Name: Hilton Garden Inn Austin NW - Arboretum
Address: 11617 Research Blvd, Mesa Park, Austin, Texas, United States of America, Austin, Travis County, US
Price range: US$92–US$198 per night
Rating: 8.55

What guests think

At Hilton Garden Inn Austin NW - Arboretum, travelers consistently praise the friendly staff, clean and generally comfortable rooms, and convenient location near highways and restaurants, with many finding it a practical base for visits around the Domain and northwest Austin.

Common gripes include breakfast not being included and occasional closures or limited hours for the restaurant and bar. Some guests report noise from the highway or HVAC, and a few rooms feel dated with minor maintenance issues. A solid option for a short stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

There is an indoor pool, but multiple reviews found it closed, cold, or with green water during some stays. The on-site restaurant/bar exists, though several guests found it closed or operating limited hours.

Related guest reviews

6

Tanya

23 Mar 2023

·

Stayed 3 nights

The beds are full size not queen, pool appeared to be dirty.

10

Lorena

20 Feb 2023

·

Stayed 4 nights

Rooms were clean staff was really friendly didn’t like that the dinning was only open for breakfast the bar was never open

8

BRIAN

25 Jun 2024

·

Stayed 1 night

The staff was wonderful, the room was a nice size and comfortable, the breakfast was very good. The only issue for us was the pool was not available or the restaurant and bar.

10

Feliciana

18 Nov 2024

·

Stayed 1 night

It was a very clean hotel and the staff was super friendly. Wish the indoor pool was open but regardless it was an amazing stay.

10

Daniel

23 Sept 2024

·

Stayed 1 night

Great location. Bar on location.

8

Trey

16 Jun 2025

·

Stayed 2 nights

Everything was nice, I just wish it had an outdoor pool rather than an indoor pool… other than that all was great

10

Iva

28 Feb 2025

·

Stayed 1 night

The check in and checkout process was super fast and friendly. The hotel is easy to get to and parking is great. The facilities are nice and clean, the pool is small but nice. The area around the hotel is not super glamorous, it’s off the highway, and it’s not very walkable, but if you’re driving, it’s close to a lot of good restaurants.

10

Anita

16 Mar 2023

·

Stayed 1 night

The location is close to alot of activities in Austin and about 15 to 20min from downtown. The front desk employees and other staff are so nice and helpful. They have an indoor pool, you can swim in any weather.

8

Carol

19 May 2025

·

Stayed 1 night

We was highly disappointed get there Sunday night and the restaurant and bar both closed and nothing advertised about that. If u put restaurant and bar down on what the hotel has then make sure they are open

6

Sade

3 May 2024

·

Stayed 1 night

Pool water was green couldn’t allow my son to enjoy some swim time.

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Cleanliness

Reviews frequently describe the hotel as clean, but there are recurring reports of odors, clogged or slow drains, and occasional housekeeping lapses.

Related guest reviews

10

Chris

1 Nov 2024

·

Stayed 1 night

Very clean and modern

2

Alex

3 Nov 2024

·

Stayed 2 nights

This place has seen better days, the room smelled like severe body odor, the shower curtain was ripped to shreds, and the air conditoner kept leaking and freezing over without cooling the room. Our concerns were apparently noted but never addressed during our stay.

4

Craig

30 Mar 2024

·

Stayed 1 night

Disappointing stay.Room smelled upon arrival. Toilet had a bad flapper and ran continuously. Elevator smelled of Cigar and Marijuana smoke. Older kids running and screaming up and down the halls until 2:00am. Doors slamming. Staff was friendly and courteous

8

Edgar

28 Jul 2025

·

Stayed 3 nights

Hoisekeeper left some items dirty.

4

Isaac

23 Jun 2025

·

Stayed 1 night

There was a smell as soon as we walked in the room. Would not recommend, can go to a nicer hotel for the same price.

10

Pablo

8 Aug 2025

·

Stayed 2 nights

Facility was clean and well maintained. Staff was friendly and professional. Tom at front desk was especially friendly and helpful. Enjoyed my stay and will return.

8

Gordon

23 Oct 2025

·

Stayed 1 night

Nice property, clean and safe

6

Erin

25 Nov 2024

·

Stayed 2 nights

The front desk staff was not friendly at all, breakfast was not included, and there were public hairs stuck to the ceiling in the bathroom above the sink (absolutely disgusting). There were also apparently break-ins to the cars in the parking lot in the past. Though it didn’t happen to us, we were worried about where to park.

10

Meredith A

8 Sept 2023

·

Stayed 1 night

Very neat and clean room, staff all attentive and helpful. The presence of a Kuerig coffee maker was a nice surprise. All in all, an excellent stay!!

8

Robert

12 May 2024

·

Stayed 1 night

It is a nice property- but my sheets and duvet smelled sweaty. They were pressed and uncreased- but had a slept-in smell.

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Rooms

Rooms are generally comfortable and quiet with adequate space, though some guests found the beds too firm. Noise from Highway 183 or HVAC units occurs, and a few rooms feel dated.

Related guest reviews

6

Sylvia Walters

9 Dec 2024

·

Stayed 1 night

This is an old hotel with dark furniture, poor lighting, and carpet in need or replacing. I was surprised that there are still hotels like this, especially in the arboretum area of Austin. The staff was friendly enough and I was happy to get a text from a staff member who was there to answer any questions. Very nice. The bathroom sink was clogged and that was disappointing. I will not stay there again

8

Mariza

29 Dec 2024

·

Stayed 3 nights

It was good. We just wish the beds were a little more comfortable and that there was a vent in the restroom because for when we showered.

10

Angelique

3 Jul 2023

·

Stayed 2 nights

Very close to where we needed to be. Clean rooms and quiet.

10

Nathaniel

19 Dec 2024

·

Stayed 3 nights

Overall a good experience at the hotel. Friendly, quiet, clean, good breakfast especially the yogurt bowl. A couple things like the sink tub and similar would benefit from a little maintenance.

8

Ralph

11 Oct 2024

·

Stayed 2 nights

The bed was too firm. Felt like we were sleeping on Fred Flinstones bed. also the air conditioner stunk like mildew and very noisy. Both of these things didnt equate to pleasant sleep.

8

Julie

22 Nov 2024

·

Stayed 2 nights

I enjoyed hotel, however, the noise of air conditioners below my room were very loud all night long and woke me up a lot. Therefore, I did not sleep well.

10

Kurt

2 Nov 2025

·

Stayed 2 nights

Very nice staff, nice clean room, hwy 183 is a little noisy but white noise or running the room fan continuously masks it just fine. I would stay here again!

6

Albert

18 Oct 2024

·

Stayed 1 night

Only downfall to the hotel is, the room walls are paper thin and our neighbors were being a little noisy throughout the night. Lets just say if you have intentions of staying keep those no no noises to a quieter level because you will let your neighbor know all your dirty secrets. So if you have intentions of going for a romatic evening be adviced you're neighbors will hear and Televisions and radio noise wont mask the noise.

6

Laura

14 Mar 2025

·

Stayed 2 nights

The hotel was very clean & staff was very friendly, however there was something wrong with our AC unit in our room. It was making very loud noises for about 30 seconds to a minute everytime it was about to shut off. It woke us up at least 5 times during both nights of our stay.

10

Richard

2 Feb 2025

·

Stayed 1 night

Nice but on McArthur which is a busy street. Road noise

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Service

Service is a strong point, with many mentions of friendly, helpful staff and smooth check-in. A few guests noted lapses in professionalism or communication.

Related guest reviews

10

Ben

9 Jun 2024

·

Stayed 4 nights

Staff great and very helpful. They made you feel like you were home.

10

Vanessa

22 Apr 2025

·

Stayed 1 night

The person who checked us in was incredibly kind! Wish I got his name so he could be recognized!

10

robert

10 Aug 2025

·

Stayed 1 night

if, during your stay, Tom is on duty - count yourself lucky …. a Five Star service on a 3 star budget. Always helpful and friendly.

10

Oliva

25 Nov 2024

·

Stayed 1 night

Friendly, courteous staff

10

Pablo

8 Aug 2025

·

Stayed 2 nights

Facility was clean and well maintained. Staff was friendly and professional. Tom at front desk was especially friendly and helpful. Enjoyed my stay and will return.

8

Stacey

11 Aug 2024

·

Stayed 1 night

Fast and easy check in, Ronda was great and very polite, informative and very friendly as well. The ONLY negative was that while we were out in the evening with a dnd sign on the door someone did enter our room with us not being notified, we did return to a chair being in our room that wasnt there previously and being right behind the door so that when we opened the door it hit the chair. Luckily none of our personal belongings we disturbed and i did speak with management to let them know, she was wonderful to speak with and stated she would be handling it. Other than that everything else was perfect.

10

Jill

27 Apr 2025

·

Stayed 1 night

Very happy with our stay at this hotel. All of the staff was excellent, the room was very quiet and the breakfast was very good.

2

Sandra

2 Oct 2024

·

Stayed 2 nights

Hello, upon arrival, we were not greeted, no one welcome us to the hilton garden inn. The lady Rhonda at the desk that checked us in was so rude and loud. Her attitude was like never i have witnessing at a hotel in my life. My son plays Football which we drove 10 1/2 hr to get there and be treated unfairly. I would have lefts however all other hotels were booked due to the football game that Saturday. I reserve 2 rooms that weekend. I will never stay there again. NEVER!! PLUS ROOM WAS NOT CLEAN!!

2

Takarrah

19 Mar 2025

·

Stayed 1 night

Nice location as far as getting on freeway service not great at all the guy that checked me in was eating a bowl of noodles while speaking to me. Ice machine on 2nd floor did not work also was fold breakfast could be eaten @ an additional cost failed to tell the cost.all in all I would not stay here again

10

Kristi

27 Jan 2025

·

Stayed 2 nights

The staff are excellent here.

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Location

Convenient for the Domain and highway access, with many restaurants nearby. Some disliked the adjacent abandoned/overgrown property and noted limited walkability or traffic noise.

Related guest reviews

10

DeAnna

30 Mar 2023

·

Stayed 1 night

Easy access from the highway. Free parking and a popular chain restaurant in same parking lot.

8

Brent

14 Oct 2023

·

Stayed 4 nights

The hotel is clean and nice, our room was quiet and the service was fine. But there is vagrant activity at the nearby intersection, and a shuttered and decaying restaurant at the entrance to the property. Cleaning these things up would be a marked improvement.

6

Julie

7 Oct 2025

·

Stayed 2 nights

Felt safe good area and close to highway

10

Richard

8 Jun 2025

·

Stayed 3 nights

We have stayed here many time. Close to where we need to be. Freeway construction out front but our room was in back so no noise. Hotel has been nicely kept up.

10

Jo Ann Whitley

29 May 2024

·

Stayed 4 nights

The property adjacent was overgrown as it was an unused building and you drove right by it to enter the property.

10

Belinda De La

4 Jun 2023

·

Stayed 1 night

Close to the Domain , restaurants and freeways.

8

Ricardo

25 Oct 2024

·

Stayed 5 nights

I is very close to the Domain area and there are plenty of excellent dining options

10

Benjamin

14 Oct 2024

·

Stayed 3 nights

Great stay, convenient to restaurants and amenities, close to the Domaine and Domaine residences.

10

Iva

28 Feb 2025

·

Stayed 1 night

The check in and checkout process was super fast and friendly. The hotel is easy to get to and parking is great. The facilities are nice and clean, the pool is small but nice. The area around the hotel is not super glamorous, it’s off the highway, and it’s not very walkable, but if you’re driving, it’s close to a lot of good restaurants.

8

George

1 Apr 2023

·

Stayed 3 nights

The entrance needs work. There is an abandoned BBQ restaurant in front of the hotel and the sidewalk is very overgrown. They need to clean it up so it doesn't look deserted

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AI-generated summary based on recent guest reviews

Dining

Breakfast quality is often praised, but it is not included and several guests found prices high; some reported restaurant/bar closures on certain days. Occasional service inconsistencies were noted.

Related guest reviews

8

Tim

3 Feb 2025

·

Stayed 2 nights

Stay was nice but we were disappointed that for the price we paid there was still a charge for breakfast

10

GREG

29 Nov 2024

·

Stayed 1 night

Clean comfortable room, reasonably priced breakfast which was excellent.

8

Patricia

17 Oct 2024

·

Stayed 1 night

Everything was great - smelled really nice, was clean, spacious, mini-fridge and microwave in room, bed was firm (which is my preference), but pillows were too soft. Breakfast should’ve been included with price of room but was not - buffet was $14 or you could purchase ala carte.

8

Judith

20 Oct 2024

·

Stayed 3 nights

It was clean and well keep ground. The staff was nice. What I found inconvenient was charging for breakfast when it use to be complimentary. I understand inflation but to want to charge my daughter $14 for a small box of cereal is crazy. If you order a la carte, i can understand but a bagel, a bowel of cereal or fruit shouldn’t be that much. Besides that the stay was nice.

10

Lorena

20 Feb 2023

·

Stayed 4 nights

Rooms were clean staff was really friendly didn’t like that the dinning was only open for breakfast the bar was never open

8

Michael

31 Dec 2024

·

Stayed 3 nights

The breakfast was good, but expensive.

2

mohammad

4 Jul 2025

·

Stayed 1 night

When I booked that hotel breakfast with free But when I went to hotel they said you have to pay $24.00 for breakfast and not free WiFi have to pay $4.95 for day WiFi They said you booked the third party Expedia call and talk to them we can’t help Plus they charge extra $50 deposit I don’t know why they charge extra $50 Front desk was so rude my fault I get hotel from Expedia

10

Robert

21 Apr 2025

·

Stayed 2 nights

The breakfast the cook made was very, very good! Everyone was very customer friendly.

10

elizabeth

11 Oct 2025

·

Stayed 1 night

Frozen croissants not my favorite even if they can be warmed up in the microwave. Other than that it was good

8

Carol

19 May 2025

·

Stayed 1 night

We was highly disappointed get there Sunday night and the restaurant and bar both closed and nothing advertised about that. If u put restaurant and bar down on what the hotel has then make sure they are open

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Month	Average price
January	US$90
February	US$95
March	US$110
April	US$109
May	US$100
June	US$90
July	US$81
August	US$93
September	US$100
October	US$127
November	US$91
December	US$81

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $94	18 $95	19 $108
20 $95	21 $93	22 $94	23 $94	24 $95	25 $94	26 $94
27 $94	28 $95	29 $95	30 $96

Su	Mo	Tu	We	Th	Fr	Sa
				1 $92	2 $93	3 $92
4 $94	5 $92	6 $93	7 $92	8 $94	9 $92	10 $93
11 $94	12 $93	13 $92	14 $94	15 $94	16 $94	17 $94
18 $94	19 $94	20 $94	21 $94	22 $198	23	24
25 $187	26 $94	27 $94	28 $94	29 $94	30 $94	31 $94

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Double Beds (Drinks & Snacks)

Two Double Beds Accessible with Tub

Room, 1 King Bed (Drinks & Snacks)

Two Double Beds

1 King Bed Adapted Compliant

King Bed

King Deluxe Bed

Two Double Beds Accessible with Roll in Shower

King Bed Hearing Accessible

Deluxe Two Double Beds

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Austin NW - Arboretum

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Prices for upcoming dates