Name: Hilton Lexington/Downtown
Address: 369 West Vine Street, Downtown Lexington, Lexington, Kentucky, United States of America, Lexington, Fayette County, US
Price range: US$39–US$626 per night
Rating: 8.25

What guests think

At Hilton Lexington/Downtown, reviewers frequently applaud the walkable downtown location by Rupp Arena and generally friendly staff, while recurring drawbacks include hard-to-control room temperatures, periodic elevator outages and pool closures, tight paid parking, and occasional musty odors or dated areas.

Many guests found rooms clean, comfortable, and sometimes spacious with city or arena views, though a number mentioned weak shower pressure and compact bathrooms. Service is mixed: numerous shout-outs for helpful staff and breakfast staff sit alongside reports of curt front-desk interactions, slow follow-up on issues, and frustration with an added early check-in fee. A few travelers felt the surrounding area less comfortable after dark despite the excellent walkability. Expect a convenient downtown stay with occasional operational trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Recurring facility issues include elevator outages or slow service, pool/whirlpool closures without advance notice, and a crowded, sometimes confusing paid parking garage. Some guests liked the on-site bar, and renovations were noted.

Related guest reviews

10

Lindsey

2 Mar 2024

·

Stayed 1 night

There was only 1 elevator working

4

Zachary

31 Mar 2025

·

Stayed 1 night

Pool was closed. Zero info about this until checking in at the counter. Kids were very sad, booked specifically for an indoor pool. Room AC was so loud and never cooled the room down. Sweat factory.

10

Roberta

9 Mar 2025

·

Stayed 1 night

I love the walkway to Rupp Arena. We were staying in the hotel to attend an event there. We had our grandchildren and did not have to worry about crossing the busy street. There was one minor inconvenience - two of the hotel’s four elevators were not operating.

10

Patricia

25 Feb 2025

·

Stayed 1 night

The hotel was very clean, and staff was very friendly. Only disappointment was the pool was closed for maintenance.

6

deisi

21 Jan 2025

·

Stayed 1 night

Pool out of order/ not listed on website at time of booking Paid for complete buffet/ not in service ordered from the menu Whirlpool not working/ called someone to go and look / didn’t go back to see if had been fixed Empty shampoo bottle/ used mine didn’t bother to say anything It’s the little things you would think a hotel like this would have or would advise you that are not in service prior to booking, if I had known I would have gone elsewhere and not booked to rooms for my kids to enjoy on a long weekend .

8

Marie

18 Jul 2025

·

Stayed 2 nights

Parking garage was crowded and paying for parking when i have to drive around 5 to 15 minutes to get a parking spot, or go all the way to the top floor .

10

Betsy

18 Mar 2025

·

Stayed 1 night

Parking was awful. Other than that everything was great!

10

Susan

7 Sept 2023

·

Stayed 1 night

The property is very nice and clean. The only complaint was they only had two elevators working. There were several events in town and I think they had a couple of events at the hotel and the line to get on the elevator was long in the lobby and if you were on your floor it was long for it to get to you. The staff was very nice, over the top friendly.

4

Kathleen

16 Feb 2024

·

Stayed 1 night

The elevators were inoperable. I got stuck on the 10th floor because the elevator would not respond. all guests had to find and use the service elevator

8

Amy

16 Mar 2025

·

Stayed 1 night

Great stay outside of the pool being down for maintenance with no disclosure until we went to get in. I would’ve booked somewhere else, I did get a partial refund but I went for the pool to have a relaxing weekend

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Cleanliness

Cleanliness feedback is mixed: many describe rooms and common areas as very clean, while recurring reports cite musty or mildew odors and occasional missed details such as hair or mold in bathrooms.

Related guest reviews

6

Mia

16 Sept 2025

·

Stayed 2 nights

Room felt very wet and smelled like mildew. Staff was accommodating and changed the room, but was not very nice about it being booked through this website.

6

Jason

24 Feb 2025

·

Stayed 1 night

Our room smelled very musty. Our allergies were terrible in the morning. The ladies at the lobby bar were not friendly at all. The hotel being downtown and many things being walkable was nice. The hotel was decorated and updated nicely.

8

Lesley

2 Apr 2023

·

Stayed 1 night

Rooms were not as clean as I would like. Bathroom tiles were moldy. There was dirt in the corners of the bathroom floor. The upkeep of rooms was lacking- The bathroom mirror had peeling edges on the frame. Customer service was top notch.

10

Danielle

20 Jul 2025

·

Stayed 3 nights

Very clean. Friendly and helpful staff.

8

Timothy

22 Sept 2025

·

Stayed 1 night

The room was immaculate.

10

Summer

3 Nov 2025

·

Stayed 1 night

Everything was clean

10

gregory

2 May 2023

·

Stayed 1 night

Staff was great pool was great and the location was awesome I was only there for 1 night and staff was so great I didn’t want to complain the toilet was nasty had hairs all on the seat and around bed look like it hadn’t been swept ever

10

Jennifer

2 Aug 2024

·

Stayed 1 night

The property was across the street from Rupp Arena, which was very convenient. The sheets were very clean as was the bathroom. However, the room smelled very musty, like a damp basement. It was rather overwhelming. It was room 1125.

6

Timothy

5 Oct 2024

·

Stayed 3 nights

Our room smelled of mildew due to a dirty air filter. It was replaced. It the room still had a terrible odor. Would not stay there again.

4

Michelle

6 Feb 2024

·

Stayed 1 night

Smelled like mildew in the room

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Rooms

Rooms are often comfortable with some spacious layouts and city or arena views, but repeated complaints cite hard-to-control HVAC and low shower pressure; bathrooms can feel small and noise from halls or traffic affects some stays.

Related guest reviews

10

George

24 Jul 2024

·

Stayed 2 nights

The location was perfect for my conference at the Central Bank Center. The room had a great view and was very spacious and clean. It was very quiet on the floor at all times. The desk help were very knowledgeable and cooperative. Check-in was very congested, and the staff was more than equal to the task. I would recommend this hotel to anyone and intend to use it on my next trip to Lexington.

6

Rebecca

6 Aug 2024

·

Stayed 1 night

The room itself was very nice, but it was SO loud. I could hear every word my neighbors were saying, and they talked and laughed long into the night, so I got very little sleep. It also woke me up whenever they used their bathroom, as it was quite loud in my room. I also got what I assume is a wake-up call at about 6:40 in the morning that I did NOT order. That was distressing. When I picked up, it continued ringing so it seemed like an automated call. The shower pressure was pretty low. Other than that, the rooms were nice and comfortable.

8

Michael

28 Feb 2025

·

Stayed 1 night

Property was nice, staff was kind. Only issue was the noise from neighbors, though that doesn’t reflect on the business. Could hear every door slam and people were screaming down the halls close to midnight.

6

Charlotte

19 May 2025

·

Stayed 4 nights

The overall stay was fine and Hilton eventually allowed us to move to another room. But this hotel has ongoing AC issues that need to be addressed. Many rooms do not cool properly and feel very humid. We experienced this on a prior stay in 2024 and again during this trip. (College team block of rooms). The plumbing needs work also. Our first room did not have enough pressure to fully flush the toilet. Toilet was not clogged. But the lack of pressure in the pipes created a weak flush and the shower flow stopped mid shower a few times. We asked the front desk if we could change rooms but they wanted to send maintenance up instead. But maintenance never came. So we waited another day to ask again to be moved to another room. I am generally not a complainer and we thought we could get by in the first room. But, the AC and plumbing was too much of an inconvenience. I am positive the management at Hilton knows they have an AC problem but they seem to be fine with booking these problem rooms out.

8

Lisa

28 Aug 2025

·

Stayed 2 nights

The Hilton is very clean and the location was great. The room was average and the beds very comfortable. However, the AC didn’t work properly and was set at 60 degrees. I was unable to get the room warmer without having to just turn off the fan. The water pressure was also low. Otherwise it was a good stay.

6

Linda

8 Dec 2024

·

Stayed 2 nights

We stayed on the 16th floor. Room was clean and nice but VERY hot in the room. Could not get the temp in the room below 76°. Had to get a fan from the front desk just to be able to sleep. Also, water pressure in shower was very poor. Overall just ok experience.

10

Marie

11 Jun 2025

·

Stayed 1 night

Very old, but convenient to everything downtown

4

William

10 Nov 2025

·

Stayed 1 night

The room was extremely hot. We turned the thermostat to 60 and ran it with the fan on, but the room was still very hot. We were uncomfortable and unable to get good sleep. As we went to leave the next morning, you could instantly feel cool air as we stepped into the hallway. Not sure why the room was so hot and uncomfortable, but do not plan on staying at this location again.

6

Todd

21 May 2025

·

Stayed 1 night

Very dated. Needs an update. Extremely small bathroom

10

Karen

2 May 2025

·

Stayed 1 night

Staff is extremely friendly. Our room had a great view of Rupp and The Square. The location is perfect!

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Service

Service feels inconsistent: numerous mentions of friendly, helpful staff contrast with reports of curt front-desk interactions, slow or missed maintenance follow-up, and irritation over an added early check-in fee.

Related guest reviews

6

Diane

29 May 2025

·

Stayed 1 night

Front desk woman very rude

10

Jasmine

18 Jul 2025

·

Stayed 2 nights

Staff was amazing food and drinks was good nice area everything was walking decent

2

Brett

6 Jun 2025

·

Stayed 1 night

Our room was not ready after about 4:30 they came and got us in the bar area. They wanted us to stay in another room and were told to go wait in the bar area. The staff was very rude and we wished we stayed somewhere else. This is my 3rd bad experience with the Hilton Hotels and will definitely draw a line through their name next trip. They used to stand for something....not anymore....

2

Cameron

29 Apr 2025

·

Stayed 2 nights

Was a nice hotel from the rooms and the feel of it. However staff was very hit or miss. One literally rolled her eyes when asked about the included breakfast, couldn't answer the question and told the other front desk girl she couldn't deal with this, who then stepped in and kindly answered the question. My room was incredibly hot. I asked about the AC not working and they assured me that they would get someone to fix it or get me another room. Neither of these things happened and had miserable nights trying to sleep with it blowing hot air. Had to go down to the lobby multiple times just to cool off.

8

Cara

10 Oct 2025

·

Stayed 1 night

Front desk staff were less than friendly. They are the first impression to the hotel and just not welcoming.

10

Susan

7 Sept 2023

·

Stayed 1 night

The property is very nice and clean. The only complaint was they only had two elevators working. There were several events in town and I think they had a couple of events at the hotel and the line to get on the elevator was long in the lobby and if you were on your floor it was long for it to get to you. The staff was very nice, over the top friendly.

10

Sarah

5 Jul 2025

·

Stayed 2 nights

Service was great! Loved the ease of being right across from rupp

8

JACQUELINE

25 May 2025

·

Stayed 2 nights

Upon check in ‘Jacob’ was very nice and professional. He made our check in a breeze and he gave very good details about the amenities on the property and the shops around the area. Thank you for having him be apart of the Hilton team.

10

Angeline

2 Jun 2025

·

Stayed 2 nights

Clean and comfortable. Night shift staff (Robert and Kelsey) were extremely helpful and made us feel welcomed and taken care of.

4

Chanda

24 Oct 2025

·

Stayed 1 night

First the lady who checked in was rude, we got complimentary breakfast for two people when 3 people are staying. Room smelled musty and hallway smells like piss

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Location

Excellent for events at Rupp Arena and walkable to downtown dining and venues. A few guests felt the surrounding area less comfortable after dark.

Related guest reviews

10

steven monroe

29 Apr 2025

·

Stayed 3 nights

Great location. Nearby all of our favorite downtown attractions.

8

Laurie

4 Jun 2025

·

Stayed 3 nights

In town for the railbird festival, perfect location.

10

Sally

24 Oct 2024

·

Stayed 1 night

Conveniently located by Rupp Arena and downtown Lexington attractions.

8

Shauna

30 Oct 2023

·

Stayed 1 night

Hotel is really close to the Central Bank Center and walking there was convenient. It was expensive, but it's the location you're paying for. Room was clean and comfortable.

8

Karen

23 Jul 2025

·

Stayed 3 nights

The downtown Lexington area is beautiful but the homeless people in and around the city made my family feel very unsafe

10

Eric

21 Sept 2025

·

Stayed 1 night

Great location. Close to all the good attractions

10

Christie

15 Jun 2025

·

Stayed 1 night

GREAT location for a Rupp Arena event. Contactless checkin worked like a charm. 100% will stay again

10

Angela

27 Apr 2025

·

Stayed 2 nights

We had a great stay. The location was very convenient for access to Rupp arena.

10

kevin

10 May 2024

·

Stayed 3 nights

Great location for Rupp Arena and restaurants.

10

Beth

12 Jul 2025

·

Stayed 3 nights

Properrty is downtown. After sunset it us not a great neighborhood.

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Dining

Breakfast buffet and the lobby bar receive praise, but several guests disliked that breakfast isn’t free, noted early closures, or found service average at times.

Related guest reviews

6

Linda

20 Mar 2025

·

Stayed 2 nights

Below average service in the restaurant at breakfast. We were not impressed. Otherwise okay for a short stay.

8

Joy

1 Sept 2025

·

Stayed 2 nights

Friendly dining staff

10

Colette

2 Jan 2024

·

Stayed 3 nights

We went to Lexington for a concert at Rupp Arena. It was so convenient to walk across the street and not have any traffic issues. Great location for walking around downtown. Breakfast buffet as delicious with made to order omelets. Great stay all around!

10

Chris

10 Feb 2025

·

Stayed 1 night

This place was great. Check in was quick and easy and the room was very clean. We enjoyed the restaurant and bar which had great cocktails. There was a huge selection of restaurants in walking distance.

6

Denge

4 May 2025

·

Stayed 2 nights

the starbucks closed very early

10

Wendell B

20 Jan 2025

·

Stayed 2 nights

The buffet breakfast was great. Tell them thanks for staying open for us as we came in late Sunday morning.

10

Macaire

16 May 2025

·

Stayed 2 nights

Restaurant good and workout room good.

10

Angela

9 Jun 2025

·

Stayed 1 night

Very close to Rupp Arena. Grabbed a cocktail in hotel bar before walking across street to concert at Rupp. Enjoyed buffet breakfast with made to order omelets. This was not a free breakfast bar. Room was very quiet and comfortable. Free WiFi only if Hilton Honors member which frontdesk staff were no help getting sorted out for us but otherwise nice stay. You do pay to park in garage.

6

Daryl

17 Feb 2025

·

Stayed 1 night

Supposed to have gotten free breakfast. Shower head could have been better for a $200 room. Also BBM closed at 11:30 on a Saturday night with a bar full of people. Room was spacious and quiet 7/10 overall

8

Jim

26 May 2025

·

Stayed 3 nights

I didn't like that the don't offer a free breakfast.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$144
February	US$198
March	US$208
April	US$251
May	US$227
June	US$193
July	US$206
August	US$189
September	US$189
October	US$249
November	US$183
December	US$163

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $217	18 $227	19 $227
20 $184	21	22 $39	23 $248	24 $233	25	26 $527
27 $168	28 $172	29 $151	30 $151

Su	Mo	Tu	We	Th	Fr	Sa
				1 $213	2 $537	3 $537
4 $177	5 $286	6 $384	7 $352	8 $336	9	10
11 $168	12 $168	13 $168	14 $234	15 $324	16 $407	17 $626
18 $177	19 $177	20 $313	21 $366	22 $437	23	24 $548
25 $191	26 $195	27	28 $487	29	30	31

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Superior Room, 1 King Bed (View)

Room, 1 King Bed, Jetted Tub

Executive Room, 1 King Bed, Executive Level

Room, 1 King Bed with Sofa Bed (Parlor)

Presidential Suite, 1 King Bed

Superior Room, 1 King Bed

Deluxe Room, 1 King Bed

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Junior Suite, 1 King Bed

Room, 1 King Bed

Room, 2 Queen Beds

Superior Room, 2 Queen Beds (View)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Lexington/Downtown

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Prices for upcoming dates