Comfort Suites Austin NW Lakeline

The run stopper did not hold water. I could not take a bath. Also, there was a little black mold in the tub surround. Overall, the bath did not work.

The pull out sofa bed mattress was stained yellow and brown. The pillows in room are very tiny. Hotels.com alllowed me to book a room that did not exist at this hotel. Breakfast was adequate. Although room seemed clean enough , rust was evident all over the bathroom. There is only 1 elevator and it sounded as though it was on its last leg. Strong musty smell in the hallways.

Our stay was extremely disappointing and did not meet basic expectations for a hotel. First, our room keycards repeatedly stopped working. Every time we left the room we had to go all the way back downstairs to have them reset, which became very frustrating and inconvenient. There were also multiple maintenance issues. The toilet in our room would not flush properly unless you tried two or three times, and once it did flush it would run loudly for 30–40 minutes. The bathroom in the common area downstairs had the exact same problem, which makes it seem like this is a known issue that hasn’t been fixed. The pullout couch in our room was broken in the middle and unusable. On top of that, we were not provided sheets for the pullout couch and were told none were available, which made it impossible to use the bed as intended. Many of the outlets in the room were extremely loose, so our phone chargers would barely stay plugged in. The hallway also had a very unpleasant smell during our stay. We also had difficulty getting extra towels from the staff, which added to the overall frustration. Between the repeated keycard issues, broken furniture, plumbing problems, lack of basic linens, and the condition of the property, this stay fell far below what we paid for. Because of these ongoing issues, I am requesting a refund or partial reimbursement for our stay.

Not the bathroom

At some point the elevator stopped working, other than that it was good experience