ID. Not a huge problem, but the attitude was not needed and put a very bad taste in my mouth for this hotel. Other than the very crappy customer service, the hotel itself was nice. I probably will never stay at this location again due to the customer service and hidden fees.

10

Jennifer

28 Jul 2025

·

Stayed 1 night

Deserted (nice and quiet!), clean, and pristine condition. Soft mattress, generous bedding and pillows, gigantic tv, and the bathroom amenities included a flip down shower bench and two shower nozzles. Double the towels I’ve seen anywhere else. Iron and ironing board, hair dryer, and plenty of hangers. Fridge was on the small side, microwave. Nice fitness facility , and accessible swimming pool. Truly black-out curtains! I’d stay here again in a heartbeat.

10

Sandra

9 Aug 2023

·

Stayed 5 nights

Unexpected parking fees that were not listed on Expedia's site

10

Shirounda

27 Jul 2025

·

Stayed 2 nights

Nice property extremely small pool

10

Cody

16 Mar 2025

·

Stayed 1 night

Super friendly staff, check in was smooth. Hotel is well used but well maintained and clean.The room had everything I expected. Would definitely stay here again. The only minor issue we had was the hot tub was out of service.

4

David

1 Oct 2023

·

Stayed 1 night

I stayed here under the guise of the room having a hot tub in the room, which wasn't the case for any rooms in the hotel. Their hot tub is a community hot tub that looks to be from early 90s and was so run down looking, very disappointed. I attempted to contact the front desk twice through the room phone but received no answer after letting run 30 times so I eventually even tried calling using my cell phone but to my surprise there still wasn't an answer ever to the front desk. I eventually had to walk down to the front desk on two separate occasions because I could never reach the front desk by calling in anyway, sadly. There were two elevators side-by-side but while I stayed there the one elevator was broken. I just wasn't happy overall for the amount that I paid for the night. It could've been expected at a cheap, dive hotel, but not a $200 per night room at the Marriott. I'll be looking for different accomodations for my next visit, for sure.

8

Donald

19 Feb 2024

·

Stayed 1 night

Bar/Bistro wasn't open on Saturday night

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Cleanliness

Cleanliness is frequently praised across the property and rooms. A few guests mentioned construction dust or minor issues like mold, cracked grout, or a broken drawer.

Related guest reviews

10

Terry

28 Sept 2023

·

Stayed 6 nights

Very clean facility inside and out rooms are great and comfortable beds and pillows. Ben staying at this facility for past three years when coming to Cincinnati.

10

Jennifer

28 Jul 2025

·

Stayed 1 night

Deserted (nice and quiet!), clean, and pristine condition. Soft mattress, generous bedding and pillows, gigantic tv, and the bathroom amenities included a flip down shower bench and two shower nozzles. Double the towels I’ve seen anywhere else. Iron and ironing board, hair dryer, and plenty of hangers. Fridge was on the small side, microwave. Nice fitness facility , and accessible swimming pool. Truly black-out curtains! I’d stay here again in a heartbeat.

6

Rita

20 Aug 2025

·

Stayed 4 nights

Thank goodness "Lebaron" (Marriott staff) eased our disappointment in Marriott with his kindness and sweet nature!!! We coordinated our family and friends to stay at the Courtyard Marriott in West Chester,Ohio for 4 nights for a family event. Much to our surprise, complimentary lobby coffee was not provided! We were most disappointed to be required to pay $5.00 for coffee after we had already paid $259.00 per night for our rooms! Apparently, complimentary coffee is only provided with free breakfast at the "Fairfield" and "Residence" Marriott! Additionally, our room had peeling paint and mold growing on the bathroom ceiling. Step it up, Marriott!

10

Tiffany

25 May 2025

·

Stayed 1 night

We had a late check-in and the parking lot was packed full but we did manage to find a spot behind the hotel. We did have to wait a minute for the attendant to check us in, but then again, it was late. The hotel was very clean, inside and outside. Seems to be newly renovated, and we heard NO noise from the outside, halls or other rooms. I don’t think free breakfast was included, and if it was we missed it because I didn’t see it advertised anywhere. Overall, 10/10- I would definitely stay here again and highly recommend.

10

JULIE

8 Oct 2023

·

Stayed 2 nights

This hotel is very clean. Rooms are spacious. I would book again.

10

Juan

7 Oct 2025

·

Stayed 2 nights

Rooms were great clean all around

10

venessa

26 Sept 2025

·

Stayed 2 nights

Clean,quiet,black out drapes, vonvenient to shopping. Friendly staff.

8

Robert

8 Oct 2023

·

Stayed 5 nights

The room was nice but there were things that were falling apart. The grout in the bathroom kept breaking up. One of the drawers was broken. The staff were super friendly and helpful. The room was very convenient to the exit.

10

Jazziah

28 May 2025

·

Stayed 1 night

The room was beautiful and very clean, the environment of the hotel was very live but peaceful. The stay itself felt very comfortable and safe, definitely will be back!!

10

Tiarra

10 Oct 2025

·

Stayed 1 night

Great place all the way around! It is clean, beds are comfortable, swimming pool was clean! Staff was great!!! We will be back when we come to Kings Island again!

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Rooms

Rooms are generally comfortable and quiet, with blackout curtains, spacious layouts, and in some cases accessibility features. Occasional issues include nonworking A/C or TVs, worn mattresses, faulty fridges, or receiving the wrong bed type.

Related guest reviews

6

Deanne

31 Mar 2023

·

Stayed 1 night

The property was fine, just a little disheveled due to construction. My only issue was that I reserved a 2 queen room but they gave me a king, so we had to lug our things back down to the lobby to switch rooms.

10

Jennifer

28 Jul 2025

·

Stayed 1 night

Deserted (nice and quiet!), clean, and pristine condition. Soft mattress, generous bedding and pillows, gigantic tv, and the bathroom amenities included a flip down shower bench and two shower nozzles. Double the towels I’ve seen anywhere else. Iron and ironing board, hair dryer, and plenty of hangers. Fridge was on the small side, microwave. Nice fitness facility , and accessible swimming pool. Truly black-out curtains! I’d stay here again in a heartbeat.

10

Meyling

10 Apr 2024

·

Stayed 3 nights

As soon as we got to the hotel, the boy who checked us in was really nice. When we got to the room the AC was not working so I went downstairs and he put us in a better room. All the staff was really nice and asking us if we needed anything. I would highly recommend this hotel!

4

Ken

14 Mar 2025

·

Stayed 2 nights

Front desk usually vacant. Mattresses completely sagged on one side. No edge support whatsoever. No complimentary breakfast. Even a muffin would have been nice.

10

JULIE

8 Oct 2023

·

Stayed 2 nights

This hotel is very clean. Rooms are spacious. I would book again.

10

Miranda

26 Apr 2023

·

I am handicap and didn’t request an accessible room as I was only staying one night. My room had so many accessibility features I was pleasantly surprised. The pool AND hot in also have a lift crane. I have never seen that in a hotel. The room was clean, staff was nice. I definitely recommend staying here, especially for my fellow handicapped.

8

Laura

23 May 2023

·

Stayed 2 nights

Refrigerator didn’t work

10

Jazziah

28 May 2025

·

Stayed 1 night

The room was beautiful and very clean, the environment of the hotel was very live but peaceful. The stay itself felt very comfortable and safe, definitely will be back!!

8

JOANN

12 May 2024

·

Stayed 1 night

Our check-in was fine until we discovered the TV in the room didn't work properly. We were told no maintenance was available (this was about 4:30 p.m.), so we had to pick up everything and move to another room. The person who checked us in was fine, but there was another clerk who was rather snide and not nearly as friendly. Someone spilled something on the lobby floor (dry, not wet) that was still on the floor when we returned to the hotel hours later. None of the soda vending machines worked, but the clerk put a sign on "Not Working" sign on them. And not that the staff can control it, but there were kids yelling, squealing, and running up and down the third-floor hallway on Saturday morning. Very disruptive and annoying.

10

Renee

28 Jul 2024

·

Stayed 2 nights

Clean, spacious room. Ample parking. Easy to get to the highway

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Service

Many guests describe friendly, helpful staff and smooth check-ins, with several standout team members. Others report unresponsive or inconsistent front-desk service, overbooking or misassigned rooms, billing errors, and difficulty reaching staff by phone.

Related guest reviews

10

Waldine

3 Jul 2025

·

Stayed 1 night

The customer service was phenomenal!!!

10

Kimberly

3 Mar 2025

·

Stayed 2 nights

The staff was amazing

6

Elvedin

7 Apr 2024

·

Stayed 2 nights

Bad service

2

Ashley

24 Jun 2023

·

Stayed 1 night

Checked in for a basketball tournament- with kids. Reserved a king room and sofa bed and was told they only had a room with a king bed. My kids slept on the floor. Which is not ideal for athletes who are set to play games. Received no compensation for not receiving what I reserved. Staff seemed very unconcerned and said "you can cancel, but everything is sold out around here".

4

Ken

14 Mar 2025

·

Stayed 2 nights

Front desk usually vacant. Mattresses completely sagged on one side. No edge support whatsoever. No complimentary breakfast. Even a muffin would have been nice.

10

MELISSA

6 Feb 2025

·

Stayed 1 night

The hotel receptionist was very nice and helpful. The lobby is open and spacious, and the bistro has great lattes. The rooms are clean, quiet and cozy. Loved the elephant they made out of bath towels! That made me smile after a very long day! The hotel has ample parking and is in a safe area close to restaurants, a movie theatre, and shopping.

10

Waldine

3 Jul 2025

·

Stayed 1 night

The customer service was phenomenal!!

4

andrea

6 Aug 2023

·

Stayed 4 nights

Upon check in the front desk charged my credit card 5 times in the amount of $600 each time for incidentals on a reservation that was pre paid in full. Multiple conversations with 3 front desk workers asking for help to resolve as well as a request for manager to contact me and an email to the general manager went unanswered. Completely unacceptable

6

Meg

26 Aug 2025

·

Stayed 2 nights

What an underwhelming experience for a room that was not cheap. Front desk check in was blasé. Like, here’s your key, period. We were looking around for the elevator—it was laughable. There is no complimentary coffee in the lobby. (Who does that?) The “restaurant” is a glorified bodega, and good luck finding a person working it. Our room was clean, and the location worked for us, so it was fine, but that’s it. Would never stay here again. Will avoid Courtyard by Marriott.

10

Ashley

20 Aug 2022

·

Stayed 1 night

Yet another amazing stay. This hotel is very quiet, laid back, relaxing and clean. Staff has always went above and beyond during my check in and check out. Will be returning

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Location

Location is convenient and considered safe, with easy access to highways, shopping, restaurants, and area attractions.

Related guest reviews

10

Misty

23 Oct 2023

·

Stayed 1 night

The place wad easy to find and nice

10

Ginna

6 May 2025

·

Stayed 1 night

Nice location

10

MELISSA

6 Feb 2025

·

Stayed 1 night

The hotel receptionist was very nice and helpful. The lobby is open and spacious, and the bistro has great lattes. The rooms are clean, quiet and cozy. Loved the elephant they made out of bath towels! That made me smile after a very long day! The hotel has ample parking and is in a safe area close to restaurants, a movie theatre, and shopping.

10

Robert

4 Jun 2024

·

Stayed 1 night

Very nice clean inside & out. Easy access great location. Wish they had free breakfast even a muffin. Would have been nice!!

10

Duane Kevin

28 Jun 2025

·

Stayed 1 night

Love this hotel! Clean, great room layout and wonderful area!!

10

venessa

26 Sept 2025

·

Stayed 2 nights

Clean,quiet,black out drapes, vonvenient to shopping. Friendly staff.

8

Alaric

2 Sept 2024

·

Stayed 2 nights

Nice hotel in a great location

10

Nykkeisha

7 Apr 2024

·

Stayed 2 nights

Nice place in a good area

10

Tiarra

10 Oct 2025

·

Stayed 1 night

Great place all the way around! It is clean, beds are comfortable, swimming pool was clean! Staff was great!!! We will be back when we come to Kings Island again!

10

Renee

28 Jul 2024

·

Stayed 2 nights

Clean, spacious room. Ample parking. Easy to get to the highway

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Dining

Dining is limited: breakfast is often not included, lobby coffee is not complimentary, and the bistro/bar may have restricted hours. Some positives include good lattes and helpful staff, but overall variety and value were underwhelming.

Related guest reviews

8

Amy

25 Feb 2023

·

Stayed 1 night

Doing the best they can while under construction.. mark I think his name was who handled bar/ food for soccer families was very friendly. And the cook for breakfast and Starbucks options was great !

6

James

21 Dec 2023

·

Stayed 1 night

Nice hotel and reasonably priced. Informed me there was breakfast provided in the morning which turned out to be minimal options and not included. Also charged me to park which was a load of crap and I was not informed the charge would be billed to my credit card unbeknownst to me.

6

Rita

20 Aug 2025

·

Stayed 4 nights

Thank goodness "Lebaron" (Marriott staff) eased our disappointment in Marriott with his kindness and sweet nature!!! We coordinated our family and friends to stay at the Courtyard Marriott in West Chester,Ohio for 4 nights for a family event. Much to our surprise, complimentary lobby coffee was not provided! We were most disappointed to be required to pay $5.00 for coffee after we had already paid $259.00 per night for our rooms! Apparently, complimentary coffee is only provided with free breakfast at the "Fairfield" and "Residence" Marriott! Additionally, our room had peeling paint and mold growing on the bathroom ceiling. Step it up, Marriott!

10

MELISSA

6 Feb 2025

·

Stayed 1 night

The hotel receptionist was very nice and helpful. The lobby is open and spacious, and the bistro has great lattes. The rooms are clean, quiet and cozy. Loved the elephant they made out of bath towels! That made me smile after a very long day! The hotel has ample parking and is in a safe area close to restaurants, a movie theatre, and shopping.

10

Robert

4 Jun 2024

·

Stayed 1 night

Very nice clean inside & out. Easy access great location. Wish they had free breakfast even a muffin. Would have been nice!!

8

Damon

20 Jun 2023

·

Stayed 2 nights

Don’t understand why they don’t serve breakfast.

10

Letisha

5 Aug 2024

·

Stayed 2 nights

Everything was great. The breakfast wasn’t very good but that was fine.

4

Sherill

29 Jan 2023

·

Stayed 2 nights

Very disappointing did not even know they were remodeling went up to the front desk and had to face a whole wall of drapes, dirty curtains, nasty dust everywhere that should have been put into the Expedia description. Also with all that mess going on why didn’t you at least offer complementary coffee had to pay nine dollars and you’re a little counter for a bagel with no butter and a cup of coffee with low-fat milk for cream unbelievable I will never stay there again.

6

Meg

26 Aug 2025

·

Stayed 2 nights

What an underwhelming experience for a room that was not cheap. Front desk check in was blasé. Like, here’s your key, period. We were looking around for the elevator—it was laughable. There is no complimentary coffee in the lobby. (Who does that?) The “restaurant” is a glorified bodega, and good luck finding a person working it. Our room was clean, and the location worked for us, so it was fine, but that’s it. Would never stay here again. Will avoid Courtyard by Marriott.

8

Donald

19 Feb 2024

·

Stayed 1 night

Bar/Bistro wasn't open on Saturday night

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Month	Average price
January	US$109
February	US$123
March	US$132
April	US$162
May	US$155
June	US$153
July	US$177
August	US$182
September	US$136
October	US$143
November	US$127
December	US$119

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $216	17 $133	18 $144	19 $144
20 $120	21 $140	22 $160	23 $140	24 $120	25 $190	26 $197
27 $119	28 $130	29 $145	30 $155

Su	Mo	Tu	We	Th	Fr	Sa
				1 $120	2 $151	3 $150
4 $120	5 $150	6 $178	7 $160	8 $140	9 $170	10 $170
11 $120	12 $150	13 $210	14 $160	15 $140	16 $191	17 $190
18 $133	19 $150	20 $160	21 $150	22 $135	23 $150	24 $150
25 $120	26 $140	27 $158	28 $150	29 $130	30 $130	31 $150

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds (Mobility Accessible, Tub)

Room, 2 Queen Beds (Hearing Accessible)

Room, 2 Queen Beds

Room, 1 King Bed with Sofa Bed (Hearing Accessible)

Room, 1 King Bed with Sofa Bed

Room, 2 Queen Beds (Mobility Hearing Accessible, Tub)

Room, 1 King Bed with Sofa Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed with Sofa Bed (Mobility Accessible, Tub)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Courtyard Cincinnati North at Union Centre

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Prices for upcoming dates