Name: SureStay Plus by Best Western Beaumont
Address: 2155 N 11Th St, Beaumont, Texas, United States of America, Beaumont, Texas, US
Price range: US$58–US$65 per night
Rating: 7.4

What guests think

At SureStay Plus by Best Western Beaumont, many guests praise the friendly, helpful staff and decent value, while reviews are split on cleanliness, with recurring reports of smoke odors, dirty floors, and occasional pests alongside mentions of clean rooms.

Rooms are described as comfortable for the price, but several note dated setups, door gaps or weak AC, and nighttime noise. The location offers easy highway access, though multiple reviews mention a sketchy-feeling parking lot and occasional disturbances. Breakfast feedback ranges from hot items to simple grab-and-go bags, leading to mixed impressions. Expect a budget stay with welcoming service and variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

A pool is available and noted as clean by some guests, but the exterior and common areas appear dated or worn.

Related guest reviews

10

Cecelia

13 May 2025

·

Stayed 7 nights

So we are currently still staying here, we had planned a week, and because of management we have extended our stay, we are here for work, and no the neighborhood isn’t exactly “top notch”, but we’re not staying at the Waldorf Astoria lol, but when I tell the stay alone is worth it due to management/maintence!!! There was a situation that had happened 3rd here, one that is unnecessary to write it, but it involved police and front desk staff, none which was faulted on our behalf, BUT nonetheless, between the police and the management and head of maintence it was taken care of in a manner which was okayy, but after the fact if it all not only did management/owner contact myself on behalf of my family which was rough night, but they’ve made to here we are comfortable, we feel safe, and feel now excited to be here in Beaumont and this hotel and we just want to extend our thanks and tell people that they should not judge a book by its cover, this hotel is worth the money and when you come in to be greeted at the front desk say hey yall glad to be here and you won’t regret it !! Hope you took the time to read this,, but if your coming to stay here and enjoy their facilities and I didn’t even mention the Breakfast buffet, it’s only 7-9am but ITS WORTH IT!! Whether it’s biscuits and sausage gravy, it’s bacon and western omelets !!! Juiced muffins cereals ,,,all around GREAT!! Make sure you tell the ladies thanks you also they like the smiles!!!!! anywho come join us at the CLEAN POOL!

10

Dollie

15 Nov 2025

·

Stayed 8 nights

Everything was great the staff is so sweet and very ready to help! The rooms are clean and the pool of ready to go!!

2

Susan

8 Nov 2025

·

Stayed 1 night

Carpet was nasty, no AC in lobby, icemaker and elevator broken

8

Debra

24 Jun 2025

·

Stayed 3 nights

The room was clean but the outside is in need of an update.

10

Terren

9 Jul 2025

·

Stayed 8 nights

Nicely renovated property at a great price.

10

Mary

9 Jul 2025

·

Stayed 4 nights

Nicely property

4

David

7 May 2023

·

Stayed 1 night

The property was run down and in a not so great area. They also booked me a stay a month later without my permission. Be careful and watch your accounts for double bookings at this property.

2

Noelle

31 May 2025

·

Stayed 1 night

This place was horrible! How it gets a rating of 7 on this website is beyond me. I should have read the bad reviews before booking but I didn't. First - the desk clerk was very nice. That having been said, I don't have any other good things to say. The room smelled like an ashtray even though I booked a non-smoking room. The door was surrounded by daylight when shut and locked. People who looked homeless in the parking lot, possibly non-residents in the pool. Very noisy into the night. Hair all over the tub plug. Killed some kind of bug crawling on me in the middle of the night. Worst of all was the floor. Pictures attached showed my feet the morning I left, after walking barefoot after my nightly shower and the next morning. I refused to eat breakfast seeing that. This place is nasty and possibly dangerous.

6

Gayle

30 Jun 2023

·

Stayed 1 night

Property is ok, older, run by nice folks, but tired.

4

Emily

17 Sept 2024

·

Stayed 1 night

Very dirty all around outside. Had to change rooms 4 times. Over priced for what you get for a room. Only nice thing was mattress.

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Cleanliness

Feedback is highly mixed: many highlight clean rooms, but numerous reviews cite dirty floors and linens, lingering smoke in non smoking rooms, and sightings of roaches; housekeeping frequency and towel replenishment also drew complaints.

Related guest reviews

6

amanda

9 Jul 2025

·

Stayed 1 night

Floors was dirty in room turned my kids feet black

2

Victor

22 Sept 2024

·

Stayed 4 nights

The rooms are dirty and full of cockroaches and they don't clean the rooms!!! They say they clean them every 4 days

2

Zaira

14 Jul 2025

·

Stayed 1 night

The room was dirty, the sheets had an odor and stains, there was hairs everywhere, towels were dirty and had makeup stains, the information that they provided is not true, everything was horrible and I don’t recommend this hotel to anyone.

6

Jennifer

14 Apr 2025

·

Stayed 3 nights

We saw several roaches in the room

2

Kelley

25 Jul 2025

·

Stayed 1 night

I was shocked a BW would be this bad. The floors hadnt been cleaned in i dont know how long, and im not over exaggerating. All the bad reviews outside friendly staff are true. If you are on vacation, heads up, they rent rooms by the week jere to the unhoused. Not an issue if it was clean and quiet but people obviously smoke in the rooms, bedding NOT clean, and BW should be ashamed. We literally got here after 10pm and had to be on the road early so had no other choice. Never again will i stay where i pay anything that is 70 bucks for this. Breakfast, toast, yogurt and some kind of microwaved egg. Someone was even burning a bag of god knows what in the parking lot. If your passing through do not book this unless you are prepared to wonder if your toilet was even whipped down. The people downstairs were in and out all night with a party and its wednesday. Horrible experience folks, and ive stayed at bws for years, this is the worst stay in my 45 years.

4

Shubha

20 Jul 2025

·

Stayed 1 night

We got 2 seen beds, both sheets were very dirty. We were offered non smoking rooms, Room smelt cigarette very badly, bed sheets and pillows smelt very bad , cigar smell.Floor was very sticky and dirty too.

4

Gwyn

10 Jul 2025

·

Stayed 1 night

Property wasn't like the pictures. Hair stuck to the sheets, stains on the shower curtains. Burn holes in the comforter (non smoking room). Look like homeless people sitting by fence. Not at all what we expected from the pictures on Expedia. Wouldn't stay there again. The desk personnel were really nice!

2

Maria

23 Aug 2025

·

Stayed 2 nights

Floor in room looks like never seen a mop. My son took of hes shoes as soon as we walk in the room, 2 mts later they were totaly black. Was there to 2 nights but only stayed 1 and wasn't able to sleep because of woman banging on door in front of my room and screaming, scared my kids and me. Will never go back there and hopelly i get refunded.

2

Keisha

10 Nov 2025

·

Stayed 1 night

Dirty room, had a cigarette smoke smell in a non smoking room. Also, someone belonging were left in the room from a previous stay. It was an uncomfortable experience.

2

Victor

22 Sept 2024

·

Stayed 1 night

The rooms are dirty and full of cockroaches and they don't clean the rooms!!! They say they clean them every 4 days

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Rooms

Beds are generally comfortable and rooms acceptable for the price, but several guests mention dated layouts, noticeable door gaps or weak locks, occasional weak AC, and nighttime noise from other guests or the street.

Related guest reviews

10

Laurita

20 Apr 2025

·

Stayed 1 night

The room was quiet and comfortable. The bed was comfy as well. The breakfast was yummy little omelets with bacon, which was appreciated.

6

Wanda

27 Mar 2023

·

Stayed 1 night

It was a good stay at the price point. Check in was very good and helpful. It could use some work and the bolt on our door lock didn't work completely. It was fine for a one night between 14 hour drive but I wouldn't want to stay there for any longer.

10

ASHLEY

17 Mar 2025

·

Stayed 1 night

Staff was very friendly and helpful Rooms were clean spacious and the beds were very comfortable Only negative is that the doors need some weather stripping … very noticeable gap in the door frames

8

Irvin

6 Aug 2025

·

Stayed 1 night

People got dogs out barking all night and when i checked in my room the fridge had food in it still

8

Beth Joy

4 Oct 2023

·

Stayed 1 night

Loud guests all through the night. Car alarms going off. The door was not lined up right so created a big gap in between the door frame. Wad of black hair in sink. Management was wonderful though. Was not told required cash only for $25 pet deposit.

6

Becky

23 Sept 2024

·

Stayed 3 nights

The room smelled. When I came home my clothes smelled like the room. The door wasn't sealed well. There were gaps around the air conditioner.

10

Derick Calhoun

12 Jul 2025

·

Stayed 2 nights

The A/C unit in the room could have been a little colder as the room did stay kind of hot, but all in all it was a pleasant stay!

8

Joseph Travis

5 Jul 2025

·

Stayed 1 night

The hotel wasn’t bad for the price. It was a little dated in its setup. It felt more like a Motel 6 than a Best Western. The room did have a musty smell, which is the main reason I gave it 4 stars instead of 5.

10

Miquia

24 Sept 2025

·

Stayed 2 nights

Room was clean. Bed was comfy. Nice breakfast.

4

Kevin

14 Mar 2024

·

Stayed 1 night

Unsafe. Door wouldn’t shut all the way. Looks like it had been kicked in in the past

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Service

Many guests commend friendly, helpful front desk staff and management, though others report check in issues, attitude problems, double charging, and uneven housekeeping responsiveness.

Related guest reviews

2

Starr

4 Jul 2025

·

Stayed 1 night

TERRIBLE. Staff is incompetent.

2

Shannon

7 Sept 2024

·

Stayed 1 night

I booked this room on Expedia and was charged through them. Then, when Checking in, I was charged AGAIN! I said something and the man said Expedia did not collect money. Not true. I emailed in the following days as both charges went through.. no response. Sent another email, no response. The room was fairly clean although many things were broken, but the environment and people yelling outside the door at 2 am was uncomfortable at best. I got up very early and left quickly

10

Deborah

25 Nov 2025

·

Stayed 1 night

Clean room and friendly staff

10

Deborah

29 Oct 2024

·

Stayed 1 night

Allison was great! She also booked us for our return stay. The room was clean and neat!

2

Elijah

23 Jun 2025

·

Stayed 1 night

The older lady at the front desk had a terrible attitude and gave me a hard time at check in. Eventually we get our room & noticed puddles of water on the floor thinking it came from them cleaning. Then we set the a/c down in the room because it was so hot outside & left to our family function. Came back a couple hours later to the floor being soaking wet. The maintenance engineer came & said it was floor sweat from us having the a/c on & the door open as he proceeded to lift the tile. The night auditor got us a new room which was better but still had a few issues.

6

Dawn

4 Jun 2023

·

Stayed 1 night

Asked for early checking got a response of yes, got there and couldn’t check in 1 1/2 hours early

10

Hope

12 Mar 2023

·

Stayed 1 night

As always, it was great. Great staff, very friendly and helpful

10

Valerie

9 Nov 2024

·

Stayed 1 night

The lady in the front was very nice and helpful. Excellent service.

10

Robert

11 Aug 2025

·

Stayed 1 night

Coffee was amazing and the staff was awesome, followed thru with every request I had

6

Jennifer

29 Jun 2025

·

Stayed 1 night

Checking in went quickly. But when we were going to our room, there was a group of people in the parking lot BBQ. Which would make anyone uneasy, especially older people. Also once in room, noticed bathroom did not have handicap bar, which in my opinion should be in all bathrooms in hotels. And sometime after 1am, there was random person knocking on doors. Checking out, clerk was no where to seen. We waited over 5 minutes just to check out.

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Location

Convenient for road trips with easy highway access, but several reviews describe a sketchy feeling area and parking lot with late night activity and occasional disturbances.

Related guest reviews

10

Sheila

11 Apr 2023

·

Stayed 1 night

the outside area seemed to be in a sketchy neighborhood. When we pulled up the front desk guy was outside smoking but came in promptly. he quickly checked me in and I had no issues. We were directed to the room that had a funny smell but nothing that was not tolerable. I did see a few small roach type bugs running around in the bathroom area so I kept my bags on the closet rack. The bathroom was dingy but appeared clean(ish). For the price the room was good. We were told breakfast would start about 615. when we arrived, it was a bagged breakfast but I guess better than nothing (again, for the price). We will probably stay again on our way through if we can't drive any further. This was a last minute booking online at Expedia so I'm pleased.

8

Tyiesha

22 Apr 2024

·

Stayed 1 night

Outside traffic

8

Beth Joy

4 Oct 2023

·

Stayed 1 night

Loud guests all through the night. Car alarms going off. The door was not lined up right so created a big gap in between the door frame. Wad of black hair in sink. Management was wonderful though. Was not told required cash only for $25 pet deposit.

10

Harry

4 May 2025

·

Stayed 2 nights

It was close all the places we wanted to see.

2

Bryson

6 Apr 2023

·

Stayed 1 night

Dirty Unsafe area

6

Jennifer

29 Jun 2025

·

Stayed 1 night

Checking in went quickly. But when we were going to our room, there was a group of people in the parking lot BBQ. Which would make anyone uneasy, especially older people. Also once in room, noticed bathroom did not have handicap bar, which in my opinion should be in all bathrooms in hotels. And sometime after 1am, there was random person knocking on doors. Checking out, clerk was no where to seen. We waited over 5 minutes just to check out.

2

Noelle

31 May 2025

·

Stayed 1 night

This place was horrible! How it gets a rating of 7 on this website is beyond me. I should have read the bad reviews before booking but I didn't. First - the desk clerk was very nice. That having been said, I don't have any other good things to say. The room smelled like an ashtray even though I booked a non-smoking room. The door was surrounded by daylight when shut and locked. People who looked homeless in the parking lot, possibly non-residents in the pool. Very noisy into the night. Hair all over the tub plug. Killed some kind of bug crawling on me in the middle of the night. Worst of all was the floor. Pictures attached showed my feet the morning I left, after walking barefoot after my nightly shower and the next morning. I refused to eat breakfast seeing that. This place is nasty and possibly dangerous.

2

Cesar

6 Jun 2025

·

Stayed 1 night

My work truck was broken into here. Manager don’t care. I would never stay here again. Very ghetto

2

Sabria

19 Jun 2025

·

Stayed 1 night

We booked blind not knowing the area as we just booked to have a place to lay our heads while on a road trip. the pictures are not the same as to what you get. the area is not the best but easy highway access but the most noticeable thing is when we parked our car the parking lot smelled like pee!! we ended up with a smoking room. given it was my fault, somehow I mistakenly booked a smoking room and it was terrible but after hauling all our things up to the second floor with all the sketchy characters in the parking lot and outside the rooms we didn’t feel comfortable leaving the room to even attempt to correct the issue. so we endured the smell the whole stay. wish the front desk person had been more communicative and confirmed with me what i booked so i could corrected it there but he just ask my name and threw me key and that was all. the bed had popped springs and was sunken in, in some spots. the bathroom shower curtain was dirty and the floor to the room was disgusting. i could sleep at all with the constant traffic coming through our neighbors room. they had people coming through knocking on the door throughout the night. this place was give such bad vibes my spirit couldn’t even let me rest easy. especially traveling with our son i just felt uncomfortable the whole night. i would not recommend.

10

Paul

3 Mar 2023

·

Stayed 1 night

Our beds were very comfortable nice location and the front desk guy was very friendly and helpful definitely would stay again...

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Dining

Breakfast feedback is mixed: some guests enjoyed hot items like eggs or bacon, while others received only a simple bagged breakfast or found it unavailable at times.

Related guest reviews

8

Jesus

14 Mar 2023

·

Stayed 2 nights

Breakfast consists of a doggy bag with a muffin and a breakfast bar. Juicy box . Rooms were very clean and bed very comfortable

10

Sheila

11 Apr 2023

·

Stayed 1 night

the outside area seemed to be in a sketchy neighborhood. When we pulled up the front desk guy was outside smoking but came in promptly. he quickly checked me in and I had no issues. We were directed to the room that had a funny smell but nothing that was not tolerable. I did see a few small roach type bugs running around in the bathroom area so I kept my bags on the closet rack. The bathroom was dingy but appeared clean(ish). For the price the room was good. We were told breakfast would start about 615. when we arrived, it was a bagged breakfast but I guess better than nothing (again, for the price). We will probably stay again on our way through if we can't drive any further. This was a last minute booking online at Expedia so I'm pleased.

10

Laurita

20 Apr 2025

·

Stayed 1 night

The room was quiet and comfortable. The bed was comfy as well. The breakfast was yummy little omelets with bacon, which was appreciated.

8

Kathy

19 Apr 2024

·

Stayed 1 night

Good check in. Room nice, bed comfortable. Breakfast substandard.

10

Jesus

7 Mar 2023

·

Stayed 1 night

They mentioned breakfast was served between 6 n 7 and at 6:30 there was nothing on the counters but overall the bed was amazing, great water pressure and temperature

10

Cecelia

13 May 2025

·

Stayed 7 nights

So we are currently still staying here, we had planned a week, and because of management we have extended our stay, we are here for work, and no the neighborhood isn’t exactly “top notch”, but we’re not staying at the Waldorf Astoria lol, but when I tell the stay alone is worth it due to management/maintence!!! There was a situation that had happened 3rd here, one that is unnecessary to write it, but it involved police and front desk staff, none which was faulted on our behalf, BUT nonetheless, between the police and the management and head of maintence it was taken care of in a manner which was okayy, but after the fact if it all not only did management/owner contact myself on behalf of my family which was rough night, but they’ve made to here we are comfortable, we feel safe, and feel now excited to be here in Beaumont and this hotel and we just want to extend our thanks and tell people that they should not judge a book by its cover, this hotel is worth the money and when you come in to be greeted at the front desk say hey yall glad to be here and you won’t regret it !! Hope you took the time to read this,, but if your coming to stay here and enjoy their facilities and I didn’t even mention the Breakfast buffet, it’s only 7-9am but ITS WORTH IT!! Whether it’s biscuits and sausage gravy, it’s bacon and western omelets !!! Juiced muffins cereals ,,,all around GREAT!! Make sure you tell the ladies thanks you also they like the smiles!!!!! anywho come join us at the CLEAN POOL!

8

James

23 Jan 2025

·

Stayed 4 nights

Very good value. My only complaint is that the front door to the room had some damage, and was not always easy to open. Breakfast was better than most lower-cost hotels with eggs and bacon.

4

Lucy

2 Jun 2024

·

Stayed 2 nights

The person on the desk was not very friendly, they didn't have breakfast, just a jimmy dean sandwich, a muffin, and a small juice in a brown bag, very disappointed, no pool, it was even clean, , some sheets were dirty, , no trash bags , and our air conditioner didn't work had to move rooms, so yes I was very disappointed cause I had my family with me and they were upset!!

10

Miquia

24 Sept 2025

·

Stayed 2 nights

Room was clean. Bed was comfy. Nice breakfast.

2

Roxanne

17 Mar 2024

·

Stayed 1 night

I booked a king room when I got there there were no King rooms available because they were under renovation which they did not mention and there was no continental breakfast it was a brown bag breakfast Frozen Jimmy Dean sausage and cold coffee highly not recommended

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Month	Average price
January	US$51
February	US$53
March	US$54
April	US$51
May	US$54
June	US$48
July	US$51
August	US$55
September	US$55
October	US$55
November	US$52
December	US$48

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $63	18 $62	19 $65
20 $60	21 $64	22 $63	23 $64	24 $64	25 $62	26 $62
27 $59	28 $64	29 $64	30 $64

Su	Mo	Tu	We	Th	Fr	Sa
				1 $62	2 $59	3 $60
4 $58	5 $62	6 $62	7 $62	8 $62	9 $60	10 $60
11 $58	12 $62	13 $62	14 $62	15 $62	16 $61	17 $60
18 $58	19 $62	20 $63	21 $62	22 $62	23 $60	24 $61
25 $58	26 $62	27 $62	28 $62	29 $60	30 $60	31 $61

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Monthly average prices

About this property

Location

Room options

Quadruple 2 Queen Beds Microwave and Mini-Refrigerator

2 Queen Mobility Accessible Bathtub Microwave and Mini-Refrigerator

2 Queen Beds Smoking Room Microwave and Mini-Refrigerator

Standard King Room

Standard Room 2 Queen Beds

Room 2 Queen Beds

Double Two Queen Beds

Accessible-2 Queen Mobility Accessible Bathtub Microwave and Mini-Refrigerator

Room Assigned on Arrival

Standard Room 2 Queen Beds Accessible Bathtub 2 Queen Beds

2 Queen Beds

1 King Bed Microwave and Mini-Refrigerator

2 Queen Beds Microwave and Mini-Refrigerator

2 Queen Beds Microwave and Mini-Refrigerator

Standard 1 King Bed Accessible Bathtub

1 King Bed

Double Accessible 1 King Mobility Accessible Bathtub Microwave Fridge

Standard Room 2 Queen Beds Accessible Bathtub

Double 1 King Bed Microwave and Mini-Refrigerator

Quadruple 2 Queen Beds Smoking Room Microwave and Mini-Refrigerator

Accessible 1 King Mobility Accessible Bathtub Microwave Fridge

Room 2 Queen Beds Accessible

1 King Bed (City View)

Standard 2 Queen Beds

Queen Queen

Accessibility 2 Queens Bathtub

Standard Room 1 King Bed 1 King Bed

Accessible 1 King Mobility Accessible Bathtub Microwave and Mini-Refrigerator

Quadruple 2 Queen Mobility Accessible Bathtub Microwave and Mini-Refrigerator

Double Room King Bed

Room King Bed

Standard King Bed

Quadruple 2 Queen Beds Microwave and Mini-Refrigerator Full

Accessibility 1 King Bathtub

2 Queen Beds Microwave and Mini-Refrigerator

Standard 2 Queen Beds Accessible

1 King Bed Microwave and Mini-Refrigerator

Standard Room 1 King Bed Accessible Bathtub

Standard Room 1 King Bed

2 Queen Mobility Accessible Bathtub Microwave and Mini-Refrigerator

Room King Bed Accessible

King Bed Accessible

Standard 2 Queen Beds Accessible Bathtub

1 King Bed Microwave and Mini-Refrigerator

Accessible-1 King Mobility Accessible Bathtub Microwave and Mini-Refrigerator

1 King Bed Microwave and Mini-Refrigerator

2 Queen Beds Microwave and Mini-Refrigerator

Accessible 2 Queen Mobility Accessible Bathtub Microwave and Mini-Refrigerator

Standard Room 1 King Bed Accessible Bathtub 1 King Bed

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStay Plus by Best Western Beaumont

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Prices for upcoming dates