Courtyard Rochester Brighton

The Jacuzzi has been filled in and tiled over! The pool is cold. Not what you would expect from a Marriott Hotel. Other than that, the staff was very friendly, and the rooms are updated, very nice and clean.

This property was undergoing renovations but it was very quiet. The only thing that I would suggest is to have a mattress pad on the bed. Because there was no pad the bottom sheet kept coming undone. But on the other hand the beds were very comfortable. It was a large room with a love seat that was great to have in the room. The pool was large for a hotel and it was an added plus. Also Starbucks in lobby was convenient.All in all it was a great stay and reasonably priced but imagine that prices will go up once renovations are completed.

Great older property with absolutely heavenly beds! Quiet and excellent staff. I would offer a complimentary light breakfast, but can understand why they do not with the Bistro on premise. Lovely pool. Overall solid 8 out of 10. We will return in the future.

The pool was great but it needed to be cleaned. Also, the pool area talks about a spa but there is no spa.

Convenient to the airport, no charge to park.

4 stars because I selected this hotel based on its advertisement of having an airport shuttle. I needed to leave for the airport at 5 am and was told the shuttle wouldn’t run until 7. Had to get a pretty pricey Lyft. Otherwise stay was fine.

Nice place with very friendly staff. Rooms were dated and our slider door to exterior was screwed shut. Found out upon departure the exterior doors on interior courtyard rooms open, Would have preferred that. Pool area was nice, clean and stocked with amenities for use and comfort. Main lobby was very nice. I’ll repeat it again. The staff was very friendly, front desk, food service staff and housekeepers. Would stay again but would ask for interior room with usable sliders/balcony. I’m sure staff would have changed my room in this stag if I thought to ask.

Nice hotel overall but no ice machines and the filtered water tank was empty.

Loved the beautifully landscaped courtyard! A lovely retreat to relax & enjoy birdsongs. Felt very safe.

Fairly clean, but very dated decor and fixtures. Very dark throughout the common areas, as well as my room. Several areas in various states of construction or repair. Exercise room, was nearly unusable by more than one person at a time for strength activities. Was expecting much more from a Courtyard by Marriott.

⭐️⭐️⭐️⭐️⭐️ I had a wonderful stay at this hotel booked through Expedia! Check-in was smooth, the staff were welcoming and friendly, and the room was very clean and comfortable. The amenities matched the description perfectly, and the location was convenient for everything I needed. Overall, it was a stress-free and enjoyable experience, and I’d definitely stay here again.

Very clean and quiet. Great friendly staff and comfortable beds.

They were great to let us check in early. The lobby looked nice and up to date. The room had a weird smell, not sure if it is the cleaning chemicals or what, but it wasn't pleasant. The rooms were okay. But could go for a paint job and deep cleaning.

This was a decent stay for two nights. Rooms and washrooms were clean. However, the hotel seems to be a little dated. The neighbourhood was really quiet which was good. It was also convenient having exit doors close to the parking lot so don't have to walk to the entrance to get out.

nice and clean

Room had stained draopes and bedcover, stained carpet in public areas and thge entire building apeatred not well maintained.

The hallways and elevators are dirty there was smoking on the third floor the side entrances were dirty and trash bins overflowing with trash this is the worst Marriott I have ever stayed in if I could get my money back and go somewhere else I would i can’t believe Expedia gave this hotel such a good rating

The staff was nice, but we discovered a wet, used towel on the back of the bathroom door. It was rather disgusting. Also, the bathroom has no vent, so it is a humid mess which never fully dries.

I put in a claim dirty sheets n mattress full of blood n stains..

There was a stain on the wall in the bathroom. It was gross. It was right by the toilet paper. We both know what that is. So gross.

This property was undergoing renovations but it was very quiet. The only thing that I would suggest is to have a mattress pad on the bed. Because there was no pad the bottom sheet kept coming undone. But on the other hand the beds were very comfortable. It was a large room with a love seat that was great to have in the room. The pool was large for a hotel and it was an added plus. Also Starbucks in lobby was convenient.All in all it was a great stay and reasonably priced but imagine that prices will go up once renovations are completed.

Beds were very comfortable

Lukewarm shower after 30 minute warn up. No hot water in shower

Property needs remodeling. Spotty TV service satellite kept cutting out Wi-Fi being disrupted. Bathroom was old, tub needed reglazing.

This was the first time we had a king room. We found it odd that the only way to watch TV from the bed was to lie on your side.

Room felt dated. Pull out couch bed was awful. No water refilling. Heat was inconsistent too hot then cold.

Nice place with very friendly staff. Rooms were dated and our slider door to exterior was screwed shut. Found out upon departure the exterior doors on interior courtyard rooms open, Would have preferred that. Pool area was nice, clean and stocked with amenities for use and comfort. Main lobby was very nice. I’ll repeat it again. The staff was very friendly, front desk, food service staff and housekeepers. Would stay again but would ask for interior room with usable sliders/balcony. I’m sure staff would have changed my room in this stag if I thought to ask.

Room clean and quiet. Air worked great.

Old hotel, noisy AC, weird layout. Staff is trying though.

Room was smaller than i expected, as was the bathroom; people were very nice and lobby was very comfortable

⭐️⭐️⭐️⭐️⭐️ I had a wonderful stay at this hotel booked through Expedia! Check-in was smooth, the staff were welcoming and friendly, and the room was very clean and comfortable. The amenities matched the description perfectly, and the location was convenient for everything I needed. Overall, it was a stress-free and enjoyable experience, and I’d definitely stay here again.

FRONT DESK STAFF was EXCELLENT!!! The young man there could not do enough for us. The bartender was amazing as well Saturday night. They made the stay very welcoming.

Most Staff Members, mostly managerial though, were extremely unfriendly and rude, however Charles was by far the worst, and the most vocal towards me. Charles became condescending and insulting, as I was checking out, as I didn't have my Credentials on hand to prove my claim of being a First Responder; Firefighter and EMT. Telling me snyly, and sarcastically, snickering no less, to "have a nice day," as I was exiting. When I walked back in and asked for his business card, he threatened to call the police on me, after I told him I didn't appreciate how he was speaking to me. He said he would "do even better," and he would give me "the hotel general manager's business card." Perhaps the regional manager should pull up the video from that day instead. I'd bet Charles told a whole different story, as to save his own behind. In regards to the Hotel Services, there is no coffee station in the main lobby. There was a very small coffee machine, 1 cup, in the room, however it was broken. The "Starbucks" hours, as well as food service, had very limited hours during the day. Happy Hour started at 5, I believe, but again, had limited items that could be ordered. Apparently the kitchen was limited to when, and what they were able to cook, as unbeknownst to me, and not listed on Expedia, the hotel kitchen was under renovation. I will never use Marriott ever again, considering my experience with Charles, who is supposed to be a manager no less. I am a Marriott's Bonvoy Member besides.

The hotel's staff were very nice. Sometimes we had to wait for service from the staff such as in the bar and diner because no one was behind the counter. The room was very comfotable and clean. We would definitely recommend to our family and friends.

Nice decor, fast check in and out. Friendly staff. Was able to accommodate early check in request. But the room was not very clean. Didn't look like it was vacuumed very well, no lotion in the room, dust on the tables, asked for more blankets but it never came ( although they did give us other things we asked for the night before).

Everything was absolutely top tier! We really enjoyed our stay and will definitely be back again. Evonne in the bistro/bar area and honestly all employees were very friendly and helpful during our entire stay.

We had a great stay. The room was clean and the staff (Craig) was outstanding. Thank you

The check in was friendly and informative.

Nice place with very friendly staff. Rooms were dated and our slider door to exterior was screwed shut. Found out upon departure the exterior doors on interior courtyard rooms open, Would have preferred that. Pool area was nice, clean and stocked with amenities for use and comfort. Main lobby was very nice. I’ll repeat it again. The staff was very friendly, front desk, food service staff and housekeepers. Would stay again but would ask for interior room with usable sliders/balcony. I’m sure staff would have changed my room in this stag if I thought to ask.

Our room faced the parking lot. Our flight was canceled and the front desk was very accommodating in allowing a late check out and shuttle service to our next hotel. Front desk employees very kind, friendly and helpful.

Quick overnight. Close to airport.

Very convenient to where we needed/wanted to go in the area.

It's quiet, comfortable, very convenient to RIT and my kids 's favorite restaurant

Really like the location which is close to U of R. Very friendly check in with Brandon.

We were only in town for the night and they let us check in early which helped us out as my husband was not feeling well. The location was great for getting to the airport.

Great location between RIT and University of Rochester. Stayed for two nights to visit colleges with my daughter. You need a car to get around. Very clean and maintained.

Marriott Courtyard is close proximity to Downtown, RIT, Restaurants, Amtrak station and airports.

We had a great stay. Room was nice and quiet and staff was great! Will be staying here next time we are in town visiting our son for sure! Great restaurants in the area in walking distance. Would recommend.

A nice hotel and in a safe and peaceful area of Rochester.

Hotel is convenient to U of R campus and parking was easy.

Buy a coffee with out cream available Buying breakfasts is not great better to go out a local dinner better services and cost is similar

Dining options

The hotel was fine and the offered breakfast, but the cost is ridiculous. It’s better to walk or drive to My Hope to the family diner. We had two large breakfast for 26. The hotel breakfast would have cost double or more.

The airport shuttle drivers were courteous and timely. All staff were friendly and accommodating, even ordering a taxi to take me to a family funeral. Restaurant service in the hotel was a much appreciated convenience. After a long travel day I ordered a Mediterranean Grain Bowl at the bistro. It was a fresh, delicious, and memorable bistro meal which I ate in my room. Also, the cooked-to-order breakfast... Oatmeal with plump blueberries and maple syrup...yum! I would stay again!

Most Staff Members, mostly managerial though, were extremely unfriendly and rude, however Charles was by far the worst, and the most vocal towards me. Charles became condescending and insulting, as I was checking out, as I didn't have my Credentials on hand to prove my claim of being a First Responder; Firefighter and EMT. Telling me snyly, and sarcastically, snickering no less, to "have a nice day," as I was exiting. When I walked back in and asked for his business card, he threatened to call the police on me, after I told him I didn't appreciate how he was speaking to me. He said he would "do even better," and he would give me "the hotel general manager's business card." Perhaps the regional manager should pull up the video from that day instead. I'd bet Charles told a whole different story, as to save his own behind. In regards to the Hotel Services, there is no coffee station in the main lobby. There was a very small coffee machine, 1 cup, in the room, however it was broken. The "Starbucks" hours, as well as food service, had very limited hours during the day. Happy Hour started at 5, I believe, but again, had limited items that could be ordered. Apparently the kitchen was limited to when, and what they were able to cook, as unbeknownst to me, and not listed on Expedia, the hotel kitchen was under renovation. I will never use Marriott ever again, considering my experience with Charles, who is supposed to be a manager no less. I am a Marriott's Bonvoy Member besides.

Liked Jenny’s bakery nearby. Hotel was typical. No coffee in lobby…found Jenny’s.

The hotel's staff were very nice. Sometimes we had to wait for service from the staff such as in the bar and diner because no one was behind the counter. The room was very comfotable and clean. We would definitely recommend to our family and friends.

It is close to RIT. Nice place, but the little things were not there…food was bad but was an outside vender. Kind of I par with Denny’s but expensive. Fitted sheet didn’t stay on the bed each night, no extra blanket and coffee in room was bad…and no free coffee outside the room. The courtyard needs newer coffee machines. That was the deal breaker. I had to expend my stay at another equivalent hotel, and the food and coffee and bedding was glorious. The small things made the stay ‘just ok’

Specifically chose this location because it had an on site restaurant I could have dinner. I was being dropped off and we would have no vehicle. As I was checking in, I was told that there would be no food service available. I think I should have received notice about that before arrival.

The hotel was nice and clean and I would stay there again. It was a convenient drive to our destination. However, they need more staff in the Bistro. The wait times for food was ridiculous.