Name: Sheraton Great Valley Hotel
Address: 707 East Lancaster Avenue, Philadelphia, Pennsylvania, United States of America, Philadelphia, Pennsylvania, US
Price range: US$90–US$369 per night
Rating: 7.78

What guests think

At Sheraton Great Valley Hotel, travelers frequently highlight very friendly staff and a convenient location, while noting the property feels aged, with mixed upkeep and recurring pool or hot tub issues, leading to an uneven overall experience.

Room feedback varies: some are spacious and comfortable, while others report thin walls, temperature and Wi-Fi problems, light-leaking curtains, and view issues from dirty windows. Cleanliness receives mixed comments, ranging from very clean rooms to mold, stains, odors, and housekeeping misses. Facilities and dining are inconsistent, with a handy shuttle and pleasant bar offset by limited or unavailable dining and breakfast sometimes not included. Expect warm service and convenience, with variability in room condition and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: several reviews cite cold, closed, or dirty pool and hot tub areas and sporadic maintenance, while others note an adequate gym, a pleasant bar, and a convenient shuttle. Parking can be tight during busy times.

Related guest reviews

8

John

15 Oct 2023

·

Stayed 1 night

My wife and I stayed on a Friday overnight. Overall a nice stay. Room and bedding were nice, staff were friendly and efficient, gym equipment was in good order, pool area was nice. The only downside to our visit was the large number of loud and energetic younger teens visiting for sports tournament/training that were allowed to hang out in the restaurant. Ended up eating snacks in the room rather than having dinner in the restaurant.

6

Kristyn

14 Aug 2024

·

Stayed 1 night

The pool was dirty and cloudy. It’s definitely an older building so it appears dirty but really might just need an upgrade. The whole floor really smelled but the room didn’t. It seemed like a leak at the ice machine may have been causing a water leak.

4

Heather

26 Oct 2023

·

Stayed 1 night

The pool is down long term. I am traveling with a child, and chose this property for only that reason.

4

Micah

25 Dec 2024

·

Stayed 1 night

Hot tub (indoors) was warm at best and pool wasn't. I called ahead of time (before booking) to confirm they would be. Heat in the room was okay at best. Jets in tub in room didn't work. Wifi in room was so bad I had to use Public and not Guest, which was slow and went in and out. Will be asking for a refund

10

Raymond

15 May 2023

·

Stayed 2 nights

Very nice hotel with a very nice bar and plenty of areas to hang out while we were there. Only complaint would be that breakfast was not included but otherwise really nice and easy stay.

8

John

25 Jun 2024

·

Stayed 1 night

Pretty hotel very quiet. Parking lot had alot of trash in it. Hot tub was closed. No one at front desk at check out in am

6

Jeffrey

4 Jun 2023

·

Stayed 2 nights

The hotel was fine as the grounds were clean. Parking is not ideal if you arrive at a busy time.

10

Susan

8 May 2023

·

Stayed 1 night

We were attending a wedding nearby, shuttle service was so convenient. Pleasant staff, all around wonderful experience

10

James

25 Jul 2023

·

Stayed 1 night

The hotel was very clean. The inside pool and hot tub is open 7am-10pm. We used the pool several times and when we checked out on Sunday at 11am we were allowed to hang by the pool for a few hours until we needed to head to our baseball tournament. The gym seemed nice but we did not get a chance to use it. Definitely a nice place to stay.

8

Todd

1 Sept 2024

·

Stayed 1 night

This hotel probably had the friendliest staff of any hotel in recent memory. They acknowledge you and make themselves available whenever they see you, and promptly follow through on any request. With that said, this is an older hotel property. It has older hotel problems and could use updating. I needed to change rooms due to water leaking from a window, and both rooms had windows so dirty that I couldn't see out of them. The AC didn't do much in either room. It has a pool, but the bottom is dirty. I hesitate to mention these things because the staff is so nice, but I'd say this is more of a hotel for business than pleasure.

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Cleanliness

Cleanliness is mixed: many guests found rooms clean. Others reported mold, stains, odors, and housekeeping lapses such as missed towels or leftover items.

Related guest reviews

8

Tiffanie

13 Dec 2022

·

Stayed 1 night

Overall it was fine however I expected a little more from a Sheraton. There was mold in the shower on the grout and there was some kind of stain on the bedskirt, kinda skeeved me out. The bed was comfy and I def liked the soft pillows.

8

John

12 Apr 2025

·

Stayed 1 night

Everything was very nice, except the refrigerator had dead ants in it. They need to ioen it and clean it or wipe it clean between guests.

4

MAISAH

19 Oct 2023

·

Stayed 1 night

This property has not been well maintained and it shows. The grout in the shower was absolutely disgusting. The ceiling in the bathroom was bubbling. From the lobby to the rooms the place needs a complete overall. I am surprised this is a Marriott property. I stayed there one night for business. Never again.

8

Daniel

14 Sept 2025

·

Stayed 1 night

very clean, very friendly staff

2

Alison

13 Jul 2025

·

Stayed 2 nights

Not clean, room had mold on ceiling, smelled like mildew, a/c wasn’t cold, no coffee, no food service. Will never stay here again

10

Josi

10 Nov 2025

·

Stayed 3 nights

Room was clean, front desk was extremely friendly, helpful and welcoming

10

Troy

26 Oct 2024

·

Stayed 1 night

Very clean. Friendly staff.

2

Will

9 Mar 2024

·

Stained carpeting Carpet not vacuumed Tub spout detached from the wall Rotted bathroom door bottom Dirty and missing tile grout in the bathroom Housecleaning removed dirty towels and failed to replace them with clean ones (no towels on day 2) We checked out a day early because of these issues. The front desk staff did not inquire why we cut our stay short, nor did they even ask how our stay was. The lobby area and exterior of the facility were well kept and clean.

2

Stephanie

8 Jun 2025

·

Stayed 1 night

Old and gross. Very decrepit with wallpaper peeling off, stains on chairs, and just overall dirty.

6

VALORIE

15 Sept 2024

·

Stayed 2 nights

I experienced a number of issues during my stay…the tub wasn’t draining properly, internet connection went down in my room, hand soap in room’s bathroom was very near empty, upon my arrival there was a leftover cloth napkin from room service. These conditions combined negatively impacted my stay. Room didn’t feel clean and attended to.

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Rooms

Rooms draw varied feedback: some are spacious and comfortable, but many feel dated or dark. Common issues include thin walls, temperature and Wi-Fi problems, light-leaking curtains, and obstructed views from dirty windows.

Related guest reviews

6

Roger

14 Nov 2024

·

Stayed 2 nights

Hotel is old and needs major updating

6

Callie

1 Jun 2025

·

Stayed 1 night

The woman at the front desk could really use some Customer Service training. We also got terrible sleep because the parking lot lights were extremely bright and shone right into our window. The curtains were screwed in at the top and could not be closed.

8

Margarita

5 Nov 2023

·

Stayed 1 night

Unfortunately the walls are very thin and you can hear everything from the neighboring rooms including the cleaning staff working in the floor.

8

Shaima

4 Oct 2024

·

Stayed 5 nights

Loved the shuttle service. The property needs updating. Rooms are dark and old.

4

Micah

25 Dec 2024

·

Stayed 1 night

Hot tub (indoors) was warm at best and pool wasn't. I called ahead of time (before booking) to confirm they would be. Heat in the room was okay at best. Jets in tub in room didn't work. Wifi in room was so bad I had to use Public and not Guest, which was slow and went in and out. Will be asking for a refund

6

Jason

5 Feb 2024

·

Stayed 2 nights

Incredibly noisy.

4

Debra

31 Dec 2023

·

Stayed 1 night

They had a bunch of weddings during our stay. The people were loud and partying until after 4am. Loud music and so many people in the room adjacent. I knocked on their door several times to get them to quiet down but they were so loud they didnt hear, or they just didnt care. The noise was crazy for such a nice hotel.

6

David

9 May 2025

·

Stayed 4 nights

Hotel definitely needs room renovations.

10

Laura

18 May 2025

·

Stayed 1 night

Close to Immaculata University for graduation weekend. Room was spacious and everything was in working order.

8

Todd

1 Sept 2024

·

Stayed 1 night

This hotel probably had the friendliest staff of any hotel in recent memory. They acknowledge you and make themselves available whenever they see you, and promptly follow through on any request. With that said, this is an older hotel property. It has older hotel problems and could use updating. I needed to change rooms due to water leaking from a window, and both rooms had windows so dirty that I couldn't see out of them. The AC didn't do much in either room. It has a pool, but the bottom is dirty. I hesitate to mention these things because the staff is so nice, but I'd say this is more of a hotel for business than pleasure.

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Service

Service is frequently praised as friendly and helpful. However, some guests report slow or difficult check-in, unresolved requests (like towels), poor issue handling, or trouble reaching staff late at night.

Related guest reviews

10

Fidela

25 Aug 2024

·

Stayed 1 night

The staff were very helpful and nice.

2

Tania

13 May 2023

·

Stayed 1 night

The check is was very upsetting and embarrassing customer service was horrible I was charged a holding fee and they kept telling me that my card was declined so I used another card declined both cards had money on them even showed them my account that showed the money was taken out they basically called me a liar and the manager would never stay here again

8

Daniel

14 Sept 2025

·

Stayed 1 night

very clean, very friendly staff

4

Barry s

1 Dec 2024

·

Stayed 2 nights

Slow check in ! had to change rooms ! first room was being fixed(sink) tools were left in the room. stains on the carpet burnt stain on carpet in bedroom. pool area was half painted(why start a project on Thanksgiving weekend) no chairs by pool condition of the hotel was i need to be restored!

6

Martina

21 Oct 2023

·

Stayed 1 night

The rooms were clean and the bed/linens were comfortable. I didn't care too much for room service. There were items missing from my order and when I called the front desk to let them know, someone hung up on me. It would have been nice to be given alternatives when ordering from the menu instead of being given half of what was advertised, especially with all the fees and charges that are associated with ordering room service. Outside of that we had a good experience. I'd just never order room service again.

10

Josi

10 Nov 2025

·

Stayed 3 nights

Room was clean, front desk was extremely friendly, helpful and welcoming

10

Troy

26 Oct 2024

·

Stayed 1 night

Very clean. Friendly staff.

2

Lawrence

5 May 2025

·

Stayed 1 night

Didn't have extra towels on a Saturday checking. We had three people in a room and only gave us two towels sets. Evening desk said housekeepers went home and to come back in the morning. Went back in the morning and no towels.

10

murray

31 Aug 2025

·

Stayed 1 night

The girls at the reception where nice and even tho there was a payment issue that happened they where able to sort me out with no problems

10

Amy

18 Jul 2025

·

Stayed 1 night

The building itself and the lobby are inviting. The restaurant has friendly helpful staff and the food is also good. The front desk is also helpful and friendly. The room was clean and tge noise in the hotel was minimal.

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Location

Location is convenient to Immaculata University, offices, and shopping, and is generally safe and quiet. Parking can be difficult at busy times, and one guest noted an incorrect address listing.

Related guest reviews

10

Bill

8 Apr 2024

·

Stayed 1 night

Close to our meeting

6

James

14 Sept 2023

·

Stayed 1 night

Address for this location is wrong

6

Ying

13 Aug 2023

·

Stayed 1 night

Safe and quiet, however property conditions little old, carpet cleanliness slightly below average

10

hilary

8 Dec 2023

·

Stayed 2 nights

Great location, close to the office. Nicely decorated for Christmas. Lovely welcome on arrival.

8

Melanie

29 Aug 2023

·

Stayed 1 night

We stayed at this Sheraton several time over the last 15 years. It is close to where we used to live. It is clean and comfortable with pleasant common areas. The bedroom was nice, but the bathroom could use retiling. It was definitely showing its age. Overall a good stay, though.

10

Alma

25 Nov 2023

·

Stayed 1 night

Nice place, quiet and close to shopping. good breakfast

6

Jeffrey

4 Jun 2023

·

Stayed 2 nights

The hotel was fine as the grounds were clean. Parking is not ideal if you arrive at a busy time.

10

Melissa

4 Jun 2023

·

Stayed 5 nights

Convenient location

10

Laura

18 May 2025

·

Stayed 1 night

Close to Immaculata University for graduation weekend. Room was spacious and everything was in working order.

10

Pamela

18 Apr 2025

·

Stayed 1 night

We were staying for The immaculate university accepted student seminar.

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Dining

Dining experiences vary: some praise friendly restaurant staff and good food or breakfast, while others encountered unavailable dining, room service errors, or limited options, and noted breakfast is not included. Bar service is pleasant but hours felt unclear to one guest.

Related guest reviews

10

Ananda Kumar

31 Dec 2022

·

Stayed 19,356 nights

Clean and beautiful property.. courteous staff.. Only negative is breakfast.. it has very limited choices compared to breakfast in similar other hotels.. everything else at hotel is good

8

John

15 Oct 2023

·

Stayed 1 night

My wife and I stayed on a Friday overnight. Overall a nice stay. Room and bedding were nice, staff were friendly and efficient, gym equipment was in good order, pool area was nice. The only downside to our visit was the large number of loud and energetic younger teens visiting for sports tournament/training that were allowed to hang out in the restaurant. Ended up eating snacks in the room rather than having dinner in the restaurant.

8

Lori

2 Sept 2025

·

Stayed 1 night

It was disappointing not having dining services

10

Alma

25 Nov 2023

·

Stayed 1 night

Nice place, quiet and close to shopping. good breakfast

8

Marybeth

1 Aug 2024

·

Stayed 1 night

The hotel was fine.. not great. My room on the first floor & smelled like animals. I know that it was a pet friendly room but they need to do a better cleaning/disinfecting job. Also, there was no iron in the room. I went to the bar and got a glass of wine after checking in and asked the bartender when the bar closes. His response was when there was no one there.. perhaps 11 or 12. Seems like there should be an opening and closing time. We also weren't really acknowledged when leaving the next morning so I would rate the front desk as fair.

10

Raymond

15 May 2023

·

Stayed 2 nights

Very nice hotel with a very nice bar and plenty of areas to hang out while we were there. Only complaint would be that breakfast was not included but otherwise really nice and easy stay.

2

Alison

13 Jul 2025

·

Stayed 2 nights

Not clean, room had mold on ceiling, smelled like mildew, a/c wasn’t cold, no coffee, no food service. Will never stay here again

6

Martina

21 Oct 2023

·

Stayed 1 night

The rooms were clean and the bed/linens were comfortable. I didn't care too much for room service. There were items missing from my order and when I called the front desk to let them know, someone hung up on me. It would have been nice to be given alternatives when ordering from the menu instead of being given half of what was advertised, especially with all the fees and charges that are associated with ordering room service. Outside of that we had a good experience. I'd just never order room service again.

10

Stephanie

9 May 2024

·

Stayed 1 night

Fantastic stay! Loved the room. Only could have been improved with a couple things: more towels in the pool area, free coffee in the lobby in the morning, more light-proof curtains, and TCM on cable!

10

Amy

18 Jul 2025

·

Stayed 1 night

The building itself and the lobby are inviting. The restaurant has friendly helpful staff and the food is also good. The front desk is also helpful and friendly. The room was clean and tge noise in the hotel was minimal.

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Month	Average price
January	US$112
February	US$119
March	US$123
April	US$138
May	US$174
June	US$190
July	US$165
August	US$137
September	US$132
October	US$136
November	US$117
December	US$113

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $140	17 $131	18 $147	19 $147
20 $108	21 $140	22 $119	23 $119	24 $101	25 $148	26 $369
27 $90	28 $103	29 $107	30 $126

Su	Mo	Tu	We	Th	Fr	Sa
				1 $99	2 $116	3 $116
4 $96	5 $124	6 $127	7 $124	8 $120	9	10 $161
11 $94	12 $127	13 $119	14 $125	15 $116	16 $155	17 $207
18 $90	19 $116	20 $119	21 $119	22 $103	23 $114	24 $123
25 $90	26 $111	27 $125	28 $119	29 $110	30 $110	31 $110

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Monthly average prices

About this property

Location

Room options

Club Room, 1 King Bed

Room, 1 King Bed with Sofa Bed, Corner

Club Suite, 1 King Bed with Sofa Bed

Room, 2 Double Beds

Presidential Suite, 1 King Bed with Sofa Bed

Club Room, 2 Double Beds

Room, 1 King Bed (Mobility Hearing Access, Transf Shower)

Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Suite, 1 King Bed with Sofa Bed

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Junior Suite, 1 King Bed with Sofa Bed

Room, 1 King Bed

Club Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Executive Suite, 1 King Bed with Sofa Bed, Corner

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed with Sofa Bed

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Great Valley Hotel

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