Park Inn by Radisson Cardiff City Centre

Great location - car park is ridiculously expensive tho

the hotel room was dated, the headboards scratched and marked. only one hard pillow each and no hand towels. neighbours could easily be heard through the walls as could the street pedestrians. Also the big Tesco lorry delivering 4 floors down from our window in the early hours didn’t help. only one lift working meant a long wait.

Hotel condition is a little tired and lacks preventative maintenance (one lift not working for duration of stay). The basement car park is overpriced, the meter wasn't working and there was no signage advising that payment could be made at reception when checking in. Staff were friendly and efficient on the whole but bar staff diverted away from bar to cope with large parties in the restaurant. There is no air con in the room which was incredibly stuffy and hot even with window open and counter top fan working. Traffic / pedestrian noise was loud with window open. Good city centre location.

Convenient for the Utilita Arena literally across the road. Breakfast was great. But sadly the rest was lacking - parking cramped, only one lift working, decor shabby.

I booked for a concert, expecting a high standard and as it had parking. Car park was closed, no help suggesting other parking, and for £350 for the night I expected better.

If you are driving to this hotel and want to use the carpark be careful, the price per night is extortionate. £25 per night

It’s location is very good and parking is safe and secure

The hotel is in a excellent position in the centre of Cardiff, brilliant for everywhere in the city centre. All the staff are friendly and helpful, no problems so far. The trouble is the room and decor is very tired and in need of refurbishment (see pictures of 315). We paid top price for a busy sports weekend and the state of the hotel wasnt good value for money, 2 lifts in the building and one was out of order all weekend, on a busy weekend in Cardiff, that should have been fixed, shows a lack of care and respect for the clientele.

Really nice reception staff Impressive large industrial style lobby Good value proper breakfast Right next to John Lewis Own car park underneath - first come first served. Tired room - clean but needed a refurb. One of just 2 lift cars was out of order. Fire alarm went off twice - during the day luckily.

no hand towels... not even one to dry hands after using the loo... they only provide bath towels at all tired room.. stains/ marks on the carpet, marks in the bathroom... room in a poor condition compared to the stylish reception which gives high hopes for the room upon arrival. limited tea and coffee supplies but more supplied if you ask only one lift currently working. although it provides a carpark for £27 for 24hrs the carpark is an absolute nightmare amd extremely tight spaces. good for events at the arena... but for the condition of the room over priced

Convenient location for city centre, reception area was nice however the room did not live up to expectation. The dated room was not very clean with spilt tea on the walls and in the bath , holes in the walls and hairs on the bathroom floor . The room was a family room however only 2 towels in the room, I asked reception if we could have another however was told I would have to wait until the next morning as staff was limited.

Our room was so unclean, there was markings all over the headboard and it was just unpleasant.

The room was not cleaned thoroughly as found this Tupperware of mouldy food

Was a birthday present first room we were given had not been cleaned properly crumbs on sofa bed and stains on carpet. 2nd room much better an upgraded room but bathroom door was damaged.

The toilets was disgusting. Door in bathroom looked like it had been eaten by mice.

I used a free stay on had on this hotel had I paid for it I would of asked for my money back. The staff are amazing and really helpful and polite tbut the hotel is a dump. It's dirty stains everywhere and in need of renovation the bed is way past it's us by date very hard and uncomfortable couldn't sit in the chair in the room as it was so stained. Bathroom had hairs aoung the tap and the shower was more like a watering can. The noise from the pipes when anyone has a shower on your floor is also a bit of a shock. Breakfast is good and restaurant is fairly dec by. Again th ba area is dirty and lots of broken seats.

Room was dirty and smelled musty .

We had a room overlooking the road with seagulls sat on the flat roof infont of our room. There was a cobweb in the window and the room was tired looking and not hoovered properly. Unfortunately the state of the rooms lets the hotel down.reception and bar staff were very friendly and helpful. Tbe hotel is perfectly placed for concerts at Cardiff Castle (10 mins walk) or Utilitia arena which is next door

no hand towels... not even one to dry hands after using the loo... they only provide bath towels at all tired room.. stains/ marks on the carpet, marks in the bathroom... room in a poor condition compared to the stylish reception which gives high hopes for the room upon arrival. limited tea and coffee supplies but more supplied if you ask only one lift currently working. although it provides a carpark for £27 for 24hrs the carpark is an absolute nightmare amd extremely tight spaces. good for events at the arena... but for the condition of the room over priced

I don’t ask for much, as long as a hotel is clean and bed comfortable I’m happy. The bed was comfy, however, the room was not clean, the carpet and chair in the room was so stained everything felt horrible, I wouldn’t put any of my belongings on the floor! Location was excellent just step out the door and you are in the centre of Cardiff. The staff were friendly and helpful and a credit to the hotel! The car park was absolutely hideous, the layout is ridiculous, everyone was complaining and people getting stuck as it was all bad angles and confusing. You would be better parking close by. Wine in the bar was absolutely vile, I tipped it away! We wasn’t expecting the ritz, that said we was expecting morticias palace either!

A 2 night stay at the Park Inn. Staff helpful and friendly. Nice lobby area. Check in was quick-we had to reactivate the room card on the 2nd day as we had 2 separate bookings but we kept the same room. The room was really hot owing to the heatwave and no air-conditioning but fan was supplied and in the room. Bed was really comfortable. Decor was a bit tired but didn't affect our stay. Nice powerful shower - only bath towels provided -no hand towels but changed on request. Iron and ironing board in the room. Plenty of hanging space. Just a few minutes walk into the city centre and 30 mins walk to cardiff bay. Overall a very good stay.

In a superior room but very dated - no plugs next to bed. Mould on bath. Only left 2 bath towels no hand towels.

the hotel room was dated, the headboards scratched and marked. only one hard pillow each and no hand towels. neighbours could easily be heard through the walls as could the street pedestrians. Also the big Tesco lorry delivering 4 floors down from our window in the early hours didn’t help. only one lift working meant a long wait.

This hotel isn’t worth the price. Please don’t book it!! The rooms look fine at first glance if not a bit dated. The carpets were a bit forlorn and worn in the room, the windows were dirty and covered in spider webs. And there were even webs inside the room which speaks a lot to the cleanliness. The worst part of this hotel is the beds and the lack of air conditioning. What they advertise as a double room is actually a cheap trick of pushing together two twin beds. So you’re left with an uncomfortable gap down the middle of the bed. Not ideal for a couple. The bed…well let’s be honest beds, also felt old, excessively firm and they should have added a mattress topper to cover the gap at the very least. Or just actually provide proper double beds. The lack of air conditioning is a deal breaker in warmer months. The room felt like a furnace. It isn’t helped by the fact that you can’t open the windows more than an inch. And only one of them is able to open, attached by a safety wire. It just didn’t feel like a safe temperature for guests to be in. There is a provided fan but believe me you’ll need it. The lobby looks very nice and the staff were very friendly. But the positives stop once you open the door to your room I’m afraid. This hotel has no business charging £166 a night. I wouldn’t have paid half that for this experience had I known. I’ve honestly had more comfortable experiences in a travel lodge and that’s saying something.

WIFI did not work the entire day/night that we stayed there. Bathroom shower had such low pressure, bed was very hard, most plugs in the room did not work. Bedrooms were very outdated and old.

Value for money but the room was quite hot, which meant the window had to be open and the noise outside seemed to go on through the night. Deliveries to the surrounding shops street cleaning going on. Also the TV kept coming on by itself during the night!!!

Everything was nice, except the heat from the sun on the windows and then no air conditioning which meant it was very hot in the room

In room directly above reception with window view into foyer atrium. So unable to check on the weather with a glance outside. Lovely tho none the less.

Hotel is convenient for the city centre (but we hadn't considered it would be filled with party goers on a Saturday night). It's a large hotel, but only had one working lift. Room was adequate with everything we needed (no air conditioning but we found a fan in the cupboard).

Staff are friendly, and communal areas are modern and comfortable. The hotel is looking tired and would benefit from repainting inside and outside. Room was very expensive for what it was at £135 a night for a standard twin, the room was dated and painting in the room was a poor standard.

Lovely hotel , central location , all staff we encountered were lovely , great stay

I was disappointed my room was not cleaned during my stay. Seems the onus is on the room incumbent to put a notice on the door if you want cleaned and this card was hidden behind the do not disturb sign I’d suggest they reverse this policy to make it your rooms cleaned unless you state otherwise

Staff were exceptional

A 2 night stay at the Park Inn. Staff helpful and friendly. Nice lobby area. Check in was quick-we had to reactivate the room card on the 2nd day as we had 2 separate bookings but we kept the same room. The room was really hot owing to the heatwave and no air-conditioning but fan was supplied and in the room. Bed was really comfortable. Decor was a bit tired but didn't affect our stay. Nice powerful shower - only bath towels provided -no hand towels but changed on request. Iron and ironing board in the room. Plenty of hanging space. Just a few minutes walk into the city centre and 30 mins walk to cardiff bay. Overall a very good stay.

A few minor issues with shampoo bottle not dispensing and tv not getting service but the staff weren’t friendly and incredibly quick sorting the problems. Couldn’t ask for better service. A great lobby area where we met as a group to sit and chat when one room wasn’t big enough for us all. Would visit again. So handy for the arena. Literally across the road!

Lovely staff and good bed. Only snag was no water in the room but this was easily purchased from the bar.

I used a free stay on had on this hotel had I paid for it I would of asked for my money back. The staff are amazing and really helpful and polite tbut the hotel is a dump. It's dirty stains everywhere and in need of renovation the bed is way past it's us by date very hard and uncomfortable couldn't sit in the chair in the room as it was so stained. Bathroom had hairs aoung the tap and the shower was more like a watering can. The noise from the pipes when anyone has a shower on your floor is also a bit of a shock. Breakfast is good and restaurant is fairly dec by. Again th ba area is dirty and lots of broken seats.

I’ve spent 2 weeks there for work great location,friendly staff ,big clean rooms and everything around

On arrival it took nearly 20mins for someone to check in. Nobody on the reception. Other staff on the bar that overlooked reception never even acknowledged. For part of the Radisson group, the hotel was dated and overpriced. Won’t go back.

Staff are friendly, and communal areas are modern and comfortable. The hotel is looking tired and would benefit from repainting inside and outside. Room was very expensive for what it was at £135 a night for a standard twin, the room was dated and painting in the room was a poor standard.

Staff very friendly and helpful, as a solo traveller I felt very safe as you have to use your card to access the door to the lifts. Rooms are comfortable and have everything required. Ideally situated for the shops, 15 minute walk to the castle. Everything is within easy reach. Would definitely stay again

Really very good.. One tiny fault... chipped enamel in bath. Breakfast buffet was great value. Lovely hotel. Great location.

A 2 night stay at the Park Inn. Staff helpful and friendly. Nice lobby area. Check in was quick-we had to reactivate the room card on the 2nd day as we had 2 separate bookings but we kept the same room. The room was really hot owing to the heatwave and no air-conditioning but fan was supplied and in the room. Bed was really comfortable. Decor was a bit tired but didn't affect our stay. Nice powerful shower - only bath towels provided -no hand towels but changed on request. Iron and ironing board in the room. Plenty of hanging space. Just a few minutes walk into the city centre and 30 mins walk to cardiff bay. Overall a very good stay.

Lovely stay, and very central

Very close to town centre and within walking distance of Principality Stadium and train station.

Very centrally placed, had a very nice time here.

We were going to a gig at the arena opposite. The hotel was ideally situated for this.

Hotel was beautiful, bed was super comfy and it was in an ideal location for train station, Castle and shops and bars.

Great hotel and location into Cardiff just behind John lewis

The hotel is in a excellent position in the centre of Cardiff, brilliant for everywhere in the city centre. All the staff are friendly and helpful, no problems so far. The trouble is the room and decor is very tired and in need of refurbishment (see pictures of 315). We paid top price for a busy sports weekend and the state of the hotel wasnt good value for money, 2 lifts in the building and one was out of order all weekend, on a busy weekend in Cardiff, that should have been fixed, shows a lack of care and respect for the clientele.

Nice lounge and reception with friendly staff but it ends there. Only 1 lift was working and it took ages when you called it (not helped by the kids playing with it). The room was so tired and sheets looked dirty (perhaps because they were old). Breakfast was poor; dry sausages, the pastries were cold and dry. Luckily the coffee was great!

Really very good.. One tiny fault... chipped enamel in bath. Breakfast buffet was great value. Lovely hotel. Great location.

No room service. Had steak one night and both couldn't finish it. Pizza other night was alright for a ping food. Beds too high- should be able to sit on bed and put food on floor. Also were about as narrow as possible. Beer in bar too gassy and over-carbonated so no real taste. Staff generally alright but their habit of claiming the hotel would be full "tomorrow" obviously not true and irritates.

Good location, parking available, friendly professional staff, but breakfast and bathroom could be improved

Very nice hotel, lovely room and good breakfast. Wi-fI was not working this morning which was annoying but, other than that, very nice hotel and excellent value for money

Guest services were poor. Only one pillow in room had to request extra. Only one bath towel no hand towels provided. All guest services bar restaurant closed at 9pm. Nowhere to get a coffee or drink on returning to hotel. Bar was not manned after 9pm. Very poor.

Great location and friendly staff, good breakfast with variety of options.

Lovely breakfast and the young man in the running it was a very good lad.

I used a free stay on had on this hotel had I paid for it I would of asked for my money back. The staff are amazing and really helpful and polite tbut the hotel is a dump. It's dirty stains everywhere and in need of renovation the bed is way past it's us by date very hard and uncomfortable couldn't sit in the chair in the room as it was so stained. Bathroom had hairs aoung the tap and the shower was more like a watering can. The noise from the pipes when anyone has a shower on your floor is also a bit of a shock. Breakfast is good and restaurant is fairly dec by. Again th ba area is dirty and lots of broken seats.

Very nice welcome at reception, fast check in. Good clean room. Breakfast was very good, nice selection.