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SureStay Hotel by Best Western Florence - Image 1
SureStay Hotel by Best Western Florence - Room
SureStay Hotel by Best Western Florence - Room
SureStay Hotel by Best Western Florence - View from room
SureStay Hotel by Best Western Florence - Reception

SureStay Hotel by Best Western Florence

Amenities

  • Parking

  • Non-Smoking Rooms

  • Business Center

  • Room Service

  • Housekeeping

  • Safe-Deposit Box

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Property description

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a vending machine.
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

Across the reviews of SureStay Hotel by Best Western Florence, guests frequently report poor cleanliness, strong smoke or musty odors, and maintenance problems, while some appreciate friendly staff, low prices, and a convenient location near highways and shopping.

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Facilities

Worn

Cleanliness

Poor

Rooms

Dated

Service

Mixed

Location

Convenient

Dining

Inconsistent

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8

Carolyn

IAN-logo

2 weeks ago

·

Stayed 2 nights

Great stay. Room and bathroom was clean and quiet.. Only thing I wasn't impressed with was yhe phone in the room didn't work and you couldn't find anyone that worked there to ask questions to. Supposed to have had coffee and continental breakfast but I never saw that either. At least there was a Waffle House across the road and Long John Silvers/Kentucky Fried Chicken right across the lawn and the parking was great.
Great stay. Room and bathroom was clean and quiet.. Only thing I wasn't impressed with was yhe phone in the room didn't work and you couldn't find anyone that worked there to ask questions to. Supposed to have had coffee and continental breakfast but I never saw that either. At least there was a Waffle House across the road and Long John Silvers/Kentucky Fried Chicken right across the lawn and the parking was great.
2

Erin

IAN-logo

4 weeks ago

·

Stayed 1 night

Staff was at the desk but had me use a kiosk with a live person on camera. Noisy guests or workers right outside my room until well after 10pm. Called the front desk and took forever and a couple calls to get a person. Saw roaches. Asked for a crib since it says they are available. They said they don’t have cribs. Their “hot breakfast” consisted of bread for toast, cereal, and muffins. Overall, This was one of my worst experiences while traveling
Staff was at the desk but had me use a kiosk with a live person on camera. Noisy guests or workers right outside my room until well after 10pm. Called the front desk and took forever and a couple calls to get a person. Saw roaches. Asked for a crib since it says they are available. They said they don’t have cribs. Their “hot breakfast” consisted of bread for toast, cereal, and muffins. Overall, This was one of my worst experiences while traveling
4

Dinesh choudary

IAN-logo

9 Mar 2026

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Stayed 2 nights

I did not get proper sleep because of dog braking and the sheets are not clean
I did not get proper sleep because of dog braking and the sheets are not clean
4

Kristie

IAN-logo

26 Feb 2026

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Stayed 1 night

The pictures are bright and welcoming but they do not match the actual property. It was also very loud, I could hear people in the hotel around me. We was woken up several times throughout the night. The airconditioner/heater smelled like someone had peed in it. And as we were packing up to leave we found cigarette hole in the sheets.
The pictures are bright and welcoming but they do not match the actual property. It was also very loud, I could hear people in the hotel around me. We was woken up several times throughout the night. The airconditioner/heater smelled like someone had peed in it. And as we were packing up to leave we found cigarette hole in the sheets.
2

Bailey

IAN-logo

9 Jan 2026

·

Stayed 1 night

Horrible room, was told the room was checked for cleanliness before I arrived. That was clearly a lie. Once inside the stench of cigarette smoke was all I could smell. Looking at bedding all that I saw was stains and under the covers literal dirt. Moving onto the bathroom the tub was stained as if it had never been cleaned before, and there were ROACHES. Literal roaches in the room. Was promised a refund and not even sure I’ll get that .
Horrible room, was told the room was checked for cleanliness before I arrived. That was clearly a lie. Once inside the stench of cigarette smoke was all I could smell. Looking at bedding all that I saw was stains and under the covers literal dirt. Moving onto the bathroom the tub was stained as if it had never been cleaned before, and there were ROACHES. Literal roaches in the room. Was promised a refund and not even sure I’ll get that .
8075 Steilen Dr, Florence, Kentucky, United States of America

Location

With a stay at SureStay Hotel by Best Western Florence in Florence, you'll be 12.4 mi (20 km) from Northern Kentucky Convention Center and 13.1 mi (21.1 km) from Paycor Stadium. This hotel is 13.5 mi (21.7 km) from Newport on the Levee and 13.6 mi (21.8 km) from Cincinnati Music Hall.

UC Health Stadium(1 Miles)

Florence Mall(1.5 Miles)

World of Golf(2.5 Miles)

Saint Elizabeth Medical Center Florence(3.3 Miles)

Gateway Community & Technical College(3.3 Miles)

Turfway Crossing(3.7 Miles)

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Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 16:00 to 03:30

Before 11:00

Security deposit

You'll be required to pay the fully refundable deposit for this property.

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Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Free self parking is available on-site.

A complimentary continental breakfast is served daily from 7:00 AM to 9:00 AM.

Pets are allowed with a fee of USD 25 per pet, per night. Service animals are exempt from fees.

Check-in is from 4:00 PM to 3:30 AM, and check-out is at 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

The hotel is located 12.4 miles from Northern Kentucky Convention Center and 13.1 miles from Paycor Stadium. It is also close to attractions like Florence Mall (1.5 miles) and UC Health Stadium (1 mile).

Children stay free when occupying the parent or guardian's room, using existing bedding.

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