They sent an email asking me to fill my info out to pre check in. Did this then when I got there they couldn’t find me (more on this pre check at the end). They finally find my reservation, give us a second floor room (204), even though I requested a 1st floor room for knee issues. The shower had long black hairs around the top of it and there was some black mold above the shower curtain metal strip. There was just random people hanging out in the stairwells that you’d have to ask them to move so you could get to your room, one was walking around outside yelling cuss words after 11pm on night two. My son woke me up during night two at 3am and was covered in bed bug bites and had videos and pics of them on his bed, he developed some bites earlier in the day at the Reds game so we thought mosquito. Nope! We got up and went to check out. The overnight person went to leave a message for the manager to call me about a refund for this mess and they didn’t have any contact info for me (what the hell was the pre check in email for they sent me and I filled out!). I had to give my info again, was told I’d hear from the manager around 9-10am, it’s 2pm and still nothing and have called twice to no answer. This place is horrible and ill do whatever I can to get my money back!
They sent an email asking me to fill my info out to pre check in. Did this then when I got there they couldn’t find me (more on this pre check at the end). They finally find my reservation, give us a second floor room (204), even though I requested a 1st floor room for knee issues. The shower had long black hairs around the top of it and there was some black mold above the shower curtain metal strip. There was just random people hanging out in the stairwells that you’d have to ask them to move so you could get to your room, one was walking around outside yelling cuss words after 11pm on night two. My son woke me up during night two at 3am and was covered in bed bug bites and had videos and pics of them on his bed, he developed some bites earlier in the day at the Reds game so we thought mosquito. Nope! We got up and went to check out. The overnight person went to leave a message for the manager to call me about a refund for this mess and they didn’t have any contact info for me (what the hell was the pre check in email for they sent me and I filled out!). I had to give my info again, was told I’d hear from the manager around 9-10am, it’s 2pm and still nothing and have called twice to no answer. This place is horrible and ill do whatever I can to get my money back!
