Staybridge Suites Phoenix North I-17 by IHG

Great personal easy access and open parking.

Pool area was nice, so was dining area.

The staff was great, breakfast was good although they need an extra waffle maker in the dining area. I enjoyed my stay, clean rooms. 24 hour fitness center, swimming pool.

This hotel was recently rebranded as a Choice hotel. The last few times I stayed here it was a Hilton and I was a bit nervous with the change. Fortunately, I was greeted by the same amazing staff and as I relax in the pool before bed I have zero worries. The rooms are clean and comfortable. The pool is a bit chilly but very clean. The property is well maintained. I look forward to staying again in a couple weeks for our next trip to the Phoenix area.

El alojamiento era correcto, la piscina estuvo estropeada la mayoria de los dias. Las ventanas de las habitaciones no se podian abrir. No limpiaron la habitacion ningun dia de la estancia.

First, the hotel clerk was very accomodating and reassuring as she helped with a mix up in my reservation. I very much enjoyed the comfort of my first floor, poolside, king sized bed and suite. The room was quiet, and I slept well that night. The breakfast was adequate and the breakfast seating area was better than at other comfortsble hotels that I've stayed at in the area. I checked the outdoor pool area and I was impressed with the newness and cleanliness. There is another hotel that I enjoy staying at in the area; but I would difinitely priortize staying at the MainStay Suites again given the opportunity.

Pool dirty and not 86. Not very warm water and water smells like fish

The carpet in the hallway seems to be old, had trouble pushing a luggage carrier

The staff did a great job. Our room was fantastic. The door card would not function on the exterior doors.

Lounge chairs were all broken Small towels for the pool Smokers were sitting outside the pool entrance

Stay was great but our room was never cleaned the entire 6 nights we stayed. It would have been nice to have clean towels at least on the third day.

You will hear constant freeway travel so if you are a light sleeper beware. We did not get any room service and we were here for 5 nights. Ran out of towels, paper towels, and garbage overflowed. We were told we would have service 4th night so we hung tight waiting til then but it never happened. Overall very average. I wouldn't stay again but it wasn't horrible.

I stated previously I wasn't going to do anymore hotels.com reviews. The last review I did that was unfavorable with photos to support was not allowed due to some community policies or rules. Hotels.com is censoring any negative hotels that could benefit future guests by being forewarned by being forewarned of unacceptable conditions. This property was such an exception to what I expected I wanted to give a favorable review. The staff was professional the property was well laid out and the complementary hot breakfast in the morning was very satisfactory. I typically won't stay at an extended stay property due to smells in the hallways from cooking trash from long-term tenants and noise. But I didn't know this was an extended stay property and I booked it. I was pleasantly surprised. The rooms are very spacious. One drawback was a rather large roach and an ant infestation in the kitchen and bathroom.

One of the best hotels we’ve stayed out. Very helpful team! Great breakfast! Rooms are very spacious and very clean!

El alojamiento era correcto, la piscina estuvo estropeada la mayoria de los dias. Las ventanas de las habitaciones no se podian abrir. No limpiaron la habitacion ningun dia de la estancia.

Unpleasant stay. Room sheets were dirty, urine stain on floor behind toilet. Lamps and ceiling fans aren’t working. Called , guest services, housekeeping and no answer. Walked to front desk asking to have sheets replaced and bathroom cleaned and I was told that cleaning staff had gone home. I was also only given one day advance that two room suite I booked wasnt available though I booked it 2 months ago. We found another set of sheets in room snd made up the bed and tried to clean the room the best we could. I have pictures but they are disgusting so wont be posting them. A very unpleasant stay and will not be staying at any Homewood Suites by Hilton in the future.

Friendly and helpfull reception Very clean room Good breeakfast

I loved the customer service from the employees. My room was also super clean, overall great stay!

Beautiful property from the outside. Lobby has been renovated and is beautiful. However, the carpet in the hallways is stained and disgusting. The rooms aren’t as updated as the lobby. The breakfast area is beautiful and recently updated but the food was awful. Not a huge selection to pick from, especially on weekends. We ended up having to eat out most days because it just wasn’t edible. Our biggest complaint was that we stayed for 5 nights and they did not clean the room once. There are 2 very tiny trash cans in the room and the only way we could get them emptied was if we put the trash cans in the hallway with a note attached. Same with clean towels. We had to put the dirty ones in the hallway and had to go down to the front desk to request clean towels because they refused to come in and clean. They demand a deposit be paid upon check-in but they won’t even clean the rooms. The sound of the freeway is also VERY loud at night. We were given a room on the opposite side of the hotel (farthest from the freeway) and we could still hear the traffic loud and clear. The walls must be paper thin. Beautiful property for the most part but for how much we paid per night, we deserved better service.

Not very clean. My moms room had dirty sheets and the front desk said housekeeping was gone for the day. It was a Friday at 4:00pm.

It’s an old property, the rooms are old but large. The bed was uncomfortable and worn down. The sofa bed was terrible. Which was for my child and we couldn’t use it. The toilet didn’t flush properly. The TV is old school but works fine.

Staff was THE best. Thanks Thomas! The suite was big and comfy,especially the bed.Shower wasnt the best. Took forever to get hot. Breakfast above average. Ceiling fan needs tightening, was wobbly. And the AC was hard to control, couldnt get it to shut off when needed.

Great location for seeing myGCU student! Large room with kitchenette and sofa, seperate bedroom. Nice hot breakfast. Safe location with easy access to I 17. Helpful and friendly staff. Will stay again!

Our stay was pleasant. The room was clean and spacious. The breakfast was ok. The stereo typicle eggs, tots, potatoes

Pool was cold Freeway was loud due to thin windows Staff was friendly No cleaning service Fold out couch was uncomfortable Front desk was nice and accommodating

Very comfortable. The bed is amazingly comfortable. Shower had great pressure. The rooms with a kitchette are perfect if you just want yo chill. However there is a great selection of restaurants in the area. Breakfast was good, biscuits and gravy delicious. No sweet pastries were offered, just bagels and bread. Waffles can be made fresh. Overall breakfast is good.

Half the rooms face the freeway, so if your room is on that side, it can be a bit noisy. Older hotel, with clean rooms and very friendly staff. Area around hotel is a bit run down, but endless food options.

They put us on the highway side of the building and it was noisy. The air conditioner continuously ran and was noisy as well. It did help mask the outside noise.

Love the spacious room and having a kitchen. Would definitely stay here again.

The light didn’t turn on in the kitchen/living room. It was a little outdated, but freshly painted and clean. Shower was great and bed was comfortable.

There was no channel listing for the tv. We left the Do Not Disturb sign off of the room for two days and no service was performed. The front desk was very accommodating and friendly. The breakfasts were convenient. We felt our stay had good value for the price.

DO not book here unless you have an extra 200$ for incidentals. I booked my room and was turned away after I already paid for my room because I didn’t have a credit card that had an extra 200$ for a hold on incidentals. Hotel looks nice but just a warning for anyone in a situation similar to mine .

The staff was great!! Breakfast was wonderful, and all in all an excellent experience!! Highly recommended!

Hotel is really nice for the price they want. The amenities are well worth the stay. The rooms are always clean and the staff is super friendly. However, they have a hold charge of $200. I’ve stayed here multiple times and never had an issue except for this last time I stayed. I got the credit back and then they still charged me $200 and I had to file a claim with my bank. It’s a really nice hotel and unfortunate that it happened.

Room was fine but what really blew me away was the staff at this location. All staff at this hotel are not only EXTREMELY kind but went above & beyond to help me recover an item I left behind after checking out. I will definitely be staying here the next time I visit Phoenix (and won’t leave anything behind this time:))

Clean rooms & grounds. The most amazing staff. Hospitality at its finest. Thank you :)

Front Desk was super friendly and nice. They were very thoughtful and helpful.

Couldn't get a hold of the property I tried to contact them and ask them if my reservation was canceled or not never got any answer or any feedback for them or communication I should say not good looking forward to this say I just had a issues with my driver they had an accident for they pick me up from there I went to a tire I tried to communicate no communication got back to me

I came in from Atlanta on a delivery Thurday 01/09/2025 and booked my stay after 2am (1 day and 3 hour trip!). Unaware of the cut off time the hostess told me my stay was good for after 2pm. I advised her I just needed a shower and a couple hours of rest. She told because I booked through a 3rd party there was nothing she could, except rebook me at a higher rate despite having a room that was already paid for (Hotel was NOT full). She offered to cancel my room, that way I can call Hotels.com about my situation. I left extremely irritated at the lack of empathy and problem solving skills NOT being displayed. I had no choice but to sleep in the van with below freezing weather. I realized she had not given me the proof of cancellation, so I returned to retrieve it. A different young lady was there with a front tooth missing ( I did not get her name) and gave me the letter. Upon reading it, it stated that I cancelled my reservation. I explained to her I did not cancel. I was denied my room unless I pay for one again through her at a Higher rate! She became angry stating she had no way of correcting the letter being the company is new and she had no way of finding a templet with the hotels letterhead. Told me it would be a wait and I explained I had time. 15 minutes she brings me the letter and I noticed no one else in there resembled me. Terrible terrible service. Did not care at all and all I wanted was a shower and few hours of rest before I returned to Atlanta! Piss poor serv

Thomas and Tiffany made this stay outstanding. We chose this hotel for its balance of quality rating and price, but Thomas and Tiffany made me GLAD we stayed here. (Which doesn't happen often in our traveling experience) Thomas displayed thoughtfulness and consideration when placing us in our room. My husband had become ill and we missed our flight to go to the hospital and we needed a hotel for the night. Thomas placed us in a first floor room close to the door and facing away from traffic so we could have a short walk and quiet night while my husband recovered. Tiffany came through at midnight when we needed supplies. She was ingenuitive, calm, and kind even so late at night. The room itself was great, too. A fully stocked kitchenette with a stove and full fridge made keeping ourselves fed staying in for the night easy.. We both loved the bed, which is ultra rare (usually if he likes it, I hate it and vice versa) The breakfast spread was stunning, with hot and cold options and a never-before-seen granola/parfait bar with flax seeds and more! If we are ever back in Phoenix, we'll definitely think of this MainStay suite first!

Great room for the price. A bit removed from major attractions, but worth the inconvenience. Staff is very friendly and helpful.

The hotel is right off the freeway, but you only hear a little hum of noise. The hotel interior and grounds are nice and well-maintained. It's tucked in a business area, but it's very easy to get in and out. The room and common areas all feel very cozy.

A very nice room but the neighborhood is not walkable must drive to everything.

Great location for seeing myGCU student! Large room with kitchenette and sofa, seperate bedroom. Nice hot breakfast. Safe location with easy access to I 17. Helpful and friendly staff. Will stay again!

Was nice hotel. Area nearby had some rough areas but overall was ok

This was a very good and affordable option for a short visit to see my daughter at college. Quick drive to GCU. We felt safe and the property was clean. The breakfast had some good options but I was missing some fresh fruit.

Quite Close to freeway easy to get around

Half the rooms face the freeway, so if your room is on that side, it can be a bit noisy. Older hotel, with clean rooms and very friendly staff. Area around hotel is a bit run down, but endless food options.

Very hard to find it at night. Wrong sign out at the street. Desk clerk very friendly and helpful. Room was very good for the money. Clean, comfortable and well-equipped suite. Quiet, which is important to me. Overall, a great place to stay.

We stayed 4 nights and overall I’d recommend this hotel. It could use some upgrades but it was clean. Room cleaning was only once a week which was not enough. Immediate area around the hotel seemed nice, and everything to the North, but not recommended anywhere to the south, which seemed unsafe.

The breakfast on Saturday morning was the worst I've ever had at a decent hotel. All they really had was bagels, dry cereal and scrambled eggs that were over-cooked and cold, even though they were just brought out of the kitchen. There was a waffle maker (one) which had about twenty people lined up for it. They said they didn't serve any "meat" on weekends (bacon, sausage, etc.). I guess the guests on weekends aren't as important as the guests during the week ... even though the rooms cost more on the weekends.

Great property with amazing staff and amenities. The free dinner on Tuesday, Wednesday, and Thursday cannot be beat.

The hotel was spacious and clean. I hadn’t tried using the pool or gym, but I know they had them. The complimentary breakfast was very basic and left me wanting something more pleasurable.

One of the best hotels we’ve stayed out. Very helpful team! Great breakfast! Rooms are very spacious and very clean!

This was a very good and affordable option for a short visit to see my daughter at college. Quick drive to GCU. We felt safe and the property was clean. The breakfast had some good options but I was missing some fresh fruit.

The check in went very smooth, room was large and clean, the only negative was on the second morning the breakfast sausage wasn't cooked almost raw, and the hash browns was maybe 50% cooked.

Very comfortable. The bed is amazingly comfortable. Shower had great pressure. The rooms with a kitchette are perfect if you just want yo chill. However there is a great selection of restaurants in the area. Breakfast was good, biscuits and gravy delicious. No sweet pastries were offered, just bagels and bread. Waffles can be made fresh. Overall breakfast is good.

Great staff. Wonderful room. Mediocre breakfast. No fruit.

Homewood Suites have become our go to place of stay visiting Phoenix 3-4x a year. Because of our recommendations it’s become the choice of our other family members. Great coffee and good breakfast (and dinner too on Thursdays), quiet and accessible, attentive & friendly staff (housekeepers too) - front desk personnel took time to answer questions, and beds were super comfy.

Beautiful property from the outside. Lobby has been renovated and is beautiful. However, the carpet in the hallways is stained and disgusting. The rooms aren’t as updated as the lobby. The breakfast area is beautiful and recently updated but the food was awful. Not a huge selection to pick from, especially on weekends. We ended up having to eat out most days because it just wasn’t edible. Our biggest complaint was that we stayed for 5 nights and they did not clean the room once. There are 2 very tiny trash cans in the room and the only way we could get them emptied was if we put the trash cans in the hallway with a note attached. Same with clean towels. We had to put the dirty ones in the hallway and had to go down to the front desk to request clean towels because they refused to come in and clean. They demand a deposit be paid upon check-in but they won’t even clean the rooms. The sound of the freeway is also VERY loud at night. We were given a room on the opposite side of the hotel (farthest from the freeway) and we could still hear the traffic loud and clear. The walls must be paper thin. Beautiful property for the most part but for how much we paid per night, we deserved better service.