Name: Econo Lodge Inn & Suites Gatlinburg at the Convention Center
Address: 135 Reagan Drive, Gatlinburg, Tennessee, United States of America, Gatlinburg, Tennessee, US
Price range: US$53–US$270 per night
Rating: 8.15

What guests think

Econo Lodge Inn & Suites Gatlinburg at the Convention Center offers a budget stay with a standout walkable location, mixed room quality from updated and spacious to dated, and inconsistent cleanliness and maintenance that can range from spotless to problematic.

Many guests praise friendly, helpful staff, though some report rude or unresponsive service, check-in or billing hiccups, and housekeeping missteps. The outdoor pool is a highlight, while on-site parking is tight and garages can be awkward; noise from the street or early garbage trucks occasionally disrupts sleep. Breakfast is very basic grab-and-go, and several reviewers wanted more variety. Overall, expect a simple, good-value base rather than a polished, full-service stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic: the outdoor pool is often clean and enjoyable, and on-site parking is available but very tight or limited, especially in the small garage. Occasional issues include a locked/closed pool and a broken elevator.

Related guest reviews

10

Keith

16 Nov 2025

·

Stayed 1 night

Nice small hotel property. i was able to park early for the day and do some Gatlinburg activities before coming back to check in. The suite room i had was big to occupy my family of 5.

10

Ryan

28 Aug 2025

·

Stayed 4 nights

We were very happy with our stay. Room was clean and spacious. Pool was great to swim in and relax. Breakfast each morning was delicious

8

Westley

18 Jul 2025

·

Stayed 3 nights

Hotel was great, pool was great. Breakfast could have been better. Would definitely stay here again.

10

Melissa

6 Jun 2025

·

Stayed 2 nights

Really enjoyed the staff, property and location. Pool was amazingly clean. Looking forward to our next stay.

6

Brenda

27 Mar 2025

·

Stayed 2 nights

close proximity to the Gatlinburg strip to walk. fair price. decent rooms. although the parking is terrible in that small parking garage.

10

Kelley

23 Aug 2024

·

Stayed 1 night

Like the convenience of the parking garage and our room #4XX was very nice! The night desk clerk was extremely friendly and helpful

8

Regina

8 Jul 2024

·

Stayed 2 nights

Enjoyed our stay, only thing was the parking was really bad. spaces are too close together and I feel like my vehicle got beat up with other cars. Some parking spaces I could not even pull into. I have a smaller vehicle even...

8

Kristin

16 Mar 2024

·

Stayed 3 nights

The hotel is a little older but it was a lot better than I expected for the price. The room was clean and the bed was very comfortable. The staff were friendly. It was walkable to restaurants and activities so we didn’t have to pay extra for parking to go to activities. The parking garage is extremely tight. Only compact and midsize cars could park in there. I drive a Traverse and had to park in the open parking area. Other than that I would recommend this hotel. A very pleasant experience. We even had a balcony. Not much of a view right outside but it u look up u can see the mountains and a beautiful sunset.

4

Amanda

21 Dec 2023

·

Stayed 1 night

Elevator was broken, tv remote did not work. Balcony door did not have a weather strip/seal so cold air came in forcing the heat to run constantly. Bed sheets had multiple of long hairs. Water pressure was great. Bed was comfy.

10

Christopher

31 May 2023

·

Stayed 2 nights

A very convenient location for exploring the superb Great Smoky Mountains National Park. Room was clean, staff very helpful and outdoor swimming pool excellent. A one-minute walk to Gatlinburg’s shopping and dining strip.

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Cleanliness

Cleanliness is mixed: many rooms are described as very clean or spotless, but recurring reports mention dusty floors, stained linens, hair in bathrooms, musty odors, and occasional bugs. Housekeeping consistency varies between stays.

Related guest reviews

10

Carrie

29 Nov 2025

·

Stayed 2 nights

Great staff, clean room, very spacious. Great location!

10

Samantha

16 Nov 2025

·

Stayed 1 night

Nice clean and comfortable

2

Julie

7 Jul 2025

·

Stayed 1 night

I was woken up at 1 in the morning with a bug crawling on my leg. Not sure what type, but I had a hard time sleeping after that. The was also a huge spider and web in the bathtub. The room had not been cleaned well.

2

Cynthia

27 Mar 2025

·

Stayed 5 nights

Don't be fooled by the 8.2. Rating. Honestly not sure where that came from. The FIRST room we had was dirty, dusty, stains on the pillows and sheets. The exterior door leading to the balcony didn't close all the way and the main room door had a security latch that was hanging by one screw! So of course it didn't work. So we asked to be moved to a new room; the second room was not much cleaner, the bathroom had hair all around the toilet it was gross. But at least the sheets ere clean and the doors worked, we were tired from driving all day to get there so we just dealt with is and my wife cleaned the bathroom, after she cried (No joke!). We made them come and clean the whole room the next morning. Lastly, there was a some large convention for the Future Farmers of America in town and so we have about 50 teenagers in the hotel, they ran all over the place and were very loud and totally unchecked until I called the front desk and asked them to do something about it.

4

Kaylee

23 Mar 2025

·

Stayed 2 nights

We went to check in to our room and our sheets had yellow stains and dark brown stains all over it.

10

Edmund

1 Dec 2024

·

Stayed 1 night

Very clean

2

Jessica

8 Nov 2024

·

Stayed 2 nights

This is a great place to stay... ...if you want a dirty bed and bed bugs. The rooms are poorly lit and there's a reason. Do yourself a favor and look around with your cell flashlight. The first room I was in, one of the beds had been PEED IN and not cleaned. The whole room smelled. The sheets appeared clean, but not the blankets. I assume they changed the sheets and put the dirty blankets back on the bed. My second room had several dead bugs, and after pulling back 2 mattress pads (when there's usually only 1), there were dead bugs under the pads. I was told I would likely not receive a refund because I booked through Expedia, but that a manager would call me. I never heard back.

6

Amanda

25 Aug 2024

·

Stayed 1 night

Room was dusty and dirty. Couch was stained up and disgusting. The smoke detector didn’t work and was hanging off the wall. Only stayed 1 night. Don’t bother trying to contact property after booking, especially if you book a non refundable room like I did, they will not respond to you at all.

10

Jennifer

15 Jul 2024

·

Stayed 3 nights

Very clean. Great location!

2

Amanda

17 Aug 2023

·

Stayed 2 nights

The room stunk, we had cockroaches crawling on the walls, floor and in our fridge. When i told the kid at the front desk he asked me to text him pictures i took so he could show his manager. I reluctantly sent them to him. no one has reached out to me or anything. We ended our trip early due to waking up with cockroaches we were so appalled.

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Rooms

Rooms range from updated and spacious with comfortable beds and balconies to dated, basic units. Expect possible noise from street or garbage pickups, spotty Wi‑Fi/TV, and occasional AC or water‑pressure issues; some rooms are located by or within the parking garage.

Related guest reviews

8

Tjeerd

25 Nov 2025

·

Stayed 1 night

Room was ok, good bed and shower. To bad the gabage pick was at 5 in the morning, so could not sleep afterwards.

10

Sandra

18 Nov 2025

·

Stayed 2 nights

The room was updated, painted, new flooring, not carpet and new bedding. Nice and lots of space.

10

Keith

16 Nov 2025

·

Stayed 1 night

Nice small hotel property. i was able to park early for the day and do some Gatlinburg activities before coming back to check in. The suite room i had was big to occupy my family of 5.

4

David

23 Aug 2025

·

Stayed 2 nights

NIGHT 1: Wonderful. Nice rooms, quiet, comfortable beds, beautiful pool, great location, good value on price. NIGHT 2: We were literally up from 1 a.m. to 5 a.m. Other hotel guests were partying and being loud in the garage/street below our room. I called the hotel desk twice to complain and was told that those guests were told to be quiet. After the second time and nothing was done, I asked the front desk if they were going to call the police and they said "why?" I hung up. Later in the morning, a car alarm was randomly going off and continued up until dawn. You mean to tell me that the hotel couldn't go out and find the room number on the card that hangs from the mirror and contact the owner? There is no way people could sleep. The Country Inn Suites next to this hotel had to hear all of the commotion as well. I would NEVER stay at this hotel again.

6

Amy

16 Mar 2025

·

Stayed 2 nights

This used to be my favorite place to stay until they stuck me on the ground floor of the parking garage. Surrounded by cars, no view, and a back door that opens to a cement wall with a fence. The laminate floor is on a cement pad so it’s cold and cracks when you walk on it. The ceiling is a drop tile ceiling. I’m certain these rooms were storage or utility rooms at one time. Not pleased that I’ve paid $100 a night for this hole. Pics attached are the “view” Out the doors. Receptionist was less than friendly and sent me to third floor room even though I specified first floor in my reservation. I pointed this out and she assigned me this gem. Please treat your customers (especially repeat customers) better than this. I’ll not be returning for awhile. There are many other choices in Gburg.

8

Russell

14 Mar 2025

·

Stayed 3 nights

WI-FI poor

10

Todd

1 Dec 2024

·

Stayed 2 nights

Overall good stay. Friendly staff. Well lit. Shower could use a bit more water pressure, but definitely usable. Layout was a bit confusing at first since its two buildings. Would definitely stay there again though.

8

Lenae

20 Nov 2024

·

Stayed 4 nights

The perfect location with a quick walk to entire downtown Gatlinburg. The bathrooms could use a little updating and cleaning. The new wood floors are nice. Overall great stay.

6

Louis

4 Apr 2024

·

Stayed 1 night

Bed was very uncomfortable. Pillows were tiny. Was woken up multiple times in the night due to the noise outside. Otherwise very average hotel. Nothing fancy.

6

rhonda

29 Nov 2023

·

Stayed 3 nights

Location was good. Barely any hot water and the pillows was very small and flat.

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Service

Service feedback is mixed: numerous guests highlight friendly, accommodating staff, while others cite rude or unhelpful interactions, check-in/payment problems, noise not addressed, and housekeeping entering early or ignoring Do Not Disturb.

Related guest reviews

10

Joseph

10 Nov 2025

·

Stayed 2 nights

Great staff clean room

6

Michelle

29 Oct 2025

·

Stayed 2 nights

Not pet friendly as stated on website. Lady at front desk who said she was the manager was not the manager and was very rude and took cash from me when she was not supposed too.

4

David

23 Aug 2025

·

Stayed 2 nights

NIGHT 1: Wonderful. Nice rooms, quiet, comfortable beds, beautiful pool, great location, good value on price. NIGHT 2: We were literally up from 1 a.m. to 5 a.m. Other hotel guests were partying and being loud in the garage/street below our room. I called the hotel desk twice to complain and was told that those guests were told to be quiet. After the second time and nothing was done, I asked the front desk if they were going to call the police and they said "why?" I hung up. Later in the morning, a car alarm was randomly going off and continued up until dawn. You mean to tell me that the hotel couldn't go out and find the room number on the card that hangs from the mirror and contact the owner? There is no way people could sleep. The Country Inn Suites next to this hotel had to hear all of the commotion as well. I would NEVER stay at this hotel again.

10

Brian

4 Jul 2025

·

Stayed 2 nights

Room was nice. Great customer service

2

Nathan

19 Jun 2025

·

Stayed 3 nights

Key cards were deactivated everyday, no Wi-Fi password given, house keepers went into our room before checkout and threw away our belongings and cleaned our room with the dnd signs and not being checked out and they did nothing about it and said it was fine they did that.

10

Molar

6 Jun 2025

·

Stayed 3 nights

Room and staff were excellent. I enjoyed my stay

10

Jamie

6 Jun 2025

·

Stayed 1 night

The staff was amazing, kind and caring, the rooms were spotless and friendly environment I love this place!! God bless y'all for making this a wonderful experience.

10

Sara

7 Apr 2025

·

Stayed 3 nights

The staff was wonderful they went above and beyond my expectations first time here there’s no transportation around and the front desk man was very kind to offer us a service I needed to drop off my daughter they were very kind

4

Rainah

1 Jun 2024

·

Stayed 2 nights

Front desk staff was rude. The card on file was expired but I had the new card. She couldn't figure out how to run it. Had to go 2 blocks to an ATM to get cash. When i returned she said oh youre back? Room was very dark. Most the lightbulbs were out. Hotel was convenient to shops and clean.

2

Amber

24 Nov 2023

·

Stayed 2 nights

We arrived at the hotel around 2 am after an 8 hour drive. We check in and I get charged for the room, that I had already prepaid for. Then, my favorite part, when we got to the room we couldn't access it. I went back to the office and the attendant gave me a new set of cards. I went back to the room and still couldn't access it. The attendant tried with her master key and it still wouldn't open. The attendant then told us that the was the last room, that they were sold out and that I couldn't get a refund because it was against their "policy"...... I said " so we can't access the room but I can't have my money back???" Again, I was told no, it was against their policy and she then said she wasn't authorized. Mind you, this was after I prepaid for the room and was then charged again upon checking in. The attendant also told me that she didn't charge me for again, to which I told her that it didn't come out of my account until after she asked for my card upon checking in and showed her my bank account on my phone, where it showed said withdraw from Econolodge. It was a complete cluster. We were left looking for a place to stay at 3:30 in the morning in a town that was pretty much sold out unless you could afford to pay an absorbent amount per night.

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Location

Exceptionally convenient location a short walk to the Gatlinburg strip and Convention Center, letting many guests park once and explore on foot. Some rooms still experience street or area noise.

Related guest reviews

10

Carrie

29 Nov 2025

·

Stayed 2 nights

Great staff, clean room, very spacious. Great location!

10

Bonnye

4 Oct 2025

·

Stayed 1 night

Best price ,location fantastic, clean and clise to everything. I will be back.

10

Duane

16 Jun 2025

·

Stayed 5 nights

central location you can walk to every restaurant or shop

8

Kathy

9 Apr 2025

·

Stayed 1 night

Close to everything and could just walk.

10

Cynthia

25 Jan 2025

·

Stayed 3 nights

The hotel was very convenient for walking to all the shops and attractions. There was never a need to drive the car. The bed was comfortable and the cost was very affordable.

10

Eden

23 Dec 2024

·

Stayed 1 night

Great place right at downtown. Could walk to all locations

8

April

15 Nov 2024

·

Stayed 2 nights

I like how close it is to so many restaurants and stores. It's walkable to everything.

10

Mike

26 Aug 2024

·

Stayed 4 nights

I stayed here for an event at the Convention Center. It was literally a 3-4 minute walk. The walk to downtown was right down the street. Staff was friendly. The room was decent and worked great for me.

10

Katie

21 Sept 2023

·

Stayed 1 night

Hotel was off the main strip, about a 2 minute walk. Good and easy parking, affordable.

8

Robert

26 May 2023

·

Stayed 2 nights

Right in downtown Gatlinburg area. Walkable and didn’t have to pay to park downtown.

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Dining

Breakfast is minimal grab‑and‑go (coffee and packaged items), and several guests wished for more variety; a few reviews were more positive.

Related guest reviews

10

Joel

5 Sept 2025

·

Stayed 3 nights

nice and clean. Simple, Easy. Right off the Main Street and perfect for us as it was a short block from the Conference Center in Gatlinburg. Parking was awesome for our room, breakfast was extremely basic - but hey, we were not expecting extravagant by any means. Just a last minute booking. Perfect for those working on a budget and needing a clean place.

10

Ryan

28 Aug 2025

·

Stayed 4 nights

We were very happy with our stay. Room was clean and spacious. Pool was great to swim in and relax. Breakfast each morning was delicious

10

Zola

21 Aug 2025

·

Stayed 3 nights

It was awesome. I’ve never stayed in a hotel that was this clean. The breakfast was out of this world the receptionist was the nicest I’ve ever met. She even came to her car and hugged us when we left.

10

Vanessa

19 Aug 2025

·

Stayed 2 nights

Excellent location and excellent price. Breakfast is just the regular junk they set out now.

8

Westley

18 Jul 2025

·

Stayed 3 nights

Hotel was great, pool was great. Breakfast could have been better. Would definitely stay here again.

6

Lisa

11 Aug 2024

·

Stayed 3 nights

Trash around property and parking area. Went to get grab & go breakfast at 9:30 am and staff had slready put away and didnt offer anything. No regular creamer for coffee but available in small packets for room which is not enough.

8

Roseann

26 Nov 2023

·

Stayed 5 nights

I reserved this property specifically because of its convenience to the Convention Center. Would have appreciated a real breakfast.

6

Raymond

5 Nov 2023

·

Stayed 2 nights

The breakfast is drinks,honey buns,instant cereal in a bag to take back to your room no place to eat.

8

Julio

30 Aug 2023

·

Stayed 5 nights

We have returned to this hotel several times due to its proximity to Main Street. We like the fact that we park the car here and walk the busy strip. This last trip we were told no more hot breakfast, just a quick coffee and a granola bar.

10

Rosalyn

12 Apr 2023

·

Stayed 4 nights

Excellent location! No breakfast area but they offer some fruits, coffee and muffins.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$61
February	US$65
March	US$80
April	US$83
May	US$92
June	US$88
July	US$100
August	US$88
September	US$69
October	US$124
November	US$96
December	US$118

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $57	16 $82	17 $88	18 $162	19 $166
20 $57	21 $61	22 $53	23 $53	24 $83	25 $174	26 $175
27 $57	28 $85	29 $124	30 $81

Su	Mo	Tu	We	Th	Fr	Sa
				1 $72	2 $160	3 $197
4 $94	5 $106	6 $108	7 $106	8 $120	9 $207	10 $270
11 $116	12 $124	13 $124	14 $116	15 $117	16 $210	17 $210
18 $107	19 $123	20 $119	21 $117	22 $117	23 $210	24 $212
25 $92	26 $92	27 $94	28 $93	29 $92	30 $168	31 $168

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Monthly average prices

About this property

Location

Room options

Suite, Multiple Beds

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Room, 1 King Bed, Accessible

Suite, 2 Queen Beds

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Econo Lodge Inn & Suites Gatlinburg at the Convention Center

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Prices for upcoming dates