Name: Best Western Plus Pearland/Houston Medical Center Hotel
Address: 14402 Old Chocolate Bayou Road, Houston, Texas, United States of America, Houston, Texas, US
Price range: US$77–US$124 per night
Rating: 8.77

What guests think

At Best Western Plus Pearland/Houston Medical Center Hotel, reviews consistently praise very clean, new-feeling spaces and friendly front-desk teams, with many guests describing quiet, comfortable stays that met expectations for short visits, medical appointments, and quick trips to Houston.

Breakfast feedback is mixed, with multiple comments about limited or low-quality options alongside some praise. There are isolated reports of AC or thermostat failures, a nonworking TV, Wi‑Fi outages, key-card trouble, and housekeeping availability or linen issues. Overall, expect a straightforward, modern-feeling stay, while double-checking breakfast details and room functionality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Not enough information in reviews.

Related guest reviews

6

Michael

15 Feb 2026

·

Stayed 1 night

The system with the keys was not working so we had to have someone from the front desk let us in the room every time. That was very inconvenient.

10

Mohamed

8 Nov 2025

·

Stayed 4 nights

I loved everything about my stay! This was one of the cleanest hotels I’ve ever visited — spotless and with no strange smells. The receptionists were incredibly sweet and helpful, as were the housekeepers. The only thing that could be improved is the breakfast. It had very limited options, the food wasn’t fresh, and there was no chef in charge. The receptionists were the ones defrosting frozen food and placing it in trays, then refilling them upon request. Also, the laundry room felt a bit outdated and required quarters to operate. Other than that, I have no complaints — it’s such a comfortable and cozy place to stay!

10

Janet

25 Sept 2025

·

Stayed 4 nights

The staff is awesome! One person in particular was Ms. Keanna. I was having a horrible day and she made it better. She put me in a room that was off from the other rooms. Overall I would say the facilities are nice. The room was very clean! I most definitely would stay here, again!

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Cleanliness

Many guests describe the hotel and rooms as very clean and new-feeling. A few mention housekeeping limitations or an isolated cleanliness complaint.

Related guest reviews

10

Frederick

22 Nov 2025

·

Stayed 1 night

Very clean room and great check in.

10

Paula

29 Dec 2025

·

Stayed 3 nights

Clean and New Hotel

10

Eric

3 Feb 2026

·

Stayed 2 nights

The staff was great, the room was very clean, and overall it was a great stay!

10

thomas

16 Feb 2026

·

Stayed 3 nights

Hoyel was very nice very clean, rooms was nice and clean. I will stay there again when i go back to Houston for another show.

10

Eva

21 Nov 2025

·

Stayed 3 nights

Clean

10

Timothy

16 Nov 2025

·

Stayed 1 night

The place is super clean and quiet, but the best thing is the ultra sweet staff!

10

carl

5 Dec 2025

·

Stayed 1 night

Staff was great and very clean

10

KELLY

19 Nov 2025

·

Stayed 1 night

Very clean room and staff was very courteous.

4

JACQULYN C

5 Nov 2025

·

Stayed 1 night

Unfortunately, our experience was quite disappointing. The room temperature was uncomfortably hot, and the thermostat was broken, which left us unable to adjust it. We also found that housekeeping was not available after 4 PM, and despite requesting room cleaning ahead of time, the housekeeper ignored our request entirely. When we went downstairs to ask for fresh sheets, the daytime clerk informed us that we could only receive them every two days and mentioned they were out of king-size sheets. She was not accommodating when we explained the situation, and there was no clear timeline for when we could get fresh linens. After going back and forth for sometime she finally gave us queen size sheets. Overall, the lack of responsiveness and service left much to be desired. The overnight team was incredible.

10

Shelley

6 Feb 2026

·

Stayed 2 nights

Room was very clean nice staff nice as well

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Rooms

Rooms feel modern and generally quiet and comfortable. Some guests reported AC or thermostat problems, a nonworking TV, Wi‑Fi outages, noise, and kitchenettes without cookware.

Related guest reviews

10

Frank

3 Sept 2025

·

Stayed 6 nights

Quiet, Great Breakfast, Chill Vibe.

2

Richard

6 Feb 2026

·

Stayed 1 night

I made a mistake in put the wrong date and wouldn’t help me out. Stay away from this place!! And it was really noisy all night. And the place is filthy dirty!

4

Toby

26 Jan 2026

·

Stayed 1 night

We specifically rented a room with a kitchenette. Went to the grocery store before check-in to buy our food for dinner. Carried the bags with our luggage to the room and unpacked. Went to open the cupboards and not one pot, pan, no cutlery, no cups, no glasses, nothing. Thought it was a mistake so went down to the Front Desk. Was told that Best Western's no longer provide kitchenware since Covid? So had to drive to a gas station to purchase plastic utensils. While on business trips we always rent hotels with kitchenettes. First time ever this has happened. Not one review nor the website said this. Will not stay at a Best Western again.

2

Danielle

10 Nov 2025

·

Stayed 1 night

EVERYTHING about this stay was terrible! We were in town for a tournament, I had already paid for the room, and the front desk demanded I tell them when we would arrive even after I told them numerous times we were at a tournament with games running behind and we still had one more game but that we would for sure be there. Once we checked in the ac was not working so we got upgraded to another room and the ac in that room wasnt working. We were too tired to move again or find another hotel so we just slept under the sheet and left first thing in the morning. Leaving we were going to grab a waffle but they had already disassembled the mix machine at 8:00am but breakfast was until 10:00am. Will never stay here again.

8

Tobenna

4 Aug 2025

·

Stayed 3 nights

Its still new. Property ia still in good condition

8

Rosita

15 Dec 2025

·

Stayed 4 nights

Very friendly staff and clean rooms. The only negative feedback was that our TV did not work for most of the duration of our week long stay. :(

6

Roberto

8 Oct 2025

·

Stayed 1 night

Only Negative was WiFi was down for my stay aside from that everything else was fine

10

Archana

2 Nov 2025

·

Stayed 1 night

Comfortable rooms, quiet street with a tree lined view, and very helpful staff.

10

Michelle

12 Sept 2025

·

Stayed 4 nights

The staff were friendly and everything was new

4

JACQULYN C

5 Nov 2025

·

Stayed 1 night

Unfortunately, our experience was quite disappointing. The room temperature was uncomfortably hot, and the thermostat was broken, which left us unable to adjust it. We also found that housekeeping was not available after 4 PM, and despite requesting room cleaning ahead of time, the housekeeper ignored our request entirely. When we went downstairs to ask for fresh sheets, the daytime clerk informed us that we could only receive them every two days and mentioned they were out of king-size sheets. She was not accommodating when we explained the situation, and there was no clear timeline for when we could get fresh linens. After going back and forth for sometime she finally gave us queen size sheets. Overall, the lack of responsiveness and service left much to be desired. The overnight team was incredible.

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Service

Staff are frequently praised as friendly, helpful, and efficient at check-in. Some reviews report inflexibility or slow responses regarding housekeeping, linens, and arrival timing.

Related guest reviews

10

Dellaniece

3 Aug 2025

·

Stayed 1 night

The front desk lady was extremely helpful , it was a great stay

10

Luz

2 Dec 2025

·

Stayed 2 nights

Staff was very courteous.

10

Eric

3 Feb 2026

·

Stayed 2 nights

The staff was great, the room was very clean, and overall it was a great stay!

2

Danielle

10 Nov 2025

·

Stayed 1 night

EVERYTHING about this stay was terrible! We were in town for a tournament, I had already paid for the room, and the front desk demanded I tell them when we would arrive even after I told them numerous times we were at a tournament with games running behind and we still had one more game but that we would for sure be there. Once we checked in the ac was not working so we got upgraded to another room and the ac in that room wasnt working. We were too tired to move again or find another hotel so we just slept under the sheet and left first thing in the morning. Leaving we were going to grab a waffle but they had already disassembled the mix machine at 8:00am but breakfast was until 10:00am. Will never stay here again.

8

Lonnie

8 Dec 2025

·

Stayed 1 night

Super clean, fresh and new looking. Staff was courteous and friendly. Breakfast was the worst out of any hotel I've been to. It's like bitter sweet. Could easily be best stay in area just gotta supply better healthier options. Motel quality food just didn't couple well with this location. Like they put all money in look and ran out for food.

10

Sher

7 Nov 2025

·

Stayed 1 night

Check in is excellent

8

Rosita

15 Dec 2025

·

Stayed 4 nights

Very friendly staff and clean rooms. The only negative feedback was that our TV did not work for most of the duration of our week long stay. :(

10

Timothy

16 Nov 2025

·

Stayed 1 night

The place is super clean and quiet, but the best thing is the ultra sweet staff!

4

JACQULYN C

5 Nov 2025

·

Stayed 1 night

Unfortunately, our experience was quite disappointing. The room temperature was uncomfortably hot, and the thermostat was broken, which left us unable to adjust it. We also found that housekeeping was not available after 4 PM, and despite requesting room cleaning ahead of time, the housekeeper ignored our request entirely. When we went downstairs to ask for fresh sheets, the daytime clerk informed us that we could only receive them every two days and mentioned they were out of king-size sheets. She was not accommodating when we explained the situation, and there was no clear timeline for when we could get fresh linens. After going back and forth for sometime she finally gave us queen size sheets. Overall, the lack of responsiveness and service left much to be desired. The overnight team was incredible.

10

Shelley

6 Feb 2026

·

Stayed 2 nights

Room was very clean nice staff nice as well

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AI-generated summary based on recent guest reviews

Location

Not enough information in reviews.

Related guest reviews

10

Archana

2 Nov 2025

·

Stayed 1 night

Comfortable rooms, quiet street with a tree lined view, and very helpful staff.

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Dining

Breakfast opinions are inconsistent: several cite limited, less healthy or not-fresh options and early item removal, while others found it good with a decent selection.

Related guest reviews

10

Frank

3 Sept 2025

·

Stayed 6 nights

Quiet, Great Breakfast, Chill Vibe.

10

Sandeep

22 Oct 2025

·

Stayed 4 nights

Very few options

2

Danielle

10 Nov 2025

·

Stayed 1 night

EVERYTHING about this stay was terrible! We were in town for a tournament, I had already paid for the room, and the front desk demanded I tell them when we would arrive even after I told them numerous times we were at a tournament with games running behind and we still had one more game but that we would for sure be there. Once we checked in the ac was not working so we got upgraded to another room and the ac in that room wasnt working. We were too tired to move again or find another hotel so we just slept under the sheet and left first thing in the morning. Leaving we were going to grab a waffle but they had already disassembled the mix machine at 8:00am but breakfast was until 10:00am. Will never stay here again.

10

Nancy

2 Oct 2025

·

Stayed 2 nights

Breakfast was great. Great selection. Staff was friendly and very helpful. We were visiting the area due to a medical surgery. So was unable to shop.

8

Lonnie

8 Dec 2025

·

Stayed 1 night

Super clean, fresh and new looking. Staff was courteous and friendly. Breakfast was the worst out of any hotel I've been to. It's like bitter sweet. Could easily be best stay in area just gotta supply better healthier options. Motel quality food just didn't couple well with this location. Like they put all money in look and ran out for food.

10

Edward

17 Sept 2025

·

Stayed 1 night

Nice, quiet, & clean. Great breakfast.

10

Mohamed

8 Nov 2025

·

Stayed 4 nights

I loved everything about my stay! This was one of the cleanest hotels I’ve ever visited — spotless and with no strange smells. The receptionists were incredibly sweet and helpful, as were the housekeepers. The only thing that could be improved is the breakfast. It had very limited options, the food wasn’t fresh, and there was no chef in charge. The receptionists were the ones defrosting frozen food and placing it in trays, then refilling them upon request. Also, the laundry room felt a bit outdated and required quarters to operate. Other than that, I have no complaints — it’s such a comfortable and cozy place to stay!

10

Nikia

16 Sept 2025

·

Stayed 1 night

Clean room and free breakfast

10

liliana

26 Oct 2025

·

Stayed 4 nights

Everything was very good except the breakfast nothing healthy the food was the same that three days.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $95	17 $84	18 $83	19 $89
20 $84	21 $79	22 $89	23 $79	24 $79	25 $82	26 $87
27 $77	28 $89	29 $94	30 $94

Su	Mo	Tu	We	Th	Fr	Sa
				1 $104	2 $110	3 $110
4 $111	5 $105	6 $105	7 $105	8 $105	9 $110	10 $110
11 $99	12 $105	13 $105	14 $105	15 $104	16 $110	17 $104
18 $104	19 $103	20 $104	21 $102	22 $105	23 $110	24 $110
25 $124	26 $102	27 $105	28 $103	29 $103	30 $107	31 $110

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About this property

Location

Room options

Standard Room, 1 King Bed, Accessible, Kitchenette

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Accessible, Kitchenette

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Kitchenette

Guest reviews

Fabulous

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Best Western Plus Pearland/Houston Medical Center Hotel

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