Name: Genetti Hotel, SureStay Collection by Best Western
Address: 200 West 4th Street, Williamsport, Pennsylvania, United States of America, Williamsport, Pennsylvania, US
Price range: US$80–US$262 per night
Rating: 8.43

What guests think

At Genetti Hotel, SureStay Collection by Best Western, travelers consistently highlight its historic charm, friendly staff, and central, walkable location, while noting dated rooms with very small bathrooms and occasional noise or maintenance issues.

Breakfast is repeatedly praised as one of the best for the price, with hot options and variety. The on-site bar/restaurant and outdoor pool are appreciated, though the pool has occasional closures and parking can be crowded during busy events. Cleanliness and upkeep are inconsistent, with some spotless rooms and others reporting worn furnishings, odors, or housekeeping lapses. Overall, expect historic charm with a standout breakfast and good value, balanced by dated rooms and occasional maintenance or noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site bar/restaurant and an outdoor pool are noted; free or gated parking is convenient but can fill up during events or involve a long walk. A few reviews mention pool closures or limited hours.

Related guest reviews

8

Barbara

7 Sept 2025

·

Stayed 1 night

Room was a little dated, but clean, bed was comfortable, nice to have a restaurant/bar on site. Best breakfast I have every had included in my stay. great location downtown. Very historic building with plans for upgrades. Look forward to staying again when renos are complete

10

Katie

5 May 2024

·

Stayed 1 night

Beautiful hotel, ease of everything from check in to check out. The restaurant and bar inside the hotel is ideal, good food and great wait staff

10

Joe

20 Oct 2025

·

Stayed 7 nights

For a longer stay like this, having the kitchenette was great. Also appreciate the additional bathroom space compared to the smaller rooms. Staff is always friendly and helpful. Quality of breakfast was better on the weekends than during the week, but better than elsewhere overall. Insufficient space in the parking lot on weekends, when people resorted to parking wherever they could whether it was an official spot or not.

8

Sarah

12 Jul 2025

·

Stayed 1 night

Pool closes earlier than advertised. For what we paid the room is underwhelming.

6

Mark

21 Jul 2025

·

Stayed 3 nights

Nice hotel. Came for relaxation and some swimming. Didn’t say anywhere on hotels.com or Genneti website that pool was closed. Disappointing.

10

Nicole

12 Dec 2025

·

Stayed 1 night

We love the Genetti. We stay here every time we come through Williamsport. It is an older hotel, but that adds to it's charm. We especially love it during rhe holiday season. The service is phenomenal, the front desk is friendly and helpful. The hot breakfast is delicious. The restaurant/bar in the lower level is a great place for a nightcap. You can't beat it.

10

Dennis

15 Jun 2025

·

Stayed 1 night

Check in was quick and efficient. Parking was secure and well lit. The room was clean. Breakfast was great with many options available.

10

Danielle

12 Aug 2025

·

Stayed 1 night

between the location, the gated parking, the amenities, everything was perfect! this hotel is the perfect mix of comfort and classic! I wish I could have stayed for longer!

10

Jerimie

26 Aug 2025

·

Stayed 1 night

The pool was awesome

10

Ben

3 Apr 2023

·

Stayed 1 night

Very nice room, lot of cool history to the hotel. Parking sucked.. was afraid to leave it because there was no space. Everything else was great. Clientele was fine, staff was friendly.

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Cleanliness

Reports vary: many guests found rooms and common areas clean, but others cited dirty or musty rooms, lingering smoke odors, mold, or maintenance issues, and inconsistent housekeeping during stays.

Related guest reviews

6

Russell

26 Aug 2025

·

Stayed 1 night

Checked into my room and noticed the bathtub had not been clean as there was chunk of soap sticking to the drain , and hair all over back edge of tub and dirty and debris throughout! It was kinda gross I’m all honesty clearly it wasn’t clean so what else was skipped in the room cleaning?

2

Jean

12 Aug 2025

·

Stayed 1 night

The rooms need a serious make over. The bathroom was filthy- hair in shower & mold on curtain. And…it was NOT the best breakfast buffet.

10

Renee

3 Mar 2024

·

Stayed 2 nights

Love this hotel! Clean, comfortable and has the best staff. So friendly and helpful.

2

Diana

21 Sept 2025

·

Stayed 2 nights

Our first room was filthy and wreaked of cigarettes and mold. It was an exterior room like a motel and just looked completely rundown. We go to the front desk, and get assigned a new room. We get to that room to find the door open. Dirty wet rags on the dresser. An overwhelming stench of mold was coming from the bathroom. We open the door to find it a complete mess, the sink leaking into the cabinet that was full of black mold. We go back to the front desk, show them the pictures, and the manager says “I know what it looks like. I don’t need to see your pictures. I thought they cleaned it up”. Meaning he knew he was putting us in a room with black mold. We get assigned a third room. There was a nasty, stained over stuffed reclining chair. The toilet backed up, and we had to call the front desk. Manager, practically laughing “you guys aren’t having any luck”. At this point we were just over the whole ordeal. Had there been vacancy at another hotel, we would not have stayed.

4

Brielle

22 Jun 2024

·

Stayed 3 nights

My room was outdated and not clean

10

Laquilla

9 Jun 2025

·

Stayed 2 nights

Clean, pleasant

10

Barbara

18 Oct 2024

·

Stayed 3 nights

The Genetti is a beautiful, old hotel located in the center of town, easy walking to shops and restaurants. Our room was beautifully decorated and comfortable. Staff was very friendly.

4

John

22 Aug 2025

·

Stayed 4 nights

All I have to say is wow…and not in a good way. Pictures online made this look like an old timey, cool place to stay. I think hotels in Afghanistan probably are better. This may have been a crown jewel at one time but now it’s tired, sad and dirty. Asked for maid service, got a clean towel but they never took the old, made the bed or replaced the soap and shampoo. Avoid if at all possible. Quite the disappointment.

10

Maureen

16 Dec 2023

·

Stayed 1 night

Thank you for a wonderful stay. Our room was spacious and very clean and included a comfortable reading chair, large TV, and large fridge. Bathroom was also spacious with a great shower. Heat worked well. Both rooms looked recently renovated. Neighboring rooms were quiet throughout the night. Staff at check-in were fast and efficient and very friendly. The complimentary parking was easy to enter and convenient. We were very pleased by the entire experience.

6

Nicole

14 Oct 2024

·

Stayed 1 night

The staff at the front desk and in the breakfast were great, breakfast buffet was great, many options! You can tell people have smoked in the room, it still smelled like it. The bathroom and room was super small almost to the point of being uncomfortable, surfaces were sticky(which was disturbing after hearing the um, fun, going on in the room next door). While I was checking in, another hotel guests’ dog squatted and peed on the floor right in front of me, and people were almost feral at the breakfast buffet(calm down, it’s just a bagel). I’m basing this review on the property itself, not the rude guests. Positives: staff, breakfast, area around has nice restaurants and entertainment Negatives: small rooms, cleanliness, noise level

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Rooms

Rooms reflect an older property: many are small with very small bathrooms and dated furnishings; bed comfort is mixed and some rooms can be noisy, while suites and kitchenettes provide extra space and features.

Related guest reviews

8

Linda

28 Dec 2024

·

Stayed 3 nights

My room was pretty small as was the bathroom. The room was quiet, and it was clean. The mattress was comfortable.The staff was very helpful and friendly is endly. I was visiting family for Christmas so did not spend much time in the room, it would have been crowded with 2 people. I'd stay again for the type of visit I had, but wouldn't want to spend much time in the room.bathroom.

4

Lizzete

6 Oct 2024

·

Stayed 1 night

The room smelled of cigarettes despite being non-smoking. I called the front desk and they were too booked to change my rooms but offered a 10% refund. The bathroom was a closet and could barely fit an average sized person so definitely don’t recommend for anyone in a larger body. The bed seemed old and was pretty uncomfortable. They had several events going on so the parking lot was full and I had to park two blocks away at night. The receptionist was nice but that’s all that was nice about this hotel.

6

Nancy

16 Oct 2025

·

Stayed 1 night

There were two major events taking place at the hotel, so there was a lot of noise and confusion when I checked in. Also, the parking lot was full. The room was spacious, but the furniture was old and uncomfortable. The bathroom had many problems, including a toilet seat that was too low, not enough room for toiletries above the sink, and an old looking bathtub with a high side and no rail to grab when getting in.

8

David

7 Jul 2025

·

Stayed 4 nights

Positives: Room 827, king bed was very comfortable, bathroom was very small, but shower was fine, excellent buffet breakfast and clean outdoor pool. Negatives: couch had broken springs, had to flush the toilet twice and hold down the handle, advertised as a suite, but only had a broken down couch and a fairly nice cushioned chair, in a very small room.

8

Scott

7 Dec 2023

·

Stayed 3 nights

It was a step back in time. I loved it. The kitchenette could have been much cleaner.

8

Robert

22 Mar 2025

·

Stayed 1 night

It was a nice day, however, the mattresses are in dire need of replacement. My wife and I slept in the middle of our kings size bed, because we kept rolling into it from the edges. We were only there for a night so I didn’t make any sense to get downstairs and complain.

6

Jeff

19 Jan 2025

·

Stayed 2 nights

We have stayed at the Genetti many times and enjoyed ourselves however it is in desperate need of room updates while keeping the integrity of its old time charm. Not impressed with the rooms at all but the bathroom was the least impressive.

4

richard

10 Nov 2025

·

Stayed 1 night

We stayed on 2 different nights 11/6 and 11/9 on the same floor. The bathroom on the first night was tiny, the bed way too soft. The second night the bed had a low spot down the whole center that brought both people together in the middle, it was soft as a marshmallow and a terrible night sleep. The rooms need to be upgraded since there was no place to to plug in the devices by the bed, the shade was ripped off the wall.

10

Michelle

13 Oct 2024

·

Stayed 1 night

We love this place! The reason why we like staying here is there are many different room options. We like the two bedroom options that have two separate bedrooms separated by French doors. I have also had the room with a full bar like living room. It’s an old hotel but they manage very well keeping it up.

6

Ron

20 Oct 2025

·

Stayed 1 night

Grand old hotel, needs updating, my room was okay, bathroom was very small. Bed was comfortable and tv was nice size with plenty of channels to watch.

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Service

Staff are frequently described as friendly, helpful, and accommodating; however, there are occasional check-in delays, key-card or room assignment issues, inconsistent information, and lapses in housekeeping responsiveness.

Related guest reviews

2

Daryl

18 May 2025

·

Stayed 1 night

When we arrived, there was only one receptionist at the desk. Receptionist's manager was out sick. Huge line waiting to check in. Once we made it to the desk, room was not ready. Had to wait for it to be supposedly cleaned. After checking in, went to room. Room was smelly, carpet dirty, toilet not cleaned, bugs on shower wall, a plastic bag was covering the smoke detector in the room. Was not happy with it at all.. After going to receptionist again, he stated he understood and informed us to get a hold of epedia and have them contact them for a full refund. We did not stay there.

10

Mary

9 Sept 2025

·

Stayed 1 night

Check in was quick & easy - staff at front desk were friendly & professional. Room was nice - clean & well-maintained. Beds were comfortable. Breakfast was great. We stayed during "First Friday," which was fun - a really nice community event. There were plenty of restaurants within a short walk. Definitely recommend.

10

Niki

17 Nov 2024

·

Stayed 6 nights

I stayed at the Genetti for a week while visiting family. The room, internet service (was able to work remotely on laptop), and breakfast were great. Staff was friendly and helpful, if I had any questions. I would stay there again!!

6

Alexis

22 Aug 2025

·

Stayed 2 nights

Overall, the hotel was nice. The staff was excellent. Everyone from housekeeping and food services to the front desk were wonderful and helpful. The downside was at check in, we had to try three different rooms before we got the correct one. We reserved 2 queens and got assigned to 2 rooms that had full sized beds (rooms 526 and 625). When we got to the third room, 109, it was the right sized beds. However, there was mold growing on the wall behind the ottoman. We took a picture, showed the front desk staff and emailed it. That part was disappointing but again, the staff were friendly and helpful.

10

Carrie

4 May 2024

·

Stayed 1 night

This was my fifth stay at the Genetti and I absolutely love it. The night clerk at the front desk is the absolute best!

10

Nicole

12 Dec 2025

·

Stayed 1 night

We love the Genetti. We stay here every time we come through Williamsport. It is an older hotel, but that adds to it's charm. We especially love it during rhe holiday season. The service is phenomenal, the front desk is friendly and helpful. The hot breakfast is delicious. The restaurant/bar in the lower level is a great place for a nightcap. You can't beat it.

2

Robert

1 Aug 2025

·

Stayed 1 night

let's start with check in. they issued me a keycard and when i got to the room it didn't work. had to go down and get new keycard. then i was laying on the bed and a stranger open my door with a keycard. i had to go get then to recode the room. for the next two days when i came back my keycard didn't work and had to go back down and have it recode it. i tried the restraunt and the i orderd soup and it was cold, breakfast wasn't much better only one meat item and only scramble eggs. waffles were the only good thing and you made your own. I'm sorry to say if this was the only hotel in the area i will go camping.

6

Mary

25 Feb 2024

·

Stayed 1 night

The hotel is historic, and very old, which did not bother me Room was clean, except for a potato chip bag on the floor We were told the maid hadn’t finished cleaning and we were not supposed to be given that room yet, Also, the folks above us were having what seemed to be a dance party until 330am I called the night manager and he took care of it, but also gave me a discount. Breakfast was awesome, and so was the server

10

rachel

16 Mar 2024

·

Stayed 4 nights

Really enjoyed our stay. Breakfast was excellent and the staff was all super friendly.

6

Kathleen

12 May 2025

·

Stayed 1 night

Location of this historic hotel was excellent as it was near numerous inviting restaurants. Some physical aspects, as door that stuck, were understandable as hotel is clearly in the process of being refurbished. Hotel staff would benefit greatly from training in serving the public. Information provided at front desk was not consistent and at times offered as if it was an annoyance. Breakfast ticket system could be improved as staff repeatedly asked if we had a ticket. Slot machines in the lobby didn't seem to fit with the beautiful lobby!

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Location

Downtown, walkable setting next to the Community Arts Center and close to restaurants, shops, and highways is a major plus; some guests noted street noise during events.

Related guest reviews

8

Kimberly

14 Dec 2025

·

Stayed 1 night

The convenience of the Genetti only being steps away from the Journey Community Arts Center was key for my recent stay. Room I stayed in could definitely use some upgrades.

10

Gregory

4 Sept 2023

·

Right next door to Community Arts Center (my destination for a concert). Restaurants across the street. Never had to use my car once I checked in. Very nice complimentary breakfast buffet.

10

John

22 Sept 2025

·

Stayed 1 night

Close to I-180. Pleasant “retro” style and quiet.

10

Joseph

13 Jun 2025

·

Stayed 3 nights

Front desk always helpful. Charm of a historical hotel. Great location downtown.

8

Thomas

11 May 2025

·

Stayed 1 night

Busy downtown area with friendly atmosphere

10

Carol

25 May 2024

·

Stayed 1 night

We came for a concert..and the hotel was next door to the venue. Very convenient.

10

Scott

19 Jul 2025

·

Stayed 1 night

Great location for events.

10

Marianne

5 Sept 2025

·

Stayed 1 night

Loved staying at such a historic hotel with stories that the staff shared with us, and that it was in downtown and so easily walkable to sights

8

Crystal

10 Nov 2024

·

Stayed 1 night

The location is near downtown with stores on walking distance.

10

Donald

23 Aug 2023

·

Stayed 4 nights

Perfect location

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Dining

Hot breakfast is widely praised for quality and variety and is often a highlight; feedback on the on-site restaurant/bar is mixed, ranging from enjoyable to poor service or limited options.

Related guest reviews

10

Lisa

6 Apr 2025

·

Stayed 1 night

The service was exceptionally good - the front desk was so welcoming and informative. The breakfast buffet was the best we have ever had in this type of hotel - lots of choices you don't usually see. The area around the hotel has restaurants and bars and the restuarant/bar at the hotel is nice too.

8

Barbara

7 Sept 2025

·

Stayed 1 night

Room was a little dated, but clean, bed was comfortable, nice to have a restaurant/bar on site. Best breakfast I have every had included in my stay. great location downtown. Very historic building with plans for upgrades. Look forward to staying again when renos are complete

10

Paul

13 Oct 2023

·

Stayed 1 night

Bathrooms need updating, super breakfast.

8

Jeffrey

30 Mar 2025

·

Stayed 1 night

It is turn of the 20th century hotel, that tips its hat to the charm of that era and the rich past it had. The bar area is fantastic (cheap drinks) and come the summer, you cannot beat the location. The breakfast buffet is really one of the best in the area and included free if you stay.

10

Shane

1 Jun 2023

·

Stayed 2 nights

My girlfriend and I both enjoyed our stay. All of the staff we interacted with were very nice and helpful. The bartender in the attached bar was excellent! He was kind, his drinks were made well, and he had excellent suggestions. The food from the restaurant was delicious and the chipotle root beer BBQ pork belly was amazing!

10

Roberta

25 Jun 2025

·

Stayed 5 nights

Beautiful 1922 hotel with amazing staff and a terrific buffet breakfast

10

Toni

5 Aug 2025

·

Stayed 2 nights

The free breakfast was the best breakfast I've ever had at a hotel!!!!! My compliments to the chef!!!!!

10

JONATHAN

15 May 2023

·

Stayed 2 nights

Hotel Restaurant "Windows On 4th" was very poor service and food.

8

Lawrence

11 Sept 2025

·

Stayed 1 night

Great deal for the price. "Old" feel and the bathroom was small. Better choice than the chain hotels in town. Staff friendly and dinner and breakfast buffet were good.

8

Dennis

23 Aug 2025

·

Stayed 2 nights

We were here for the Little League World Series. The free breakfast is amazing! The staff was very accommodating. The building has many symptoms of its age but overall was a great stay.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$74
February	US$75
March	US$98
April	US$104
May	US$114
June	US$116
July	US$105
September	US$97
October	US$119
November	US$100
December	US$88

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $126	18 $109	19 $112
20 $87	21 $96	22 $88	23 $86	24 $89	25	26 $262
27 $91	28 $87	29 $96	30 $89

Su	Mo	Tu	We	Th	Fr	Sa
				1 $80	2 $159	3 $149
4 $91	5 $87	6 $86	7 $94	8 $95	9 $116	10 $152
11 $89	12 $91	13 $94	14 $93	15 $98	16 $185	17 $149
18 $83	19 $87	20 $94	21 $95	22 $82	23 $121	24 $141
25 $83	26 $87	27 $94	28 $92	29 $89	30 $106	31 $105

Genetti Hotel, SureStay Collection by Best Western

Prices for Genetti Hotel, SureStay Collection by Best Western

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Refrigerator & Microwave

Suite, Multiple Beds, Kitchenette (Living Room)

Standard Room, 1 Double Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Refrigerator & Microwave

Standard Room, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Kitchenette

Standard Room, 2 Double Beds, Refrigerator & Microwave

Suite, 1 King Bed, Refrigerator & Microwave

Suite, Multiple Beds, Refrigerator & Microwave

Suite, 2 Queen Beds, Kitchenette

Suite, 1 King Bed, Jetted Tub

Standard Room, Multiple Beds, Refrigerator & Microwave

Suite, 1 King Bed, Kitchenette (Dining Table;Living Room)

Suite, 1 Queen Bed, Kitchenette

Standard Room, 2 Double Beds, Refrigerator & Microwave, Pool View

Suite, 1 Queen Bed, Kitchenette (Living Room)

Standard Room, 2 Queen Beds, Accessible, Bathtub

Guest reviews of Genetti Hotel, SureStay Collection by Best Western

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Genetti Hotel, SureStay Collection by Best Western

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