Holiday Inn Aurora North - Naperville by IHG

Our four-night stay at Holiday Inn Aurora North–Naperville was one of the most frustrating hotel experiences we’ve had. We checked into Room 422 on Aug. 13, and the problems started immediately. Our room keys repeatedly failed throughout the entire stay. We were given replacement cards multiple times, and those failed too. At one point, my wife had to sit on the dirty hallway carpet while I went back downstairs AGAIN for new keys. Eventually, the problem became so bad that a manager had to come upstairs and let us into our own room. If the locks need new batteries, replace them. If the key-card system is outdated, fix it. Guests should not spend four days fighting to enter a room they’ve paid for. The room itself had additional problems: a stuck glass shower door, inadequate bathroom lighting with only one of two sconce lights working, and a broken fourth-floor ice machine. My wife actually had to use her ring light to properly see in the bathroom mirror. Then came the billing confusion. We had a $707.51 authorization followed by another $173.53 transaction, and employees gave us conflicting explanations about why it happened. One blamed different hotel rates; another blamed a server glitch. I recorded that conversation. We weren’t looking for luxury—just a functioning room, accurate billing, and basic hospitality. If you don’t want guests here, say so. There are other hotels nearby that make customers feel welcome.

The individual room was really clean and comfortable. The pillows and blanket were great. I had to stay in a room since our power had been out for days. I just wanted a good night sleep without sweating. What I needed I got. I will say however, when you first walk into the front door, there is a musty smell. Maybe all the heat and humidity didn't help, but it was pretty strong. My other issue was the shower. The shower head was awful and the water pressure was very low. The front desk guy was helpful and courteous when I checked in. Overall it was good. Mostly just needs better showers.

Horrible for the price!! The TV was so little my kids even complained

Hotel looked a little rundown, rooms were not great, sink was not cleaned. Hotel smelled like marijuana

Dirty towels and sheets. Ants in the room