Name: DoubleTree by Hilton Utica
Address: 102 Lafayette Street, Utica, New York, United States of America, Utica, New York, US
Price range: US$198–US$348 per night
Rating: 8.55

What guests think

At DoubleTree by Hilton Utica, travelers repeatedly praise the grand historic building, friendly staff, and generally spacious, comfortable rooms, while noting some drawbacks like inconsistent housekeeping, occasional HVAC or Wi‑Fi issues, dated elevators, and uneven breakfast service.

The hotel’s character and lobby impress many, and several guests enjoyed the convenient downtown location near the Stanley Theater, Nexus Center, and restaurants. Complaints also include check-in delays or billing mishaps and, for some, a sparse or uneasy feel in the surrounding area at night. Good fit for travelers who value historic charm over modern polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Historic public spaces and convenient on-site parking are appreciated, with an on-site bar/restaurant and a usable gym noted. Downsides include dated, small elevators and Wi‑Fi complaints (intermittent or paid), plus occasional limited bar hours or slow lot clearing.

Related guest reviews

8

marjorie

11 Sept 2025

·

Stayed 2 nights

I liked my stay I think yall just need a pool

10

Robert

16 Sept 2025

·

Stayed 2 nights

This is a beautiful old style hotel! The renovations that were done were exquisite and we enjoyed our stay very much we booked a corner room which was very spacious with great amenities..we liked the easy parkng and accessibility. Do not hesitate to book a stay at this “back in time “ gem!!!

8

Matthew

14 Jan 2025

·

Stayed 2 nights

Overall, the property was very well. It snowed slightly, and took in my opinion too long to clean the lot as I stayed multiple nights.

8

Janet

19 Jun 2024

·

Stayed 1 night

Very nice hotel, very clean and the staff was very helpful even with a slight issue with my booking. They were very accommodating. The only thing that wasn’t great was the condition of the elevators. They were old and dingy. Other than that great place to stay

8

eric

27 Oct 2024

·

Stayed 2 nights

It was clean. Check in/out was easy. The building was beautiful. Breakfast and the bar were good. The TV wasnt smart, so I couldn't stream on it. Elevator was dirty

6

Adriana

21 Sept 2025

·

Stayed 1 night

This is a gorgeous old building. The hotel itself is great. It seemed like they were very short staffed, especially in the restaurant where one person was both cooking and waiting tables. Also there is no free wifi, even for guests.

8

Wendy

8 Dec 2024

·

Stayed 1 night

Two things : Bar never stays open They are also taking computers out of lobby which is wrong in so many ways

10

Valeria S

30 Jul 2024

·

Stayed 3 nights

Front desk was very helpful, room was spacious and clean. Good water pressure in shower. Good gym - clean and with many options.

10

jenny

7 Apr 2025

·

Stayed 4 nights

What a great historical hotel. Absolutely beautiful. Comfortable rooms. Friendly staff, safe and spacious parking lot.

10

Billie

1 May 2025

·

Stayed 1 night

I have stayed at this hotel a few times. Never any issues. I will say the elevator could use some updating. Very small and a little warn out. Rooms are great. Always a view of the city and beds and pillows are extremely comfortable. Air conditioner works great. The shower is amazing-hot and lots of water pressure.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe rooms as clean, but housekeeping is inconsistent across stays. Reports include missed service, unremoved leftovers, odors, and poorly vacuumed areas.

Related guest reviews

2

Xiaocun

19 Jan 2025

·

Stayed 1 night

When I entered my room, it had a weird smell. I did not figure it out until the second morning. Some leftover food from the previous customer had been left in the microwave. Clearly, the room was not properly cleaned before I moved in. The phone did not work. I called the front desk from my cell phone, but no one answered. If you need anything, you need to go downstairs and request it in person. It's a really old building. One of the worst hotels I had ever lived in the last ten years.

10

Christine

16 Nov 2025

·

Stayed 2 nights

Clean quiet rooms. Beautiful hotel. Professional staff

6

Bonita

20 Jul 2025

·

Stayed 2 nights

It smelled like cigarettes in my room . My room did not get cleaned.

8

BETTY

20 Dec 2025

·

Stayed 1 night

The room was clean the bed was comfortable. The coffee machine and supplies were adequate. The common areas were a little tired.

8

Peter

10 Oct 2025

·

Stayed 1 night

The carpets on the floor we was on didn’t seem vacuumed there were gold fish smashed on the floor for 2 days.

2

Patrick

15 Oct 2024

·

Stayed 1 night

First room we entered the bathroom was disgusting, pubic hair all over the bathroom, poop stains in the toilet. Second room, trash still in the room from previous guest, fridge full of food from previous guest.

10

Cheryl

21 May 2025

·

Stayed 1 night

Very pleasant stay. VERY clean. Big beautiful rooms. Restaurant on site was very good!!

6

Andrew

31 Jul 2025

·

Stayed 3 nights

Only way to describe our stay was disappointing. We stayed 3 nights and we were out of the room all day. We requested housekeeping both days, once from the front desk. That didn’t happen and since that didn’t work we requested cleaning directly from a housekeeper the next. Nothing. After a long day all you want to do is take a nice shower and go to sleep in a made bed. I had to go to the front desk and request clean towels. If you are planning to stay here I would recommend a to revise your plan and stay somewhere else.

2

Amy

24 Nov 2023

·

Stayed 1 night

Room was not cleaned and the second bed was slept in . Dust on furniture. No one sneered why I tried to change rooms . Unpleasant experience

10

Lisa

16 Dec 2025

·

Stayed 1 night

Clean room, spacious 9th floor suite and lovely staff at the desk!!! Thank you!!

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Rooms

Rooms are often spacious and comfortable, with city views and strong showers mentioned. Some guests experienced HVAC or TV problems, smaller-than-expected layouts or bed sizes, and occasional nighttime noise.

Related guest reviews

8

Stephen

17 Mar 2025

·

Stayed 2 nights

Room was great as usual. Problem is other guests making noise at 3am one night and 4am the next. Front desk did quiet them down, but only after we called. Also TV screens went on in the middle of the night.

10

Bonnie

22 Apr 2023

·

Stayed 1 night

The rooms were large. The beds were most comfortable. Very quiet was able to get a good nights sleep.

10

Robert

16 Sept 2025

·

Stayed 2 nights

This is a beautiful old style hotel! The renovations that were done were exquisite and we enjoyed our stay very much we booked a corner room which was very spacious with great amenities..we liked the easy parkng and accessibility. Do not hesitate to book a stay at this “back in time “ gem!!!

8

Bryan

12 Jan 2025

·

Stayed 1 night

Visit was great. Room was cold and temperature would not go up.

8

Larry

23 Nov 2024

·

Stayed 2 nights

Spacious comfortable rooms. Very pleasant front desk staff.

4

William

24 Jun 2023

·

Stayed 1 night

The single room is a small hovel. TV is 40’ away, which is the length of the room. Seriously. Always get a double. You’ll be quite disappointed, like I am right now.

8

eric

27 Oct 2024

·

Stayed 2 nights

It was clean. Check in/out was easy. The building was beautiful. Breakfast and the bar were good. The TV wasnt smart, so I couldn't stream on it. Elevator was dirty

8

Gail

7 Apr 2025

·

Stayed 1 night

Room was huge!

4

Casey

30 Nov 2025

·

Stayed 1 night

Room was fine except the heat did not work. Did not spend much time in the room before going to sleep and woke up to 65°, adjusted thermostat from 70° to 72° and it didn’t kick on. Another room I was in had a broken TV, another stated they did not have a refrigerator.

10

Billie

1 May 2025

·

Stayed 1 night

I have stayed at this hotel a few times. Never any issues. I will say the elevator could use some updating. Very small and a little warn out. Rooms are great. Always a view of the city and beds and pillows are extremely comfortable. Air conditioner works great. The shower is amazing-hot and lots of water pressure.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly and helpful, particularly at the front desk. Several reviews cite check-in delays, billing issues, miscommunication, or being unable to access reserved rooms.

Related guest reviews

10

kelly

13 Jun 2023

·

Stayed 1 night

Jose at the front desk made things super easy. Friendly staff and nice stay.

10

Katina

7 Aug 2023

·

Stayed 1 night

This is a beautiful and comfortable hotel. Staff went above and beyond. Jose was especially gracious and generous, as were the entire front desk staff.

4

Syed

27 Aug 2024

·

Stayed 1 night

Rude staff. We arrived at 10 pm for late check in on August 23rd. The main hotel door was locked and no one would answer the phone number provided on the notice at the door. Mercifully a guest arrived who let us in with their key. When staff was advised they don’t acknowledge or apologize. Instead in response said “what’s up” rudely and behaved the same way with another guest after us. The elevator was dirty and the room basic. The place is expensive for what they offer, which is minimal.

10

Pamela

26 Feb 2025

·

Stayed 1 night

The staff is outstanding, very helpful!

2

Randi

23 Jun 2024

·

Stayed 1 night

The computers were down and we werent able to use our room. We had to drive back home and were on thebroad until 3 am

10

Lisa

16 Dec 2025

·

Stayed 1 night

Clean room, spacious 9th floor suite and lovely staff at the desk!!! Thank you!!

10

Christina

13 May 2023

·

Stayed 3 nights

Amazing stay. Warm welcome, Jose at guest services was very friendly and inviting. Very professional and great conversation. Hotel was clean and comfortable. Hotel restaurant had great food and drinks. Definitely will be back. Definitely recommend others to stay.

2

Chad

6 Oct 2025

·

Stayed 1 night

I was charged by both hotels.com and the hotel itself for my stay

8

Peter

26 Oct 2025

·

Stayed 3 nights

We were very happy with the upgrades of the hotel and the rooms since the last time we stayed there 11 years ago. Everything was clean, comfortable and well maintained. It was nice to stay in a place with some character and history too. The best thing about the stay was the staff. Virtually everyone, from the front desk, maids, bartender at the restaurant, and even the maintenance guy we met in the elevator was genuinely nice and accommodating to us. The only suggestion I have is an upgrade of the tp.

2

Misty

5 Apr 2025

·

Stayed 3 nights

Called to change my check in day more than a week prior to arriving. Was told that I was all set. Called two days before arrival to confirm this again, again told I was all set. Receive a check in email that morning after getting off the place Upon arrival to the hotel they tell me my room is not available ( there with an entire team for hockey tournament) was unable to stay the first night and had to walk to another hotel with my 7 year old and all of our luggage Did not offer any sort of compensation just an ‘upgraded’ room that they tried to charge me additional for as well Worst hotel experience.

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Location

Central and walkable for the Stanley Theater, Nexus Center, and dining, with easy access to I-90 and train. A few found the area sparse or uneasy at night and noted occasional homeless activity.

Related guest reviews

10

Sandra

24 May 2025

·

Stayed 1 night

Easy access from rt#90. Close by to restaurants and stanley theater. Friendly night life located in walking distance. Clean rooms, friendly staff.

8

Jeremy

3 Jun 2024

·

Stayed 1 night

Room was very large and pretty clean. Staff was good. The surrounding area was absolutely dead on a Saturday night and Sunday morning.

8

Kalli

22 Aug 2025

·

Stayed 2 nights

Pulled into parking lot and a homeless woman approached us begging. That evening there were people hanging in the streets and a lot of police — 5 police cars.

10

David

25 Feb 2024

·

Stayed 1 night

Very convenient access to Highways and an easy area to walk and check out restaurants and coffee shops. Safe on-site parking and beautiful lobby that hearkens back to an earlier era. A classically beautiful hotel in the heart of Utica.

10

Emily

17 Nov 2024

·

Stayed 1 night

Lovely hotel next to the Nexus Center.

8

Kristin

24 Jul 2025

·

Stayed 1 night

Beautiful, historic building. Comfortable and clean. The area is a little sketchy but I never felt unsafe.

10

Tiffany

6 Apr 2025

·

Stayed 1 night

Very pretty, amazing beds, walkable to a few eateries and the history!

8

Sorin

26 Apr 2025

·

Stayed 3 nights

Convenient location.

8

junior

27 Apr 2025

·

Stayed 1 night

Convenient and close to train

10

Terry

8 Nov 2024

·

Stayed 1 night

Went for a concert and the location was great! Room was huge. Staff was very nice. Walkable to concert venue. Will definitely stay again.

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Dining

The on-site restaurant and bar earn compliments for good food and happy-hour deals. Breakfast is inconsistent, with reports of long waits, late opening times, and that it’s not included.

Related guest reviews

10

Jenifer

11 Jul 2024

·

Stayed 1 night

Our room was absolutely magnificent! We had a small sitting area with a separate shower and a Jacuzzi tub. Everything was clean. The bed was very comfortable. We dined at the hotel restaurant and it was the most delicious food we’ve had in a very long time. Our server for dinner and breakfast were both amazing. We could not have been happier with our stay.

10

Rachel L.

27 Oct 2024

·

Stayed 2 nights

The hotel itself is beautiful the rooms are lovely. The restaurant iconic is very cool and the food is delicious and they have a great happy hour drink special every night. The area around the hotel is nice there's a lot of nice restaurants and shops. I came to stay here for my son's homecoming weekend he's a student at Utica University and the school is just 7 minutes away driving distance. I will definitely stay here again and I would recommend it for anyone to stay.

8

Kali

16 Feb 2025

·

Stayed 1 night

Everything was amazing with the exception of the hotel resturant breakfast. 45 mins to receive our food while only one waitress worked serving 6 tables. I would have nothing but sympathy for understaffing if I had received the actual meal I ordered. Loaded home fries, which should have been home fries with sausage, cheese, peppers, onions with a side of sour cream… were really French fries with cheddar bacon and a sprinkle of parsley I would have asked for a correction if I had an additional 45 mins to wait. If the menu item was unavailable they should have said something beforehand.

10

JT

30 Dec 2024

·

Stayed 1 night

Great. Breakfast doesn’t start until 0630. Little late for me.

10

Cheryl

21 May 2025

·

Stayed 1 night

Very pleasant stay. VERY clean. Big beautiful rooms. Restaurant on site was very good!!

10

Patricia

24 Jun 2024

·

Stayed 1 night

Very disappointed that we could not have breakfast here!!!! Only one person was on duty and could simply not keep up as waiter, cook and server. After 20 minutes we gave up and left…. The evening service for food and drink was great. We’ll survive but we are now way off schedule….

4

Heather

25 Nov 2023

·

Stayed 1 night

Clean big TV spacious room Online stated jetted tub but there wasn't Nobody said breakfast was only a small window of time We paid for it and got nothing not even a juice and granola bar Way overpriced for what it is

10

Bryan

25 Mar 2025

·

Stayed 1 night

Excellent room, service, and restaurant

10

Susannah

18 Aug 2024

·

Stayed 2 nights

Beautifully renovated hotel and great staff. Lackluster breakfast.

10

Andrew

7 Oct 2024

·

Stayed 1 night

This is such a unique property since it's one of the tallest buildings around it - views from our 7th floor room were amazing all around. Beautiful lobby, lots of snacks and drinks for purchase. The bar has fantastic happy hour specials and the food at the restaurant was very good!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$195
February	US$203
March	US$224
April	US$306
May	US$225
June	US$214
July	US$217
August	US$199
September	US$196
October	US$210
November	US$195
December	US$188

Su	Mo	Tu	We	Th	Fr	Sa
				1 $348	2 $309	3
4 $230	5 $280	6 $278	7 $275	8 $276	9 $319	10
11 $228	12 $275	13 $278	14 $275	15 $276	16	17
18 $228	19 $276	20 $276	21 $276	22 $276	23 $306	24
25 $229	26 $276	27 $268	28 $278	29 $307	30 $305	31 $292

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $304	17 $304	18	19
20 $228	21 $228	22 $278	23 $278	24 $278	25	26
27 $198	28 $230	29	30 $275

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 Queen Bed

Room, 2 Queen Beds, Corner

Deluxe Suite, 1 King Bed, Jetted Tub

Studio Suite, 1 King Bed

Room, 2 Queen Beds, Accessible, Bathtub

Room, 1 King Bed

Studio Suite, 1 King Bed, Accessible (Hearing)

Room, 2 Queen Beds, Accessible, Corner (Hearing)

Room, 2 Queen Beds

Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Studio Suite, 1 King Bed, Accessible, Bathtub

Suite, 1 King Bed with Personal Fitness Studio

Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree by Hilton Utica

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