Name: Holiday Inn Express Boca Raton - West by IHG
Address: 8144 Glades Road, Boca Raton, Florida, United States of America, Boca Raton, Florida, US
Price range: US$79–US$190 per night
Rating: 7.88

What guests think

At Holiday Inn Express Boca Raton - West by IHG, travelers appreciate the convenient location near the Turnpike and shops, but report mixed cleanliness and maintenance, with some rooms and facilities showing age, odors, or pests alongside otherwise acceptable stays.

Rooms are comfortable for many, yet issues such as weak water pressure, aging tubs, occasional noise, and spotty Wi-Fi appear in several reviews. Breakfast is convenient for a quick start, though quality, temperature, and replenishment vary. Service is widely praised for helpfulness, but some guests experienced booking or room assignment errors and slow follow-up. Expect a practical stay with variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Older property with some areas needing maintenance; parts of the complex lack an elevator. Parking is shared with a shopping center and signage can be confusing; the pool is on site but closures can occur during rain.

Related guest reviews

8

Roger

20 Mar 2025

·

Stayed 1 night

Alot of negative reviews,some dead on,some with unrealistic expectations. My wife and I stayed one night. Room was reasonably clean etc. It has a balcony, kinda nice but where it shines is location. Nice Publix in center,which makes a big convenience plus,easy accessibility and at night,i saw someone patrolling the parking lot( just a little add on) I would stay there again, no problem. Breakfast was iffy but there but nice conveeient location etc,where

6

Ornela

4 Aug 2025

·

Stayed 1 night

This did not look like a big hotel , looked like a motel

8

Michael

13 Jun 2023

·

Stayed 1 night

The location was surprisingly quiet, even being located close to highways. Signs for the hotel, especially to the front, were not good Motel should look to improve the flow and path to the front door.

8

Susan

6 Nov 2023

·

Stayed 3 nights

Beds were comfy, keurig machine was nice.The complimentary iron and board came in handy. The pool looked nice but we didn't go in. The biggest negative was the lack of water pressure in the bathroom sink.

4

Bryan

28 Dec 2024

·

Stayed 1 night

Tired, bad ground floor sliding doors. Bathroom was good

2

Elia

2 Dec 2024

·

Stayed 1 night

This is not Holiday Inn quality …. This was a motel

8

Andrea

12 Jul 2025

·

Stayed 4 nights

It was a good hotel never used the pool as soon as I came out to use it was closed due to short rain …I did love the way one of the staff members kept texting to ask if everything was ok

6

fs

1 Dec 2024

·

Stayed 1 night

Comfortable stay, but hotel needs maintenance in some areas, the elevators, room lobbies and bathtubs.

8

Eric

17 Sept 2024

·

Stayed 1 night

Shared parking lot with a shopping center.

8

David

27 Apr 2025

·

Stayed 2 nights

No elevator to the 2nd floor. Not very convenient when traveling with a toddler. Service was very good.

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Cleanliness

Many guests find areas clean. However, multiple reviews cite pests (cockroaches or ants), musty smells, moldy or dirty bathrooms, stained linens, and missed housekeeping.

Related guest reviews

6

Ava

5 Jul 2025

·

Stayed 1 night

The staff was great, the room was clean except the bathroom had a couple cockroaches

2

Justin

5 May 2025

·

Stayed 1 night

We stayed at this hotel for one night and were not impressed with the cleanliness. We found a cockroach in our bathroom and that unfortunately ruined the stay for us. We won’t be staying here again

6

Maura

26 May 2025

·

Stayed 1 night

Very very dirty shower/bath with visible mold around the tub.

2

Maria

9 Nov 2025

·

Stayed 1 night

The whole Hotel need a complete renovation, everything need repairs, Elevator, the bathrooms, the bathroom was not completely clean, with a lot of hair around, and the cherry of the cake was a Cockroach in one of the bed. Terrible, I’m extremely tired of always try to paid for a good hotel, with good reviews, and & $160 per night to dealing with all this issues. I don’t understand why this is happening…

4

Alcides

12 May 2023

·

Stayed 2 nights

All I can say is that they did not change the lines of the bed, there was a spot of blood and body hair all over the sheet.

6

Delby

31 Aug 2025

·

Stayed 2 nights

Hotel was much older than I had thought. Front desk were staff was very polite. My room was decent although there was a dead roach in the shower. Couldn’t sleep in Saturday morning cause housekeeping staff was fighting and arguing so bad a man had to break it up. Definitely won’t be staying there again

4

cristine

30 Mar 2025

·

Stayed 1 night

I’ve stayed at other Holiday Inn locations before, but this experience was disappointing. The bathtub was peeling, with visible discoloration that made it look unclean. The carpet and air conditioning had a musty smell, likely due to excess humidity. The room only had two towels, which was inconvenient, and overall, the space felt very outdated. The shower curtain was also loose and didn’t stay in place. Additionally, the hallway leading to the elevator had a very strong smell of marijuana, which was unpleasant and unprofessional for a hotel environment. This location definitely needs better maintenance and stricter cleanliness and safety standards.

4

Jessica

12 Jul 2025

·

Stayed 1 night

Our room had a weird smell and the bathtub was very dirty

4

Jill

4 Aug 2025

·

Stayed 2 nights

The room smelled like a hair salon. Very chemical. The shower and countertops were gross. The shower leaked everywhere even into the hallway.

4

Craig

24 Feb 2024

·

Stayed 7 nights

On a 7 night stay, we didn’t get housekeeping until day 4 despite talking to 3 staff that made note to ensure it happened when it was missed. Additionally let the virtual attendant know. Despite all of this, housekeeping was still missed. Bathroom did not have a fan so it became extremely moist with even the quickest shower. Some staff were helpful, others were rude and short despite us being pleasant the entire time. The facility had an air of just being poorly managed in general. Location was great for our event, but wouldn’t recommend staying unless it’s just for a single night stopover.

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Rooms

Rooms range from updated and comfortable to dated. Reported issues include weak water pressure, aging or peeling tubs, occasional noise, inconsistent bed types, and unreliable Wi-Fi or A/C.

Related guest reviews

10

Heidi

16 Mar 2025

·

Stayed 1 night

Modern decor. Delicious breakfast. Front desk staff so awesome, especially Mike!

8

Johanna

3 Feb 2023

·

Stayed 14 nights

I like the locacion with the shops and the nearness to a main road. I very much liked the friendliness of the staff. Only the noise of the airco and the Turnpike has been bothering me for a while until I used earplugs. Problem solved.

10

Richard

26 Dec 2024

·

Stayed 1 night

Overall condition was great. Rooms have been updated and were very clean.

6

Alan

20 Mar 2025

·

Stayed 3 nights

Older property. Room was not made up and cleaned after first full day. Shower water pressure was terrible. A hair was on the the corner of the tub.

10

Rafael

11 Nov 2024

·

Stayed 1 night

Overall, he was a good hotel. I got to see a little bit of everything that I was serious. I'm limiting. Internet was on and off

4

Dave

9 Oct 2025

·

Stayed 4 nights

We had to switch rooms at 11:30 on the night of check in. Wanted ground floor but due to switching rooms had to be on the second floor. When asked multiple times for an adjustment in my bill for inconvenience they said they would talk to the manager but no response. Most likely won’t stay there again. Also the hotel was very noisy.

2

Jerry

28 Apr 2024

·

Stayed 1 night

Air-conditioning not working properly in the room

10

Richard

17 Mar 2023

·

Stayed 1 night

Looks like it was recently renovated. Breakfast better than average. Right at Turnpike exit.

8

Cheryl

11 Dec 2025

·

Stayed 1 night

I was unable to get on the internet

6

Brad

22 Apr 2024

·

Stayed 1 night

Reserved 2 queen bed room. At registration the guy at the desk appeared new want sure how to work computer to search reservation, so what seemed to be a manager came out of the back and helped him. There was nobody else in line and took about 25 minutes to get room key, also on the paperwork it said 2 double beds. I let him know double beds are smaller than queens and the manager said not in hotels they are the same. Now i carry a tape measure in my truck i checked 54", the next night stayed at different hotel with queen beds measured and sure enough 60". Just supply the service that was paid for, don\'t make up info just to get someone to quit talking. Disappointing stay.

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Service

Staff are frequently described as friendly, helpful, and efficient. However, multiple guests reported overbooking or room-assignment errors, difficulty reaching the desk by phone, missed housekeeping, and slow resolution of problems.

Related guest reviews

10

James

15 May 2023

·

Stayed 1 night

Staff is so professional and friendly. Front desk all know what they are doing, never stumbled for a response or hesitated to act to expedite the correct solution. Great to see this kind of empowerment. These people are trained WELL. Cleaning staff was just as friendly and responsive. This hotel as a great vibe from top to bottom.

4

GLENN

22 Mar 2024

·

Stayed 4 nights

One of the worst customer service I've ever received at any Holiday Inn.

8

Kristine

29 Apr 2024

·

Stayed 1 night

I knew we were arriving very late and I called 13 times over the course of 4 hours and they just let the phone ring off the hook. Also the complimentary breakfast was disappointing to my family

10

Sarah

31 Mar 2024

·

Stayed 2 nights

When I checked in they gave me a key to the occupied room. When I went back, they gave me a new room and once again it was occupied!

2

Annekia

25 Jan 2025

·

Stayed 2 nights

I called and told the day shift receptionist I was going to be check in late, like after midnight, but when I got to the hotel, My reservation was cancel and they gave my room to someone else . The night time receptionist ask the security guard to check for an empty room, and he found one with no elevator access . I had a lot of luggage, which made this inconvenient for me going up the stairs. The room they gave me was dusty and fill will cob webs , my allergies started affecting me. There was no more room available for them to switch . Bad experience would not recommend this hotel .

10

Carlos

7 Feb 2025

·

Stayed 2 nights

The staff was amazing and so helpful!

10

Michele

11 Oct 2024

·

Stayed 5 nights

I use this hotel all the time for guests visiting the area. staff is always very helpful

2

Alison

25 Mar 2024

·

Stayed 1 night

Overbooked and turned us away at 3a

10

anthony

28 Jul 2024

·

Stayed 1 night

Stephanie and the manager at the front desk were wonderful.

4

Craig

24 Feb 2024

·

Stayed 7 nights

On a 7 night stay, we didn’t get housekeeping until day 4 despite talking to 3 staff that made note to ensure it happened when it was missed. Additionally let the virtual attendant know. Despite all of this, housekeeping was still missed. Bathroom did not have a fan so it became extremely moist with even the quickest shower. Some staff were helpful, others were rude and short despite us being pleasant the entire time. The facility had an air of just being poorly managed in general. Location was great for our event, but wouldn’t recommend staying unless it’s just for a single night stopover.

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Location

Very convenient to the Florida Turnpike and within walking distance of shops and dining. Some guests noted traffic noise or awkward approaches from shared parking areas.

Related guest reviews

8

Johanna

3 Feb 2023

·

Stayed 14 nights

I like the locacion with the shops and the nearness to a main road. I very much liked the friendliness of the staff. Only the noise of the airco and the Turnpike has been bothering me for a while until I used earplugs. Problem solved.

10

Gina

1 Jun 2024

·

Stayed 1 night

Convenient, near Fla Turnpike exit/entrance.

8

Michael

13 Jun 2023

·

Stayed 1 night

The location was surprisingly quiet, even being located close to highways. Signs for the hotel, especially to the front, were not good Motel should look to improve the flow and path to the front door.

8

ROCIO

21 Apr 2024

·

Stayed 1 night

Great location. Quite rooms and comfortable.

10

Lorenzo A.

25 Dec 2024

·

Stayed 1 night

Good location

8

Ed

2 Apr 2023

·

Stayed 1 night

Good nights sleep. Good location

8

Kenneth

10 Mar 2025

·

Stayed 4 nights

Wonderful to be able to walk to the shopping and restaurant area and convenient to turnpike.

10

Jerry

15 Feb 2023

·

Stayed 7 nights

Everyone was friendly and helpful.Convenient to get on Turnpike and shopping

10

David

30 Apr 2023

·

Stayed 2 nights

My stay was great, the staff greeted me as i walked in, the check in was swift, the room was clean, and comfortable. The only down side was by parking in the rear, i had to walk in the entrance road to the strip mall located in the rear of the hotel. There was not sidewalk to travel on, nor were there any directions from the staff other than how to get to the second floor. Other than that a very enjoyable stay and wpuld stay there again if the opportunity ever comes up

10

Russell

3 Dec 2024

·

Stayed 1 night

It was a quick overnight trip made easy right off the turnpike.

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Dining

Breakfast is convenient with several positive comments about variety or taste. Complaints include cold or poorly prepared items, slow replenishment, and an occasional rude interaction.

Related guest reviews

8

Cindy L

23 Nov 2024

·

Stayed 2 nights

Great breakfast

10

susan

10 Oct 2023

·

Stayed 1 night

Hotel was clean, very poor water pressure. Breakfast was a joke biscuits were frozen, cinnamon rolls were hot on edge but frozen in middle, all the juices were warm. The lady “working” self serve buffet was very rude and yelled at people

10

Heidi

16 Mar 2025

·

Stayed 1 night

Modern decor. Delicious breakfast. Front desk staff so awesome, especially Mike!

10

LARRY

8 Dec 2025

·

Stayed 1 night

Hotel was very clean and staff was great my only complaint was the scrambled eggs at breakfast buffet had a great date of burnt plastic that might need some work but all in all I would stay again

4

Kristi

20 Jun 2024

·

Stayed 1 night

Our family reserved 2 rooms. The first room was ok but the a/c didn't work well. It wasn't very cool. Yhe second room had wet carpet with a blower/dryer. It smelled musty. Due to a child being highly allergic to mold, I requested another room. The 3rd room they gave us hadn't been cleaned yet. We were given a 4th room and was great. The breakfast had a lot of options, but they ran out of almost everything. The hotel is older but it's been remodeled. It could be good, but I think they need to work on their management. These were all issues that could easily be resolved to make it a better experience.

6

Harold

18 May 2025

·

Stayed 1 night

The check-in process and check out process was smooth and front desk staff was friendly and helpful. As far as the room the TV had something wrong with it there was a blue tint to it in the picture was very dark but we weren't really there to watch TV, the air conditioner was an old style wall mounted unit and it did fine as far as Cooling. The bed was fairly comfortable but this is a personal choice. The breakfast was okay and had a decent selection. Overall I would stay again but there are better choices.

8

Cindy

12 Jan 2025

·

Stayed 1 night

Easy access to major roads. Did not care for the breakfast, watery items ran out early also.

10

Olga

6 Dec 2024

·

Stayed 6 nights

Nice clean hotel, great beakfast

10

Dina

10 Feb 2025

·

Stayed 1 night

I like the breakfast and the staff

8

Eric

20 Jun 2025

·

Stayed 1 night

Great breakfast !

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Month	Average price
January	US$152
February	US$202
March	US$183
April	US$125
May	US$111
June	US$112
July	US$111
August	US$109
September	US$110
October	US$118
November	US$121
December	US$124

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $98	16 $87	17 $91	18 $94	19 $94
20 $89	21 $91	22 $87	23 $89	24 $92	25 $98	26 $104
27 $79	28 $93	29 $87	30 $87

Su	Mo	Tu	We	Th	Fr	Sa
				1 $110	2 $186	3 $190
4 $92	5 $95	6 $95	7 $95	8 $112	9 $120	10 $124
11 $92	12 $95	13 $100	14 $96	15 $107	16 $153	17 $154
18 $84	19 $89	20 $90	21 $90	22 $109	23 $122	24 $106
25 $85	26 $89	27 $98	28 $95	29 $97	30 $122	31 $111

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Balcony

Standard Room

Standard Room, 1 King Bed

Standard Room, 2 Double Beds, Accessible (Roll-In Shower)

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds, Balcony

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Boca Raton - West by IHG

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