Name: Candlewood Suites Aurora-Naperville by IHG
Address: 2625 West Sullivan Road, West Aurora, Aurora, Illinois, United States of America, Aurora, Kane County, US
Price range: US$86–US$166 per night
Rating: 7.4

What guests think

At Candlewood Suites Aurora-Naperville by IHG, guests frequently praise the friendly, accommodating staff and in-room kitchens, while many raise consistent concerns about cleanliness, maintenance issues like loud or failing AC and low water pressure, and occasional odors in hallways.

Service is often warm, but reviews also report unanswered front desk calls, housekeeping entering before checkout, and unfulfilled credits or billing follow-ups. Location is convenient and usually quiet near the tollway, though a few guests felt the area or other guests seemed questionable. Expect an apartment-style stay with practical amenities but uneven upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests note a gym and laundry amenities, plus easy parking; the property is pet friendly. A few comments mention issues like someone sleeping in the fitness room.

Related guest reviews

10

Syreeta

26 Feb 2024

·

Stayed 3 nights

Great friendly staff and appreciate the kitchen and laundry amenities

10

Richie

25 Jul 2024

·

Stayed 3 nights

Nice quiet place! Liked the gym.

6

Nancy

28 Apr 2024

·

Stayed 1 night

There was person sleeping in the fitness room, on the floor. Prior to arrival, I tried for most of the afternoon into the early evening to contact the front desk or anyone extension but my call was never answered. I did call the national number and was helped immediately. The front desk clerk was very nice when we checked in. The room was nice and very clean.

8

LaWonna

28 Nov 2024

·

Stayed 2 nights

This was an ok stay for me. They do accept pets, so the hallways were no always the best smelling. That's a turn off for me. The staff was nice enough, but really didn't seem as if they loved what they did. Not a horrible stay, but also, not EXACTLY what I'm accustom to. In a word... MEH

6

Brenda

31 Mar 2025

·

Stayed 1 night

Kitchen available

10

Matthew

12 May 2024

·

Stayed 2 nights

I just ask the quietness, the easy parking condition and it's safe from what I noticed

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Cleanliness

Reports are mixed: many cite dirty rooms or linens, bad odors, and occasional pests, while others found their rooms clean.

Related guest reviews

2

Donald

27 Sept 2024

·

Stayed 2 nights

There were hairs in our bed so we didn't stay there! Housekeeping never changed the sheets, they just made the bed. GROSS! There were many long black hairs in the bed.

4

Elexus

18 May 2025

·

Stayed 2 nights

Very dirty and stinky

4

Virginia

30 May 2025

·

Stayed 2 nights

Was not cleaned. Had a dirty mop smell.

2

Benjamin

28 Aug 2023

·

Stayed 1 night

Check-in was okay, went to the room and it hadnt been cleaned. Bed was messy, towels on the floor in the bathroom, used soap in the bathroom, food in the fridge, previous room keys laying out. Clearly was missed by housekeeping. Carpet was dirty and black, clearly hadnt been cleaned in years. Went to the front desk to switch rooms but they were fully booked and housekeeping already left for the day. I was provided with the managers business card and told to contact him. Thats it. Spent the next hour trying to locate an available room - only to have drive to Elgin (42 min away) to find one. Never again. NEVER.

8

Danielle

22 Dec 2024

·

Stayed 1 night

General manager was extremely nice when checking us in. Property does need some updating. The carpets were very dirty and had an odor to them. Was very upset that the day we were to check out we were actually given a late check out, however one of housekeeper came barging in our room around 9am. She did not knock or anything and I had just got out of the shower. It was so unprofessional and put a damper on the morning for us.

4

Kalynn

11 May 2025

·

Stayed 1 night

It smells bad inside of the hotel especially in the lobby.

6

Carey

19 Oct 2024

·

Stayed 1 night

The room was not clean. Smears of something on picture and wall. The shower pressure was nonexistent.

2

Demetria

30 Mar 2025

·

Stayed 1 night

Dirty, noisy,

2

Saul

3 May 2025

·

Stayed 1 night

Blood in the blank.

4

Kristina

9 Oct 2023

·

Stayed 1 night

Refrigerator was filthy. Bathroom shelving was dusty. Conditioner was gone and there were no washcloths in the room.

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Rooms

Suites are practical and comfortable for some, with full appliances and space, but several reviews mention dated decor, loud or failing AC, low water pressure, smoke smells, and broken fixtures.

Related guest reviews

2

Janice

29 Jun 2025

·

Stayed 1 night

The air conditioning was so squeaky and loud that we couldn’t use it. Hot sleeping. We were on the third floor and the water pressure in the bathroom was a drizzle.

8

Jenny

4 Sept 2024

·

Stayed 3 nights

In a good location for where we were visiting. It was a bit rundown in the hallways. My main complaint is being given one towel and wash clothe per person on a multi night stay. The water pressure was great in the shower and our room was very clean.

6

regina

13 Jul 2025

·

Stayed 1 night

It needs to be updated but it was clean and decent for the night we stayed

6

Robert W

10 Jul 2023

·

Stayed 3 nights

Desk staff was friendly . First noted faucet in bathroom was disconnected. Some electrical problems: no remote, tv dead, bedside lamp not working. Otherwise, bed was comfortable and window could be opened:

8

Camilla

13 Mar 2023

·

Stayed 2 nights

The room was amazing. I really enjoyed the products in the shower. The shower/tub was small and the tub was high so stepping out was a task. We had limited towels in the room for our stay considering they don’t clean every day it would’ve been nice to have a few extras

4

Matthew

17 Jun 2025

·

Stayed 1 night

Hallways on 2nd floor smelled like dead fish, air conditioning didn’t work called front desk at 7:45pm 5 times with no answer, went down and no one there. Room was dated and dirty

6

America

18 Oct 2023

·

Stayed 1 night

The rooms only had one quien size bed. It was not big enough for myself and my two children.

2

Jennifer

7 Aug 2023

·

The first room I was given smelled of smoke; so much so that we couldn't stay in the room. The next room was very dirty, toilet wouldn't flush, light in bathroom was broken and it had several half smoked joints. I stay in hotel rooms a lot for business and personal and this is the very first time I was ever so uncomfortable that I left. When I tried to explain the issues to the staff, they refused to even listen.

4

Byron

13 Nov 2023

·

Stayed 11 nights

I booked my stay for 11 days for a work project I was involved with in the area. The first room I was put in had a refrigerator that did not work...the freezer did but it just created condensation which dripped on my left over pizza and ruined it. I was told I would be reimbursed but never was. I was then moved to another room and this one had a microwave that did not work. I had to take anything I wanted to heat up to the 1st floor...of course I was on the 3rd. Was told I would be issued a credit for one night to make up for the inconvience...never was. The manager and staff were friendly enough but it doesn't fix the maintenance issues.

6

Adrienne

24 Dec 2024

·

Stayed 1 night

Room with queen bed was clean, large, and bed was comfortable. Suite had large refrigerator, 2 burner hot plate,dishwasher, microwave, and minor cooking utensils. Shower had good water pressure for 3rd floor. My complaint is the heating…set at permanent 65 degrees with fan so loud I felt like I was sleeping with a loud vacuum. There was no food…not even coffee or water

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Service

Staff and management often receive strong praise for friendliness and help, yet multiple reviews report rudeness, unanswered calls, early room entries by housekeeping, and unfulfilled credits or cancellations.

Related guest reviews

10

Lisa

19 Apr 2024

·

Stayed 1 night

When I came to check in the first day I was in a lot of pain from an injury. All I wanted to do was rest. The employees were kind and courteous and made me feel right at home. Every time I came to the lobby or had an inquiry or needed something, the staff was warm friendly and welcoming. I want to mainly give Robert a shot out and make sure everyone knows what a helpful manager the Aurora, IL location has. Robert was beyond helpful and kind and always asking me if I needed help due to my injury. And he ALWAYS kept a smile on his face! The world needs more Robert’s!

4

Jessica

13 Aug 2023

·

Stayed 1 night

Gentleman at the front desk said we could check in early. Said it’s all full. I had him call his manager, funny. We got a room. Why be a jerk for no reason? It’s just lazy.

10

Adriana

10 Jan 2025

·

Stayed 1 night

I would like to thank Roberto for making our stay comfortable

8

Danielle

22 Dec 2024

·

Stayed 1 night

General manager was extremely nice when checking us in. Property does need some updating. The carpets were very dirty and had an odor to them. Was very upset that the day we were to check out we were actually given a late check out, however one of housekeeper came barging in our room around 9am. She did not knock or anything and I had just got out of the shower. It was so unprofessional and put a damper on the morning for us.

10

Afzal

28 Sept 2023

·

Stayed 3 nights

IT’s pleasant experience to stay here , staff is very friendly and specially GM mr Robert Mandujano is excellent guy , he treated the guest extremely nicely, always available for help. He is 5star .

10

Francis

7 Jun 2025

·

Stayed 2 nights

The staff were excellent.

4

Matthew

17 Jun 2025

·

Stayed 1 night

Hallways on 2nd floor smelled like dead fish, air conditioning didn’t work called front desk at 7:45pm 5 times with no answer, went down and no one there. Room was dated and dirty

6

Jorge Christian Tello

26 Jul 2023

·

Stayed 3 nights

The personal in the front desk was a little bit rude at my check out.

10

Syreeta

23 Apr 2024

·

Stayed 4 nights

Great friendly and accommodating staff. Enjoy each stay there and feel very welcomed!

10

Francis

10 Jun 2025

·

Stayed 1 night

Staff was excellent

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Location

Convenient off the tollway and generally quiet with easy access to fuel. Some guests felt the area or other guests seemed questionable or unsafe.

Related guest reviews

8

Jenny

4 Sept 2024

·

Stayed 3 nights

In a good location for where we were visiting. It was a bit rundown in the hallways. My main complaint is being given one towel and wash clothe per person on a multi night stay. The water pressure was great in the shower and our room was very clean.

6

Luigi

25 Jul 2024

·

Stayed 1 night

Hotel was clean and staff was nice. However the areas felt a little sketch and unsafe.

10

Michael

30 Dec 2024

·

Stayed 1 night

Location off the tollway was convenient. The surroundings were very quiet. Easy access to Fuel stations.

10

Christine

17 Jul 2024

·

Stayed 1 night

Great service, location and very comfortable and clean!!

10

Matthew

12 May 2024

·

Stayed 2 nights

I just ask the quietness, the easy parking condition and it's safe from what I noticed

10

Gene H

20 Jun 2024

·

Stayed 3 nights

Some of the people there at the time was questionable.

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Dining

No breakfast or on-site food is noted, with one review saying there wasn't even lobby coffee or water.

Related guest reviews

6

Mercurio

15 Aug 2023

·

Stayed 1 night

no breakfast

6

Adrienne

24 Dec 2024

·

Stayed 1 night

Room with queen bed was clean, large, and bed was comfortable. Suite had large refrigerator, 2 burner hot plate,dishwasher, microwave, and minor cooking utensils. Shower had good water pressure for 3rd floor. My complaint is the heating…set at permanent 65 degrees with fan so loud I felt like I was sleeping with a loud vacuum. There was no food…not even coffee or water

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$97
February	US$85
March	US$87
April	US$92
May	US$103
June	US$107
July	US$119
August	US$102
September	US$126
October	US$110
November	US$102
December	US$81

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $108	17 $121	18 $166	19
20 $90	21 $86	22 $90	23 $86	24 $132	25 $132	26 $109
27 $108	28 $91	29 $102	30 $108

Su	Mo	Tu	We	Th	Fr	Sa
				1 $121	2 $86	3 $113
4 $109	5 $91	6 $108	7 $94	8 $91	9 $113	10
11 $109	12 $86	13 $86	14 $86	15 $86	16 $94	17 $113
18 $106	19 $86	20 $94	21 $101	22 $86	23 $113	24 $91
25 $86	26 $86	27 $86	28 $86	29 $86	30 $86	31 $86

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Monthly average prices

About this property

Location

Room options

Studio Suite, 1 Queen Bed, Accessible (Comm, Accessible, Roll Shower)

Studio Suite, 2 Double Beds

Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed, Accessible (Communications, Accessible, Tub)

Suite, 1 Bedroom, Accessible (1 Queen, Comm, Roll Shower)

Suite, 1 Bedroom (1 Queen Bed)

Studio Suite

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Candlewood Suites Aurora-Naperville by IHG

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