Name: The Strathallan Rochester Hotel & Spa, Tapestry by Hilton
Address: 550 East Ave, East Avenue, Rochester, New York, United States of America, Rochester, Monroe County, US
Price range: US$203–US$935 per night
Rating: 8.43

What guests think

Recent reviews of The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton highlight friendly staff, a highly walkable location, and popular on-site dining and rooftop bar, while noting dated rooms, mixed cleanliness, and the permanent pool closure.

Rooms are often spacious with balconies and comfortable beds, but limited outlets, road or elevator noise, and occasionally unreliable Wi‑Fi are noted. Facilities draw praise for a solid gym, rooftop fire pits, and easy parking, while some guests mention aging elevators. Overall, expect a walkable base with strong amenities and occasional signs of wear.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The rooftop bar and outdoor fire pits are popular, and many reviews praise the gym and easy parking. Several note the pool is closed and elevators feel dated.

Related guest reviews

8

Adam

29 Jun 2024

·

Stayed 7 nights

The property is conveniently located to downtown Rochester. A big issue was they discontinued having coffee available in the mornings in the lobby (they had it for years). If forces you to go to the restaurant to purchase. This is very unlike other hotels. The furniture is starting to become fairly worn and outdated Also uncomfortable.

6

Venetia

29 Oct 2023

·

Stayed 2 nights

Overall ok…was disappointed they got rid of the pool and expanded their gym. They only mentioned the expanded gym, but not the pool being gone. Kinda messed up our stay.

10

Alan

6 Jul 2024

·

Stayed 4 nights

Nice hotel and great location in Rochester. The restaurant is one of my favorites, the check in is good and the gym was great- important to me.

6

Adam

2 Jul 2025

·

Stayed 6 nights

The property was covenient to the downtown. The renovated gym was excellent. The staff were friendly.

6

Adam

5 Jul 2023

·

Stayed 6 nights

The furniture in the room needs replacement. The fitness facility is outdated. Needs a rowing machine. The pool was closed. The elevator has a strange smell.

4

Louise

2 Jul 2023

·

Stayed 1 night

We were so disappointed when we checked in to learn that the pool has been closed for some time with no reopening plan in the near future. The website still stays the pool is open and we had to manage the disappointment with the kids. This isn’t acceptable since we selected this hotel because of the pool. When we asked how this situation could be resolved the person at check in said there was nothing as we booked via Expedia. Urg.

10

Michael

19 Jun 2025

·

Stayed 1 night

Great location. A lot of fun stuff to do within walking distance. Free self parking which is always a plus.

10

Donald

11 Apr 2024

·

Stayed 3 nights

Loved the outdoor firepit

8

Jonathan

20 Apr 2024

·

Stayed 2 nights

Did not like the old elevators and the carpeting

10

Christy Dawn

7 Apr 2023

·

Stayed 1 night

Rooftop fire pit and bar are amazing. The food and service at Char is excellent. My suite is very spacious. Enjoyed our stay.

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Cleanliness

Feedback is mixed: many guests found rooms clean, but others reported missed cleaning, odors, or stained and dirty furnishings in some rooms.

Related guest reviews

10

Pamela

30 Dec 2025

·

Stayed 3 nights

Room was large and spotless. Great bar and restaurant. The staff is AMAZING!

4

Vehbi

30 Aug 2025

·

Stayed 1 night

The room is absolutely disgusting! There are stains all over the walls, ceiling and furniture. The couch is disgusting, there’s stains on the couch. The computer chair in the room looks like you picked it out of the trash and placed it in our room, it’s full of stains and it’s ripped. The wallpaper in the bedroom is peeling off the wall, there’s dirty finger prints on the ceiling. All the furniture is full of stains. I chose this venue for a special occasion and we came here after our wedding for our first stay as husband and wife. My wife walked in her dress, i still had my tux on… your staff was not welcoming and didn’t even say congratulations! To them We were just a regular guest checking in… i am highly disappointed in your staff, and the lack of quality control for the rooms. Your hotel took our special night from us, the most special night of our life that we will never get back! I paid almost $300 to stay in a run down furniture room full of stains on the walls and ceiling. I will be sure To never book a hotel room at the Strathallen Hotel again and share my negative experience with my family and friends to prevent them from disappointment, very disappointing for your brand.

10

Stephanie

19 Apr 2025

·

Stayed 2 nights

Fantastic hotel! It's beautiful, clean and classy. We enjoy staying here every time!

4

Dan

3 Mar 2023

·

Stayed 3 nights

Property was inviting but the room I had was dirty. Molding around entry door filthy. Telephone in room dirty. Shower stall floor felt slimy. Room closet had an unclean smell. Food left in freezer and microwave not clean.

10

Sandra

1 Aug 2025

·

Stayed 3 nights

Convenient location. Rooms were clean. Housekeeping staff were friendly and willing to provide services (additional towels) when requested. Restaurant was very good. All staff members were friendly and helpful!

4

Ioana

11 Jun 2023

·

Stayed 1 night

Old and dirty furniture in the room. The room smelled of old cigaret smoke. The paint on the wall was dirty and scratched and the wall paper in the bathroom was coming off. I payed 680$ per night for accommodations resembling a motel not a luxury hotel.

10

Nathaniel

1 Jan 2023

·

Stayed 1 night

The bathroom was not cleaned.

10

Ernest

11 Mar 2024

·

Stayed 1 night

Great staff, cleanliness

8

Keri

13 Mar 2023

·

Stayed 1 night

The room was spacious and comfortable. Staff super nice and helpful. The room could have used a more thorough clean - we found a couple of empty liquor bottles in the cushion of the pullout and the floor of the bathroom looked to have been missed before our check in. The towels also had an odd smell to them (all of them). If you are a light sleeper, ask for a room that doesn’t face the front of the hotel - lots of road noise. These are all things that are easily fixable, which is why I’ve given decent ratings in the categories.

10

Laura

28 May 2024

·

Stayed 2 nights

Had a wonderful stay! The room was clean and large and the front desk was wonderful and helpful! And the restaurant Char was 5 star all the way! Even at breakfast it was superb

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Rooms

Rooms are frequently spacious, often with balconies and comfortable beds. Downsides include dated furniture in places, limited outlets, noise from traffic or elevators, and occasional Wi‑Fi issues.

Related guest reviews

6

Ayree

8 Oct 2023

·

Stayed 1 night

I really loved the location of the hotel, on-site free parking, a very friendly check-in process and the suite was very lovely. Unfortunately, what looked to be a comfortable bed, was anything but. My young son and I shared it and we both had one of the worst nights of sleep. The bed was extremely uncomfortable. The bedding was hard and stiff - so much so that it poked us so much during the night, which kept waking us up. Also, our room was right next to the elevators and the noise from it was extremely loud all night long. I would love to say I would stay again because everything else about the hotel was great, but not getting a good night of sleep is enough for me to look elsewhere for our next visit, which will be in a few months.

10

Anne

12 Oct 2025

·

Stayed 3 nights

Friendly welcoming staff, clean and spacious room, comfortable bed and perfect pillow.

8

Belinda

7 Mar 2025

·

Stayed 1 night

The rooms were very clean and that’s most important to me when traveling. The lack of sufficient outlets in the room was disappointing. My room only had 1 outlet by the bedside and one plug was for the light. Most people have other things to plug in besides just a phone. I had to unplug the light to use my heating pad. There was a lack of lighting in the room especially since I had to unplug the bedside lamp. I was disappointed that the beautiful staircase that is shown in photos on various social media sites for the Strathallan was not located at the hotel. That staircase is actually at the spa across the street. The staff we encountered were very professional and friendly. Overall it was a good visit.

10

Tim

9 Jan 2025

·

Stayed 2 nights

Fantastic bed and linens.

10

Louis

22 Sept 2025

·

Stayed 2 nights

Nice we had a balcony by you could actually use.

10

CAROL

26 Feb 2025

·

Stayed 3 nights

The staff was gracious, attentive, knowledgeable, and responsive. The rooms were comfortable, quiet, and roomy enough for me to maneuver on a knee scooter. All in all a lovely experience. Would definitely stay here again.

6

Michael

21 Feb 2023

·

Stayed 2 nights

The hotel was nice, clean, and well maintained. The internet was terrible - the connection in our room continuously dropped and was hopelessly slow when it did work. The room had a pull out couch but no blankets for my daughter and it took an hour and two requests before they would bring any up. When they finally brought a blanket up, it was scratchy and uncomfortable. The bathroom sink was really slow to drain and the toilet flushed about half the time you pushed the lever.

10

subramaniam

23 Aug 2024

·

Stayed 3 nights

Great Hotel. But the AC unit was noicy. The room facing to road, wher I stayed was also noicy because of cars and buses pulling in to the Hotel driveway.

10

Wayne

13 May 2025

·

Stayed 1 night

The view from our balcony

6

ERIN

19 Jan 2025

·

Stayed 1 night

Love the Strath but rooms definitely need updating- walls need a fresh coat of paint and furniture was pretty worn down

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Service

Service is widely praised as friendly and helpful with smooth check-in and attentive staff. A few guests reported issues such as rude management, unresolved noise complaints, and disputed charges.

Related guest reviews

2

Erica

27 Jul 2025

·

Stayed 2 nights

Was charged for smoking and pet hair. 1. Don’t travel with an animal. There is video proof the hotel has when I entered and exited the building. 2. I haven’t smoked in my 37 years of living. I left the room immaculate like I always do when leaving a hotel. I travel all the time not once have a hotel charged me for fake incidentals. Be aware when staying here. I even took pictures upon checking out.

10

Martin

16 Aug 2025

·

Stayed 5 nights

Housekeeping did a great job every day of our stay. Dinner crew was great, as was front desk. Will stay here again if the opportunity comes around.

10

Eric

26 May 2024

·

Stayed 1 night

Check-in was fast and easy. Staff was nice. Received a text message a few minutes after check-in asking how the room was and whether I needed anything to make my stay more pleasurable. The room (suite) was large, clean and the king size bed was comfortable. My only complaint was it appeared I had to sign up for a Hilton Honors account before I could use the free WiFi. Other than that, everything was perfect!

6

Alex

13 Jul 2025

·

Stayed 3 nights

The hotel is well appointed, clean, and modern. It has an up-scale feeling to it, and is generally very comfortable. The roof-top lounge is worth a visit, and the restaurant food is high quality and well presented. It still feels pricey for what it is, but not too pricey. The staff is generally excellent, and overall I had a positive experience. That said, I had a few very negative interactions with one or two of the more senior and older/mature looking members of the staff. They were consistently gruff, came across as rude, and borderline unprofessional. Their behaviour compares very poorly to the rest of the crew. Since they're still employed, I assume they are the hotel management. I didn't ask. One particularly poor experience was when I called down to ask about late checkout. For context, I was in an "accessibility" room. I have some mobility issues, and this is a room designed to be more comfortable for people like me. I called at 11:10, and was told to vacate by 11:30. The call was handled by what I assume is a manager. I met him again on the way out - he was running the reception at the time. Thinking that the 20 minute deadline is some sort of gaffe or mistake, I made the mistake of checking. I asked if this is standard hotel policy or some kind of emergency. He made it clear to me that it's not an emergency, not hotel policy, and that he didn't appreciate being called out like this in front of other guests. Barely-contained rude and unprofessional.

10

Traci

13 Oct 2025

·

Stayed 4 nights

We called the day prior inquiring about an early check in. Ryan said it was booked solid and they can't guarantee early check ins, but he would keep his fingers crossed and think positive thoughts for it to happen. We got in at noon and Ryan's positive vibes worked and he was so wonderful and got us an outstanding room! Thursday night, I couldn't get my laptop to connect to the hotel WiFi but the bartender that night saved me and got it done! This was my 2nd stay in as many months and looking forward to our next visit!.

6

Timothy

7 May 2023

·

Stayed 1 night

There was a party and people smoking weed in the room below us at 3am. Nothing was done about it because we called again at 3:45am. Woke up both our children, and didn’t get much sleep because of this. For a one night stay, this was highly disappointing.

10

Sandra

1 Aug 2025

·

Stayed 3 nights

Convenient location. Rooms were clean. Housekeeping staff were friendly and willing to provide services (additional towels) when requested. Restaurant was very good. All staff members were friendly and helpful!

10

Charles

20 Aug 2024

·

Stayed 1 night

The staff and service is impeccable. The bar is awesome.

10

Judith

29 May 2025

·

Stayed 2 nights

Great location and helpful and pleasant staff

10

Christina

26 May 2025

·

Stayed 1 night

Check in was smooth and friendly

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AI-generated summary based on recent guest reviews

Location

Location is a strong point: many note a walkable neighborhood near museums and downtown with convenient access.

Related guest reviews

10

Anita

12 Oct 2024

·

Stayed 1 night

Beautiful location in the art district.

10

Dawn

27 Oct 2023

·

Stayed 1 night

What a fantastic location! The neighborhood was so beautiful. Convenient walk to many destinations, such as the art museum and theater for a concert. Excellent dining nearby, as well. Highly recommended! We will stay here again.

10

John

23 Oct 2023

·

Stayed 3 nights

Pleasant place to stay; easy access to U of R and to downtown

10

Michael

30 Jun 2025

·

Stayed 3 nights

Your a tourist and want location as a priority for your stay, this hotel could not be better in Rochester. Modern and in great condition, you can rest on a firm after walking the nostaligic neighborhood full of museums and good restaraunts.

10

Brian

11 Aug 2025

·

Stayed 1 night

Easy check in, clean hotel, central location

10

Ron

4 Aug 2025

·

Stayed 2 nights

Great place to stay. Location is great - right in the city. Walking distance to bars, coffee shops, and other venues. Rooftop bar was nice and had great drinks.

10

Stacey

25 Jun 2025

·

Stayed 4 nights

Great location, property was fantastic. Definitely recommend staying here.

10

Steven

18 May 2023

·

Stayed 5 nights

The location of the Strathallan is superb! It’s so close to great coffee, dining, and shopping. The staff was friendly and helpful, lays of good amenities on property if you opt to use them.

10

Mark

9 Sept 2025

·

Stayed 4 nights

We were visiting our son who lives near by. Its very conveniently located with many restaurants within walking distance. The staff was great.

10

Stephanie

13 Aug 2025

·

Stayed 2 nights

Comfortable hotel in a great location. Easy parking, good breakfasts, quiet neighborhood.

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Dining

Char and the bars receive frequent praise for quality steaks, breakfasts, and drinks with views. There are occasional negatives, including a report of cold breakfast.

Related guest reviews

10

Pamela

30 Dec 2025

·

Stayed 3 nights

Room was large and spotless. Great bar and restaurant. The staff is AMAZING!

10

Sebastian

30 May 2025

·

Stayed 1 night

The rooms are nice and the bathrooms / showers are very spacious. The staff is very helpful and I wpuld recommend this to any one of my friends / family coming into town. The steakhouse down stairs has phenomenal steaks and this place has a bar on the 9th floor too which is awesome. Drew and Thomas were great with us.

10

Alan

6 Jul 2024

·

Stayed 4 nights

Nice hotel and great location in Rochester. The restaurant is one of my favorites, the check in is good and the gym was great- important to me.

4

Katherine

3 Jun 2023

·

Stayed 1 night

No black tea for breakfast ice cold bacon and potatoes. Probably at least a day old.

10

Sonia

12 Sept 2023

·

Stayed 1 night

Spacious suite with 2 queen beds, balcony, kitchen area. Enjoyed the roof top bar specially the drinks, apps and great view. Are at hotel and had a convenient dinner too with very expensive wine.

10

Jasmyn

19 Apr 2024

·

Stayed 2 nights

Very good bar and restaurant!

10

Heather

6 Sept 2024

·

Stayed 1 night

This was a great place to stop for a night on our way to the Catskills. The breakfast at Char was delicious!

10

Sandra

1 Aug 2025

·

Stayed 3 nights

Convenient location. Rooms were clean. Housekeeping staff were friendly and willing to provide services (additional towels) when requested. Restaurant was very good. All staff members were friendly and helpful!

10

Christy Dawn

7 Apr 2023

·

Stayed 1 night

Rooftop fire pit and bar are amazing. The food and service at Char is excellent. My suite is very spacious. Enjoyed our stay.

10

Laura

28 May 2024

·

Stayed 2 nights

Had a wonderful stay! The room was clean and large and the front desk was wonderful and helpful! And the restaurant Char was 5 star all the way! Even at breakfast it was superb

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$185
February	US$171
March	US$193
April	US$209
May	US$273
June	US$272
July	US$227
August	US$241
September	US$268
October	US$274
November	US$220
December	US$198

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $230	15 $238	16 $245	17 $369	18 $244	19 $244
20 $203	21 $211	22 $230	23 $214	24 $238	25 $296	26 $296
27 $213	28 $238	29 $237	30 $230

Su	Mo	Tu	We	Th	Fr	Sa
				1 $329	2 $935	3 $456
4 $247	5 $238	6 $238	7 $232	8 $239	9 $271	10 $446
11 $232	12 $238	13 $238	14 $238	15 $238	16 $304	17 $329
18 $238	19 $231	20 $238	21 $238	22 $238	23 $271	24 $271
25 $224	26 $219	27 $233	28 $238	29 $238	30 $271	31 $271

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Strathallan Rochester Hotel & Spa, Tapestry by Hilton

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