DoubleTree by Hilton Hotel Austin Northwest Arboretum

Hotel is currently in the middle of renovation and construction is obvious when you walk in : exposed concrete floor and construction dust and smell in the air. If you are trying to take a relaxing afternoon nap? Soothing jackhammer noise woke me up and hurt eardrums. Carpet on the floors is dated and ripped in places. Someone from the hotel maintenance left toilet plunger outside one of the rooms in the corridor on plastic bag at least. Yeah - smell type was not gardenias. Front desk said there is free water in the room. There was no water bottles at all. Lol Bed was ok and. In the sink - faucet was not screwed tight and was turning sideways when i tried to change temperature. Some black gunk or mold in the shower. You make your own mind if you want to stay here

Website didn’t say this place was under renovation. I understand construction, but it looked horrible and disgusting.

The pool area and pool were dirty.

This property is undergoing some renovation. Lobby, elevator are all dirty looking. Does not look anything like the pictures. Hair in bathroom sink, empty body wash container in shower.Charges for parking in spite of being located in an open area with plenty of parking, to make matters worse they add service charge to your parking fee. Booked hotel because of the 4 star rating but this hotel is 2 stars at best.

The hotel was under renovation. This was not indicated anywhere on the website. Our room smelled like mildew. It was in rough shape

All ice machines were down.

They are remodeling it’s bad

This place is under renovation and it is a complete mess. A folding table in the torn up lobby is sporadically manned as the front desk. 2 times I went down to inform them of the lack of hot water in my shower and I couldn't find anyone. There were exposed wires in places, and the view from my room looked like a bunch of frat boys or a degenerate 80s rock band had trashed the place. I tried to cope by hanging out at the bar, only to find that most common liquors weren't available as, according to the bartender, "Someone keeps taking my stuff. " A broken vent in my room would rattle loudly every time the air came on in my room. I turned up the thermostat the first 2 nights so I could sleep without the annoying noise. Unfortunately, the 3rd night it was pretty hot, so I needed the air running. I couldn't sleep with the rattling noise going off every few minutes. I finally gave up trying to sleep and decided to leave early. I went to the "front desk" at 3:30 am to check out and tell them a few things. The man at the desk was busy watching a show and didn't even look up. He mumbled for me to drop the key in the box. I could forgive a lot of things, but there is the further nickle and diming of $15/day for parking, and $20 for breakfast, and the $50 deposit for "incidentals " (which I'd better get back) Seems like they could make a few concessions during the renovation.

The pool water was green and didn’t look appealing to get in and I booked the hotel hoping the kids could swim. I didn’t like that they had to charge me $50 on my credit card and then once you leave you get that back if everything‘s great, I’ve never had that experience and a hotel before it kind of made me feel like there were gross people that stay at this hotel. we left the room in pristine condition and I know we will get a full reimbursement, but it just made me feel like gross people stay here. It was old rumpled carpets in the lobby and not really great, but I would honestly say this is one of the most comfortable beds I have ever slept in. The pillows were fantastic, and the bedding itself was extremely comfortable. So it was a five for or two.

Pool was lime green. Checked in on a Thursday…when I asked the front desk what was up, they said that the pump was broken and that a replacement was expected on the next Wednesday (I checked out on Sunday). So there went the swimming. Also…ice machine was broken. When I asked the front desk, they gave me a bag of ice. So there went that. Lastly…the mini fridge did not keep ice cream cold/frozen. After about an hour, I essentially had a pint of a milk shake.

It has been a long time since I have stayed in a hotel that was really clean thank you!

Hotel is currently in the middle of renovation and construction is obvious when you walk in : exposed concrete floor and construction dust and smell in the air. If you are trying to take a relaxing afternoon nap? Soothing jackhammer noise woke me up and hurt eardrums. Carpet on the floors is dated and ripped in places. Someone from the hotel maintenance left toilet plunger outside one of the rooms in the corridor on plastic bag at least. Yeah - smell type was not gardenias. Front desk said there is free water in the room. There was no water bottles at all. Lol Bed was ok and. In the sink - faucet was not screwed tight and was turning sideways when i tried to change temperature. Some black gunk or mold in the shower. You make your own mind if you want to stay here

Clean

Top of the list as the worst stays. First room had a loud constant water pouring sound and loud other noises in the walls. Staff was nice and switched rooms. Second room was better when it came to the noise overall look of the room a 4. The bathroom a 1 and there was bugs running across the floor the next morning when i turn the lights on. All of our food was ruined because the refrigerator wasn't working and the next morning I realized the coffee pot nor hair dryer worked. At that point I just checked out and left that place to continue my trip.

Hotel felt clean and inviting. Staff was friendly and efficient. Room was clean and nice

Staff was superb, faculty was very clean and nice. 10 stars ⭐️

Found that the cleanliness of the room was subpar. There were some stains on the sheets, carpet and nightstand

This place is not clean, when I check in room, toilet is not flushed completely, very dirty poor. Kitchen closed one day during my stay. Food is expensive. Will not come back.

There was brown dirt oozing from the tub because housekeeping didn't clean the bathroom from the prior guest. No wash cloths either. Heating unit was so loud we couldn't hear the television over it, so the front desk had to provide a space heater. Certain outlets didn't work properly. There was no notice that guests had to pay for parking. Certain staff members were rude. Put simply, this guest will never return.

Room was ok it was clean at least. Rest of hotel not so much. Large roaches in hallways. Very dusty especially by the bar area. Pool was dirty and no chairs at the pool at all. Double tree has great properties but it seems this one has been forgotten! Front desk African American lady does overnights she’s terrible. Attitude to go with it as well!

When I attempted to look out my window it was to the inside of the property which if curtains left open anyone could be watching inside the room.

The room hot and the air conditioner ran all night. The thermostat was set at 65 but did not go below 74 which lead to it running all night. It was annoying and loud.

The property is a bit old. Some items in my room needed maintenance.

I haven't stayed at this hotel in years but it seems like the room quality isn't the same. It was stuffy and the AC died in in the middle of the night. We also heard constant water running through the pipes. Overall it was an average stay but nothing spectacular.

No hot water, had to have AC worked on and eventually moved. Dirty carpets. Not even a 1 star hotel.

So so I’d say. Tub didn’t drain properly and the shower curtain rod was broken or loose. It was concerning that these are visible problems that no one bothered to address and/or ignored. And if it was noted why would it be available for booking. For the amount of stars this place has I would have expected better. When it comes to a hotel a good bed and a functioning bathroom is about the minimum standard you’d expect from Hilton or Hilton member.

I was booked in a room facing to the interior courtyard arboretum which was not great. I think hotel would have been fine if booked in a room on the outside walls of the hotel. The interior of the room was nicely furnished, clean and updated. Hotel in general is dated but has been up dated. I would only stay there again if on an outside room.

Bed was comfortable and the room was cool and quiet. You have to pay to park. It’s $17 a day the breakfast was okay but was $20 a person and it’s buffet style. The toilet wouldn’t flush well and it was called in but wasn’t fixed.

It was nice but only lukewarm water for showers.

Room had extremely noisy ac unit Kept waking me throughout the night

The staff was unusually wonderful... very curteous.

Our reservation was cancelled and we were walked to a different hotel. I called to confirm our reservation, got put on hold twice by 2 different front desk agents, then a 3rd agent picked up and put me on hold again then came back after 5 minutes and told me that the hotel was sold out. I booked 2 rooms 10 days before our check in date. I asked why I didn’t receive a call about this. Her response was, “We were about to call you”. I was already placed on hold for about 20 minutes by the other 2 agents. Their front desk staff was absolutely terrible.

Check-in was FANTASTIC! Please let Celia know we greatly appreciate her friendly, professional and courteous service! Check out with Celia was absolutely pleasurable! The mad our stay the best we have had in Austin!

Over all a great place to stay. There was a charge on my room for a dinner which was not mine as I dont eat in hotels and the staff didnt seem to want to remove it and said that they send it off to accounting to see if they could remove it. So buyer beware, if you stay here tell them to block all charges to your room.

Front desk staff was great, but I didn’t like the fact that we didn’t have room service clean our room after we requested it three times. We didn’t get clean towels by room service, we had to call the front desk and get them ourselves.

The staff was awesome

We started off the evening with checking in after driving all day, we go up to our room only to already find there was somebody IN that room. I’m saying their purse, wallets, food, everything was still in the room. Thank God we are decent people and I rushed my friend out the door telling her the room was occupied. Can you imagine? A vile person? If another person would’ve stolen that’s guests things? Money? Etc? We go back to the lobby and explain what happened and all we got was a simple I’m sorry and a “I thought that room was free” and that was it, here’s your new key enjoy your stay. When I asked about complimentary breakfast the employee just informed me of the hours and that was it. Leading me to believe it was included in with our stay or because of my hiltons honors. Well fast forward to Sunday and we consume said breakfast and we’re then told we would be charged $20 each for it. The manager on duty was EXTREMELY rude and dismissive to my friend, they DID not acknowledge that their employee made a mistake and still charged us for breakfast didn’t even apologize sincerely or correctly for the check in incident, that could’ve been a bad situation. Everyone carry’s in Texas what if that person staying in the room acted before asking questions to someone randomly walking into their room? The hotel didn’t care for our feelings or safety. Overall it was just the worst Hilton I’ve ever stayed at. The manager even tried to give us an HR business card for our complaint.

Overbooked, did not honor the reservation. No where to stay!

The front desk was extraordinary. They went above and beyond.

Clean, quiet and comfortable. Wonderful staff.

Great location. Lout air conditioning. Great bed/bedding. Otherwise very quite

This hotel is very convenient for me when I visit some friends who live in the area. It’s comfortable and clean. Staff is very friendly. My main complaint is that they charge you to park your own car per night in their massive parking lot.

Convenient location. We continue to stay when we visit Austin.

Close to the arboretum!

Nice staff clean room good safe location near the freeway access and a very nice residential neighborhood right behind it

Love it! Great location-Celia was so very nice and helpful!

Finding the entrance in the dark was a big problem

I booked a room with two beds for the trip. I made this booking 6 months on advance. Show up and all they have is a single King. They offer to send up a roll away bed. The roll away bed was terrible. The drain in the tub/shower was barely working so you couldn't take more than a two minute shower. The air conditioner sounded like it was a giant air compressor kicking on and off all night. On a map, the location looks like a good location, however the way all the goofy interstates and frontage roads work, it takes 5 minutes of u-turns and triple lane changes to get from the hotel parking lot to going the direction you want to go. You spend a lot of time seeing the hotel from the interstate.

The staff was excellent, very friendly and helpful. The hotel is a bit older, but clean and in good repair. The pool was ice cold. Close to shopping and dining options. Residential neighborhood close to the freeway.

Nice and affordable spot and close to downtown

Bathroom sink was not draining. Reported it Friday early but Friday after lunch was still not draining. Telephone in room did not work. Reported both again late afternoon and by bedtime the sink was draining and the phone working. Overall a great stay.

Very helpful staff, great breakfast, clean rooms, conveniently located.

The breakfast was decent, but way understaffed. No plates available, tables needing to be cleaned, etc. The bartender decided to close at 8:45 on a Saturday night. We were on a group trip and wanted a place to hang with the adults. Why even advertise the bar if it’s open from 4-8:45 on a Saturday?

The hotel is being renovated so as can be expected there was dust due to construction. The hotel is indeed in need of renovation as it is quite outdated. The room was clean and the staff was friendly and helpful. Given the circumstances, I would rate it an overall good. The snack bar is very overpriced. A small bottle of wine was $27! A small bottle of ice ta was $8.50!

Bed was comfortable and the room was cool and quiet. You have to pay to park. It’s $17 a day the breakfast was okay but was $20 a person and it’s buffet style. The toilet wouldn’t flush well and it was called in but wasn’t fixed.

Nothing the restaurant food is bad it taste old and is plain

Rather than included in the room charge they charge you separately for parking. That's an additional $20+ per day. In addition booking on Expedia did not include breakfast as advertised. That's another $20 for an a la carte breakfast. Had I known about these additional charges I would not have booked here

liked the lobby appearance. didn’t like window facing interior of hotel. You have to pay for outdoor unguarded parking. Breakfast costs $18.00 Staff were cheerful and helpful. Hilton Honors interface is awful. Hotel does not sell any craft beers. The busload of Danes staying there were appalled.

This hotel could be really great... except: Limited staff made the restaurant be closed. You could only get snacks or some sandwiches basically at the bar. I had to call the hotel main switchboard to get someone to check me in. I called FROM the main switchboard! The room was nice, but badly in need of maintenance. Towel racks about to fall off the wall, and the worst was the noise. There was a loud mechanical noise coming from above the bathroom the entire time. VERY LOUD. The AC was extremely loud also, but the worst was when the blower for the AC kicked in, it sounded like a jet engine taking off. This went on the whole time we stayed there. Needless to say not much sleep. I didn't bother asking for another room as we were told many were "being renovated". Personally I didn't believe it. For longer stays you only get maid service if you specially ask for it. The only thing that was really superb was the bed. It was heaven. For a Hilton hotel, their standards have dropped significantly for the rates they charge. It wasn't made up by giving me a fresh warm cookie on check-in. Won't be staying there again. I was seriously let down.

Originally I booked a king bed they gave me 2 queen bed room instead because they said they had the right to give me a replacement since I booked through a 3rd party. Beds were comfy room was decent nothing fancy. Breakfast is expensive $18 and its an additional $10 to park for 24hrs. I feel for the amount we paid to stay parking shoudl be included.