Name: University Plaza Hotel
Address: 333 South John Q. Hammons Parkway, Downtown Springfield, Springfield, Missouri, United States of America, Springfield, Greene County, US
Price range: US$82–US$189 per night
Rating: 7.8

What guests think

At University Plaza Hotel, travelers praise the central location near MSU and downtown, the spacious atrium lobby, and generally friendly staff, but many report dated rooms with maintenance problems and inconsistent housekeeping that affect comfort and impressions.

Facilities include indoor and outdoor pools, but cleanliness and temperature vary, and guests cite broken ice machines, occasional elevator issues, limited restaurant/bar hours, and a parking fee. Room experiences range from spacious and comfortable to worn, with reports of weak or noisy AC, hot‑water inconsistencies, stained carpets, cracked tubs, and missing amenities like refrigerators or microwaves in some rooms. Breakfast quality is mixed and often only available as a paid buffet on weekends, while the lobby coffee shop earns better feedback. Expect a convenient, budget‑friendly stay with trade‑offs in upkeep and reliability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Large atrium with indoor and outdoor pools; experiences vary due to dirty or cold water at times, broken ice machines, occasional elevator problems, and a paid parking policy. Restaurant/bar hours are limited on some days; an airport shuttle is available.

Related guest reviews

10

shantel

17 Aug 2025

·

Stayed 2 nights

Our truck was hit in the parking lot and there were no cameras :(

6

Jason

8 Nov 2025

·

Stayed 1 night

Room was clean, several stains on the carpet. If you want breakfast it was roughly another $15-16 per adult. They only have two elevators and one was broken so it took forever to get from the fourth floor to the lobby.

8

Cathy

28 Sept 2025

·

Stayed 3 nights

Friendly and helpful front desk, airport shuttle provided.

10

Dianna

13 Aug 2024

·

Stayed 2 nights

We enjoyed our stay with connecting rooms as we had grandchildren. Both pools were nice and weightroom too. If consideration of future additions a hot tub would be great.

8

Rachel

14 Dec 2025

·

Stayed 1 night

When we arrived, the room was missing a few finishing touches. None of the lights went on with the light switch, so we had to manually turn each one on. There was only one coffee cup in the room. The bathtub had a purple haze to it. Also, the staff member who checked us in did not tell us about an internet password or point us to the elevators (we were on the 4th floor and we didn’t see any signs pointing us to the elevators), but we were able to check in early at 2:30pm instead of 4pm, which was really helpful for us. We were really thankful the indoor pool was working! Overall, a good stay.

8

April

5 Dec 2025

·

Stayed 1 night

Room and common areas clean, but none of the ice machines worked.

4

Cody

17 Aug 2025

·

Stayed 1 night

For the price, I expected more. Turns out, the only real ammenity was the location. No mini fridge, no vending on my floor, and the indoor pool isn't heated so it was freezing. And half of the hotel was without power during my stay. No storm, just blowing main breakers. And housekeeping came to my room at 9 when checkout is at 11. I've stayed at much better for much less. My family and I will not be returning.

8

Sandi

16 Jun 2025

·

Stayed 1 night

The rooms and pool were great. We had a couple of issues. They have free breakfast but only ON WEEKENDS - important to know if you’re traveling during the week. Also they have laundry but it’s coin operated and the manager wasn’t there so we couldn’t buy quarters - they may want to switch to the card operated kind of allow their other employees access to the coins.

8

Nicholas

20 Sept 2025

·

Stayed 5 nights

Excellent staff! Older hotel with some kinks but hotel staff did everything they could to accommodate and made it easy to get towels when you have dogs in the room. Very inexpensive room rate. Only downside is if you’re looking to eat at the hotel the restaurant wasn’t always open, staffed, and ran out of food. That said, PLENTY of walkable options to eat elsewhere unless you’re extremely disabled. Not perfect but they certainly did their best Especially under the circumstances of how many simultaneous conferences were going on and how full the hotel was.

6

MICHELLE

29 Sept 2025

·

Stayed 2 nights

Front desk was kind of rude and indoor pool was freezing

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Cleanliness

Feedback is mixed: some areas are clean, but many guests report stained carpets, odors, mold/mildew, and missed details on floors, fixtures, or linens. Housekeeping frequency and thoroughness are inconsistent.

Related guest reviews

4

Jennifer

23 Sept 2025

·

Stayed 2 nights

The lobby of the hotel is nice-- the rooms...not so much. In desperate need of updating. When the rooms are this old, it is impossible to get them clean.

4

Morgan

3 Nov 2025

·

Stayed 5 nights

Staff of great! But the cleanliness was another story. Carpets were still covered in pet hair, down the hallway to the elevator and in my bedroom when I arrived. If you're going to be a pet friendly hotel, you should have equipment that can handle dog hair on a daily basis. Also, my bed sheets had yellow stains on them. They're white so it was easy to spot, flipped that sheet to the foot of the bed because they were small areas and the rest of the sheets were fine. Lastly, besides the smell of old carpet or something hitting me in the face every time I walked into my room that was about it. Oh, also, you need to update your "Hotels.com" website that they do not serve complimentary breakfast anymore! I was very disappointed when I got there are there dining area was not set up that next morning.

10

Kathryn

14 Dec 2025

·

Stayed 2 nights

The room was very clean. I appreciated the amenities also

2

Santina

3 Aug 2025

·

Stayed 1 night

Very friendly staff, indoor and an outdoor pool. Not very clean- lacking attention to detail. Hair in tub, spilled stuff on floor, ripped couch, torn up carpet, non smart tv, TV has lines due to about to go out. Bed lumpy and dips, did not have the room we booked, moved us to another room that was not accessible. Had to use lobby bathroom for wheelchair accessibility. And so much more…

2

Mike

12 Aug 2024

·

Stayed 1 night

Dirty, poorly maintained worn out furniture, carpet etc.

6

Nereida

2 Oct 2025

·

Stayed 1 night

clean bed and bathroom, elevator and door knobs dirty, seems general cleaning is done but not the details

2

Albert

26 Oct 2025

·

Stayed 2 nights

Had to move rooms twice because the first room had mold/mildew all over the ceiling and smelled, the 2nd room’s A/C was so loud and clanking. Ended up having to stay in the 3rd room because that was all that was left and the floors were filthy. We will never stay here again.

6

Megan

6 Nov 2025

·

Stayed 3 nights

The whole hotel needs an upgrade. It’s just kind of dingy. There were burns in the carpet, low water pressure, no fridge, dirty curtains. The bed sheets and towels were clean. The staff were helpful.

4

Daniel

14 Aug 2024

·

Stayed 1 night

Tired looking. Yucky carpet. Dingy bathroom.

8

Patricia

12 May 2025

·

Stayed 2 nights

I really enjoyed the lobby area and the out door fire pit with music. My room was clean, but needed some fixing. The curtains were too long and bunched at the bottom and were dragging on the floor. The bottom of the bathroom door was warped like it was wet at some point. The popcorn ceiling looked patched in places. The service was good and the hallways and stairwell were clean.

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Rooms

Rooms are generally dated with uneven maintenance—frequent notes about noisy or weak AC, hot‑water issues, worn furniture, cracked tubs, and thin walls or atrium noise. Sizes can be spacious, but amenities like fridges or microwaves are not in every room.

Related guest reviews

4

Jennifer

23 Sept 2025

·

Stayed 2 nights

The lobby of the hotel is nice-- the rooms...not so much. In desperate need of updating. When the rooms are this old, it is impossible to get them clean.

2

Gable

28 Dec 2025

·

Stayed 2 nights

The room was severely outdated. There was a hole in the ceiling by the sprinkler system. The AC sounded horrendous. The bed was anything but comfortable (could feel springs everywhere). We actually ended up only staying in the room for about an hour before deciding to just check out and go to the Oasis.

8

Edmond

12 Jan 2025

·

Stayed 1 night

Just need updated rooms.

8

Ali

28 Sept 2025

·

Stayed 2 nights

Shower wall panel cracked. Shower took long time to get hot. Corners of bathroom floor dusty and grimey. No microwave in room. Desk lamp not working. Weird to have coffee maker in bathroom. Stains on carpet. Some areas of the halls of hotel smelled like weed. Everything else was fine.

10

Tiffanie

18 May 2025

·

Stayed 1 night

Nice staff, easy check in. Clean enough room. One lamp wasn’t plugged in, the only outlet near it was already full. The room was warm even with the A/C on 60. Would stay here again though!

8

Barb

11 Aug 2025

·

Stayed 1 night

Love having microwave and refrigerator in room Spacious with couch

8

Gloria

4 Aug 2025

·

Stayed 1 night

Very friendly staff. Love the spaciousness of the building. But the inside decor is very old and dated. Couch was very worn out, TV broken, light not working.

6

Karen

28 Sept 2025

·

Stayed 1 night

Shower water was scalding hot, could not have bathed a child in it. Could not get room cooled off even with thermostat set at 60.

6

April

20 Oct 2024

·

Stayed 1 night

Check in was quick and the location was great for the activities we had planned. However, the rooms were severely outdated. The king size bed was comfortable, but the pull out couch was really old and had stains on the mattress. The shower had a crack in the wall that was just plastered over. The breakfast buffet was overpriced for what it was. Overall, the place needs a serious update, but if that’s not very important to you and you just want somewhere close to campus, then it will do.

4

Ray

10 May 2025

·

Stayed 1 night

The rooms are really outdated and worn. The clocks, phones, lights and plug-ins need to be updated to accommodate electrical devices. No USB plugs in the rooms. The AC unit was very loud in the room and all of the smells from the restaurant below filtered into the room as soon as breakfast was being made. Time for a make-over.

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Service

Staff are often friendly and helpful, but guests report long check‑in delays, difficulty reaching the front desk, and unresolved requests for towels or bedding. Service levels vary with staffing, especially during busy events or late hours.

Related guest reviews

4

Katie

25 Jul 2025

·

Stayed 1 night

I definitely liked the property. I was just disappointed with the check in process since I had to wait an hour past. Check in to get into my room after I'd already been waiting several hours since they don't allow people to check in early.

2

Emily

16 Nov 2025

·

Stayed 2 nights

We were driving 8 hours to Springfield after a 12 hour work day. I knew we wouldn’t be arriving until late, so I called the hotel to give them a heads up that we would still be coming and asked them to please not give away the king bed room we reserved. The kind woman on the phone said it would be no problem and she would make note in my account for the next person coming in. When we arrived at 2:42am to check-in, the young man at the front desk said we could not check in. He said “the system already reset for the night” and there was nothing he could do to help us until it rebooted the next morning. I asked him what his suggestion for us was, as we only had 4 hours at this point to get some sleep before an 8am meeting. He suggested we wait in the lobby until morning or find another hotel. So that’s exactly what we did - found (and had to pay) for another hotel down the street. I asked if I could atleast be refunded and he also claimed he was unable to do that due to the computer shut down. I have loyally been staying at university plaza for years. My parents got married there. After this experience, and the lack of help or compassion I received from the young gentleman working, I am not sure I’ll be going back. He could have called and asked our ETA. He could have gone ahead and activated room keys knowing we were still coming (since I called and gave a heads up). Instead he said “there was nothing he could do for us”. Very disappointing.

2

Andrew

11 Feb 2024

·

Stayed 1 night

Parking was not available. Room was not ready 4pm check in. Staff rude

8

Cathy

28 Sept 2025

·

Stayed 3 nights

Friendly and helpful front desk, airport shuttle provided.

4

Amy

5 Jul 2025

·

Stayed 2 nights

Hotel was good, but had some serious issues. 1 - no towels at all in the room. (We had to go to the desk to get some because phone was not working). 2 - Most frustrating. The hideaway bed (sofa bed) that was advertised as part of this room, had no bedding at all available. Went to front desk, but was told that there was none available. My 18yr old son slept the first night with no sheets, pillows, or blankets. I am frustrated that I did not receive what was promised for the price I paid. Especially since Springfield has lots of options. Thanks for listening, Ron & Amy Barker

8

Scott

22 Nov 2025

·

Stayed 1 night

The staff was very helpful

10

Wayne

7 Apr 2025

·

Stayed 1 night

I stay at UP a few times a year and not too long ago, I have felt the rooms have gone down hill. AC not working correctly, noisy or dripping water on the floor. Check in was a bit of a nightmare, but this last visit, my room was clean and perfect. Check in was fast and easy.

10

Floyd

1 Jul 2025

·

Stayed 4 nights

The man who checked my family in was absolutely great. He was also the person who gave us towels when we asked at front desk. My wife stated that it seems as if he loved his job.

6

Jordan

23 Mar 2025

·

Stayed 1 night

Did not enjoy the check-in process at all. Had to wait an hour to get checked in because our room “wasn’t ready.” Both my husband and I used to travel for a living and never waited so long for our room to be ready. There was also children’s running circles, racing each other, yelling and screaming. So very inconvenient and I’m thankful we weren’t trying to rest at the time, but I’m sure others were and I felt sorry for them. Probably won’t be choosing this hotel again.

2

Cayde

25 Nov 2025

·

Stayed 2 nights

We waited 45 minutes for someone to check us in at the front desk. Rooms did not match the photos on the website (they must of been taken when the hotel FIRST opened). The rooms are in complete disarray, dirty and in heavy need of renovation. We ended up switching from the first room because the shower head was broken, the toilet had low flushing pressure, and the TV didn't work. I understand the "get what you pay for" mentality, but I would expect this from a motel not a hotel, especially not a quality inn. The staff member who took care of us was friendly and did her absolute best to work with what she had, so I want to emphasize we did not have any problems with her but the way the entire place is run. A $100 deposit on a room where everything is dirty, broken, patches and rundown is absolutely ridiculous. What's left to break? Would absolutely recommend finding a different hotel.

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Location

Consistently praised location within easy walking distance of Missouri State University, Hammons Field, and downtown dining. Convenient for campus visits and events.

Related guest reviews

10

Tana

26 May 2024

·

Stayed 1 night

Great place to stay to go the the Springfield Cardinals game!

10

Melissa A

19 May 2025

·

Stayed 1 night

Its a very convenient locstion to the college where my son is attending.

8

Garlan

14 May 2025

·

Stayed 2 nights

Nice enough. Pretty good location as far getting around to nearby restaurants and sites.

10

James

17 Feb 2025

·

Stayed 2 nights

Close to the downtown as well as the University.

10

Lisa

7 Nov 2025

·

Stayed 1 night

Great room and great location for Hammons hall

10

Jeff

1 Oct 2025

·

Stayed 2 nights

Great place to stay if you have students at MSU.

8

Karen

27 Sept 2025

·

Stayed 3 nights

This hotel is always accommodating and so accessible to downtown.

8

Sandra

21 Sept 2025

·

Stayed 1 night

Good hotel close to MSU

8

Mark

10 Jun 2024

·

Stayed 2 nights

Property has a great location near MSU campus and downtown.

10

Allison

12 Nov 2025

·

Stayed 1 night

Clean room, comfortable beds, helpful staff, great location. Would stay again.

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Dining

Breakfast feedback is inconsistent; the buffet is paid and commonly available only on weekends, with quality ranging from excellent to cold or limited. The lobby coffee shop earns good remarks, while the on‑site restaurant/bar is sometimes closed or understaffed.

Related guest reviews

10

Vicki

7 Dec 2025

·

Stayed 1 night

Breakfast was really good but they could have had another person working the counter to help move people through faster. Overall, our stay was great.

8

Alycia

27 Aug 2025

·

Stayed 1 night

Nice. Clean. Front desk personnel were not always available and could have been more friendly. Pool area could have been cleaner. Coffee shop was great. Excellent service and the baked goods were fresh and delicious. Baristas were very friendly, offered suggestions and attentive to guests.

10

Tracey

7 Sept 2025

·

Stayed 4 nights

I was there for a conference and it didn’t really seem like there were enough staff to efficiently handle the group. The conference food was repetitive and not very good which is disappointing. If I had been there for any other reason I would have no complaints. I adored the staff in the coffee shop!

10

Jeff

14 Sept 2025

·

Stayed 1 night

Great hotel, great breakfast buffet, which I guess they only do on the weekends. Very close to Missouri State and downtown. Will absolutely stay here again

8

Juby

17 Oct 2024

·

Stayed 1 night

Beautiful place, oerfect walking distance to JQH Arena. My only complaints would be that there was no mini fridge in the room, the on-site restaurant Terrace Grille was never open while we were there, not in the evening or at breakfast. Also, no continental breakfast??? I thought about all hotels served continental breakfast these days! Super unexpected and disappointing! Was it because we stayed midweek on a Wednesday??? I feel like we were cheated.. i will give some props for the lady who was working the coffee shop that morning! She was swamped with guests (who were probably expecting a continental breakfast) and she kept her cool and was quick and professional and resoectful. Super professional and admirable withhow she handled the stress of the crowd all by herself and not letting it show, just kept plugging along cool as a cucumber! Give that girl a raise!!!

8

Nicole

3 Dec 2025

·

Stayed 5 nights

The rooms are clean and bathrooms look good. My only issue is that they only offer the buffet on weekends, this is not mentioned when checking outmentiThnotllmeyou oay for it. So they give you a tu of h

2

norma

11 Dec 2025

·

Stayed 1 night

The breakfast was notbgood at all, the food was super dried. The sausage were over cooked and beown, the French toast was soggy and gross, the egg wete undercook and running.

8

Gregory

2 Aug 2025

·

Stayed 1 night

Had a good experience nice hotel, friendly staff but breakfast was a 1star cold and hard

2

Jared

27 Sept 2024

·

Stayed 2 nights

This is a hotel for business travelers. The internet was nonexistent. Could not open a webpage just kept clocking. I could not get any work done. No food options. Thursday breakfast buffet and not on frifay. No other options. Buffet was treatable. Cold and gross.

10

Debra

4 Aug 2025

·

Stayed 1 night

Breakfast buffet was excellent ($15 adult). Every time I'm in town for a Springfield Cardinals game I always stay at this hotel because its within walking distance of the stadium. The king size bed was so comfy.

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Month	Average price
January	US$139
February	US$99
March	US$107
April	US$120
May	US$97
June	US$96
July	US$97
August	US$90
September	US$115
October	US$108
November	US$95
December	US$97

Su	Mo	Tu	We	Th	Fr	Sa
				1 $122	2 $122	3 $120
4 $95	5 $189	6	7 $97	8 $97	9 $96	10 $97
11 $95	12 $97	13 $96	14 $96	15 $97	16	17 $123
18 $121	19 $121	20 $123	21 $122	22 $123	23 $123	24 $111
25 $110	26 $123	27 $122	28 $123	29 $123	30 $122	31 $115

University Plaza Hotel

Prices for University Plaza Hotel

Monthly average prices

About this property

Location

Room options

Executive Suite, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed, Poolside

Room, 1 King Bed with Sofa Sleeper

Room, 1 King Bed, Accessible

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Guest reviews of University Plaza Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about University Plaza Hotel

Considering this hotel for your Springfield trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $147	18	19
20 $97	21 $84	22 $84	23 $82	24 $128	25 $136	26 $139
27 $83	28 $83	29 $84	30 $84