Four Points by Sheraton Sacramento Airport

We have stayed at the Four Points multiple times and have always been happy with the hotel and its services. The availability of the shuttle between 4 AM to 5 AM makes it critical for our usually early flights. The shuttle is also available for us when we check-in and then return our rental car. They will pick us up at the rental car terminal.

Great shuttle service, clean and comfortable rooms and bed. Enjoyed my short stay.

Overall, nice hotel near the airport, but also 15 minutes from downtown. Very friendly and helpful staff. A bit irritating to have to pay $10 a night for parking. In my experience hotels in somewhat suburban areas like this generally include free parking because there is plenty of space. I was also disappointed that the pool was not open until nine or 10 AM making it impossible to swim on the day of checkout.

The property was nice, well kept, our room was comfortable and quiet. However, upon our arrival from dinner, it took me 25 minutes to circle around the parking lot in order to find a parking spot. Which I was not successful, I was asked by management to park my car in front of the property until something freed up because there were a couple of parties being held on businesses that share all parking spots. 7 dollars were charge to park, which were later withdrawn. At 11 pm I was woken up by an associate in charge, and asked to move my car. This was very inconvenient as I was deep asleep. I don't think I would stay at this property on any other that has no dedicated parking.

Hot tub was barely heated, which was disappointing. Parking is $10/day and breakfast was extra as well. Gym was tiny. Room was nice but carpet felt grungy. Expected more for the price.

If you have an early flight at the airport, the shuttle does not start until 4 am. It was tight for a 5 am flight.

Only thing that I didn’t like was that it was hard to find parking there was a little event going on in the same area and we couldn’t find parking yet we paid for parking.

The hot tub was broken, Our wake up call Never came. The shuttle ride to the airport on the way was fine, Coming home the man drove like a maniac. The lady was rude when I asked for a receipt. I stayed here before and it was convenient, But the food was cold and they double charged me. I thought I would try it again a year later. I'm sorry I did.I'm sorry I did.I will never stay at this..

Called for a shuttle upon arrival. Was told it was not available but to take an Uber or taxi and they would reimburse me. They did. Suggest their airport shuttle begin earlier than 4 am.

Very clean and comfortable. Excellent staff service. Shuttle service was a plus. Great for business trips.

Check in was seamless, helpful. Unfortunately, the condition of the hotel, stains all over the walls and carpets, just not kept up anymore.

The staff were pleasant, the facility seemed nice, the room was comfortable, the bathroom was clean, and the neighborhood was very suburban. A nice start the night before an early flight out.

Hotel was kind of run down. Found several long thick dark hairs in bathtub, on faucet handle and on bathroom floor and sink. Tub was clogged so by the time you were done with a shower you were ankle deep in dirty water.

Beds were comfortable, but weren’t the cleanliness.

Clean, quiet room with good amenities. The staff was very helpful and friendly. Would definitely stay here again.

Property is a little tired. My door had paint streaks — not touched up properly. The room had obvious signs of wear and the carpet had areas that hadn’t been cleaned. On the positive side—front desk greeting by Theo was sweet and welcoming

The hotel was in close proximity to the international airport, which is why I chose it. It was very clean very comfortable and I enjoyed staying there. I will certainly stay again.

Easy check in and out. Room was clean. I’d stay here again.

Very dirty rooms. When we first arrived; the bed sheets were filthy with round fluid stains (yuck!) So I immediately called front desk and they switched me over to a new room, and it was almost as filthy. the stay was so uncomfortable. The carpets were filthy, and I just felt disgusted all night, but I couldn’t find any other accommodations because of the Jhené Aiko concert happening. I would not recommend, plus it was kinda expensive at $180 a night to be immensely run downed? Definitely take your money elsewhere. I’m still itchy thinking about it.

Great room. Pretty clean except for stains on the walls, doors, and in the tub

This hotel was so loud we could hear people snoring, walking, shutting doors,talking very hard to sleep

You pay for parking even though it’s their parking lot. The hotel seems to be upgraded a bit, but you can tell it was a bit dated. It was okay. $8 for no valet seemed wild to me. And the bathroom was loud when you turned the light on. The room is big with high ceilings, but nothing special.

It was a good stay for just one night. Check in and morning breakfast service was great with friendly staff. The pillows are very lumpy which made for an uncomfortable nights sleep.

The heater was so loud,got no sleep

The mattress was terrible- switched hotels post!

Everything was great! No complaints. My requests were met and it felt like home. Very comfortable beds!

Convenient to SMF airport. Staff were all courteous and helpful, Shuttle to airport ran right on time. Hotel room itself however had seen better days. While clean, the walls were scuffed and dirty in some places, the bathroom floor grout was stained with cracked tiles, and the HVAC under the window was so loud we couldn't use it and just left it off.

Room was beautiful. Only objection was at night very limited lighting in room...dark.

Hotel is nice and clean. Very comfortable bed. Went to restaurant inside of hotel. Not a very big choice of food. Basically, just salads, sandwiches and burgers. But my good was very delicious. My only complaint was the couple arguing in middle of the night next door. Which is not the hotels fault. And the air conditioner was a little too loud. But all that being said. Hotel is about 5 minutes from airport which is really convenient.

The insulation was lacking - you can hear lots of talking in the hall and walls seem thin. The hotel was very clean and the staff was helpful and friendly.

Hotel was conveniently located and clean. Most of the staff was pleasant but unfortunately we did have not so friendly lady check us in . We also needed an early airport shuttle that was incorrectly booked . To be fair this was rectified after a bit more stress that we didn’t need .

Unfriendly check in staff

The hotel was clean and nice. Housekeeping made me regret my decision of staying here. Day 1: asked housekeeper for extra towels and she made a face. Day 2: called if they could switch my sheets (son threw up). They said they couldn’t since they had already passed our area and the housekeepers that were going at 4:00 pm couldn’t. They said they could just provide me with additional towels. I was understanding and said that just the towels were okay. I get a call later saying that housekeeping went and we didn’t answer the door. I informed them I wasn’t in the room but they were welcomed to drop them off. They said I could pick them up in the front desk when I was back. At this point I was frustrated. Why couldn’t the 4:00 pm housekeeper clean our room? Why couldn’t the housekeeper leave me towels although I wasn’t there? Do housekeepers not have keys? Day 3: called for 5 towels and they questioned the amount of towels. I didn’t explain that I had toddlers and wanted another for my hair, nor did I feel the need to explain that. No one showed. Heard the housekeeper outside of the room and asked her for 5 towels and she again made a face and only provided 4. Felt like a bother so I wouldn’t be back.

The service was great! The team at the bar were courteous, friendly, helpful and professional. I was greeted immediately before even sitting down at the bar by both Bryce and Noah, the manager. They advised me on their wine and food menu. They also answered my questions I had about the local area. Also, the chicken wings were great!

We have been staying here for several years now, and are always very happy. Great friendly staff, very helpful, great shuttle service and nice restaurant for a quick bite. We will be returning again in October.

They tried to charge me again for a room I already paid for. I had a handicap person with me. I requested a 1st floor room over a month ago and they gave me the 4th floor. I asked about the 1st floor and they finally did. They asked me if I wanted the room serviced since I would be staying more than one day. I said yes. They did not clean the room. I went to the front desk and told them the room was not clean and that I requested it not be. I was mad because they asked me and I told them yes. I would not stay there. They can follow through with anything.

Property is fine but treated rudely by front desk fellow which was weird considering it seemed like down time. They did accommodate us for an early check in. It was a Sunday night stay

Fantastic staff!!!

The shuttle service to and from the airport was wonderful! Also, it was convient to leave my car at the hotel while the family enjoyed vacationing in Oahu. The room was clean and comfortable. The staff did an excellent job, but they were overworked. The receptionist: checked people in, answered the phone several times for people wanting shuttle service, and she took payments for the convience store. Two people should have been working at the desk. In the restaurant: one person did the bar tending (taking and serving drinks), took food orders, served the food, took payments for drinks and food. Two people should have been working, it took over 1 hour for us to get our food. The staff did an excellent job accomodating the guests. They had positive attitudes and didn't complain about multi-tasking.

The front desk woman was rude, there was a couple screaming at each other in front of the front doors no one even batted an eye and on top of the room coat you have to pay to park in their parking lot as a guest that should be included

Friendly and nice staff, very clean room and property. Safe convenient location.

Close to the airport, clean

The property is good proximity to the Sacramento airport. The staff were friendly and organized. The room was very clean. There is a restaurant on site.

We always come back to this property when flying out of SMF due to proximity, parking, in house dining and transportation.

Great location.

Convenient for airport access at Sacramento Intl.

Nice and clean. Close to the freeway and not far from Sac airport.

Spotlessly clean, very quiet, very comfortable bed! Less than a 10 minute drive to Sacraments airport

Staff super friendly. Room clean. Location is near airport but only 10 mins away from downtown Sacramento. Hotel located in a quiet neighborhood. Great place to stay if you want to get away from the fast past of daily life, great place to stay.

Close to the airport

Good was pricy and small quantities.

The service was great! The team at the bar were courteous, friendly, helpful and professional. I was greeted immediately before even sitting down at the bar by both Bryce and Noah, the manager. They advised me on their wine and food menu. They also answered my questions I had about the local area. Also, the chicken wings were great!

The restaurant attendant was rude and unprofessional and the food was not good.

Excellent friendly staff. The bar food was outstanding and the presentation is as good as I have ever found in this type of property. Nice to see staff that really go out of their way to prepare and present food and drinks. I will always stay there from now on for sure. So much better than the Hyatt Place next door.

The hotel restaurant was the best. Good food, good company.

We had a very nice stay. Staff was friendly and the breakfast was amazing. The hotel bar/ restaurant was very good too. Clean rooms.

No included breakfast. Parking seemed to be tighter than normal. Rooms were clean and nice. Barn style bathroom door with no lock. Bathroom was spacious and nice.

I picked a hotel which has breakfast included in the price but I got charged $14.50 for their breakfast buffet which is not right.

nice hotel. limited dining availability, no restaurants nearby except limited menu in hotel lobby restaurant

A worn hotel with the only virtue being proximity to the airport, They charged for parking in an open lot and the “for fee” breakfast buffet looked worse than the cheapest buffet at cheap motels.