Name: SureStay Plus Hotel by Best Western Sacramento North
Address: 350 Bercut Drive, Downtown Sacramento, Sacramento, California, United States of America, Sacramento, Sacramento County, US
Price range: US$64–US$503 per night
Rating: 7.33

What guests think

At SureStay Plus Hotel by Best Western Sacramento North, guests highlight convenient freeway access and gated parking, frequently praising friendly staff, while many also caution about the surrounding neighborhood, cleanliness inconsistencies, and maintenance issues that can affect comfort.

Hot breakfast draws regular praise, though a few report limited or cold items and strict eat-in rules. Several reviews mention closed or poorly maintained pool and hot tub, plus noise from other guests or the freeway. Expect a budget stay with helpful staff and security measures, but weigh the trade-offs in area vibe and upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Gated, code-access parking and on-site security are frequently noted and help guests feel safer. However, multiple reviews report the pool/hot tub closed or poorly maintained and occasional gate malfunctions or early closures.

Related guest reviews

4

Charles

6 Jul 2025

·

Stayed 2 nights

They lock the pool at 9 and lots of homeless people in the parking lot

6

Nicholo L

10 Jun 2024

·

Stayed 1 night

I called in to request a refill for the body wash but no one came. I was in a hurry and ended up not using one. The gate at the exit was broken so it also added the time taken off when Im already late.

6

Muhamad R

20 Aug 2025

·

Stayed 1 night

The gate surrounding the parking lot and hotel rooms was a great idea. I felt safe parking my vehicle and walking to my room.

10

Alejandra

30 Aug 2025

·

Stayed 3 nights

I liked that is gated I feels safe ..staff were really nice when my husband ask for extra towels we went in the pool and staff shiw us how to turn on the hottub

4

Pamela

26 Aug 2023

·

Stayed 1 night

Our toilet was clogged all night. They provided a plunger for us to try to unclog ourselves. It couldn’t be fixed. Also, our balcony was dirty and overlooked a green, mossy swimming pool. SL disappointed!

6

Jessica

26 Sept 2023

·

Stayed 3 nights

Pool and spa were not working and were left to just go nasty and green. Outlets in room are old and loose so hair dryer wouldn't stay plugged in to any except the lamp. Maintenance and front desk barely understood English so could not remedy this situation. Noise was very disturbing. People must live here and get the run of the grounds. Towels in room were very wet upon check in. Replaced quickly. Tub is in need of a makeover. Couldn't take a bath and after a 5 hour drive with no working hot tub, a bath would've been nice. Could use warmer bedding. Room served it's purpose. Likely won't stay again.

2

R. J.

5 Jun 2023

·

Stayed 4 nights

The property is overridden with homeless and drug users around the outside. The door to the room was not secure. The key card malfunctioned every single time we closed the door and we had to go back to the front desk to get a new one- every time. The property was misrepresented and we were not informed that the spa and pool were closed. Very bad choice of a hotel! Go somewhere else!!!

2

Karlee

18 Jul 2024

·

Stayed 1 night

They wouldn't publish my review I originally wrote so DO NOT BOOK HERE UNSAFE NEIGHBORHOOD. Scary Green Pool, we left did not stay

8

Eugene

30 May 2024

·

Stayed 1 night

Very good and safe had everything there for a perfect stay very impressive security on premises

10

Dave

5 Aug 2025

·

Stayed 1 night

Well secured

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Cleanliness

Feedback is mixed: some guests found rooms clean, but many mention dirty common areas or rooms, strong odors, and occasional pests. Housekeeping consistency appears to vary.

Related guest reviews

2

Jen

28 Apr 2025

·

Stayed 2 nights

I had cockroaches and while we stayed you can hear guest yell at each other. I called the office repeatedly because we were out of soap and the floors were dirty. Towels had stuff on it. The office is stingy on additional towels too. I’ll never stay there again. I showed the office the pics too and they could care less. Taylor has an attitude.

8

Samantha

11 Nov 2025

·

Stayed 1 night

Staff was friendly and the place was clean.

2

Yuliya

31 Aug 2024

·

Stayed 1 night

I don’t even know how this place passes its inspections. The rooms are disgusting, dust on baseboards probably since opening of hotel, dirty walls, ripped blinds, ripped chair in the room, bugs in shower, rusted shower. This place should be shut down.

10

Luz C

16 Aug 2025

·

Stayed 1 night

. Staff was very nice and helpful. The bed and pillows were comfortable, and the bedsheets were clean. However, the bathroom needed a thorough cleaning, and the flooring outside the rooms could use some cleanings too.

4

Sergio

6 Aug 2025

·

Stayed 2 nights

The place is not in a very good location. There are homeless people and they make a lot of noise at night and don't let you rest. The rooms are comfortable and the people who work there are very helpful. Only on the outside, the place is dirty.

2

Ty

24 Oct 2025

·

Stayed 4 nights

Unhealthy breakfast the room had stains on the floor i had to clean the toilet before I used it. I paid in cash and they didn't want to refund me in cash

2

Patricia

7 May 2025

·

Stayed 2 nights

There were cockroaches it was a nonsmoke room and it smell so bad

2

Rakita

8 Nov 2025

·

Stayed 1 night

Room carpet was wet smelled like mildew and it was nets flying around my room

4

Aimee

27 Jun 2025

·

Stayed 1 night

Not a good place. Lobby area reeks of pot smokers. Have to sign all but my first born away to keep pets in the room. Floors in room were filthy, they had not been cleaned in some time. Rock hard beds. TV didn’t work. We were awoken at three in the morning by a tweaker knocking at our door. The whole place has a fence around it that clearly doesn’t keep anyone out. The breakfast buffet as an some grey sausage and eggs. We skipped it. We were supposed to stay on our way back into town but I cancelled that reservation.

2

Gabriel

14 Jul 2024

·

Stayed 1 night

This is the worst place I ever been… room was dirty and smelt like weed and the pool was yellow I walked in the room and walked out took a $100 loss but I could not stay there because it was disgusting!

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Rooms

Rooms range from spacious and comfortable to dated with maintenance issues such as malfunctioning TVs or AC, weak hot water, and noise from neighbors or the freeway. Some rooms include useful features like blackout curtains, fridges, and microwaves.

Related guest reviews

10

Donald

7 Sept 2025

·

Stayed 2 nights

We were assigned the largest room this property had and it was an amazing room. We want to book again and request this same room in the near future.

2

Jessica

26 Jan 2024

·

Stayed 1 night

Mold in bathroom, noisy the people on top of our room were loud all night I didn’t get now sleep. I called the front office and they didn’t do anything about it! I wanted to cry!

6

Judy

20 Feb 2025

·

Stayed 1 night

Some issues there was a noise which kept us awake, but in the morning we found out it was the refrigerator when I checked out I made them aware of it, and they were on top of it

10

Diana

6 Oct 2025

·

Stayed 2 nights

We’re close to the weekend concert we were going to. I loved being able to check in early. There was plenty of light in our room, and the blackout curtains allowed us to sleep in undisturbed. Room was clean. Liked that it had a mini fridge and microwave. We will be staying there again next year.

2

Angela

6 Oct 2025

·

Stayed 3 nights

We got this place for the location for the aftershock festival. But we paid so much for the rooms because they jacked up the price for the festival, which is somewhat understandable. But then charged us parking on top of it even though the listing says free parking. We definitely paid way more than this hotel was worth, super rundown and thin walls so we could hear every other room around us.

8

suzanna

31 May 2025

·

Stayed 3 nights

It was good but the smoke detector beeps when you take a hot shower for to long and the remote for the tv didnt change channels

8

Andrew

21 Aug 2024

·

Stayed 1 night

Entire staff was pleasant and professional/helpful. Room was clean, basic. Bed was terrible and uncomfortable. We felt every bump and hardly any cover.(inadequate) Breakfast was great and waffles were delicious! We did feel secure with the fence surrounding the property and the alert security guard. No noise problem at all.

6

Ada

4 May 2025

·

Stayed 1 night

Air conditioning and Cable tv didn’t work. Also the tissues hadn’t been refilled. Overall it just wasn’t the best hotel.

6

Jeremy

22 Jun 2023

·

Stayed 1 night

There were a couple springs popping into my back in The bed. The pillows were lumpy and square shaped. And there was no hot water at all. And they charged two credit cards.

8

Ikaylea

1 Mar 2025

·

Stayed 2 nights

It was good. The area was not but it was good as it can be. The only issue was the tv didnt work and neither did the thermostat

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Service

Staff are often described as friendly, accommodating, and helpful, including early check-ins and follow-up calls. Yet several guests cite slow check-in, rude interactions, delays getting towels, and uneven problem resolution.

Related guest reviews

10

Julie

5 Mar 2025

·

Stayed 1 night

It was nice to get a courtesy call in the room to make sure everything was to my satisfaction. That was a first. Great staff!

8

Jose

6 Jul 2025

·

Stayed 2 nights

The night time security guard was so rude for no reason. We were having a hard time opinen the gate, so we asked the security guard for help, and his response was so rude.

4

Tarun Kumar

14 Jan 2025

·

Stayed 3 nights

The agent at the reception took a really long time to check us in. And when I politely mentioned that it was taking a really long time, she retorted in a really loud voice in an attempt to snub me. She could have been more polite. The bathroom also appeared really old and in a bad condition.

2

Rachel

18 Dec 2022

·

Stayed 1 night

We got there after 11pm and we had been driving with two children since 6 am. There was no clerk at the front desk. The security guard told us that the clerk was at a sit down restaurant and wouldnt be able to assist us till he got back. Around 30 minutes later, we were able to check into our room. The front door did not properly lock and we ended up just putting stuff against the door because no one was answering the phone. I would never stay here again.

10

Lorna

29 Nov 2025

·

Stayed 2 nights

Clean room and the front desk is very accommodating even we arrived a 1 hr early she let me check in early. Very Appreciated it.

2

Claudia

5 Jul 2025

·

Stayed 3 nights

The front desk young lady was too distracted on her phone upon my arrival. On top of it, she had no professional customer service etiquette. I requested a non smoking room and I received a room whose walls and everything had the lingering smell. The hotel looked decent in photos but was NOT decent and the people who stayed there made me feel very uncomfortable. I didn’t feel safe or comfortable at all. To make things worse I had called the front desk on the second day and was left on hold close to an hour!!! I had to hang up. The pool didnt look as attractive as it did in the photos. Complete disappointment!!! Never again!!!

2

kinjal

2 Dec 2024

·

Stayed 1 night

The front staff was very un professional during checkins. The hotel room’s door lock was not working from the inside. The property had people parting in front of my door from 1:30-3:30 and the security guard and the front desk staff didn’t even respond to my call. The next door neighbor was very loud and obnoxious. My friend and I couldn’t sleep. I reported it in the morning and nothing happened and the front desk person didn’t acknowledge or apologize to me. I will not recommend this location for anyone.

8

Darrell

27 Mar 2023

·

Stayed 1 night

Jasmine was an excellent front desk representative. I requested that she do an early check in for my elderly parents and she accommodated.

10

Julie

6 Oct 2025

·

Stayed 3 nights

The costomer service was great. Very friendly and helpful

10

Enrique

22 Jun 2025

·

Stayed 1 night

Thank you so much our stay was fantastic! Can’t beat the price and the staff is so nice and welcoming! WILLIAM thank you for accommodating our family this is our 4th time visiting and we always come back , pool was fun! ☺️ room are clean and beds are comfortable!

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Location

Convenient for freeway access, downtown/Old Sacramento, Discovery Park events, and the airport. Many reviews warn the surrounding neighborhood feels unsafe with visible homelessness; the gated setup is appreciated.

Related guest reviews

10

David

12 May 2025

·

Stayed 1 night

Very nice stay conveniently located close to downtown Sacramento.

8

Cat

20 Oct 2025

·

Stayed 2 nights

Not in the best area, alot of homeless about. But, hotel has 24/7 security and front desk. As a solo woman traveler they treated me to a room above the office where i could feel really safe. And indeed i did. The room was nice, very clean, and comfortable. Id stay again. Great for the price.

6

Steven

4 Jul 2023

·

Stayed 1 night

This property is right up against the freeway and not a clean or desirable neighborhood. The gas station/convenience store across the street locks its doors at 8 pm to keep out the druggies and the homeless who hang out around the area. Too bad, because the rooms are clean and nice. But the location is terrible.

10

Rachel

24 Apr 2023

·

Stayed 1 night

Easy-on-easy-off highway access; gated parking to keep cars safe from people willing to cause trouble.

6

Erin

24 Mar 2025

·

Stayed 2 nights

Hotel room was decent. Neighborhood is very bad. Not great for families with younger kids.

6

David

18 Oct 2024

·

Stayed 2 nights

all in all it wasnt that bad. the area is not the best. it was close to the event venue and we were able to walk to the event.

10

John

1 Mar 2025

·

Stayed 1 night

Gated, Mcdonalds one block away plus other restaurants. Quiet.

10

Erika

4 Jul 2025

·

Stayed 1 night

Good location

8

Kevin

16 Nov 2025

·

Stayed 2 nights

Visiting town for a concert, the hotel was clean but the surrounding area was full of homeless people.

10

ALEKS

22 Mar 2025

·

Stayed 1 night

Great location for access to the airport. It is only about 6 mi away, about 15 minutes. The rooms are newly updated and the check and staff very friendly they even provide breakfast. Extremely good value

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Dining

Hot breakfast is commonly praised for items like eggs, sausage, waffles, and biscuits and gravy. Some reviewers note limited or cold options and strict dining rules (tickets and no food taken to rooms).

Related guest reviews

8

Amanda

30 Mar 2024

·

Stayed 2 nights

Service was great. All of the staff were so friendly and helpful. They really made the stay great. The breakfast was also surprisingly GOOD. I don't often use the free breakfast, but they had quite a variety for a smaller space. Biscuits and gravy was really good, and I appreciate they always had fresh fruit and sugar free syrup for the waffles. All of the linens were clean and I felt comfortable staying there. The baseboards in the room could have used a little attention, which is not a big deal, but then it makes you start looking at other little things. The area is close to a freeway, so it was a little noisy and didn't feel like a "luxury stay", but I would definitely stay here again for a night or two as it is located in close proximity to many things we enjoy, such as old sac, and some concert venues we frequent. Parking felt safe within the gates.

10

Katherine

28 Nov 2024

·

Stayed 7 nights

Had an issue with the hot water but they went above and beyond to help with the situation and I was happy with that. Breakfast is always the best here. Biscuits and gravy is my favorite.

10

Kimberley

21 Apr 2024

·

Stayed 1 night

The room was very neat and clean. It was also very spacious. The bed was very comfortable; and I'm very particular about the comfort of the bed because of my back problems. The hotel staff was very friendly and helpful. We were very surprised with breakfast the next morning....it was an actual breakfast, not just a Danish and coffee. The were several choices for a hot entree plus sides and coffee and juice, and this was included in the price of the room!! We will definitely stay here again when in the area.

8

Nicholas

19 May 2025

·

Stayed 3 nights

Great room, clean and pool area was well kept. Breakfast served was warm eggs,potatoes and sausage, decent coffee. Staff was friendly and serviced the rooms daily.

8

Nikole

11 Mar 2024

·

Stayed 1 night

Wasn’t terrible, better than I expected. Breakfast was good, beds were OK. Bathroom could’ve been cleaned better and all the toiletries were empty or almost empty. Homeless seeming ppl walking around all hours of the night and the parking lot has an idiotic layout! I’d stay here again if I needed to.

2

Ty

24 Oct 2025

·

Stayed 4 nights

Unhealthy breakfast the room had stains on the floor i had to clean the toilet before I used it. I paid in cash and they didn't want to refund me in cash

10

Crystal

16 Feb 2025

·

Stayed 2 nights

Great weekend pricing. Clean room, gated & secured parking, great breakfast options not just cereal but eggs, sausage,biscuits n gravy, waffles coffee. Seating is limited n your Not allowed to take food back to room. Other than that no other issues. Don’t ask security about casinos or attractions he don’t know lol. Well definitely stay again.

2

Sarah

29 May 2025

·

Stayed 1 night

I came to this hotel and I have NEVER FELT SO DISCRIMINATED against. Day 1 - was no issue with staff (Managers - were nice), area is very sketchy when we arrived there were homeless literally peeing on the tree right outside hotel, the hotel is gated - then there was a homeless female literally changing at the exit gate of hotel/dennys full on butt naked (I had my 10 yr old daughter with me) who saw it all. Room was decent. DAY 2 - I sent my daughter and my ex mother in law to get breakfast and the "SECURITY" Indian guy literally tried kicking out my 10 yr old daughter and her grandmother because they did not have a ticket for breakfast when I arrived he told me i needed a ticket - i went to front desk and the lady gave us one after explaining I never got one. But while I was at front desk the Security guard allowed a couple in without NO TICKET!! I didn't say anything and continued to get our breakfast. We were in hurry - all three of us got ONE plate and were headed out and he stood in front of us and said we could NOT leave we had to eat the food there. We sat down and started eating and a few seconds later he allowed a WHITE guy to leave with a coffee and a plate of food. When I said something he said he only had coffee - I went to the front desk to complain and then a few seconds later he allowed a Mexican mom with her child and 4 plates out of the door! I complained and told her and said you are not keeping me here and I would file a complaint! AWFUL!!!!!

2

Mistie

24 Mar 2024

·

Stayed 1 night

We booked the room for 2 adults and 2 children we were guven one towel. When i asked for more towels they said that they were short of towels and offered me 2 more hand towels. The light in thr bathroom did noy work, again was told there was nothing they could do about it. The garbage cans were missing bags and there was not soap or conditioner in the room. The breakfast was very limited and cold.

8

James

21 Mar 2023

·

Stayed 4 nights

People nice. Good breakfast. The TV did not work and they could not fix it.

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Month	Average price
January	US$69
February	US$83
March	US$81
April	US$82
May	US$87
June	US$80
July	US$83
August	US$75
September	US$68
October	US$112
November	US$72
December	US$69

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $78	16 $64	17 $64	18 $83	19 $83
20 $70	21 $70	22 $70	23 $70	24 $70	25 $85	26 $84
27 $72	28 $72	29 $71	30 $78

Su	Mo	Tu	We	Th	Fr	Sa
				1 $455	2 $503	3 $503
4 $402	5 $98	6 $96	7 $97	8 $95	9 $103	10 $103
11 $95	12 $96	13 $96	14 $97	15 $97	16 $104	17 $104
18 $96	19 $96	20 $97	21 $95	22 $94	23 $106	24 $105
25 $97	26 $95	27 $96	28 $96	29 $95	30 $103	31 $104

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Balcony, Garden View

Standard Room, 1 King Bed, Accessible

Standard Room, 1 Queen Bed, Refrigerator & Microwave

Standard Room, 1 King Bed, Balcony, Garden View

Standard Room, 2 Queen Beds, Balcony, Pool View

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 King Bed, Balcony, Pool View

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about SureStay Plus Hotel by Best Western Sacramento North

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Prices for upcoming dates