Name: Holiday Inn Express & Suites Greenville-Downtown by IHG
Address: 407 North Main Street, Greenville Downtown, Greenville, South Carolina, United States of America, Greenville, Greenville County, US
Price range: US$131–US$456 per night
Rating: 8.67

What guests think

At Holiday Inn Express & Suites Greenville-Downtown by IHG, guests consistently praise the welcoming staff and walkable location near Main Street, with many finding the included breakfast convenient and the property generally clean despite being an older, modest hotel.

However, feedback notes hard or worn mattresses for some rooms, occasional noise or HVAC issues, and intermittent problems with hot water or water pressure. Free parking is appreciated, though the pool is sometimes closed or out of service and a few facility hiccups like elevator or printer troubles are mentioned. Breakfast quality is generally well received, though a few guests found items cold or wished hours ran later on weekends. Expect a budget-friendly, walk-to-downtown stay with warm service and some room-to-room variability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free on-site parking is a plus. The pool has been closed or out of service at times, and a few reported facility issues such as an inoperable elevator, no on-site laundry, or a printer that wouldn’t connect.

Related guest reviews

6

Janice

10 Nov 2024

·

Stayed 1 night

There was no parking

10

June

2 Nov 2025

·

Stayed 2 nights

Great location to be able to walk downtown to a variety of restaurants and shops. Our room was ready for us and it was very clean. They do not have soap bars in the bathroom but they have soap in containers along with lotion, I like that because the counter stay cleaner. You can hear some traffic noise but does not disturb your sleep. The only real complaint and it’s an important one to those of us who do not like Hard beds, to my husband and myself the king size bed was very uncomfortable! A pillow top would have made our stay great! The Breaskfast for Saturday and Sunday (weekend) was a great variety of food, eggs, sausages, potatoes, gravy, French toast, cereal, cinnamon buns, muffins, danishes, toast, you get the idea the selection was wonderful. They have available all the time coffee, hot tea regular and decaf, and hot Chocolate. The pool was closed for the season. The work out area was nice to have. The staff were very helpful in answering our questions about downtown. Oh and the special treat set out for everyone on Friday night because it was Halloween was Candy! That was a nice touch.

10

Gregory

6 Jul 2025

·

Stayed 1 night

Good location , free parking, and good breakfast all for a reasonable price

8

Elizabeth

20 Oct 2024

·

Stayed 2 nights

The parking was a bit of a pain.

8

CIndy

30 Jul 2025

·

Stayed 5 nights

Staff was excellent.very friendly. Unfirtunately i needed to use the printer for work and after three days tbe staff still couldnt get the computer to connect to it. Very frustrating.

8

Kaylin

7 Aug 2024

·

Stayed 3 nights

Location was great with easy walk to Main Street and falls on the reedy. Only disappointment was the pool was closed however they made accommodations to use the Hilton pool across the street.

10

Caroline

30 Mar 2025

·

Stayed 1 night

The staff was super nice and helpful. Location good AND there was free on-site parking.

4

Frank

8 Aug 2024

·

Stayed 7 nights

Expedia advertised about the hotel including a pool and laundry services. The pool was green and closed off to the guests and laundry services were not offered in the hotel. They offered laundry services at a sister hotel up the block. How inconvenient! In addition, the elevator wasn’t in use for several days. I wouldn’t be booking this hotel in the future.

10

Rob

31 Jan 2025

·

Stayed 4 nights

Comfortable bed, morning and evening staff pleasant, breakfast buffet was ample and varied day to day, free parking, situated just off the top of main Street so walk to bars, restaurants and the falls

10

David

25 Aug 2025

·

Stayed 1 night

Or stay was fine. We chose this hotel because it was a convenient walking distance to the concert venue. Staff was polite, helpful. Room very clean. Breakfast was decent. Although we were not intending to use the pool, it was disgusting just to walk past. It looked like green jello. There were no signs stating that it was out of order, which would have made sense. If I had brought children to this hotel, I would be angry because the children would have been extremely disappointed to not have this amenity up and running.

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Cleanliness

Many reviews describe clean rooms, but there are recurring complaints about dirty bathrooms or carpets, musty or mildew odors, and occasional stained linens or pests.

Related guest reviews

6

Tracey

1 Jan 2025

·

Stayed 1 night

The bathroom was dirty * floor, countertops, microwave area also spots/dirt on linen. Need to pay more attention when cleaning.

6

Matt

4 Feb 2023

·

Stayed 1 night

The room was not as clean as should has been. Lobby could’ve been cleaner windows very dirty floors rooms not very soundproof.

10

Joanna

15 May 2025

·

Stayed 3 nights

This hotel was very clean. Hotel staff was very nice and accommodating.

8

Edward

13 Nov 2024

·

Stayed 1 night

The bathroom floor was dirty, and the toilet was not stable on the floor. Also, the toilet paper holder was unstable on the wall. Having a dirty bathroom floor seemed unacceptable and made us wonder of the carpet was dirty also. We have been in Greenville three times in the last six months, and this was the most unclean of the three hotels we resided in.

2

Michael

24 Sept 2023

·

Stayed 2 nights

This hotel seriously needs a deep cleaning. Common areas were overall dirty. Rooms were ok until we found a dead roach in the morning upon checkout near our bedside.

8

Lori

4 Nov 2025

·

Stayed 1 night

Nice staff. Clean room!

6

Lynda

11 Mar 2025

·

Stayed 5 nights

Air conditioning unit was SO loud. Couldn’t even turn it on. The room was not very clean.

10

Tiffany

31 Aug 2025

·

Stayed 1 night

Great location and really clean.

6

Deanna

2 Jul 2025

·

Stayed 1 night

Hotel was supposed send email to us regarding we notice blood stains on sheet, have pictures also showed employee and the would have Manager to get back to us and never heard back from hotel!

10

Kathy

4 Dec 2023

·

Stayed 1 night

Very clean, bed could be upgraded not the best but doable , only coffee cups in room available, no cups for bathroom, Keurig in room a plus, bathroom nice, towels good, shower hot. Carpet was clean. Looks like it was refurbished. Staff very nice. Walking distance from Peace Center. On site parking a plus.

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Rooms

Rooms are generally comfortable and functional, but several guests found mattresses hard or worn, and some experienced noise, loud or faulty HVAC, or inconsistent hot water and water pressure; a few noted small room sizes or unappealing views.

Related guest reviews

8

katrina

26 Sept 2023

·

Stayed 3 nights

I appreciated the location, but my room had a view that was directly facing the sign outside. Between my window and the sign there was a lot of garbage and leaves that made the view unattactive.

2

Michael

3 Sept 2024

·

Stayed 2 nights

Mattress was damaged; concaved in the middle. Woke up with a terrible back ache... Room 316 needs a new mattress

4

Lori

23 Mar 2024

·

Stayed 1 night

No wi if. Had to call late at night and they said I need to get dressed and come to deal???? Said they upgraded room then put us across from breakfast area. Noisy. Refrigerator rumbled. Pillows awful.

2

Christa

24 Apr 2025

·

Stayed 3 nights

Everything about this property, except for the bed, was perfect. But the bed was so hard… SO HARD, I was ruined for the 4 long nights I was there, and I’m still recovering from that experience. But IF a concrete slab is something you are good with, this hotel is exceptional. Its location is awesome with easy access to shopping, restaurants, the highway to Raleigh & Durham. I’ve never stayed at a Hampton that didn’t have a wonderful bed, until this one, and all I can say is; I sure hope y’all fix that issue… Room 320 needs a bed, not a concrete slab!

10

Robert

21 May 2025

·

Stayed 1 night

I like staying at this property. The staff is very friendly and helpful. It’s an older property, but everything is satisfactory. My only complaint is you can hear people talking in the hallway and in adjoining rooms.

6

Avan

17 May 2025

·

Stayed 1 night

The mattress needs to be replaced in room 105, it’s not firm and feels like it’s sinking in the middle and it “creeks”. I could hear constant noise from the upstairs area (not really sure what it is) - but it’s a nascence. I am disappointed and dissatisfied with the property.

6

Scott

1 May 2025

·

Stayed 4 nights

Free parking a plus. AC not working & when fixed it was sooo loud. Had to turn off at night.

4

Charles

15 Jun 2025

·

Stayed 1 night

The room was great , however the mattress was trash. Couldn't sleep well. Mattress was so old and worn that my wife and I woke up in pain. Our hip and back was aching from the mattress.

8

Frank

30 Jul 2025

·

Stayed 3 nights

We loved the accessibility to downtown and the free parking. Our room with a King sized bed was on the small side as compared with other places we have stayed, but everything worked well, and there was good water pressure in the shower. Bed was comfortable. The breakfast selections for the hot bar were limited, and the food seemed to originally have been prepackaged. Staff was friendly and very outgoing. A good place to stay downtown, especially if you are on a budget

6

BILL

6 May 2025

·

Stayed 1 night

The biggest issue with our stay was the water pressure and the water temperature. We could not get hot water, only warm at best. Everything else was okay. Location was great.

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Service

Service is a strong point, with numerous mentions of friendly, helpful front desk staff who resolve issues and make guests feel welcome. There are occasional lapses during busy check-ins or with billing or communication.

Related guest reviews

10

KELLY

21 Nov 2025

·

Stayed 1 night

Nathaniel (I think is his name 😬) at the front desk was absolutely amazing! Our room key was not working despite being remade , but they discovered a batch of room keys was defective. Nathaniel was very apologetic, kind and courteous. His customer service skills were excellent! Thankyou for making us feel welcomed despite the little hiccups we encountered. The room was clean , beds comfortable and good location.

10

Karen

30 Nov 2025

·

Stayed 1 night

Front desk Nathaniel was absolutely fabulous. professional kind made you feel welcome and appreciate as a guest. Thank you for that. Every staff member was very pleasant. The rooms nice clean, normal hotel rooms. My only complaint and recommendation is they keep the breakfast open to 10 AM especially on weekends. They close at 9:30 other than that I will be back. Great location park your car for your stay to all the attractions downtown. I repeat do not try to drive downtown look for parking by the time you do your vacation is over. walk a block and a half to all the stores and restaurants take a break and after that enjoy Reed River.

10

Laura

24 Sept 2025

·

Stayed 1 night

The General Manager Rodney Brown was an exceptional host. He went above and beyond to ensure that the two rooms we reserved were located next to each other, and were clean & comfortable. He was very helpful with information and directions to make our visit to Greenville the best!! Will definitely stay there again!!

10

Steven

8 Apr 2025

·

Stayed 5 nights

The staff here are amazing, they make sure you have what you need and then some. You are truly treated like family

10

Linda

13 Oct 2024

·

Stayed 3 nights

Everyone on staff was super nice! Rhianna went the extra mile. She was very personable!!

10

June

19 Nov 2024

·

Stayed 2 nights

It was a good weekend and a great stay overall. We had excellent service from Julia and Ms. Anita. A very walkable location for the gorgeous downtown Greenville Main Street, and very convenient to our event at The Poinsett Club.

6

Mark

30 Aug 2023

·

Stayed 1 night

Front desk guy made me not want to ever stay at the place again. Completely impersonal and unhelpful wearing a big cross necklace with no human compassion or willingness to help guests have a pleasant experience.

10

Kevin

19 May 2025

·

Stayed 1 night

Julie at the front desk was very friendly, took my number and called when the room was ready. (Arrived early). Was able to give easy directions to the music venue. First time there and will not be the last.

10

Pedro

12 Dec 2024

·

Stayed 1 night

The staff that welcomed us was friendly and sharp. Rihanna and Darien were exceptional at the front desk.

10

Caroline

30 Mar 2025

·

Stayed 1 night

The staff was super nice and helpful. Location good AND there was free on-site parking.

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Location

Highly walkable location near Main Street, restaurants, Falls Park, and event venues, with many guests choosing it for easy downtown access. Suits visitors who want to park once and explore on foot.

Related guest reviews

10

james

14 Feb 2025

·

Stayed 1 night

Great location.

10

Karen

30 Nov 2025

·

Stayed 1 night

Front desk Nathaniel was absolutely fabulous. professional kind made you feel welcome and appreciate as a guest. Thank you for that. Every staff member was very pleasant. The rooms nice clean, normal hotel rooms. My only complaint and recommendation is they keep the breakfast open to 10 AM especially on weekends. They close at 9:30 other than that I will be back. Great location park your car for your stay to all the attractions downtown. I repeat do not try to drive downtown look for parking by the time you do your vacation is over. walk a block and a half to all the stores and restaurants take a break and after that enjoy Reed River.

10

Deborah

2 Feb 2025

·

Stayed 1 night

Very convenient to downtown and the arena.

8

Daniel

13 Aug 2025

·

Stayed 1 night

Walk to downtown Greenville.

10

Rob

31 Jan 2025

·

Stayed 4 nights

Comfortable bed, morning and evening staff pleasant, breakfast buffet was ample and varied day to day, free parking, situated just off the top of main Street so walk to bars, restaurants and the falls

10

Betty

23 Sept 2024

·

Stayed 1 night

Check-in was easy, front desk staff was very friendly. Great location proximity to the Bon Secours Wellness area for an event we were attending. Also very walkable and convenient to many shops and restaurants. Would definitely stay there again and would definitely recommend.

10

Jane

7 Jan 2024

·

Stayed 2 nights

Nice hotel at the edge of downtown with lots of parking. Walking distance to all shops and restaurants downtown.

10

Tiffany

31 Aug 2025

·

Stayed 1 night

Great location and really clean.

10

Callie

25 Jul 2024

·

Stayed 1 night

Great proximity to downtown - lovely walk

10

Steve

1 Aug 2025

·

Stayed 2 nights

Convenient to downtown

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Dining

Breakfast is widely praised for variety and quality with attentive staff, though a few guests reported cold items or limited availability and wished weekend hours ran later.

Related guest reviews

10

Gregory

6 Jul 2025

·

Stayed 1 night

Good location , free parking, and good breakfast all for a reasonable price

10

Sherry

25 Sept 2024

·

Stayed 2 nights

Barbara greeted us with a smile and the best service of any other hotel I’ve stayed in! Such a professional & friendly staff including housekeeping! Our room was spotless, the pool clean, the breakfast was excellent and we enjoyed the cookies in the evening! You could walk everywhere too! I highly recommend staying here. Thank you Barbara (and staff) for making our stay so memorable!

10

Jeffrey

14 Jun 2025

·

Stayed 1 night

Very nice, clean, up-to-date hotel. Surprisingly good breakfast.

10

Belinda

17 Apr 2025

·

Stayed 1 night

The hotel was at a convenient location to be able to walk Main Street to check out the shops/restaurants. Walked to Reedy Falls Park and walked along the river and across Liberty Bridge. Parking was included and had no issues. Also, this was one of the better breakfasts provided - warm cinnamon rolls, pancakes, french toast, omelet and potatoes, along with other breakfast necessities. My husband and I are not coffee drinkers but they provided white and chocolate milk to drink - which was appreciated.

10

Gottfried

21 Oct 2025

·

Stayed 1 night

Friendly staff, good breakfast

10

Drue

20 Jan 2024

·

Stayed 1 night

Everything was great. We have found Holiday Inn Express to be very consistent in providing excellent service, and we love their breakfast options. The best Blu slight negative about this stay was that not all of the breakfast options were ready and available at 8am. They never put the sausage gravy out, the biscuits were not warm, and the pancakes were not available. Those are our favorite items. :) Nevertheless, everything else was great.

10

robert

30 Oct 2025

·

Stayed 3 nights

very friendly and helpful staff at front desk and room upkeep. very noice selection and quality for breakfast. terrific location

8

Steve

3 Nov 2024

·

Stayed 1 night

Mrs Pat did an amazing job with breakfast and she deserves a 4 star!!

8

Frank

30 Jul 2025

·

Stayed 3 nights

We loved the accessibility to downtown and the free parking. Our room with a King sized bed was on the small side as compared with other places we have stayed, but everything worked well, and there was good water pressure in the shower. Bed was comfortable. The breakfast selections for the hot bar were limited, and the food seemed to originally have been prepackaged. Staff was friendly and very outgoing. A good place to stay downtown, especially if you are on a budget

10

McKenna

11 Apr 2024

·

Stayed 1 night

Clean room and excellent breakfast selection.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$125
February	US$168
March	US$200
April	US$176
May	US$185
June	US$180
July	US$140
August	US$160
September	US$174
October	US$191
November	US$162
December	US$123

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $271	17 $166	18 $204	19 $229
20 $137	21 $161	22 $211	23 $220	24 $204	25 $192	26 $195
27 $131	28 $204	29 $238	30 $233

Su	Mo	Tu	We	Th	Fr	Sa
				1 $234	2 $456	3 $353
4 $131	5 $209	6 $242	7 $243	8 $233	9	10 $263
11 $131	12 $211	13 $242	14 $238	15 $216	16 $267	17 $306
18 $234	19 $216	20 $224	21 $221	22 $250	23 $328	24 $428
25 $157	26 $200	27 $196	28 $168	29 $148	30 $158	31 $161

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds (With Mirco Fridge)

Standard Room, 1 King Bed (With Mirco Fridge)

Suite, 2 Queen Beds, Accessible (Mobility)

Suite, 1 Queen Bed, Accessible (Hearing)

Standard Room

Suite, 2 Queen Beds

Suite, 1 King Bed

Standard Room, 1 Queen Bed, Accessible (Roll-In Shower)

Standard Room, 1 Queen Bed, Accessible (Mobility)

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Greenville-Downtown by IHG

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Prices for upcoming dates