Inn on Broadway
US$164
/ night
Avg. for September
Select dates to see prices and availability
US$164
/ night
Avg. for September
Monthly average prices
Nightly prices at Inn on Broadway average US$120 in the cheapest month (January) and US$205 in the most expensive month (July), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$120 |
| February | US$133 |
| March | US$124 |
| April | US$122 |
| May | US$155 |
| June | US$196 |
| July | US$205 |
| August | US$201 |
| September | US$164 |
| October | US$158 |
| November | US$139 |
| December | US$140 |
J
F
M
A
M
J
J
A
Sept · US$164
S
O
N
D
Most expensive: July (~US$205)
Cheapest: January (~US$120)
About this property
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and wedding services.
Amenities
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and wedding services.
Business amenities
Featured amenities include complimentary wired internet access, a 24-hour business center, and a 24-hour front desk. Planning an event in Rochester? This hotel has 3746 square feet (348 square meters) of space consisting of conference space and 4 meeting rooms. Free valet parking is available onsite.
Dining
Satisfy your appetite for dinner at the hotel's restaurant, Gio's Prime 26, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at one of the 2 bars/lounges.
Rooms
Make yourself at home in one of the 25 air-conditioned rooms featuring flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have designer toiletries and hair dryers.
Location
With a stay at Inn on Broadway, you'll be centrally located in Rochester, steps from Eastman School of Music and within a 10-minute walk of Strong. This hotel is 0.5 mi (0.8 km) from Park Avenue and 0.7 mi (1.1 km) from Blue Cross Arena.
What's nearby
Rochester Contemporary Art Center(0.1 Miles)
Eastman Theatre(0.1 Miles)
Eastman School of Music(0.2 Miles)
The Montage Music Hall(0.2 Miles)
Manhattan Square Park and Ice Rink(0.2 Miles)
Martin Luther King Jr Memorial Park at Manhattan Square(0.2 Miles)
The Penthouse at One East Avenue(0.2 Miles)
Anthology(0.3 Miles)
Strong(0.3 Miles)
The Strong National Museum of Play(0.3 Miles)
Geva Theatre Center(0.4 Miles)
Rochester Riverside Convention Center(0.5 Miles)
Park Avenue(0.5 Miles)
Genesee River(0.5 Miles)
Rochester Museum and Science Center(0.7 Miles)
The preferred airport for Inn on Broadway is Greater Rochester Intl. Airport (ROC)(7.6 Miles)
Parking
Restaurant
Business centre
Room service
Valet parking
Dry cleaning
Location
26 Broadway, Rochester Central Business District, Rochester, New York, United States of America
Rochester Contemporary Art Center (0.1 Miles)
Eastman Theatre (0.1 Miles)
Eastman School of Music (0.2 Miles)
The Montage Music Hall (0.2 Miles)
Manhattan Square Park and Ice Rink (0.2 Miles)
Martin Luther King Jr Memorial Park at Manhattan Square (0.2 Miles)
Guest reviews
8.6
Fabulous
Based on 992 verified reviews
Who stays here?
Business
22%
Couple
52%
Family
14%
Group
5%
Solo
5%
What guests think
AI-generated summary based on recent guest reviews
At Inn on Broadway, travelers praise the historic character, walkable location, friendly service, and clean, comfortable rooms, while recurring drawbacks include a limited continental breakfast, some dated maintenance and noise issues, occasional pests, and parking or neighborhood security concerns.
Read moreWas this helpful?
What guests think
At Inn on Broadway, travelers praise the historic character, walkable location, friendly service, and clean, comfortable rooms, while recurring drawbacks include a limited continental breakfast, some dated maintenance and noise issues, occasional pests, and parking or neighborhood security concerns.
Many guests enjoyed the on-site restaurant, bar, and jazz lounge, though others noted high prices, slow service, or early closing times. Room layouts and amenities vary, with some spacious suites featuring fireplaces or multi-head showers, while others lacked expected items like fridges or had TV, HVAC, or lighting quirks. Expect a charming, historic stay with trade-offs compared to modern chain hotels.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
On-site restaurant, bar, and speakeasy-style jazz lounge earn frequent praise, and parking is generally convenient or free. Drawbacks include no gym, occasional elevator or access challenges, and a few reports of car break-ins or poorly lit parking.
Related guest reviews
6
Marc
31 Oct 2025
·
Stayed 2 nights
The room was not cleaned the second night. The gym was not available. I would not have stayed here had I know that.
The room was not cleaned the second night. The gym was not available. I would not have stayed here had I know that.
4
Kelly
14 Jul 2025
·
Stayed 1 night
Misrepresentation of condition of property. Looks great in pictures but it’s very old and outdated—in a creepy way. The staff is very nice/tries hard but I can’t recommend this property. Location feels unsafe, rooms very dated, terrible breakfast, multiple cars got broken into overnight, shower was stopped up and didn’t drain. Very disappointing experience.
Misrepresentation of condition of property. Looks great in pictures but it’s very old and outdated—in a creepy way. The staff is very nice/tries hard but I can’t recommend this property. Location feels unsafe, rooms very dated, terrible breakfast, multiple cars got broken into overnight, shower was stopped up and didn’t drain. Very disappointing experience.
10
Valerie
13 Oct 2025
·
Stayed 1 night
Always excellent staff. They have a great bar and vibe. Restaurant is incredible. I loved the beef tartare. Parking is easy and it is so well restored.
Always excellent staff. They have a great bar and vibe. Restaurant is incredible. I loved the beef tartare. Parking is easy and it is so well restored.
10
Mark
7 Dec 2025
·
Stayed 3 nights
Parking was easy
Parking was easy
10
Paula
29 Nov 2025
·
Stayed 1 night
clean room, nice friendly staff. very firm memory foam bed. restaurant had epic food- top 50 in the world at one point. Mixologist is from Michelin Per Se in NYC so drinks were delicious. Didn't go to the jazz bar downstairs but will hopefully return and will do that. Complimentary bagels and coffee for breakfast.
clean room, nice friendly staff. very firm memory foam bed. restaurant had epic food- top 50 in the world at one point. Mixologist is from Michelin Per Se in NYC so drinks were delicious. Didn't go to the jazz bar downstairs but will hopefully return and will do that. Complimentary bagels and coffee for breakfast.
6
Mason
12 Jul 2025
·
Stayed 6 nights
Everything was clean and the bed was comfortable enough. But things are quite outdated and I don’t mean decor. The historical building is pretty neat, but chipped paint and the musty elevator is a little off putting. To the new owner’s credit however, the light fixtures on my floor were replaced during my stay. So no doubt there will be more to come. My trip ended poorly when a vandal broke into 6 cars during my last night. My window was cracked but fortunately not completely broken as were others in the parking lot. Rochester is becoming increasingly more dangerous and I wish there had been some posted security - some parking lot floodlights at least. The Inn being the nicer hotel around, someone probably figured it’s guests would have valuable items.
Everything was clean and the bed was comfortable enough. But things are quite outdated and I don’t mean decor. The historical building is pretty neat, but chipped paint and the musty elevator is a little off putting. To the new owner’s credit however, the light fixtures on my floor were replaced during my stay. So no doubt there will be more to come. My trip ended poorly when a vandal broke into 6 cars during my last night. My window was cracked but fortunately not completely broken as were others in the parking lot. Rochester is becoming increasingly more dangerous and I wish there had been some posted security - some parking lot floodlights at least. The Inn being the nicer hotel around, someone probably figured it’s guests would have valuable items.
10
Jane
14 May 2024
·
Stayed 1 night
I loved the historic charm and decor of the property. Plenty of onsite free parking, bar and restaurant on site, and wonderful robe for after my shower. We did have to go to the bar to get ice and a drink as there are no ice or vending machines but it was not a problem. The bathroom had a slightly odd configuration with the sink and mirror in the corner and it was rather small but it worked. Would definitely recommend and this will be our spot for our annual trip to Rochester.
I loved the historic charm and decor of the property. Plenty of onsite free parking, bar and restaurant on site, and wonderful robe for after my shower. We did have to go to the bar to get ice and a drink as there are no ice or vending machines but it was not a problem. The bathroom had a slightly odd configuration with the sink and mirror in the corner and it was rather small but it worked. Would definitely recommend and this will be our spot for our annual trip to Rochester.
10
Gary
11 Oct 2025
·
Stayed 1 night
Enjoyed very much our overnight stay at the Inn on Broadway. Excellent bar - the bar decor is very pretty and relaxing - and we had an awesome meal there. And excellent service!
Enjoyed very much our overnight stay at the Inn on Broadway. Excellent bar - the bar decor is very pretty and relaxing - and we had an awesome meal there. And excellent service!
10
John
13 Oct 2025
·
Stayed 1 night
The hotel is a beautiful historic building. Parking is right at the front door. The location is right in the heart of downtown. Fantastic stay. Will stay here again if I’m ever in Rochester in the future.
The hotel is a beautiful historic building. Parking is right at the front door. The location is right in the heart of downtown. Fantastic stay. Will stay here again if I’m ever in Rochester in the future.
4
Kevin S
14 May 2025
·
Stayed 1 night
The elevator was out of commission when we arrived at 2AM.
The elevator was out of commission when we arrived at 2AM.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Many guests describe the hotel and rooms as very clean. Recurring issues include missed housekeeping, dust or wear in places, and several reports of mice or rats in rooms.
Related guest reviews
6
Marc
31 Oct 2025
·
Stayed 2 nights
The room was not cleaned the second night. The gym was not available. I would not have stayed here had I know that.
The room was not cleaned the second night. The gym was not available. I would not have stayed here had I know that.
10
Jonathan
8 Dec 2025
·
Stayed 1 night
Clean & comfortable room, with both a wonderful shower and a big soaking tub. Staff was friendly and efficient, everyone we encountered was helpful and focused on giving good service. The bed was clean and fresh, and very comfortable. We would recommend the Inn on Broadway for anyone who wants an affordable but upscale experience in downtown Rochester.
Clean & comfortable room, with both a wonderful shower and a big soaking tub. Staff was friendly and efficient, everyone we encountered was helpful and focused on giving good service. The bed was clean and fresh, and very comfortable. We would recommend the Inn on Broadway for anyone who wants an affordable but upscale experience in downtown Rochester.
10
James
13 Dec 2025
·
Stayed 1 night
Beautiful clean room. Staff was excellent
Beautiful clean room. Staff was excellent
8
Hibba
20 Oct 2024
·
Before you all freak out about this review I just want to say this was a 5/5 for me. We did find a mouse in our room running around, it was pretty gross and freaked out since I can’t handle mouse’s or rats. After this experience the staff did everything they can to make it all better and they truly did. Liz was absolutely wonderful, gave us another room even when it was a fully booked hotel and free drinks at the bar. I don’t want the mouse to ruin this experience because it could happen anywhere and it doesn’t mean the hotel is bad in anyway. This hotel was lovely, clean, convenient and a great atmosphere. I highly recommend this hotel. The staff are amazing!!!
Before you all freak out about this review I just want to say this was a 5/5 for me. We did find a mouse in our room running around, it was pretty gross and freaked out since I can’t handle mouse’s or rats. After this experience the staff did everything they can to make it all better and they truly did. Liz was absolutely wonderful, gave us another room even when it was a fully booked hotel and free drinks at the bar. I don’t want the mouse to ruin this experience because it could happen anywhere and it doesn’t mean the hotel is bad in anyway. This hotel was lovely, clean, convenient and a great atmosphere. I highly recommend this hotel. The staff are amazing!!!
10
Allyson
13 Sept 2025
·
Stayed 1 night
Very cute and well maintained hotel! Loved all the unique common spaces, like sitting area on third floor and window nooks on second floor. Bed was comfortable, bathroom was absolutely spotless.
Very cute and well maintained hotel! Loved all the unique common spaces, like sitting area on third floor and window nooks on second floor. Bed was comfortable, bathroom was absolutely spotless.
2
Winfield
16 Nov 2024
·
Stayed 1 night
Mice infestation in the room. Found during the night. There was a single night staff on duty and he was not helpful and was on talking on his phone the whole time. He seemed to think this was somehow amusing, says he cannot give me a new room because only premium rooms are left(?), and proceeded to grab a broom… I insisted strongly for a switch, and got the keys to the “premium” room directly next to the prior room with the mice. Tried to pass the night with the lights on and luggage unpacked. Got out as soon as possible next morning. At least got a refund from a different staff in the morning, but won’t stay here again even if you paid me. Shame because the building looked nice.
Mice infestation in the room. Found during the night. There was a single night staff on duty and he was not helpful and was on talking on his phone the whole time. He seemed to think this was somehow amusing, says he cannot give me a new room because only premium rooms are left(?), and proceeded to grab a broom… I insisted strongly for a switch, and got the keys to the “premium” room directly next to the prior room with the mice. Tried to pass the night with the lights on and luggage unpacked. Got out as soon as possible next morning. At least got a refund from a different staff in the morning, but won’t stay here again even if you paid me. Shame because the building looked nice.
10
Jayna
25 Sept 2025
·
Stayed 1 night
The inn was very clean and cozy.
The inn was very clean and cozy.
6
MARIO ALBERTO
1 May 2024
·
Stayed 3 nights
Needs more cleaning, v old carpeting, cheap towels
Needs more cleaning, v old carpeting, cheap towels
10
Jessie
24 Feb 2024
·
Stayed 2 nights
Love this classical hotel. Just surprisly met a rat passed by my room. Hotel staff switched me to another room with lovely dessert.
Love this classical hotel. Just surprisly met a rat passed by my room. Hotel staff switched me to another room with lovely dessert.
8
Katrina
14 Jul 2025
·
Stayed 2 nights
Fun old hotel, friendly staff. Room was spacious, yet a bit dated and the room wasn't completely clean (the TV and the TV stand hadn't been dusted for some time). The sliding bathroom door was crooked and couldn't close all the way. However, best shower ever! Great independent coffee shop in walking distance.
Fun old hotel, friendly staff. Room was spacious, yet a bit dated and the room wasn't completely clean (the TV and the TV stand hadn't been dusted for some time). The sliding bathroom door was crooked and couldn't close all the way. However, best shower ever! Great independent coffee shop in walking distance.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are often spacious, comfortable, and full of historic character, with features like fireplaces, soaking tubs, and multi-head showers. Variability is high: some lacked expected amenities and others had TV, HVAC, lighting, or noise problems.
Related guest reviews
8
Brian
17 Nov 2025
·
Stayed 1 night
Staff was friendly and helpful. Parking was on-site and convenient. Room was clean. I didn't like that one of the two flagpoles was mounted under out window and clunked all night in the wind, that kept waking both me and my kid up. I also badly knocked my shin on the weird protruding wrought-iron bed frame in the middle of the night.
Staff was friendly and helpful. Parking was on-site and convenient. Room was clean. I didn't like that one of the two flagpoles was mounted under out window and clunked all night in the wind, that kept waking both me and my kid up. I also badly knocked my shin on the weird protruding wrought-iron bed frame in the middle of the night.
8
Paul
18 Apr 2025
·
Stayed 1 night
Small rooms
Small rooms
8
Rich
8 Dec 2025
·
Stayed 1 night
Room was nice but the pictures of the room showed a fireplace and we didn't have one which was one of the reason we booked the room. Also the TV didn't work and I found the cable pulled out of the back of the TV
Room was nice but the pictures of the room showed a fireplace and we didn't have one which was one of the reason we booked the room. Also the TV didn't work and I found the cable pulled out of the back of the TV
10
Loreta
2 Feb 2025
·
Stayed 2 nights
Our stay was absolutely perfect! The room was incredibly spacious yet still felt cozy, with a beautiful fireplace adding to the ambiance. It was one of the best stays we’ve ever had, and we can’t wait to return!!
Our stay was absolutely perfect! The room was incredibly spacious yet still felt cozy, with a beautiful fireplace adding to the ambiance. It was one of the best stays we’ve ever had, and we can’t wait to return!!
8
Cameron
1 Jun 2024
·
Stayed 1 night
The only problem with the property was that the television was not working. When I went to explain this to the front desk, they said they would fix it. I was gone for four hours and came back and it was never fixed.
The only problem with the property was that the television was not working. When I went to explain this to the front desk, they said they would fix it. I was gone for four hours and came back and it was never fixed.
10
Steve
1 May 2023
·
Stayed 1 night
The Inn has been maintained to the highest standards ,as obvious as walking through the front door. Pure elegance from a simpler time it is absolutely beautiful. Our room was Clean , comfortable and quiet. the bed was very comfortable. The fireplace added such a nice touch, we loved it! The multi head shower was great !
The Inn has been maintained to the highest standards ,as obvious as walking through the front door. Pure elegance from a simpler time it is absolutely beautiful. Our room was Clean , comfortable and quiet. the bed was very comfortable. The fireplace added such a nice touch, we loved it! The multi head shower was great !
8
Meilani
7 Jun 2025
·
Stayed 4 nights
Loved the bathtub and fireplace in the room. Cute hotel. Would stay again next time in Rochester.
Loved the bathtub and fireplace in the room. Cute hotel. Would stay again next time in Rochester.
8
Juan
12 Aug 2025
·
Stayed 3 nights
The windows are not noise reducing!!
The windows are not noise reducing!!
4
chad
17 Jul 2025
·
Stayed 1 night
Pros- This property is great for maybe a wedding banquet and or party great antique ballroom setup and friendly staff. Cons- Overall, Not a very inviting area, nothing really close by it. Front could use a little freshening up to attract new clientele. Room- I had a luxury room with a jet tub. Overall the room was very nice. However, the TV remote did not work for shutting it off and turning it on. The previous people who was in the room must have unplugged it from the back because we couldn't figure out how to turn it on for a while. The air conditioner did not go below 74°. Unfortunately, when it's 98° outside and you're sleeping during the night you wanted a little bit chillier. Upon check out address these concerns with the staff. The afternoon staff was definitely more friendlier in a tentative to our needs. The morning staff member, just said well the TV remote worked for changing the channel and volume? I said yes but you couldn't turn it off with it. I then said the AC didn't go below 74°. He said okay. That was the end of our conversation. Breakfast- Upon check-in they said there is a small Continental breakfast in the morning. Just an FYI, literally bagels and cereal. Not the end of the world for us but maybe for kids who have allergies and or are picky eaters.
Pros- This property is great for maybe a wedding banquet and or party great antique ballroom setup and friendly staff. Cons- Overall, Not a very inviting area, nothing really close by it. Front could use a little freshening up to attract new clientele. Room- I had a luxury room with a jet tub. Overall the room was very nice. However, the TV remote did not work for shutting it off and turning it on. The previous people who was in the room must have unplugged it from the back because we couldn't figure out how to turn it on for a while. The air conditioner did not go below 74°. Unfortunately, when it's 98° outside and you're sleeping during the night you wanted a little bit chillier. Upon check out address these concerns with the staff. The afternoon staff was definitely more friendlier in a tentative to our needs. The morning staff member, just said well the TV remote worked for changing the channel and volume? I said yes but you couldn't turn it off with it. I then said the AC didn't go below 74°. He said okay. That was the end of our conversation. Breakfast- Upon check-in they said there is a small Continental breakfast in the morning. Just an FYI, literally bagels and cereal. Not the end of the world for us but maybe for kids who have allergies and or are picky eaters.
6
James
19 Aug 2025
·
Stayed 1 night
The hotel itself is beautiful and the rooms are clean and comfortable. Parking is free and right next to the hotel. The location is nice, right on the edge of downtown. The restaurant is excellent. Unfoturnately, there are a few misses that should be corrected: The room furniture is mismatched, old, chipped and scatched. One faucet handle did not work. The toilet seat needs to be tightened. There are nails on walls where prints must have been. Reservation for two, but only one wine glass and one bathrobe. An unusable chair. This could be such a nice place if management would take a walk through the guest rooms and make small adjustments.
The hotel itself is beautiful and the rooms are clean and comfortable. Parking is free and right next to the hotel. The location is nice, right on the edge of downtown. The restaurant is excellent. Unfoturnately, there are a few misses that should be corrected: The room furniture is mismatched, old, chipped and scatched. One faucet handle did not work. The toilet seat needs to be tightened. There are nails on walls where prints must have been. Reservation for two, but only one wine glass and one bathrobe. An unusable chair. This could be such a nice place if management would take a walk through the guest rooms and make small adjustments.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Service is widely praised as friendly, welcoming, and helpful, with staff frequently going above and beyond. Occasional lapses include unattended desks, slow or unresolved fixes, and a few billing or communication missteps.
Related guest reviews
10
David
15 Aug 2025
·
Stayed 2 nights
Beautiful boutique hotel! Impeccable service! The staff is excellent! Very well maintained.
Beautiful boutique hotel! Impeccable service! The staff is excellent! Very well maintained.
10
Jonathan
8 Dec 2025
·
Stayed 1 night
Clean & comfortable room, with both a wonderful shower and a big soaking tub. Staff was friendly and efficient, everyone we encountered was helpful and focused on giving good service. The bed was clean and fresh, and very comfortable. We would recommend the Inn on Broadway for anyone who wants an affordable but upscale experience in downtown Rochester.
Clean & comfortable room, with both a wonderful shower and a big soaking tub. Staff was friendly and efficient, everyone we encountered was helpful and focused on giving good service. The bed was clean and fresh, and very comfortable. We would recommend the Inn on Broadway for anyone who wants an affordable but upscale experience in downtown Rochester.
10
Andrew
1 Oct 2025
·
Stayed 1 night
Outstanding staff.
Outstanding staff.
6
Suzannne
5 Dec 2022
·
Stayed 19,330 nights
Hotel was very nice and room comfortable. Unfortunately due to lack of staff, our room was not cleaned during the 3 nights we were there! Didn’t empty wastebasket, dirty cups never replaced until I asked. Phone did not work 1st day and I requested someone check it with front desk, but phone never worked. We liked the room, but service not to great.
Hotel was very nice and room comfortable. Unfortunately due to lack of staff, our room was not cleaned during the 3 nights we were there! Didn’t empty wastebasket, dirty cups never replaced until I asked. Phone did not work 1st day and I requested someone check it with front desk, but phone never worked. We liked the room, but service not to great.
10
Richard
19 Jul 2025
·
Stayed 1 night
I have stayed in many hotels...this one, especially the staff was outstanding in many ways.
I have stayed in many hotels...this one, especially the staff was outstanding in many ways.
10
Oliver
27 Jul 2025
·
Stayed 1 night
Perfect for our short stay to visit Rochester. Very friendly and responsive staff working there!
Perfect for our short stay to visit Rochester. Very friendly and responsive staff working there!
10
Jason
4 Oct 2025
·
Stayed 1 night
Incredible hotel, wonderful staff. Clean and cozy, the bar and restaurant outstanding, Liz at the front desk was super helpful. The hotel itself is a gem among many cookie cutter corporate stays. Would return in a heartbeat.
Incredible hotel, wonderful staff. Clean and cozy, the bar and restaurant outstanding, Liz at the front desk was super helpful. The hotel itself is a gem among many cookie cutter corporate stays. Would return in a heartbeat.
4
Eric
20 May 2025
·
Stayed 1 night
At check in I was insistent that the following morning at 4:30 AM, the desk would be able to check me out, as I had a train to catch at 5:15 AM. The desk attendant said she would give a note to the person that would be on duty at that early hour. The desk was not attended then, I took an incoming call from the taxi driver, and told him I would be out in a minute or two. Then I entered the office, wrote a note stating no one was present to check out room 405, and left the room key by the note. Then an employee arrived, and shouted " What are you doing in there?" I responded "No one was present to check me out, so I went in to drop the key off". Then I heard "Get out! You're not coming back". I must give the staffer credit, he did not assault me. Although I would have preferred the desk to have been attended at the time I required, and a more gracious way to open the encounter would have been "Good morning, how can I help you?", I did board the train, so that is what mattered. There is scant evidence that this joint screens and trains staff for acceptable work in the hospitality business.
At check in I was insistent that the following morning at 4:30 AM, the desk would be able to check me out, as I had a train to catch at 5:15 AM. The desk attendant said she would give a note to the person that would be on duty at that early hour. The desk was not attended then, I took an incoming call from the taxi driver, and told him I would be out in a minute or two. Then I entered the office, wrote a note stating no one was present to check out room 405, and left the room key by the note. Then an employee arrived, and shouted " What are you doing in there?" I responded "No one was present to check me out, so I went in to drop the key off". Then I heard "Get out! You're not coming back". I must give the staffer credit, he did not assault me. Although I would have preferred the desk to have been attended at the time I required, and a more gracious way to open the encounter would have been "Good morning, how can I help you?", I did board the train, so that is what mattered. There is scant evidence that this joint screens and trains staff for acceptable work in the hospitality business.
10
Anna
19 Jan 2024
·
Stayed 1 night
I experienced the best service - at the hotel and the restaurant in the hotel - that I have encountered in many years. Kind and generously responsive. This is a very welcoming place. It is also a gorgeous old inn, with modern updates. (Bed was great.)
I experienced the best service - at the hotel and the restaurant in the hotel - that I have encountered in many years. Kind and generously responsive. This is a very welcoming place. It is also a gorgeous old inn, with modern updates. (Bed was great.)
10
David
3 Jul 2025
·
Stayed 2 nights
Was there for a friend’s wedding (best man). When a last minute transportation problem developed, the desk clerk (Liz) drove me to the wedding. All the staff were personable and professional. The room was immaculate and comfortable.
Was there for a friend’s wedding (best man). When a last minute transportation problem developed, the desk clerk (Liz) drove me to the wedding. All the staff were personable and professional. The room was immaculate and comfortable.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Downtown location is central and walkable to Eastman School of Music, museums, venues, and festival sites. Some guests felt the area was sketchy and noted car break-ins, so caution after dark may be prudent.
Related guest reviews
10
Joan
26 Sept 2025
·
Stayed 5 nights
Love the ability to walk to shops and restaurants and nearness to Eastman School of Music. Quiet and clean and Bea historic building
Love the ability to walk to shops and restaurants and nearness to Eastman School of Music. Quiet and clean and Bea historic building
4
Kelly
14 Jul 2025
·
Stayed 1 night
Misrepresentation of condition of property. Looks great in pictures but it’s very old and outdated—in a creepy way. The staff is very nice/tries hard but I can’t recommend this property. Location feels unsafe, rooms very dated, terrible breakfast, multiple cars got broken into overnight, shower was stopped up and didn’t drain. Very disappointing experience.
Misrepresentation of condition of property. Looks great in pictures but it’s very old and outdated—in a creepy way. The staff is very nice/tries hard but I can’t recommend this property. Location feels unsafe, rooms very dated, terrible breakfast, multiple cars got broken into overnight, shower was stopped up and didn’t drain. Very disappointing experience.
10
Rene
13 Apr 2025
·
Stayed 2 nights
The area surrounding the hotel is sketchy. Definitely do not walk around after dark.
The area surrounding the hotel is sketchy. Definitely do not walk around after dark.
6
Mason
12 Jul 2025
·
Stayed 6 nights
Everything was clean and the bed was comfortable enough. But things are quite outdated and I don’t mean decor. The historical building is pretty neat, but chipped paint and the musty elevator is a little off putting. To the new owner’s credit however, the light fixtures on my floor were replaced during my stay. So no doubt there will be more to come. My trip ended poorly when a vandal broke into 6 cars during my last night. My window was cracked but fortunately not completely broken as were others in the parking lot. Rochester is becoming increasingly more dangerous and I wish there had been some posted security - some parking lot floodlights at least. The Inn being the nicer hotel around, someone probably figured it’s guests would have valuable items.
Everything was clean and the bed was comfortable enough. But things are quite outdated and I don’t mean decor. The historical building is pretty neat, but chipped paint and the musty elevator is a little off putting. To the new owner’s credit however, the light fixtures on my floor were replaced during my stay. So no doubt there will be more to come. My trip ended poorly when a vandal broke into 6 cars during my last night. My window was cracked but fortunately not completely broken as were others in the parking lot. Rochester is becoming increasingly more dangerous and I wish there had been some posted security - some parking lot floodlights at least. The Inn being the nicer hotel around, someone probably figured it’s guests would have valuable items.
10
JOHN
23 Jun 2024
·
Stayed 1 night
We love the Inn on Broadway. It's a beautiful building with great amenities and outstanding staff. The shower is awesome too. Convenient to anything happening downtown. This is our go-to for Jazz fest etc.
We love the Inn on Broadway. It's a beautiful building with great amenities and outstanding staff. The shower is awesome too. Convenient to anything happening downtown. This is our go-to for Jazz fest etc.
10
David
26 May 2025
·
Stayed 1 night
Unique hotel with lots of character, walking distance to many places downtown. Great stay!
Unique hotel with lots of character, walking distance to many places downtown. Great stay!
10
Evelyn
30 Oct 2024
·
Stayed 2 nights
The Inn was centrally located where any tourist destination was no further than 15 minutes away. It was a perfect spot to stay in Rochester.
The Inn was centrally located where any tourist destination was no further than 15 minutes away. It was a perfect spot to stay in Rochester.
10
John
13 Oct 2025
·
Stayed 1 night
The hotel is a beautiful historic building. Parking is right at the front door. The location is right in the heart of downtown. Fantastic stay. Will stay here again if I’m ever in Rochester in the future.
The hotel is a beautiful historic building. Parking is right at the front door. The location is right in the heart of downtown. Fantastic stay. Will stay here again if I’m ever in Rochester in the future.
10
Elizabeth
7 Aug 2025
·
Stayed 1 night
A classic downtown hotel with great old world charm. Very close to major attractions.
A classic downtown hotel with great old world charm. Very close to major attractions.
10
George
2 Jul 2023
·
Stayed 1 night
In town for Jazz Fest. Couldn’t ask for a better location and parking to boot! Love the hotel, architecture, etc. Love redone older structures. Room was huge, high ceilings, comfy bed, quiet and comfortable. Only issue. Shower water pressure was … sub par to say the least. It’s in the city, water pressure should peel paint! Other than that no regrets and would stay again/recommend. Restaurants, bars, Salingers, Spot Coffee around the corner and new East Ave urban spaces to walk to as well.
In town for Jazz Fest. Couldn’t ask for a better location and parking to boot! Love the hotel, architecture, etc. Love redone older structures. Room was huge, high ceilings, comfy bed, quiet and comfortable. Only issue. Shower water pressure was … sub par to say the least. It’s in the city, water pressure should peel paint! Other than that no regrets and would stay again/recommend. Restaurants, bars, Salingers, Spot Coffee around the corner and new East Ave urban spaces to walk to as well.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
The on-site restaurant and bar are often highlighted for quality food, cocktails, and atmosphere. In contrast, the included breakfast is frequently minimal or disappointing, and a few guests mentioned slow service or high prices.
Related guest reviews
10
Carol
19 Dec 2024
·
Stayed 1 night
Excellent location. Beautiful, historic property, professional and welcoming staff. Incredible restaurant on premises.
Excellent location. Beautiful, historic property, professional and welcoming staff. Incredible restaurant on premises.
10
Paula
29 Nov 2025
·
Stayed 1 night
clean room, nice friendly staff. very firm memory foam bed. restaurant had epic food- top 50 in the world at one point. Mixologist is from Michelin Per Se in NYC so drinks were delicious. Didn't go to the jazz bar downstairs but will hopefully return and will do that. Complimentary bagels and coffee for breakfast.
clean room, nice friendly staff. very firm memory foam bed. restaurant had epic food- top 50 in the world at one point. Mixologist is from Michelin Per Se in NYC so drinks were delicious. Didn't go to the jazz bar downstairs but will hopefully return and will do that. Complimentary bagels and coffee for breakfast.
8
Apostle Troy
17 Feb 2025
·
Stayed 1 night
In advertising for this hotel, it is noted through Expedia that Breakfast is included, however, there was no Breakfast at all. Just Coffee and Muffins were at the Coffee Stand. In today's economy, and with Hotel & Lodging Prices as high as they are, a hotel of this Calibur, should definitely has a decent Breakfast included. They use to have a very good hot breakfast before, they need to definitely bring it back.
In advertising for this hotel, it is noted through Expedia that Breakfast is included, however, there was no Breakfast at all. Just Coffee and Muffins were at the Coffee Stand. In today's economy, and with Hotel & Lodging Prices as high as they are, a hotel of this Calibur, should definitely has a decent Breakfast included. They use to have a very good hot breakfast before, they need to definitely bring it back.
10
Gary
11 Oct 2025
·
Stayed 1 night
Enjoyed very much our overnight stay at the Inn on Broadway. Excellent bar - the bar decor is very pretty and relaxing - and we had an awesome meal there. And excellent service!
Enjoyed very much our overnight stay at the Inn on Broadway. Excellent bar - the bar decor is very pretty and relaxing - and we had an awesome meal there. And excellent service!
6
Barbara
19 Aug 2025
·
Stayed 4 nights
Breakfast was horrible Inn is beautiful inside outside not the greatest area.
Breakfast was horrible Inn is beautiful inside outside not the greatest area.
8
Mirjana
6 Sept 2024
·
Stayed 1 night
They mentioned breakfast is included. Not true. It was only coffee (I had to asked for that too) and muffin. Oh, there were only two dried small oranges. That's all. Do not get fooled by that posting. Other than that was not bad
They mentioned breakfast is included. Not true. It was only coffee (I had to asked for that too) and muffin. Oh, there were only two dried small oranges. That's all. Do not get fooled by that posting. Other than that was not bad
10
Dorothy R
12 Dec 2024
·
Stayed 1 night
I liked this historic hotel but liked the staff even more. They were top tier in professionalism and made me feel special and right at home. A local friend met me for dinner. The bartender was so great we decided to eat at the bar instead of going into the restaurant. The dinner was absolutely gorgeous and so delish!
I liked this historic hotel but liked the staff even more. They were top tier in professionalism and made me feel special and right at home. A local friend met me for dinner. The bartender was so great we decided to eat at the bar instead of going into the restaurant. The dinner was absolutely gorgeous and so delish!
10
Claude
29 Dec 2025
·
Stayed 1 night
Breakfast poor choice
Breakfast poor choice
6
Patrick
5 Sept 2025
·
Stayed 1 night
Uncomfortable bed. Curtains let in too much light. No deadbolt or other security locks on the door. Pathetic excuse for breakfast consisting of mediocre pastries, frosted flakes and tubs of yogurt. No ice. Pluses were a beautiful building, an excellent jazz club in the basement, and friendly staff.
Uncomfortable bed. Curtains let in too much light. No deadbolt or other security locks on the door. Pathetic excuse for breakfast consisting of mediocre pastries, frosted flakes and tubs of yogurt. No ice. Pluses were a beautiful building, an excellent jazz club in the basement, and friendly staff.
6
Donna
8 Jun 2024
·
Stayed 1 night
Very slow service at the restaurant, confusion with the orders and billing. The food was over cooked.
Very slow service at the restaurant, confusion with the orders and billing. The food was over cooked.
Was this helpful?
AI-generated summary based on recent guest reviews
4
Kimberly
4 weeks ago
·
Stayed 1 night
There are no basic rooms with a refrigerator. This is a very basic amenity that I should not have to go without. The rooms are all spacious and could certainly accommodate one. Present a huge issue for anybody carrying medication or in need of keeping anything refrigerated.
There are no basic rooms with a refrigerator. This is a very basic amenity that I should not have to go without. The rooms are all spacious and could certainly accommodate one. Present a huge issue for anybody carrying medication or in need of keeping anything refrigerated.
10
Melissa
27 Jun 2026
·
Stayed 1 night
Great location, beautiful building. The staff were extremely friendly and the rooms were huge. Would definitely stay here again
Great location, beautiful building. The staff were extremely friendly and the rooms were huge. Would definitely stay here again
10
melinda
24 Jun 2026
·
Stayed 1 night
I enjoyed my stay and can't wait to come back
I enjoyed my stay and can't wait to come back
8
Amy
22 Jun 2026
·
Stayed 3 nights
Beautiful old inn. Nice and quiet and spacious room. The doors had nothing but handle locks. No deadbolt or chain/bar latch. Which I did not like and let the front desk know. Also, the room could use a full length mirror and a chair or small sofa to sit on . No place in lobby to sit either. But it was a great location and good parking
Beautiful old inn. Nice and quiet and spacious room. The doors had nothing but handle locks. No deadbolt or chain/bar latch. Which I did not like and let the front desk know. Also, the room could use a full length mirror and a chair or small sofa to sit on . No place in lobby to sit either. But it was a great location and good parking
10
Iskander
5 Jun 2026
·
Stayed 5 nights
I enjoyed my stay. The photo of the room was a bit deceiving: mine was much smaller. Also, I wish my room had two keys: this is a boutique hotel and they don't use keycards. Otherwise, the location was great (3 blocks from Eastman School of Music), nice breakfast with extended hours, and a very friendly and helpful staff.
I enjoyed my stay. The photo of the room was a bit deceiving: mine was much smaller. Also, I wish my room had two keys: this is a boutique hotel and they don't use keycards. Otherwise, the location was great (3 blocks from Eastman School of Music), nice breakfast with extended hours, and a very friendly and helpful staff.
FAQs about Inn on Broadway
Is parking available at the property?
Free valet parking is available onsite, and there is also limited onsite parking. No reservation is required for parking.
What type of breakfast is offered and what are the serving hours?
A complimentary continental breakfast is served daily from 7:00 AM to 11:00 AM.
Does the property allow pets?
Pets are not allowed at this property. However, service animals are exempt from this policy.
What are the standard check-in and check-out times?
Check-in time is at 3:00 PM, and check-out time is at 11:00 AM. Late check-out is available for a fee, subject to availability.
What accessibility features does the property offer for guests with disabilities?
The property features wheelchair accessible facilities, including limited access to public areas and rooms. There is also a step-free entrance.
What is the location of the property in relation to key landmarks?
The property is centrally located in Rochester, just steps from Eastman School of Music and within a 10-minute walk of Strong. It is 0.5 mi (0.8 km) from Park Avenue and 0.7 mi (1.1 km) from Blue Cross Arena.
What are the policies for guests staying with children?
Children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-14: 170.5834754316406USD
- 2026-09-15: NO DATA
- 2026-09-16: NO DATA
- 2026-09-17: NO DATA
- 2026-09-18: NO DATA
- 2026-09-19: NO DATA
- 2026-09-20: NO DATA
- 2026-09-21: NO DATA
- 2026-09-22: NO DATA
- 2026-09-23: NO DATA
- 2026-09-24: NO DATA
- 2026-09-25: NO DATA
- 2026-09-26: NO DATA
- 2026-09-27: 197.7202525361023USD
- 2026-09-28: 203.751588494812USD
- 2026-09-29: 199.18336675845336USD
- 2026-09-30: 201.49335249545285USD
- 2026-10-01: 199.7980599673767USD
- 2026-10-02: NO DATA
- 2026-10-03: NO DATA
- 2026-10-04: 199.7980599673767USD
- 2026-10-05: 200.37957981607053USD
- 2026-10-06: 199.7980599673767USD
- 2026-10-07: 199.7980599673767USD
- 2026-10-08: 201.49335249545285USD
- 2026-10-09: 308.76235332360835USD
- 2026-10-10: NO DATA
- 2026-10-11: 249.70762694381713USD
- 2026-10-12: 201.49335249545285USD
- 2026-10-13: 199.7980599673767USD
- 2026-10-14: 207.86302503421018USD
- 2026-10-15: 204.78466398208616USD
- 2026-10-16: NO DATA
- 2026-10-17: 253.66550463259887USD
- 2026-10-18: 204.3096545665283USD
- 2026-10-19: 207.48360912857055USD
- 2026-10-20: 206.7063065875244USD
- 2026-10-21: 204.78466398208616USD
- 2026-10-22: 204.78466398208616USD
- 2026-10-23: NO DATA
- 2026-10-24: NO DATA
- 2026-10-25: 201.49335249545285USD
- 2026-10-26: 206.85745315026855USD
- 2026-10-27: 205.11933811047362USD
- 2026-10-28: 206.85745315026855USD
- 2026-10-29: 204.13565289678954USD
- 2026-10-30: 223.04534862463376USD
- 2026-10-31: 222.51621239944456USD
- 2026-11-01: 201.04523040530395USD
- 2026-11-02: 207.2137146139221USD
- 2026-11-03: 203.93180576760864USD
- 2026-11-04: 203.18216530136107USD
- 2026-11-05: 205.11933811047362USD
- 2026-11-06: 223.47212989068603USD
- 2026-11-07: 226.52731889288327USD
- 2026-11-08: 206.85745315026855USD
- 2026-11-09: 204.03976005187988USD
- 2026-11-10: 205.11933811047362USD
- 2026-11-11: 204.03976005187988USD
- 2026-11-12: 201.20655435775757USD
- 2026-11-13: 313.0768974586792USD
- 2026-11-14: NO DATA
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- Children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-out is available.
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Business centre
Room service
Valet parking
Dry cleaning
Services
Business centre
Dry cleaning
Housekeeping
Banquet facilities
Luggage storage
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Activities
Outdoor Furniture
Internet
Free wi-fi
General
Room service
Restaurant
Non-smoking rooms
Allergy-free room available
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parking
Parking
Valet parking
Free parking
Parking (Limited)
Parking Onsite