Name: Hilton Garden Inn North Phoenix Scottsdale
Address: 4425 E Irma Lane, Desert Ridge West, Phoenix, Arizona, United States of America, Phoenix, Maricopa County, US
Price range: US$105–US$319 per night
Rating: 8.83

What guests think

At Hilton Garden Inn North Phoenix Scottsdale, guests frequently praise the friendly staff, modern rooms, and convenient location near Desert Ridge Marketplace and Mayo Clinic, while recurring complaints cite parking fees, renovation disruptions, and occasional cleanliness or maintenance issues.

Many guests liked the spacious rooms, though several noted dim lighting, malfunctioning blinds, soft or lumpy mattresses, noisy floors, and TVs positioned off to the side. On-site amenities such as the bar, restaurant, gym, and pool draw praise, but repeated reports mention pool or hot tub closures, cold or cloudy water, and intermittent construction and alarm testing. Parking commonly incurs an extra fee, and housekeeping consistency and included breakfast were pain points, while food and bar service were often described as very good. Overall, expect a convenient, service-forward stay with modern spaces, tempered by fees and occasional facility or maintenance hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site bar, restaurant, gym, and an outdoor pool or hot tub are available, but several reviews reported closures, cold or cloudy water, and renovation or alarm-testing disruptions. Parking typically carries an extra fee and can be inconvenient.

Related guest reviews

10

kelly

20 Dec 2025

·

Stayed 1 night

We had a great stay. Plenty of towels available. Room was comfortable and clean. Employees friendly and helpful. The hotel does charge $10 for parking so be aware of that. Food from the grill was delicious but no room service.

4

George

2 Sept 2025

·

Stayed 2 nights

The property was going through renovation. We had no hot water for our 2 day stay. The pool and hot tub was green and dirty. You pay to park your car in a lot that was half empty. You pay for breakfast. Drinks are 14 dollars. Stay away from this place. Nickel and diming your guests is a good way to see them once and never again.

6

Jeff

1 Feb 2024

·

Stayed 4 nights

The property and staff were great. They conducted their annual fire alarm test during our stay. We were told that it would be from 9 to 10 am. Around 3 am and 6:30 am the fire strobe light went off in our room. Then in the afternoon hours the full alarm system went off and I evacuated the hotel. Very poor communication.

8

Jay

26 Nov 2025

·

Stayed 1 night

Parking is a hassle

10

Laura

25 Aug 2025

·

Stayed 1 night

Pool was amazing and the rooms were clean

8

Patti-Jo

1 Feb 2024

·

Stayed 1 night

Very nice, clean, comfortable very spacious. Great for someone who needs to work they have a long desk, large walk in shower. Only complaint was the pool and spa area was closed and we did not know that prior to coming to the hotel. Hotels should give discounts when all amenities are not available or at least allowing customers to decide if they want to stay there without the pool.

8

Dale

4 Sept 2025

·

Stayed 2 nights

We're local people and stayed here because of an issue with our well water at home. CONS: NO hot water at this hotel!! Boiler broke (last week?) and they won't be fixing it until this week! Hilton is also remodeling this property, so they were tearing things up. Pool was outdoors and barely warm enough to swim. Hot tub was only 90 degrees and very cloudy, so did not attempt either one.... $10 per day for parking when this location is not even close to downtown and is off the highway in front of a large open field!! Seriously, Hilton?? I'm sure Miss Paris would not have "enjoyed the stay"! This Hilton Honors member was not impressed. PROS: The staff did an amazing job trying to improve our stay! Lillian at the front desk gave us drink and food vouchers - full restaurant/bar at this location. April, our server was very sweet and attentive and Chef Jackie was amazing! One of the best omelets I've had in a long time! Will return just for the food and service! Would have only given this stay 2 stars without them. Hilton did something right hiring this group!

6

Denielle

14 Jan 2024

·

Stayed 1 night

WE chose it because of the pool and jaccuzi option but the jacuzzi was broken when we got there and they seem to have had the issue for a long time. Big disappointment for sore bodies needing a soak.

10

Danielle

25 Jul 2025

·

Stayed 1 night

I do wish there was shade at the pool. There's no umbrellas. Otherwise this place is good

10

Ronald

24 Aug 2024

·

Stayed 1 night

The gym was well stocked

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Cleanliness

Cleanliness feedback is mixed: many found rooms clean, but recurring complaints cite missed housekeeping, hairs or stains in bathrooms and beds, and occasional hallway or room odors.

Related guest reviews

4

Kelly

30 Oct 2024

·

Stayed 2 nights

Stink soo bad!!! The hallways smelled like dirty diapers and our room smelled like Indian food and sewage. It was almost hard to breathe. Could not air out due to windows not opening and hallway just as bad. Made for a very long 2 nights. On the other side, staff was kinda. Bed comfy. Gym was clean with lots of machines.

6

Rachael

27 May 2025

·

Stayed 2 nights

The room was spacious, but not very comfortable and everything felt slightly dirty. The rug in the living room was clearly very old and was matted down. I did not want my kids to lay on it. The couch was also old and dirty and extremely uncomfortable. There were “stained” dirt marks on the shower floor. Seems like a good scrub with some comet could have taken care of that. We spilled some coffee on the floor and after we cleaned up the coffee we went to wipe the floor so it wasn’t sticky and the towel was black with dirt. Really grossed me out. There was no breakfast included, which we knew when I booked the place, but they didn’t even have coffee available downstairs. If I wanted coffee I was told I had to pay $2/cup. I won’t be staying here again. I expected more from a Hilton.

10

Jose

14 May 2025

·

Stayed 2 nights

Very clean

6

Stephanie

17 Jul 2025

·

Stayed 2 nights

The first room we had had mildew and black dirt on the floor of the shower. We were given a second room and on the thermostat there was a red sticky substance. Overall, we wouldn't stay here again based off the cleanliness. The staff was very nice.

6

Marjorie

13 Nov 2025

·

Stayed 2 nights

The room was nice but was a little dirty. The staff was friendly and helpful. The bartender was great. The hotel is very loud though and you can hear above and beside you all night. The fire alarms went off three times during the night so it was not a very restful experience.

6

Jacques

19 May 2024

·

Stayed 1 night

Surprised by the poor cleanliness. Dirty and old sheets, previous spill down side of desk not cleaned. Nice looking room and facilities otherwise.

2

Mario

11 Nov 2024

·

Stayed 3 nights

the smell in the hotel is horrible

10

Iyesha

7 May 2025

·

Stayed 3 nights

My only this is there was only one trash can on the room and please do better at cleaning the bathrooms especially the showers. Other than that the hotel was amazing and I had a great stay.

4

Roy

16 Apr 2025

·

Stayed 3 nights

Unfortunately, my stay was disappointing. There were hairs in the bathtub and even under the sheets on the beds, which was very off-putting. The blankets and mattress were both uncomfortable, making it hard to get a good night's sleep. For the price I paid, I expected a much better experience. I won’t be returning.

4

steven w

15 Sept 2025

·

Stayed 2 nights

Great location , front office and restaurant staff very friendly , room had leftover peanut shells on the floor, requested room service and no one ever showed to clean the room,

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Rooms

Rooms are often spacious, but several guests noted dim lighting, hard to use or broken blinds, soft or lumpy mattresses, popping vinyl floors, side positioned TVs, and some traffic or hallway noise.

Related guest reviews

6

Susan

28 Nov 2025

·

Stayed 1 night

The hotel was clean and the people working were helpful and polite. The queen beds were awful: lumpy. Bed pillows very average. Room temperature would not stay stable. Lighting is average. And having to pay $10 to park in a parking lot with dozens of empty slots seemed a bit too much.

10

lynn

1 Oct 2025

·

Stayed 1 night

The hotel has been renovated and is just lovely. The room was very quiet and spacious. My only recommendation is that they put a towel hook in the bathroom.

10

David

5 May 2025

·

Stayed 3 nights

Spacious, clean, and modern room. Either newly built or renovated. The entrance and the lobby is as beautiful and grand as any five star luxury hotel. Free parking. Completely met my expectation.

6

Edward Vincent Doyle and Linda Jeanne

11 Nov 2025

·

Stayed 3 nights

The room was dark and lighing was terrible and layout was not good

6

Gregory Edward

5 May 2025

·

Stayed 2 nights

The TV was old and dark and the blinds did not work. It was too bright to sleep in the morning.

4

Stephen

31 Jul 2025

·

Stayed 2 nights

I was here reviving from hip surgery and beds are like trying to sleep or move around on a wet loaf of bread. So soft you can’t rearrange your body at all. A lot of work for a surgery patient. The air conditioner sounded like the engine on a Lake Superior ore boat. Other than that.

4

Diane

12 Feb 2024

·

Stayed 1 night

The room we had the floor vinyl tiles made noise every time you walked past the bed. You couldn’t sneak out if you wanted. The tv is in a Side position of the bed. The bed was way too soft you sink in it. The bathroom was great the tub definitely made for assistant into the tub/shower.

8

Carol

4 May 2025

·

Stayed 1 night

Overall it was clean and comfortable. In the morning we could hear the traffic from our room which woke us up early. The cable tv is terrible and what very strange is that there is not one clock in the room and we had a suite.

6

Rina

4 Jan 2024

·

Stayed 1 night

The room king suite was spacious and had everything we needed. The flooring was not flat, like the tiles were loose in places and made walking around quietly impossible. They would “pop” up behind you. Shower was not very hot. Finally the plugs next to the bed only work when the light is on which makes charging your devices overnight impractical

8

Cindy

23 Nov 2025

·

Stayed 3 nights

Beautiful room but I had a lot of trouble finding the lights other than the main switch. You definitely need to fix the pull down blinds.

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Service

Staff are widely praised as friendly, helpful, and accommodating, though some guests encountered rude or unresponsive front desk interactions and check in issues during ownership or renovation transitions.

Related guest reviews

8

Wendy

24 May 2025

·

Stayed 3 nights

Our stay was good. We did stay while they were transitioning to new ownership with Hilton. To be fair we were give. A heads up prior to our trip but there was a learning curve with the staff and some on-site construction during our stay. The staff was kind, professional, and courteous during our stay. I do think they have room for improvement in explaining how breakfast and their store in the lobby works during check in.

2

Richard

25 Jan 2026

·

Stayed 1 night

Broken shades and other things, TV/remote that was counterintuitive and also wouldn't work and faced the wrong way, no reading lights near bed, checkin method and method of parking were outrageous requiring help, awkward room layout, I've never seen anything like it in any country. BUT staff and maintenance guy were terrific and promptly came to help us. They made up for a cascade of problems. Very friendly. Problems were mostly physical and could be remedied.

2

Amber

25 May 2025

·

Stayed 5 nights

The front desk staff was extremely disappointing—unhelpful, condescending, and outright rude. When we requested additional towels and washcloths, we were met with sarcastic comments and told they were germaphobes who wouldn't take our dirty towels. They also charged more than the $100 hold fee without providing any explanation, and this issue is still unresolved. If I could give the front desk staff negative stars, I would— their attitude made it uncomfortable just walking through the door. Unfortunately, we weren’t the only ones who felt this way. I understand they were likely dealing with system changes and transitions, which is understandable, but even the simplest details—like pool hours and whether the pool was operational—were unclear or incorrect. Given the temperature was 102 degrees, it was essential for the pool to be open and functioning, yet that information was unreliable. Nice sunsets.

4

Teresa

18 May 2025

·

Stayed 2 nights

Night front desk clerk was so rude. Almost left.

10

Carissa

12 Aug 2025

·

Stayed 7 nights

I can’t say enough about how amazing the staff was during my stay. They were attentive, respectful, kind, and incredibly helpful—always going above and beyond to make sure everything was perfect. Every interaction was a pleasure, and they truly made me feel welcomed and cared for. Thanks to their warmth and professionalism, my stay was absolutely fabulous. I would happily return and recommend this hotel to anyone looking for a wonderful experience.

4

Nicole

7 Sept 2024

·

Stayed 2 nights

I have stayed here 3 times. The first I had no problems. The second my room was disgusting. It wasn’t well cleaned, the toilet was clogged, the towels were ripped and stained. I already had my 3rd (and final stay booked) so continued. I arrived and was told that the system was updating and they couldn’t check me in. They sent me next door to the holiday inn and said they would bill them. Well I got there and the holiday inn said Cambria was supposed to send me with paperwork. It was a whole fiasco. Intimately I got some sleep, but then had to change hotels by check out time. It was a huge hassle and inconvenience. Not one time did ANYONE apologize for the inconvenience.

10

Shannon

25 Jan 2026

·

Stayed 4 nights

Clean hotel and nice staff.

10

Robert

10 Apr 2024

·

Stayed 1 night

The customer service received by Cameron was awesome. He was attentive, showed care, and overall met all our needs.

10

Rhamy A.

24 Jul 2025

·

Stayed 3 nights

Recent addition to Hiltons flag, good service friendly and knowledgeable throughout.

10

Angela

15 Mar 2025

·

Stayed 1 night

Alyssa at the front desk was very nice and helpful. The property is clean and the rooms are spacious.

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Location

Very convenient for Desert Ridge Marketplace and the Mayo Clinic, with many restaurants and shops nearby and easy freeway access. A few guests reported traffic noise in certain rooms.

Related guest reviews

10

Melissa

27 Sept 2025

·

Stayed 1 night

It was a one night stay passing through town, it was in a great location lots of restaurants around in walking distance.

10

Belen

28 Sept 2024

·

Stayed 1 night

Right across from Desert Ridge shopping mall. Lots of dinning options and shopping options.

8

Virginia

4 Jul 2025

·

Stayed 3 nights

The location is very near Desert Ridge restaurants and Mayo clinic. I have stayed here before and will again. The food is surprisingly good, restaurant staff do a great job. The pool area is so so, but nice enough. I requested housekeeping on one day, but they only cleaned the bathroom, did not make the bed or sweep. I noticed the headboard to be a little greasy. Housekeeping needs to stop up their game. Otherwise, a nice hotel, interesting decor in the rooms, and excellent bathroom.

10

LAURA

9 Aug 2024

·

Stayed 1 night

We had a wonderful stay! The hotel is close to dozens of restaurants, the hardest part was deciding what we wanted to eat. They also have a restaurant in house for breakfast and dinner and a fully stocked bar. Our bartender was hilarious. We really enjoyed talking with her and the drinks were fabulous. Breakfast was absolutely delicious

8

Jessica M

22 Feb 2025

·

Stayed 1 night

Free parking. Close to lots of restaurants. Quite area. Modern and clean hotel.

10

Leigh

1 Jul 2025

·

Stayed 4 nights

I chose this hotel because it is close to Mayo Clinic, and I had a procedure scheduled there. The staff are very kind, and it's very close to restaurants and other amenities. It's clean, the food in the restaurant is good, and they have a marketplace for snacks, really everything you need.

10

Kathleen

28 Feb 2025

·

Stayed 2 nights

Near Desert Ridge mall but traffic was painful and was near less well trafficked buildings at night

10

Nelda

9 Feb 2024

·

Stayed 3 nights

Had a couple of appointments at Mayo. Very quick drive over. Helpful staff. Next to freeway, but very quiet. We asked for the quietest room when we reserved.

10

Theresa

11 Aug 2024

·

Stayed 1 night

Great location with many shopping & dining options.

10

David

28 Feb 2024

·

Stayed 2 nights

Location was great for us. Friendly staff

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Dining

The on site bar and restaurant receive frequent praise for tasty food and great staff, but breakfast is not included and is considered pricey, with a limited selection or inconsistent quality noted by some.

Related guest reviews

8

Heather

4 Jul 2024

·

Stayed 1 night

Nice stay but expensive restaurant

10

kelly

20 Dec 2025

·

Stayed 1 night

We had a great stay. Plenty of towels available. Room was comfortable and clean. Employees friendly and helpful. The hotel does charge $10 for parking so be aware of that. Food from the grill was delicious but no room service.

8

Matthew

15 Mar 2024

·

Stayed 1 night

Great breakfast.

10

Estee

25 Apr 2024

·

Stayed 1 night

Everything was wonderful with people and hotel, but breakfast is not offered.

10

LAURA

9 Aug 2024

·

Stayed 1 night

We had a wonderful stay! The hotel is close to dozens of restaurants, the hardest part was deciding what we wanted to eat. They also have a restaurant in house for breakfast and dinner and a fully stocked bar. Our bartender was hilarious. We really enjoyed talking with her and the drinks were fabulous. Breakfast was absolutely delicious

8

Dale

4 Sept 2025

·

Stayed 2 nights

We're local people and stayed here because of an issue with our well water at home. CONS: NO hot water at this hotel!! Boiler broke (last week?) and they won't be fixing it until this week! Hilton is also remodeling this property, so they were tearing things up. Pool was outdoors and barely warm enough to swim. Hot tub was only 90 degrees and very cloudy, so did not attempt either one.... $10 per day for parking when this location is not even close to downtown and is off the highway in front of a large open field!! Seriously, Hilton?? I'm sure Miss Paris would not have "enjoyed the stay"! This Hilton Honors member was not impressed. PROS: The staff did an amazing job trying to improve our stay! Lillian at the front desk gave us drink and food vouchers - full restaurant/bar at this location. April, our server was very sweet and attentive and Chef Jackie was amazing! One of the best omelets I've had in a long time! Will return just for the food and service! Would have only given this stay 2 stars without them. Hilton did something right hiring this group!

8

Randy

23 Jul 2024

·

Stayed 2 nights

The hotel room was nice and clean. Amenities were weak. No complimentary coffee. Resultant was limited in selection and over price for what you got

10

Christina

20 Jun 2024

·

Stayed 3 nights

great experience ! will definitely stay again . only thing i didn’t like was the outrageously over priced food items . I choose not to buy or eat there . but everything was great ! Thank you all

4

Marco

2 Oct 2025

·

Stayed 1 night

Pathetic to have to pay for parking a motorcycle. And pay for breakfast. On top of an expensive room. Will not be returning.

10

Dawn

14 Jul 2025

·

Stayed 1 night

Restaurant/bar in site. Breakfast was okay. The waffle was cold and the bacon was overcooked.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $140	19 $147
20 $105	21 $122	22 $128	23 $129	24 $122	25 $138	26 $130
27 $112	28 $138	29 $135	30 $138

Su	Mo	Tu	We	Th	Fr	Sa
				1 $133	2 $155	3 $155
4 $156	5	6	7	8 $207	9 $203	10 $190
11	12	13	14 $203	15 $175	16 $207	17 $223
18 $296	19 $292	20 $319	21 $218	22 $221	23 $250	24 $216
25 $221	26 $221	27 $221	28 $221	29 $217	30 $226	31 $217

Hilton Garden Inn North Phoenix Scottsdale

About this property

Location

Room options

Room, 2 Queen Beds, Accessible (Hearing)

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Hearing)

Room, 1 Bedroom, Accessible, Bathtub (Mobility & Hearing)

Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub

Suite, 1 Bedroom

Suite, 1 Bedroom, Corner

Room, 1 King Bed

Guest reviews of Hilton Garden Inn North Phoenix Scottsdale

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn North Phoenix Scottsdale

Prices for upcoming dates