Name: Four Points Flex by Sheraton Cardiff
Address: Station Approach, Saunders Road, Castle Quarter, Cardiff, Wales, United Kingdom, Cardiff, Wales, GB
Price range: $60–$477 per night
Rating: 8.53

What guests think

Across reviews of Four Points Flex by Sheraton Cardiff, travellers praise the central location by Cardiff Central station and friendly staff, while noting compact rooms with functional layouts, mostly good showers, and occasional maintenance, odour, temperature control, or noise issues.

Many guests describe rooms and common areas as clean or spotless, though a smaller number mention musty or drain smells and some tired fixtures. Breakfast is often considered good value, but evening dining and the on site bar are limited or unavailable. Overall, expect a practical base with compact rooms suited to short stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

No on site parking; guests use nearby station or other car parks. Restaurant and bar service is limited, often breakfast only, and a few reviews note occasional outages, fire alarms, or a broken lift.

Related guest reviews

6

CAROLINE

Jul 22, 2023

·

Stayed 1 night

The hotel was quiet and un a convenient location. The bedroom was very worn and not very clean. The in house restaurant does not seem to be open in the evening.

4

Ralph

Mar 6, 2025

·

Stayed 1 night

It was very budget but decent. The room is as tiny as you can get but everything is clean furnished to a good standard. It's just incredibly tiny. The confusing part is really not allowing guests visitors past 11PM. The reception locks the reception doors and a security guard mans the entrance and you have to give your identification before they let you in. This is completely over the top and unnecessary.

8

Donna

Jul 15, 2025

·

Stayed 2 nights

Nice little room. Kettle was dirty so couldn't make a hot drink. Could hear noises from next room and above due to very thin walls. Hotel had power issues so no Internet, television and alarms were going off for hours. Security doors stopped working and lifts. Room key stopped working had to go and get it reset. Location was brilliant next to train station and 5 minutes maximum walk to the stadium. Main street was opposite. Very friendly staff with quick check-in.

8

Gert

Oct 31, 2025

·

Stayed 5 nights

From reading about the hotel at the time of booking, I was under the impression it had a restaurant and bar. Not sure if I was tired or something reading the descriptions, but the "restaurant" of the hotel was only used for breakfast, and the bar was really the lounge at the reception of the hotell. That was a bit disappointing to me as I was planning on using the hotel restaurant / bar, at least to some degree. Obviously I went bust on that one.

6

Lisa

Jul 5, 2023

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Stayed 1 night

It's convenient being next to the train station, but I expected there would be a limited 24-hour food menu, whereas no food is available after 9pm & the service levels weren't good, there was little/no enthusiam at check in.

10

Ellie

May 15, 2024

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Stayed 1 night

Only thing that was wrong was that the lift was broken so had to climb to the fourth floor but had a lovely stay. Very clean and very welcoming staff, will be staying again!

10

Oliver

Feb 14, 2025

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Stayed 1 night

Would be good to know there was no parking at the time of booking. Although convenient third party parking is nearby.

10

Ching Cheung Terence

Oct 30, 2024

·

Stayed 1 night

Beside Train Station, lots of Bars and Resturants in 10 minutes walk. We drive from Birminghan and park the car at John Lewis indoor carpark, around 10 minutes walk.

10

Clive

Jul 21, 2024

·

Stayed 1 night

Situated a little way from the station and not far from the centre, this is bound to be a busy area particularly at weekends. Inside the hotel you are not so aware of this. Parking can be arranged in the station car down the road, which is within walking distance. I was lucky to have a room in a new wing which was amazingly quiet for the location. Usual facilities all fine. Breakfast is a little extra and is a breakfast bar in an airy restaurant with lots of choice

8

John

Nov 3, 2024

·

Stayed 1 night

The hotel had a burst water pipe so there was no water for showers, toilets or tea but a full refund was offered.

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Cleanliness

Many guests found rooms and common areas clean or spotless. A smaller number reported musty or drain smells, mould and some worn fixtures.

Related guest reviews

8

Nick

Mar 9, 2025

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Stayed 1 night

When I arrived the staff were polite and friendly, the room was well presented and clean, unfortunately there was a noticeable smell coming from the shower drain. In the evening when I used the stairs there was a fork and some food that had been spilled, this was still there in the morning. I advised the staff at reception and they sorted it.

4

Ellie

Sep 22, 2023

·

Stayed 1 night

We thought this hotel was over priced for what we got. The room was tatty, small, stuffy. For example the shelves were dented and looked work, the bathroom was not clean and the shower flooded meaning all the gunk from the drain floated around your feet. The shower tiling on the floor was gappy and broken. The bedroom wooden floor felt dirty to walk on. Half the TV channels didn’t work. We wouldn’t have minded staying here if the price reflected what we got.

6

Jordan

Jun 5, 2025

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Stayed 1 night

It wasn’t the cleanest as there was a lot of crumbs on the floor and also, the fire alarm went off at 4am in the morning and woke me and probably all the other customers up, this morning went down to checkout and didn’t receive any apology for this happening and for causing distress from being woken up at 4am in the morning

2

Chloe

Mar 4, 2024

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Stayed 2 nights

It wasn’t clean and there was mould on the walls and curtain and hair in the bed and found a hair in the sink

10

Toni

Dec 7, 2025

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Stayed 1 night

Spotless and very modern and a quick check in and very polite staff members

4

Niel

May 1, 2025

·

Stayed 1 night

My bathroom stunk of backed up drains,

10

Bethan

Jan 21, 2024

·

Stayed 1 night

Clean and comfy

10

Thomas

Jan 18, 2024

·

Stayed 1 night

Very clean

10

KERRY

Jul 17, 2025

·

Stayed 1 night

The location for our stay was excellent. Contacted the hotel before our stay and always very helpful. Rooms were large, clean, lovely bedding and a good stock of tea and coffee. Excellent value for money.

10

Pedro

Aug 15, 2025

·

Stayed 1 night

The rooms were comfortable and clean. The breakfast is good for the price. we have no complains as we were pleasantly comfortably. Thank you.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are compact and functional with comfortable beds, strong showers and generally effective soundproofing. Downsides include limited storage, very small bathrooms, occasional AC or fan noise, some lower ground rooms with little light, and few bedside power points.

Related guest reviews

10

Ali

Jul 9, 2025

·

Stayed 3 nights

A+ location for a short visit. Room is small but very functionally comfortable given that most of one’s time is spent outside the room.

8

Naomi

Jun 26, 2024

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Stayed 1 night

Super convenient stay, everything you need and friendly check in. Would definitely stay again. Rooms small but well designed, no noise disturbances and fairly comfortable. Two minor complaints would be pillows old and flat, only 1 on the bed and the dressing table chair was dirty.

10

Ann

Jul 23, 2025

·

Stayed 6 nights

Excellent visit, air con & soundproofing was essential

6

Gail

Jul 15, 2025

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Stayed 2 nights

Room was far smaller than photos suggested. It was like staying in a caravan!

6

Jessica

Sep 25, 2023

·

Stayed 1 night

Small rooms with no mini fridge. Worked for the one night in town!

8

Bharti

Jul 18, 2025

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Stayed 2 nights

Stayed here a couple of times as location great. Car parking available at the train station with a few minutes walk. Rooms are very small and compact but compared to a lot of hotels in Cardiff if you can put up with that it is good value for money

10

Susan

Sep 4, 2025

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Stayed 6 nights

The bed was lovely and the room was a decent size. The air conditioner was greatly appreciated in the hot weather. However, there was not enough space to put our clothes, so we were living out of our suitcases. There was no where to hang the towels up and not enough shelving in the bathroom to leave our toothbrushes out. There were also noises from pipework or the air conditioner that were quite loud at times. Having said that we really enjoyed our stay in Cardiff.

8

Christina

Jul 6, 2025

·

Stayed 3 nights

It is conveniently locates next to the central train station and within city centre. The rooms are soundproof but very small. There can be a musty smell upon entering but is unnoticeable after that. The air conditioning seems to shut off during the night. I am a light sleeper so I noticed it. Also the room does get stuffier and warmer of course when this happens so be aware during warmer days. It can be reset easily. The hotel staff are friendly and most helpful.

6

Iain

Aug 1, 2025

·

Stayed 1 night

Everything was great for one night with the exception of the air conditioning, which kept turning off and the room overheated t throughout the night. Got a lukewarm apology in the morning, which didn’t make up for a poor sleep.

10

Anne

Sep 11, 2025

·

Stayed 1 night

Good hotel; upgraded to family room on lower ground, but would have preferred room on upper floor. Not much light in room.

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Service

Service is frequently praised as friendly, helpful and efficient at check in and throughout stays. There are isolated complaints about housekeeping timing or an unhelpful interaction.

Related guest reviews

10

Lee

Aug 15, 2024

·

Stayed 2 nights

A wonderful experience right from checking in up to checking out. Staff were friendly, warm, and welcoming, and my room was serviced without even needing to request it. Comfortable and clean. Will definitely stay again.

8

Charlotte

Jul 5, 2023

·

Stayed 1 night

I needed somewhere close to the station as I needed to get a train back for work early this morning. Bed was very comfy and everything there was there that I needed. Lovely friendly staff 🙂 would definitely stay again. Recommended

10

Martina

Jul 27, 2024

·

Stayed 1 night

Perfect location that suited our needs. We were greeted by Nichelle. She was friendly and helpful in a genuine way. Didn’t drag the check in, provided all the information we needed in an efficient and welcoming way. Our check out was with her too. Again super helpful and efficient.

10

Amir

Jan 6, 2025

·

Stayed 1 night

James is a top guy and always look after me. Emily is also great help and bubbly peraon. Always get a nice welcome..

6

Jeff

Jun 19, 2023

·

Stayed 1 night

I’ve stayed at this hotel probably in excess of 30 times in the last 5 years and it has always been a good / great experience with friendly staff. My only reason for marking it down this time is due to Sali, who was on reception/bar duties after a few of us came back on Friday night after a Blondie gig and were having a post-gig drink and a little chat. We were told to keep the noise down as people may be sleeping. Mmm… maybe don’t have a bar open till 2:30am then, on the same floor as the bedrooms, - in your £180 a night hotel, happily selling £21 a bottle of wine at this time of night. I wonder if the staff go knocking on the doors of guests with loud / obnoxious children at 7am telling them to keep it down as adults may have been out till late on a weekend night - shamelessly 😉. I probably wouldn’t have mentioned this, or written this review at all if it wasn’t for the patronising, dismissive, rude attitude I received from Sali and the equally unhelpful doorman Saaed that I got when making these comments at the time.

10

Linda

Sep 3, 2025

·

Stayed 1 night

The staff are great - so helpful

10

Simon

Dec 14, 2025

·

Stayed 1 night

Staff were excellent from arrival , in the evening and at breakfast

10

John

May 17, 2025

·

Stayed 1 night

Thank you to the excellent member of the front desk team who ensured my checkin despite a very late arrival following a significant GWR train delay.

10

Karl

Oct 29, 2025

·

Stayed 1 night

Staff were fantastic as soon as we got there, polite and friendly, room spotless and comfy, then for the extra money for breakfast well worth it, selections of cerials, self service cooked items, cold meats, way too much to choose from. Cant recomend enough will be staying again

10

John

Jan 10, 2024

·

Stayed 1 night

Staff were very helpful and courteous

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Location

Excellent central spot beside Cardiff Central station and a short walk to shops, restaurants, venues and the castle. Despite the tracks nearby, many report quiet rooms.

Related guest reviews

10

nathan

Jun 25, 2023

·

Stayed 1 night

Well located hotel, at a good price. Near to castle, and lots of nightlife. Spoons opposite, if you want a cheaper breakfast option. Parking available in the train station, 2 mins away, £13. Rooms are compact, but well designed. Good air-con too.

10

Richard

Aug 22, 2024

·

Stayed 2 nights

The Sleeperz Hotel is in a most convenient spot . It is next to the Cardiff Central Rail Station and Cardiff Bus Terminal. The Great Western across the street has a wonderful and affordable breakfast & supper. The staff is super friendly and very professional. My bed was very comfortable. City Center and Utilita Arena are a short walk away and St. Mary Street is also a quick walk for night life . The property is quite clean and very inviting . Nichelle , Vicky , Fushon & Andy all helped me with various things like seeing Dr. Who sites and getting to Cardiff Bay which is beautiful. If it was possible to give the staff more than 5 stars I would . I highly recommend staying at Sleeperz in Cardiff Wales

10

Paul

May 8, 2024

·

Stayed 1 night

Great location

10

Ryan

Aug 20, 2025

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Stayed 1 night

This property was convenient, right next to Cardiff Central, but quiet (could not hear the trains from the room). The area is perfectly situated in the shopping district of Arcades, between the castle and the harbour front. Only concern was them requiring my passport number on check in. I’ve never been asked for this at any hotel in the past.

10

Claire

Jul 4, 2023

·

Stayed 2 nights

Location perfect for the train station and central for the shops and castle

10

David

Sep 27, 2025

·

Stayed 1 night

Right next to the train and bus stations, very close to bars, restaurants and shopping

10

Stephanie

Nov 18, 2025

·

Stayed 3 nights

Great location

8

Darren James

Sep 14, 2025

·

Stayed 1 night

Closeness to the main railway station

10

Shaun

Sep 11, 2025

·

Stayed 2 nights

The hotel is in a prime location, its about 150 metres away from the train station, the staff are very friendly and helpful, the hotel as comfortable beds & a good choice of food for breakfast ,the hotel is just a short walk from the centre of Cardiff, which as a good range of shops and bars

8

Shelley

Aug 5, 2025

·

Stayed 1 night

Great location - not disturbed by any noise (which is a bonus being so close to the train station), really close to Mill Lane and all restaurants.

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Dining

Breakfast is commonly described as good value with sufficient choice. Evening dining is limited or unavailable, and a few guests found breakfast options basic or underwhelming.

Related guest reviews

10

Jeff

May 8, 2025

·

Stayed 2 nights

It is right next to the train station and on the way to St. Mary Street. The breakfast was good and the room was cool. All had nice views.

8

David

Dec 10, 2025

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Stayed 1 night

Reception, especially the night reception guy, efficient and friendly. No problems with the room. Good breakfast.

10

Andres

Jun 25, 2025

·

Stayed 1 night

Right where everything happens in Cardiff, hotel is located on a vibrant area with plenty of restaurants and pubs to hang around. It’s also walking distance from the Cardiff Castle and right next to the train station, location could not be more convenient. The room was the right size and with A/C which made our stay very comfortable as we went on a very hot summer. Breakfast was also great.

10

Jim

Jun 16, 2024

·

Stayed 2 nights

Location couldn't be better for the train station and the rest of the city centre is easily walkable. Very comfortable bed, tasty breakfast that's constantly replenished and really friendly staff. I was in a double room and it was just about the right size for me, but probably would be a tight squeeze for two people sharing.

8

Patricia

Aug 18, 2025

·

Stayed 2 nights

Quite a comfortable room. Bed comfort satisfactory. Food service would be nice if more of a choice e.g Vegetarian, fruits and pastries. Also different cooked eggs.

6

Ruth

Jul 11, 2023

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Stayed 1 night

Breakfast was not even worth £3 let alone £8.50: all that was available was overcooked bacon and sausage no other cooked items. The fruit salad was nearly all apple.

10

Teresa

Dec 16, 2023

·

Stayed 2 nights

Brilliant stay, so close to train station which was great for our very early start and late finish. Room compact but clean with a great shower unit that was easy to use and hot straightaway. Breakfast was excellent with very helpful staff

8

helen

Apr 4, 2024

·

Stayed 1 night

Excellent customer service. checking staff were very helpful and friendly. Great location. Breakfast disappointing

10

Karl

Oct 29, 2025

·

Stayed 1 night

Staff were fantastic as soon as we got there, polite and friendly, room spotless and comfy, then for the extra money for breakfast well worth it, selections of cerials, self service cooked items, cold meats, way too much to choose from. Cant recomend enough will be staying again

10

Pedro

Aug 15, 2025

·

Stayed 1 night

The rooms were comfortable and clean. The breakfast is good for the price. we have no complains as we were pleasantly comfortably. Thank you.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $145
6 $72	7 $95	8 $178	9 $129	10 $71	11 $87	12 $130
13 $65	14 $75	15 $109	16 $152	17 $120	18 $77	19 $142
20 $60	21 $65	22 $109	23 $109	24 $90	25 $109	26 $142
27 $60	28 $60	29 $60	30 $90

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $208	3 $477
4 $163	5 $124	6 $135	7 $154	8 $67	9 $90	10 $124
11 $72	12 $62	13 $79	14 $78	15 $67	16 $102	17 $158
18 $67	19 $102	20 $101	21 $85	22 $67	23 $108	24 $136
25 $67	26 $72	27 $84	28 $66	29 $78	30 $78	31 $125

Four Points Flex by Sheraton Cardiff

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