Name: Hyatt Regency Lexington
Address: 401 W High Street, Downtown Lexington, Lexington, Kentucky, United States of America, Lexington, Fayette County, US
Price range: US$130–US$2,001 per night
Rating: 8.6

What guests think

At Hyatt Regency Lexington, travelers praise the unbeatable location next to Rupp Arena and downtown attractions, consistently friendly staff, and generally clean rooms, while also noting dated accommodations, street noise, and intermittent maintenance and check-in frustrations.

Guests like the pool and gym and the connection to Rupp, but report occasional elevator outages, parking or valet delays, and shuttle mix ups. Dining feedback is mixed, with praise for the bar and certain breakfasts alongside complaints about mediocre or overpriced meals and limited hours. Overall, expect a highly convenient base for Rupp events with useful amenities in an older property that can show wear.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and gym are appreciated, and the hotel connects to Rupp Arena. Parking is across the street with valet available, but guests report occasional long waits or confusion, plus periodic elevator and shuttle issues.

Related guest reviews

8

Heather

9 Mar 2025

·

Stayed 3 nights

We enjoyed our stay. The staff was helpful and tended to our needs. Our little boy loves the pool. We were there to attend the Comic Convention and knew that the area would be extremely busy with PBR also happening in the Rupp Arena. One of the elevators stopped working on Friday and was not serviced during the remainder of our visit. This made check out on Sunday extremely complicated and difficult with so many people trying to pack up and get out and one elevator down. But other than that, everything was great!

6

Joe

23 Feb 2025

·

Stayed 1 night

Rented a room here for parking convenience, but it was the worst part. Paid an additional $25 plus a tip. Long wait getting my vehicle the next day as well. I will also NEVER book through Expedia ever again.

10

Carrie

20 Oct 2025

·

Stayed 1 night

Parking seemed safe. Hotel was very nice. Daughter loved the pool.

10

Rachel

13 Oct 2025

·

Stayed 2 nights

Great location next to Rupp. Room was very clean and comfortable. Will book again when in town for a game!

6

Megan Beth

12 Oct 2023

·

Stayed 2 nights

Location to the arena was perfect, main lobby was kept updated and clean. On the levels above, you could see the age of the building from wall paper and carpet damages. Be aware of food options in walking distance and their hours of operations depending how long of a stay. Hotel did offer "missed items" you may have failed to pack for purchase. Bathroom did not have a fan to move the heat/smell from the bathroom resulting in water droplets developing on the ceiling. Hotel shuttle is unreliable for airport departure, need to factor in costs of transportation. Spoke with front desk for shuttle transportation to the airport prior to checkout, was told a time and waiting area. At the time for the shuttle, no one was available to take us. Had to order a Lyft to insure enough time for airport check in.

6

Peter

26 Jul 2025

·

Stayed 1 night

Vapor seal broken on my window…couldn’t see outside view due to condensation. Low water pressure and no free water in the room. Staff was friendly. Gym is very nice…great equipment and location is great!

6

Cynthia

7 Mar 2025

·

Stayed 1 night

We have stayed many times when attending a UK game but we were terribly disappointed this time. The shower would not drain & we waited over 40 minutes for the valet to bring our car the next morning. Plus only one elevator was working.

8

Dana

25 Jan 2025

·

Stayed 1 night

Very convenient to Rupp Arena. Property is older but still maintained pretty well. Pool area was a little chilly. Parking is across the street. We had trouble exiting the property and the parking attendant lady was extremely rude to us. We stayed because it os a few steps from Rupp, which was nice.

10

Kirsten

3 May 2025

·

Stayed 1 night

Very easy to get to. Best option if going to an event at Rupp..

10

Susan

19 Jan 2025

·

Stayed 3 nights

Great stay--but there was a significant miscommunication with the airport shuttle service. We let them know we would need it before our flight, called when we arrived in Lexington and confirmed we were at the pick up location. Then, we waited an hour before having to call again to ask if they were on their way. They weren't, but they sent someone immediately and the shuttle driver apologized and said he picked up others and thought it was us. He was very kind, but his statement seemed odd to us, since there were not many people at the ground transportation area and we were very attentive to watching for a shuttle. (Sadly, it was evening, raining, and cold--which made it harder to wait a long time.) Lack of coordination, communication, and perhaps organization? Naturally, it was another 30 min before we arrived at the hotel. No problem with the return shuttle. Overall, I recommend the hotel and hope they figure out a better evening shuttle pick up procedure.

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Cleanliness

Many guests describe rooms and common areas as clean, but cleanliness is inconsistent, with reports of musty odors, dust or grime, and occasional pest sightings.

Related guest reviews

10

Nick

15 Nov 2025

·

Stayed 1 night

Easy check in. Friendly staff. Room was very clean and comfortable

10

Louise

2 May 2025

·

Stayed 2 nights

Staff were professional and efficient. Check in was a breeze. The room was spotless and comfortable. The room was serviced by housekeeping both days. Parking was a breeze. Extremely convenient to the Rupp Center. Would definitely stay there again.

8

Adam

16 Apr 2023

·

Stayed 2 nights

Paid a lot of money to stay here and ended up finding bed bugs as we were packing up to leave. So disappointing

6

Amanda

14 Mar 2025

·

Stayed 2 nights

For nearly 900 dollars for 2 nights I would expect not to find a cockroach the size of my thumb on the floor between beds. There was another in the hall as I was leaving Sunday. One thing I cannot abide are roaches.

6

Jeremy

3 Dec 2024

·

Stayed 1 night

We were going to I’m basketball game and growing up in ky staying here was a big deal. Our first room had roaches and the bathroom hadn’t been cleaned. They moved us no problem but the next room had no water pressure so it was almost impossible to shower. Just expected more from Hyatt.

6

Thomas

11 Jul 2025

·

Stayed 2 nights

This property is old and in serious need of updating. The Expedia pictures do not match the property itself. This property was way overpriced for its condition. There was so much dust behind the mirror in the bathroom I actually saw a dust bunny fall.

2

Grant

2 Jan 2024

·

Stayed 1 night

My wife and I found a Bed Bug in our room at 1:30am. I found a baggy and brought the bed bug to the fronts desk to explain the situation. The front desk worker was VERY rude and offered no help. We politely told them that we were leaving to return home and asked for a refund.

10

Rachel

13 Oct 2025

·

Stayed 2 nights

Great location next to Rupp. Room was very clean and comfortable. Will book again when in town for a game!

2

Rakayla

30 Jun 2025

·

Stayed 2 nights

It smells like mildew and it’s not well kept

10

Clarissa

16 Oct 2025

·

Stayed 1 night

No complaints. Room was nice. Clean. Hotel overall was nice. Would stay again.

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Rooms

Rooms are dated and can be noisy due to street traffic and thin walls, with drafty or fogged windows and aging furnishings affecting comfort. Some guests note comfortable beds and good views in certain rooms.

Related guest reviews

10

Karin

5 Oct 2025

·

Stayed 1 night

Great place to stay - friendly hostess at front desk, clean room with a great view of downtown LEX!

6

Jeff

24 Jun 2025

·

Stayed 2 nights

Paid for a room with a view and the main window had a bad casket and you could not see out. Stared at the window fog for 2 days.

4

Jennifer

8 Jun 2025

·

Stayed 3 nights

This is a fine hotel if you're going to be out late but if you need/want rest, I don't recommend. The street traffic was incredibly loud. Lots of engines revving all night long. You'll feel like you're sleeping on a race track. The hotel was old and in need of updates. Our tub didn't drain, held water, low shower head, be tough for someone taller than5'6" to shower. Very soft water pressure. Parking is across the street. No super practical if you're coming and going. They do offer valet though. Probably wouldn't choose to stay here again unless attending an event at Rupp, and then only for the convenience factor.

8

Sandra

2 Nov 2023

·

Stayed 1 night

We enjoyed the view of the park from our room. Parking was convenient and very walkable to everything downtown.

8

Paul

22 Dec 2024

·

Stayed 1 night

Rooms are outdated and furniture is in poor shape. Bathroom had several holes in the wall with temporary plates and make shift toilet paper holder. Noisy as some kind of mechanical room was next to us. Key cards to activate elevator was inconsistent. Adjacent to Rupp Arena is about the only reason I would stay there again.

8

Jennifer

23 Aug 2025

·

Stayed 2 nights

A little dated

6

Barry

21 Oct 2025

·

Stayed 1 night

Outdated, bed and furniture in poor condition, really strong musty smell.

6

Cynthia

27 Sept 2024

·

Stayed 1 night

Very noisy with traffic outside.

6

Peter

26 Jul 2025

·

Stayed 1 night

Vapor seal broken on my window…couldn’t see outside view due to condensation. Low water pressure and no free water in the room. Staff was friendly. Gym is very nice…great equipment and location is great!

6

Rex

18 Nov 2024

·

Stayed 4 nights

Need to sound proof windows. All day and night traffic noise and sirens

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Service

Staff are frequently praised as friendly and helpful across front desk, valet, and bar. However, some experienced long check-in lines or delays, room assignment or overbooking problems, and slow or inconsistent follow-up.

Related guest reviews

4

Christina

6 May 2025

·

Stayed 5 nights

The check in staff was fantastic...it went downhill after that. Housekeeping didn't respect the do not disturb sign on the door, when we had to request an additional item it was never brought to us, about an hour later we went and got it ourselves. Staff woke us up at 2 am delivering something we didn't request, turned out to the wrong room, although they made such a big deal about our earlier request (an additional garbage bag) we can't help but think the 2 am wake up was done purposefully. The restaurant server was incredibly rude, tossing things on our table as she walked by and seeming inconvenienced when we were ready to order. When the meal came to the table, it was cold. Thankfully, the manager on duty handled the situation respectfully. The bathroom was really run down. No pressure in the shower, inconsistent water temps and the handles were falling off. I would not recommend this hotel.

10

Amanda

23 Dec 2024

·

Stayed 2 nights

Great service!

10

Brittany

12 May 2024

·

Stayed 2 nights

The front desk staff and manager were top notch, super friendly and helpful. Every interaction with them was pleasant and made me feel happy I chose this hotel! Valet was swamped and super busy but there were several events taking place at Rupp Arena that weekend so can’t fault them! Overall a very positive stay.

4

Lindsey

1 Jan 2024

·

Stayed 1 night

Got there at 2 to let them know we were available whenever a room opened up close to check in time at 4. They took down our number to send us a text when ready. Came back around 4:10, check in time is at 4:00. Entire lobby had at least 100 different people who had tried to check in and no rooms available. There was a concert next door that night, hotel was very near capacity I am sure , and likely had been for months so this crown certainly wasn’t unexpected. It’s a hotel , if check in is at 4 then we should be able to get our room at 4. I am not sure why I paid full price for a room I wasn’t given the full time in. People waited hours . We missed a dinner reservation . Then there was a used dirty soap in the shower when we did check in so my guess is the rooms here aren’t cleaned to anyone’s standard

2

Justin

26 Apr 2025

·

Stayed 2 nights

Prepaid $800 for 2 nights, non refundable. Called to let them know my flight was rebooked and would be late. No problem they said. Showed up at 12am and was told they had sold my room out from under me. Waited until 2am to be told there were no rooms left in lexington. Good luck, you’re on your own. This should be a crime. I eventually found a motel 45 minutes away in a dangerous neighborhood with no hot water and a door that wouldn’t close. As a father, I can’t stop thinking about how this could have ended if they sent someone’s daughter or son out on the streets at 2am without any help and no place to stay.

10

Linda

15 Aug 2024

·

Stayed 3 nights

Peter at the front desk was amazingly friendly and helpful. G place to stay so close to everything.

10

Justin

4 May 2025

·

Stayed 3 nights

It was a perfect Hyatt experience. Everything went smoothly, no issues, great value for my money. Would happily return to this hotel. Staff were extremely friendly and helpful. That was the best part.

6

Cynthia

7 Mar 2025

·

Stayed 1 night

We have stayed many times when attending a UK game but we were terribly disappointed this time. The shower would not drain & we waited over 40 minutes for the valet to bring our car the next morning. Plus only one elevator was working.

10

Marc

22 Sept 2024

·

Stayed 2 nights

Great stay, great location and friendly staff. Restaurant in hotel is very good and has friendly staff.

10

Julie

7 Sept 2024

·

Stayed 1 night

Check in went smoothly. Staff was friendly. Enjoyed the bar/restaurant for late night dinner. Hotel was clean & well maintained. Area around the hotel is nice, felt very safe walking around.

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Location

Central downtown location directly connected to Rupp Arena and walkable to restaurants and venues; ideal for events. Some guests mention traffic noise outside.

Related guest reviews

10

Shauna

3 May 2024

·

Stayed 2 nights

I stayed here for a 2 night concert at Rupp arena and loved it. Free parking at a downtown hotel is almost unheard of, so that is a huge perk. Everything about my stay was pleasant. Restaurant on the property was great as were the nearby restaurants and coffee shops. I will definitely stay here again.

10

Joe

14 Jan 2025

·

Stayed 1 night

Great location relative to the University of Kentucky.

10

Mike

30 Sept 2024

·

Stayed 2 nights

Nice, clean hotel close to everything. Parking was very convenient for downtown and free. Room was nicely updated recently. Comfy bed. We’d stay there again.

10

Meghan

24 Jul 2024

·

Stayed 1 night

Easy access to Rupp Arena. Nearby dining and shopping.

8

Helida R

3 Feb 2024

·

Stayed 2 nights

It’s a easy place to walk to downtown.

10

Rachel

13 Oct 2025

·

Stayed 2 nights

Great location next to Rupp. Room was very clean and comfortable. Will book again when in town for a game!

10

Linda

23 Dec 2024

·

Stayed 1 night

We stayed because of the proximity to the Rupp Center. It was convenient, well appointed. The beds were very comfortable and our room was very clean. Downside was traffic (hot rods on the street) was a bit loud.

10

Kirsten

3 May 2025

·

Stayed 1 night

Very easy to get to. Best option if going to an event at Rupp..

10

Barry

2 Oct 2024

·

Stayed 3 nights

Great Location

10

Steven

12 Mar 2025

·

Stayed 1 night

Great location downtown next to Rupp Arena and only two blocks from the Opera House, where we went for a concert, not opera. Hotel was very clean and quiet and tech support was fast when we had a TV issue. Not all outside doors are unlocked late in the evening so it is good to check on what doors will get you back in. That is good for safety and security. Loved our stay.

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Dining

On-site bar and restaurant earn mixed reviews: many enjoyed drinks and some breakfasts, while others found food mediocre or overpriced and noted limited hours.

Related guest reviews

10

Shelly

24 Oct 2023

·

Stayed 3 nights

Breakfast dining options wasn't great...12.95 for mediocre pancakes is a bit much.

8

Linda

3 Mar 2025

·

Stayed 1 night

Hotel itself is nice and very convenient to stay for an event at Rupp Arena We ate dinner at the hotel restaurant. The food was mediocre at best and the fish sandwich and fries were not hot and the bread was soggy. Ate breakfast the next morning in the restaurant and the breakfast was good.

8

Teresa

16 Jul 2025

·

Stayed 3 nights

Good location, friendly staff. Avoid the restaurant though, overpriced and food is terrible.

6

Sally

21 Aug 2025

·

Stayed 2 nights

Staff was superb. All were helpful, kind and considerate. From front desk to parking guys to bartender food staff and front desk went above and beyond. However though clean, a bit worn out a sewerage smell. Also food below average. Biscuits were hard and dry,bacon and sausage way over done and overpriced. Great bar drinks.

8

Crystal

10 Apr 2025

·

Stayed 2 nights

We loved it and we never had to go outside to go into the convention center. Restaurant was good and not to badly priced.

10

Roger

1 Aug 2024

·

Stayed 1 night

Location ,restaurant , staff , cleanliness great experience

10

Marc

22 Sept 2024

·

Stayed 2 nights

Great stay, great location and friendly staff. Restaurant in hotel is very good and has friendly staff.

10

Leigh

3 Dec 2024

·

Stayed 1 night

Excellent! Great bar and restaurant.

10

Julie

7 Sept 2024

·

Stayed 1 night

Check in went smoothly. Staff was friendly. Enjoyed the bar/restaurant for late night dinner. Hotel was clean & well maintained. Area around the hotel is nice, felt very safe walking around.

10

Ricky

2 Sept 2024

·

Stayed 2 nights

Think they should have their restaurant - bar - dining options available throughout the day - they only opened at precisely 5 only.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$141
February	US$199
March	US$195
April	US$236
May	US$235
June	US$198
July	US$190
August	US$191
September	US$191
October	US$262
November	US$187
December	US$161

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $207	17 $211	18 $220	19 $217
20 $169	21 $409	22 $254	23 $222	24 $229	25 $600	26
27 $131	28 $131	29 $175	30 $131

Su	Mo	Tu	We	Th	Fr	Sa
				1 $130	2 $369	3 $365
4 $173	5 $172	6 $255	7 $222	8 $287	9	10
11 $147	12 $147	13 $203	14 $210	15 $223	16 $340	17 $412
18 $155	19 $155	20 $209	21 $255	22 $313	23 $712	24 $583
25 $130	26 $155	27 $172	28 $285	29	30	31 $2,001

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Park View

Room, 1 King Bed, Park View

Room, 1 King Bed, Allergy Friendly

Deluxe Suite (Mist)

Room, 1 King Bed

Room, 2 Queen Beds, Accessible, Bathtub

Room, 2 Queen Beds

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Regency Lexington

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Prices for upcoming dates