Name: Malmaison Reading
Address: Station Road, Reading, England, United Kingdom, Reading, Berkshire, GB
Price range: $76–$301 per night
Rating: 8.55

What guests think

At Malmaison Reading, travellers consistently praise the central, station-side location and friendly staff, with many enjoying comfortable, stylish rooms and strong breakfasts, while recurring downsides include dim room lighting, traffic or street noise, and occasional problems with air conditioning.

Breakfast and the bar draw frequent compliments, though menus can be limited and a service charge may be added. Cleanliness and upkeep are inconsistent, with reports of worn furnishings, plumbing or shower problems, and occasional dusty or mold-affected bathrooms. There is no on site parking and lifts have intermittently failed. Expect a convenient city stay with generally warm service and variable room quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Well liked bar; no on site parking (nearby station parking used and can be expensive). Lifts have intermittently failed.

Related guest reviews

10

Savanah

Aug 29, 2024

·

Stayed 2 nights

Bar was lovely, walkable area, very convenient location!

10

Dawn

Dec 6, 2024

·

Stayed 1 night

Had a very lovely overnight stay at Malmaison. The staff were all great. Nice guy on reception. Exceptionally good bartender, who made wonderful cocktails. Waitress at breakfast was great. Overall a great experience. Great food and a perfect night stay. Reading gets more and more salubrious, but you just ignore that!

10

Marc

Jul 20, 2023

·

Stayed 2 nights

Excellent accommodation with great bar and restaurant facilities. The staff were exceptional with punctual and super friendly service In short, a fabulous hotel!!

8

Dawn Carol

Jun 16, 2024

·

Stayed 3 nights

The hotel was clean, service staff excellent, restaurant excellent. However the lifts were only 1/2 functioning during our 3 night stay and on checkout both lifts were not functioning. We had to ask for help from the front desk as we were four flights up.

8

James

May 14, 2024

·

Stayed 1 night

Location for train travel is good since it is across the street from train station. However, parking is non-existent and if returning a rental car, Europcar is located several miles away.

8

Mark

Nov 2, 2025

·

Stayed 1 night

Parking at station carpark through underpass expensive but secure found police patrolling. Fantastic food just be away as well as leaving space for tip on bill they also add 15% service charge ! This was removed at checkout

10

Kumiko

Sep 30, 2025

·

Stayed 2 nights

Great hotel but there are no guest parkings.

10

RIKKI

May 21, 2024

·

Stayed 2 nights

Very nice hotel in central Reading close to station and restaurants. Fantastic staff who were friendly and very attentive. The only downside was there are no parking facilities so it was a long walk to the car

2

Michael

Jul 23, 2024

·

Stayed 6 nights

I have early stage arthritis in both hips and due to the customer lifts being out of order. Despite mentioning this to a member of staff at reception I had to struggle up three flights of stairs and the other stairs that were in place for five nights. On Tuesday evening one member of the reception staff accompanied me to the third floor in the staff lift but on all the other nights I had to struggle up the stairs as nobody seemed to be interested in helping me. I have therefore decided that I will not be using the Malmaison in future. I chose the hotel for its convenience to the train station due to my condition.

10

Jasber

Jun 23, 2023

·

Stayed 1 night

Amazing property, but extremely difficult to get to in a car including parking. It is perfect if you are coming by public transport but public transport at present is extremely unreliable.

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many report clean, well kept rooms, while others cite dirty bathrooms, dust, stains or mold and worn areas.

Related guest reviews

8

Simon

Dec 19, 2025

·

Stayed 1 night

Nice staff and clean comfortable room.

8

Phil

Dec 5, 2022

·

Stayed 1 night

Great location, nice hotel and nice staff. Not as clean as I would have expected - dusty. Room was not ready at check in, but complimentary drinks were served.

8

Ishbel

Aug 1, 2024

·

Stayed 1 night

Really comfy and convenient Bathrooms could be cleaner

2

Robyn

Aug 7, 2025

·

Stayed 1 night

Air conditioning in the room did not function. It was much warmer in the room than in other parts of the hotel. Bathroom was disgusting, lots of moldy water damage. The shower was not accessible at all, with a very high step into the bath and no safety railings or anything to hold. Essentially you had to climb over the toilet to get in. Room was very noisy, and the common areas of the hotel were taken up with a function. Dining was not available and room service had only limited availability even though it was advertised as 24 hours. Room service menu had limited items as well, many things were not available. Location is good for the station, that's about all the positives I have.

2

Andrew

Jul 27, 2025

·

Stayed 1 night

Sketchy part of town. First room was filthy. Had to get another

6

Ryan

Apr 9, 2025

·

Stayed 1 night

I didn't find it clean. £200 a night fir a room gat had a fridge and you couldn't provide fresh milk, just that uht rubbish. Shower dirty. Stains on carpet. Windows dreadfully dirty

4

Reza

Sep 24, 2025

·

Stayed 1 night

Dirty bathroom old fashioned rooms mould too expensive for such a horrible hotel

4

Jack

Aug 12, 2024

·

Stayed 1 night

Used to be much better. Seen better days. Rooms felt dirty, smelled of awful cleaning product. Fabric headboard stank and you can't really open the windows. Bar and restaurant are redeeming features, but won't be back anytime soon.

6

Jack

Dec 22, 2022

·

Stayed 2 nights

It was *ok* at best. The location of this place is ideal for the train station, and to be honest, the breakfast service was incredible. However, where this place falls short is its facilities and check-in staff. Every room was mentioned to have air-con, to which none of the three rooms I accessed had working air con. I made the front desk aware of the first room being devoid of aircon, I was then taken back to the room and told to prove what the issue was (?). After being lead back down to the lobby with 2 heavy cases, the porter took me to a neighbouring room, which also had no aircon. A final room, had a working aircon panel to which I was promised it works. However, after collecting my bags from the front desk and settling in, this absolutely didn't work. However, I decided not to follow up on this, as the new room had a balcony that I could effectively just leave open to cool the oven down! I was offered no apology, no manners and treated like a guilty party until I quietened down. On top of this, the final room I was situated in looked tired. Rusted taps, dirty floors, filthy under the bed etc. Just not in great condition overall. My honest rating is probably around 6.4/10. Bed was comfy, and breakfast and service received at breakfast were the redeeming factors. Otherwise - shoddy at best.

10

julian

Feb 13, 2025

·

Stayed 1 night

So glad the restrooms have been refurbished. Staff so friendly and attentive. Rooms spotless.

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Rooms

Rooms range from spacious, comfortable suites to darker, dated spaces; many mention dim lighting, some noise from outside, and occasional A C or ventilation limitations. Several note limited views or awkward layouts or electrics.

Related guest reviews

10

Angela

Dec 1, 2024

·

Stayed 1 night

Great room. Good location. Powerful shower. Very comfortable. Recommended. Only criticism room quite dark. Not much natural light or proper lighting. No issue really though. Would stay again n

6

Emerson

Mar 26, 2023

·

Stayed 1 night

Had room 205. Very small considering it was a Club Double. Couldn’t access the wardrobe due a concrete pillar. Very poor lighting. A little disappointing considering it’s a Malmaison

8

Lewis

Oct 1, 2025

·

Stayed 1 night

Great location, stylish and well designed rooms, showing its age in places though

6

Laura

Sep 5, 2025

·

Stayed 1 night

Very poor room. Window looked out onto a wall. Dark room. Was put in a disabled twin room which was really disappointing

10

Paul

Dec 7, 2025

·

Stayed 1 night

Stayed 1 night - good location, quiet + spacious room on the 2nd floor, was able to check in 3 hours early as room was ready when i came in to leave my bag in the luggage room. Decent breakfast, no complaints.

6

Oonagh

Aug 20, 2024

·

Stayed 1 night

Room had only one bedside/table light, with a dodgy connection. This was fine as a single occupant who didn't want to use the desk anyways. Half the USB sockets didn't work either. Power sockets all very inconveniently positioned. Definitely not what I was expecting, given reputation and price, I was disappointed.

6

Andrew

Oct 21, 2025

·

Stayed 1 night

Parking n/a. Drink options good. I do not enjoy having a suite and not being able to crack a window open a little bit. I do not enjoy air conditioning. Also you should not have to pay for extra water. Extra water should be free of charge.

10

Krystal

Apr 10, 2025

·

Stayed 1 night

Junior suite is lovely! The view is of the street outside and shop so you can hear a bit of noise from passers by but really great room, lots of space and very comfy.

6

Damian

Jun 21, 2025

·

Stayed 2 nights

unfortunately didn't have the best room, very dark, and the bed was not the most comfortable, breakfast on both mornings not the best, especially what they charge for it.

6

Lawrence

Jul 29, 2025

·

Stayed 11 nights

This was my 4th or 5th stay and while the service is excellent the hotel is showing either its age or neglect. Furniture in my room was worn, the bed was lumpy and the lighting way too muted. Think my next visit to Reading might require a new venue. All of that said the reception staff and the housekeeping staff were excellent/

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Service

Service is widely praised as friendly, welcoming and helpful across reception, bar and breakfast, with occasional early check ins. A few guests reported unhelpful interactions, upselling at check in, or delays at reception.

Related guest reviews

10

Andreas

Aug 22, 2023

·

Stayed 1 night

Excellent customer service, most friendly and helpful staff!

10

Paul

May 13, 2024

·

Stayed 1 night

My flight was delayed by almost 2 hours, any longer would have meant I would miss the last train from paddington to London, I called the reception and was put at ease by the person, I think it was Nick, reassured me there would be someone available to book me in. As promised, was met at reception, quick and easy check in, comfortable bed, it was a great night's sleep.

10

Raj

Jul 5, 2025

·

Stayed 1 night

I’ve forgotten the name of the lady at reception (Iannou???). She made me feel very welcome and was super helpful in answering my questions and giving me a 5 star guest experience. Please pass on my gratitude.

8

James

Sep 21, 2024

·

Stayed 1 night

Room was dark, had to wait for service at front desk

8

Poppy

Apr 21, 2025

·

Stayed 2 nights

It was good. The room was generally clean, but there were a few signs that it hadn't been deep-cleaned for a while, plus there was only one plug socket i could use as the other two with the lamps plugged in were a weird round shape. The staff were friendly, but when I checked in, I was bombarded by a few upselling promotions, which I just found unnecessary and annoying after a long journey,

10

Dawn

Dec 6, 2024

·

Stayed 1 night

Had a very lovely overnight stay at Malmaison. The staff were all great. Nice guy on reception. Exceptionally good bartender, who made wonderful cocktails. Waitress at breakfast was great. Overall a great experience. Great food and a perfect night stay. Reading gets more and more salubrious, but you just ignore that!

2

Revesh

Apr 25, 2025

·

Stayed 1 night

I would not return to this hotel. I slept at 4am as the noise levels both inside the hotel and outside were atrocious up to that time. I requested a toothbrush kit in the morning and was very rudely told that I would need to get up and get it myself from the vending machine on the ground floor. The room was very dark as well as the entire hotel, even hurt my leg on the loo roll holder as it is too close to the loo. There is no water in the room and shower handle was broken.

4

Shuma

Aug 1, 2025

·

Stayed 1 night

Stayed here for one night with my partner. She checked in before me, however, they charged her £103 at check in which she later messaged me about, however, I had already paid for the room. When she went to query this they refunded her, however were unapologetic. When I arrived I requested to understand what had happened to be told by a staff member it is not her fault and it was dealt with by another employee, again no apology. Room itself wasn’t the best, cracks and dirt in the bathroom. I would expect better from a Malmaison. Very disappointed with our stay. You would expect hospitality from a hotel, however, they failed to deliver, would absolutely not stay again.

10

Simon

Jul 27, 2025

·

Stayed 1 night

Very polite friendly staff, free upgrade, and good continental and cooked breakfast in the restaurant. Very nice stay.

10

Nicola

Nov 16, 2025

·

Stayed 1 night

We travelled up to Reading as an overnight stay after watching England at Twickenham. Checked in online, and contacted reception in advance to see if we could leave our bags in the room at 1130. Nothing was too much trouble and the room was clean and welcoming. This is the second year in a row we have stayed here, and the accommodation a breakfast was top notch. A cracking solution to avoiding London prices and the queues for trains.

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Location

Central location directly across from Reading station is a consistent highlight, with easy access to shops, restaurants and transport. Some note street noise or a less appealing immediate area.

Related guest reviews

8

Mary

Jan 19, 2023

·

Stayed 19,371 nights

This is a nice hotel; right opposite the station so quite noisy, and it’s not the loveliest bit of town. Had a suite which was nice, but the rainfall shower was poor; very low pressure and/furred up with limescale, so was more of a dribble than a shower!!

2

Andrew

Jul 27, 2025

·

Stayed 1 night

Sketchy part of town. First room was filthy. Had to get another

10

Mark

Dec 14, 2023

·

Stayed 1 night

Across the street from the Reading train station but quiet because we had a room facing the alley. Affordable and within minutes walk to the shopping and sights of Reading.

10

Paul

Dec 7, 2025

·

Stayed 1 night

Stayed 1 night - good location, quiet + spacious room on the 2nd floor, was able to check in 3 hours early as room was ready when i came in to leave my bag in the luggage room. Decent breakfast, no complaints.

8

Glenn

May 23, 2024

·

Stayed 1 night

Heading to Heathrow next made it a great stop. Handy to transport, restaurants, and pleasant walking paths.

10

Steve

Dec 15, 2024

·

Stayed 1 night

Conveniently located just 50m from Reading Rail Station, for our unplanned enforced overnight stay after train disruption. Rooms pleasant (if a bit dark).

8

Laura

Oct 3, 2024

·

Stayed 2 nights

Convenient location near the station. Very helpful staff.

10

Sarah

Mar 30, 2025

·

Stayed 1 night

Lovely friendly staff, very spacious room. Very close to the train station and shops. Very,very good soundproofing. Would definitely stay again.

10

Sandra

Aug 18, 2025

·

Stayed 1 night

Location near Rail Station is perfect

10

Skaria

Sep 13, 2025

·

Stayed 1 night

Excellent location for the train

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for quality and choice; dinners and the bar are generally well received. Downsides include limited menus or unavailable items, added service charges, and room service that was limited or unavailable for some.

Related guest reviews

10

Lynne

Nov 8, 2025

·

Stayed 1 night

A really lovely hotel, welcoming staff, luxuriius clean room. The breakfast was the best hotel breakfast we've had!! Thanks for a lovely stay

8

Nicola

Dec 30, 2022

·

Stayed 1 night

The team were great - very welcoming and helpful. The restaurant didn’t have a number of the options on the menu which was a shame but the food we did have was good. Rooms were comfortable although I’m not a fan of soft pillows (I didn’t ask if they had any others). Our room was also nice and quiet which was an added bonus given the central location (right next to the train station).

10

Clare

Jan 26, 2025

·

Stayed 1 night

Always enjoy a stay at malmaison, suites are lovely and spacious, never stayed in standard rooms. Dinner options are relatively limited but there is always enough choice and the food doesn’t disappoint. Breakfast also good. Both continental and hot choices if you want to pay a little extra and all cooked fresh. Bar tends to be that little bit quieter on a Friday evening so preferable for us to a Saturday evening! Another great stay, we’ll definitely be back yet again soon.

10

PHILIP

Oct 20, 2024

·

Stayed 1 night

Great hotel and staff. Breakfast was outstanding.

10

Dawn

Dec 6, 2024

·

Stayed 1 night

Had a very lovely overnight stay at Malmaison. The staff were all great. Nice guy on reception. Exceptionally good bartender, who made wonderful cocktails. Waitress at breakfast was great. Overall a great experience. Great food and a perfect night stay. Reading gets more and more salubrious, but you just ignore that!

2

Robyn

Aug 7, 2025

·

Stayed 1 night

Air conditioning in the room did not function. It was much warmer in the room than in other parts of the hotel. Bathroom was disgusting, lots of moldy water damage. The shower was not accessible at all, with a very high step into the bath and no safety railings or anything to hold. Essentially you had to climb over the toilet to get in. Room was very noisy, and the common areas of the hotel were taken up with a function. Dining was not available and room service had only limited availability even though it was advertised as 24 hours. Room service menu had limited items as well, many things were not available. Location is good for the station, that's about all the positives I have.

8

Mark

Nov 2, 2025

·

Stayed 1 night

Parking at station carpark through underpass expensive but secure found police patrolling. Fantastic food just be away as well as leaving space for tip on bill they also add 15% service charge ! This was removed at checkout

10

Alexander

Oct 11, 2023

·

Stayed 1 night

Every member of the team we met was excellent. Our room was comfortable and clean. Very enjoyable evening meal. All in all a very good visit.

10

Michael

Feb 24, 2024

·

Stayed 1 night

Club room was a very comfortable room. We struggled with the pillows as they went a bit flat on us but the mattress was nice. There were Nespresso facilities with a variety of pods. The Ferrero Roche was a particularly nice touch. There was an iron, ironing board and kettle in the room. The TV is great with chromecast and freeview. The rate included breakfast which was incredible value for money. The food was delicious and the continental offering was superb. Really excellent value for money.

8

Penny

Mar 8, 2025

·

Stayed 1 night

Hotel room was amazing, bed was most comfortable I've ever stayed in. Felt like I was cocooned in a luxury. Only negative would be no room service which I feel these days is unheard off for a hotel of this standard

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AI-generated summary based on recent guest reviews

Month	Average price
January	$123
February	$132
March	$126
April	$129
May	$125
June	$153
July	$190
August	$126
September	$164
October	$133
November	$140
December	$125

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $94	5 $119
6 $76	7 $127	8 $221	9 $255	10 $149	11 $115	12 $128
13 $84	14 $158	15 $301	16	17 $168	18 $130	19 $135
20 $123	21 $152	22	23 $178	24 $148	25 $120	26 $138
27 $85	28 $187	29 $301	30 $265

Su	Mo	Tu	We	Th	Fr	Sa
				1 $159	2 $143	3 $165
4 $145	5 $225	6 $280	7 $286	8 $166	9 $139	10 $127
11 $132	12 $185	13 $245	14 $234	15 $152	16 $215	17 $130
18 $113	19 $183	20 $225	21 $235	22 $136	23 $140	24 $134
25 $107	26 $168	27 $188	28 $176	29 $147	30 $105	31 $134

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Monthly average prices

About this property

Location

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