Name: Holiday Inn Express Independence - Kansas City by IHG
Address: 19901 East Valley View Parkway, Independence, Missouri, United States of America, Independence, Missouri, US
Price range: US$92–US$215 per night
Rating: 8.35

What guests think

At Holiday Inn Express Independence - Kansas City by IHG, guests often highlight the friendly staff, convenient location near arenas, highways, and restaurants, and generally comfortable rooms that meet basic needs for short stays.

Breakfast is frequently described as tasty with good variety, though a few guests found items cold or service stretched during busy times. Multiple reviews note intermittent facility problems, including closed or dirty pools and spas, broken ice machines or elevators, and sporadic hot water or HVAC issues, along with some room noise and worn fixtures. Expect friendly service and a convenient base, but check pool and facility status if those amenities matter to you.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub conditions are inconsistent, with repeated reports of closures, dirty areas, or incorrect temperatures; ice machines, elevators, and occasional laundry or HVAC issues also appear. A few guests noted a decent fitness room.

Related guest reviews

8

Linda

19 Aug 2025

·

Stayed 1 night

Liked the staff. Building and rooms well maintained. Coffee and breakfast options very good. (Hot cinnamon rolls looked good but I was already full.) Dislike: Pool was closed.

6

Breanne

1 Jun 2025

·

Stayed 2 nights

The room was nice, the bathtub had some rust. The pool and hot tub and room need a lot of work. They clearly had a water leak in the pool. The water was below the skimmer after 24 hours. The water temperature was also freezing. There for a softball tournament. So just needed to sleep.

10

Anthony

9 Jul 2025

·

Stayed 2 nights

Good hotel with nice rooms and great staff. Close to a lot of varied restaurants. Also a great fitness center.

4

Michael

18 Aug 2024

·

Stayed 2 nights

For $200 a night, you would expect little things like ice machines to operate, 2 out of 3 on the property were not operable. Tried to use the washer and dryer, washer worked, the dryer would heat, but not dry anything, my suspicion is the vent is clogged.

4

Lisa

11 May 2025

·

Stayed 1 night

The pool was extremely warm, almost as warm as the hot tub. Kids became overheated while swimming

4

Peter

1 Jul 2024

·

Stayed 1 night

Location is good for Kauffman Stadium. Elevators didn’t work, tv in room didn’t work, breakfast was below avg, probably won’t stay here again. Worst Holiday Inn I’ve ever stayed at.

8

Annette

29 Sept 2025

·

Stayed 4 nights

Pool was not available which was a problem. Breakfast was sufficient. Room was clean. It was very loud most of the night from people stomping on floor above us and running up and down the hallway.

6

Elizabeth

5 Nov 2025

·

Stayed 1 night

The pool was very dirty, and the hot tub did not work, ice machine on the second floor was also broken. The breakfast was pretty good, and the lady serving the breakfast was super sweet! The soaps shampoo and conditioners were extremely watered down. The staff was very friendly, just disappointing when you take children to a hotel, they look forward to swimming and we were not able to do that. Overall not a horrible stay, just should have been some type of notice about the pool and hot tub.

6

Wesley and Heather

18 Aug 2025

·

Stayed 1 night

I choose hotel with swimming pool and hot tub. I’m really tired of showing up to these hotels to find out that it out of service or under construction. Why can’t it be displayed on website when booking

10

Lauren

9 Jun 2024

·

Stayed 1 night

Great room! The only downside was elevator was broken. We enjoyed how big the room was and the breakfast. The whole hotel seemed very quiet for being so busy.

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Cleanliness

Many guests found rooms and common areas clean, but several report dirty or worn bathtubs and carpets, grime in the pool area, and occasional odors or pests. Overall cleanliness feels inconsistent.

Related guest reviews

10

Deborah

30 Sept 2025

·

Stayed 1 night

Clean room

2

James

23 Dec 2025

·

Stayed 1 night

Don’t stay here! The entire hotel had bit of a creepy vibe. At a quick glance, it looks OK. Typical mediocre hotel on the surface, but so many things were broken, neglected, and dirty.

8

Victoria

11 Aug 2024

·

Stayed 1 night

Overall we had a very good stay at the hotel. Upon our arrival, the front desk person was very friendly and helpful. The room was very clean and spacious, bed was comfortable (with a lot of pillows too), and adequate amount of towels. The hot breakfast in the morning was very good with a wide variety of choices. Location was great for getting to game at Kauffman stadium and several restaurants/bars nearby. The only negatives I say were that the walls are not very soundproof so you could sometimes hear noise in the next door and overhead rooms, the shower took a long time for the water to get warm, and because we were in a room close to the elevator, you could hear the noise and activity from the elevator, but these were just minor inconveniences and nothing that would take away from our overall experience at the hotel. We would definitely stay here again!

4

Sherry

3 Jul 2023

·

Stayed 2 nights

Bugs were found in both beds and shower area. Bath tub had black staining around the inside of the tub. Air conditioner did not work properly.

10

Mike

17 May 2025

·

Stayed 2 nights

Not the cleanest pool area. Very dated and not what you would think when you think

10

KELLY

6 Oct 2025

·

Stayed 1 night

Carpets were dirty. Check-in was great!

6

Rosario Adriana

23 Mar 2025

·

Stayed 2 nights

Our room was clean, the staff was very nice but the pool floors were dirty and our room shower was having cold and hot water then cold again not a nice temperature.

6

Antoinette

11 Sept 2025

·

Stayed 1 night

I was disappointed with my stay at this Holiday Inn Express in Independence. It was pretty dirty. The only way I was able to tolerate my stay was. I had cleaning supplies with me. I cleaned out the tub of soap scum and the nastiness of the bottom of other feet. The tub was not white. It was gray. The corners still had existing dust. The windowsills were as though they hadn’t been cleaned in quite a long time.

4

Anita

27 Oct 2024

·

Stayed 4 nights

The room’s carpet and bathroom floors looked like they had not never been cleaned in quite a while. Beds were extremely uncomfortable. TV could have been a bit bigger for that room size. Bathtub looked very unsanitary Dirty hands prints on walls, especially the bathroom walls. Window blinds did not cover the entire window therefore it was ENTIRELY TOO MUCH night light coming through the window which made it difficult to sleep. Spiders in room, night front desk staff did not have spray to utilize to kill. It would be really nice if toilets could be taller.

10

Heidi

30 Sept 2025

·

Stayed 1 night

Clean and comfortable.

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Rooms

Rooms are often comfortable and sometimes spacious, but some guests experienced noise from halls or upstairs, dated or worn fixtures, and AC/thermostat or TV issues; bed comfort ranges from great to lumpy or broken.

Related guest reviews

10

Jennifer

2 Mar 2024

·

Stayed 1 night

My daughters and I stayed in a King room and it was great! The bed was comfortable and there was plenty of space. We had 2 tvs so they had their own and it was nice having the sofa bed and chair by the bed as well. The pool and hot tub are always warm and perfect for adults and kids and we even had it all to ourselves which was amazing! One of the ladies at breakfast was so kind as well (I don't know her name unfortunately but she was talking to my girls and to other customers and so friendly when we walked in even). We enjoy this hotel each time we stay.

6

Kristin

10 Jul 2023

·

Stayed 1 night

The air conditioner struggled to work. It was set at 68° but never cooled to more than 72°. The mattress on the bed I slept in was broken. There was a major hole that I slept in and was unable to move much during the night. Very uncomfortable. However, the staff was the friendliest I have encountered in a long time and the hotel and room itself was very clean.

10

Deborah

28 Sept 2024

·

Stayed 1 night

Front staff was very friendly and efficient, check-in was very pleasant. Our bed was very comfortable and it was quiet considering how close we were to the interstate. The room did need some renovations, the carpet was terribly frayed were it met the tile, the window shade would not come up or down and showed obvious signs of wear. It was stuck about five inches from the bottom of the window.

8

Elizabeth

3 Aug 2025

·

Stayed 2 nights

Beds are great. Breakfast mediocre.

10

anthony

10 Apr 2024

·

Stayed 1 night

Comfortable beds, quiet room, hot shower and good breakfast.

4

Albert

1 Sept 2025

·

Stayed 1 night

The bed is broke down.

8

Annette

29 Sept 2025

·

Stayed 4 nights

Pool was not available which was a problem. Breakfast was sufficient. Room was clean. It was very loud most of the night from people stomping on floor above us and running up and down the hallway.

6

Amy

26 May 2025

·

Stayed 1 night

Outlet by bed under lights did not work. Shower water did not get hot then went cold very fast! Tv internet went out when we wanted to watch. Came back on later in the night.

6

Justin

27 Jun 2025

·

Stayed 2 nights

Issue with AC making lots of noise. Got a tech to look at it and still didn’t fix it. Asked for new room. All they had was king suite, and they charged me for the upgrade. Not real happy with how they handled the situation.

10

Marie

2 Jul 2024

·

Stayed 3 nights

This property had very friendly staff, good breakfasts. It was very convenient to everything we needed to do and has restaurants within walking distance. The people here really knew the area and shared recommendations. Comfortable beds and nice size rooms. On the downside, there were a lot of noisy kids at the pool when we were there and the rooms are not that well soundproofed so you could hear a lot.

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Service

Service is frequently praised as friendly and helpful across the hotel, including at breakfast and the front desk. A few guests reported curt check-in or unsatisfying responses to maintenance problems.

Related guest reviews

10

Cj

28 Nov 2024

·

Stayed 1 night

Property was very nice, clean and quiet. Staff was very helpful and friendly. Would stay there again.

10

Teresa

4 May 2025

·

Stayed 1 night

Very friendly staff

6

Rebecca

27 Dec 2024

·

Stayed 1 night

Elevator wasn't working so we had to carry all our luggage for a family of 6 up and down 6 flights of stairs. When we checked in the woman who checked us in was very short and rude to me, when I asked her to clarify the hours for breakfast she rolled her eyes and raised her voice (almost to yelling) to repeat the hours.

4

Richard

1 Jul 2025

·

Stayed 3 nights

Room had bugs; property staff blew it off. No compensation or room change.

10

Michael

20 Jul 2024

·

Stayed 1 night

Staff was very helpful and accommodating.

10

MIRIAM

23 Dec 2023

·

Stayed 2 nights

We were delighted with this hotel and plan to stay here next visit. The staff was exceptionally helpful, especially Karen. Breakfast was superb, with many excellent choices, and requests were promptly attended to. The mattress was a bit saggy - my spouse weighs 50% more than I do - but that was my only complaint. Love this hotel!

10

Yadira

22 Dec 2022

·

Stayed 19,347 nights

It was really a pleasure staying there with my family. The people in charge of the front desk were excellent, they attended my children (9, 7 and 2 years old) with a lot of patience and they really fulfilled all their requests; It was wonderful. The Sr. in charge of the kitchen, at breakfast also had a very nice detail with my children, so my children were completely happy and that was the best for me. Thank you very much for all your attention! 😃😀😃

10

Kaleigh

11 Apr 2023

·

Stayed 2 nights

I like that this hotel is slightly out of the way while still being a pretty close drive to all the attractions you may want to visit. It was quiet and clean. I also thought the continental breakfast was pretty good and provided a lot of variety. Staff was incredibly nice.

10

Peggy S

26 Feb 2023

·

Stayed 1 night

Great stay! Front desk girls were awesome!

6

Justin

27 Jun 2025

·

Stayed 2 nights

Issue with AC making lots of noise. Got a tech to look at it and still didn’t fix it. Asked for new room. All they had was king suite, and they charged me for the upgrade. Not real happy with how they handled the situation.

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Location

Location is convenient to Cable Dahmer Arena, highways, and many restaurants and shops; several guests chose it for events at Kauffman or Arrowhead. One reviewer felt the surrounding area was sketchy.

Related guest reviews

8

Christopher

6 Aug 2025

·

Stayed 1 night

Overall a good place to stay. Several restaurants within walking distance.

10

Make

16 Mar 2024

·

Stayed 2 nights

We came to tour Arrowhead Stadium. This hotel was clean, beds were very comfortable. It's only about 10 minutes away from stadium.

10

Carol

11 Mar 2024

·

Stayed 1 night

We only stayed one night however it was perfect for our needs. We went to a concert a half mile down the street so it was very convenient. Would stay there again.

10

Angie

14 May 2025

·

Stayed 1 night

Convenient stop. Near restaurants, pet friendly s d plenty of area to walk our dog Accommodated 1st floor room.

10

Adam

29 Jul 2023

·

Stayed 1 night

Great location and easy to get around

10

Tracie

16 Aug 2025

·

Stayed 1 night

This was a nice hotel nestled on a nonbusy street with easy access to the highway. The checkin was quick. The breakfast was very good. The only knock was maybe noise from the laundry room, but overall very good.

10

Anthony

9 Jul 2025

·

Stayed 2 nights

Good hotel with nice rooms and great staff. Close to a lot of varied restaurants. Also a great fitness center.

8

Kylie

30 Sept 2025

·

Stayed 1 night

Loved how close it was to the event we attended at Cable Dahmer. Staff was friendly and hotel was clean. Missed getting to eat the breakfast so can't comment on that

8

Robert

10 Apr 2023

·

Stayed 1 night

We have an event at the Cable Dahmer arena and the location was very convenient and was within walking distance to several restaurants. The breakfast was good with lots of options. The room was nice. The bathroom was decent sized and clean.

10

James

11 Aug 2024

·

Stayed 2 nights

Nice location and property was nice.

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Dining

Breakfast is widely considered good with plenty of hot options and variety. Some guests found it mediocre or noted cold items and slow restocking during busy periods.

Related guest reviews

6

Shawn

16 Aug 2024

·

Stayed 2 nights

No hot water for showers asked front desk couldn’t really give an answer. Breakfast was cold ran out of coffee to get another pot going was taking forever. Only one person running the kitchen was too much for him with the huge crowd in the motel in for the game

10

Terri

20 Jul 2023

·

Stayed 2 nights

Best hot breakfast we have had at any hoel in along time!!! Excellent staff!!!

8

MARLENE

3 Jul 2024

·

Stayed 2 nights

Found the room and hotel itself very clean and quiet. Bathroom was equipped with full size shampoo, conditioner, body wash and hand wash. We forgot to pack our toothbrushes and the hotel noted that you can get a complimentary one at the front desk. They also provide these complimentary items if you forgot them: toothpaste, razor, shaving cream. The have different breakfast options - oatmeal, cereal, a pancake maker, muffins, different juices, coffee/tea. Hot breakfast options included eggs, sausage, biscuits and gravy. This location is very convenient to shops which is a short distance away. There are also restaurants within walking distance. Would definitely stay here again.

10

Minelia

13 Mar 2024

·

Stayed 1 night

Night staff was super friendly. Stay was great. Everything worked fine. Indoor pool with hot tub was a plus. Breakfast was delicious. I will be returning soon.

10

Steve

11 Mar 2024

·

Stayed 1 night

Our room, lobby, and breakfast area were all clean and well maintained. Beds were soft, and plenty of hot water for showers. The pool and hot tub were both operating and an extra amenity my family enjoyed. The breakfast buffet had plenty of options, including hot food.

8

chad

29 Dec 2025

·

Stayed 1 night

Breakfast was good and fresh. Beds were soft and comfortable. Hot tub was hot and worked.

8

Elizabeth

3 Aug 2025

·

Stayed 2 nights

Beds are great. Breakfast mediocre.

10

anthony

10 Apr 2024

·

Stayed 1 night

Comfortable beds, quiet room, hot shower and good breakfast.

10

Christy

26 Sept 2023

·

Stayed 2 nights

Great hotel with a really good breakfast in the morning! Clean and bright!

10

Marie

2 Jul 2024

·

Stayed 3 nights

This property had very friendly staff, good breakfasts. It was very convenient to everything we needed to do and has restaurants within walking distance. The people here really knew the area and shared recommendations. Comfortable beds and nice size rooms. On the downside, there were a lot of noisy kids at the pool when we were there and the rooms are not that well soundproofed so you could hear a lot.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$112
February	US$117
March	US$107
April	US$144
May	US$136
June	US$198
July	US$156
August	US$120
September	US$147
October	US$142
November	US$115
December	US$118

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $128	17 $114	18 $128	19 $197
20 $215	21 $110	22 $111	23 $184	24 $122	25 $156	26
27 $145	28 $116	29 $122	30 $122

Su	Mo	Tu	We	Th	Fr	Sa
				1 $132	2 $138	3 $131
4 $117	5 $117	6 $125	7 $125	8 $126	9 $193	10 $143
11 $122	12 $117	13 $134	14 $124	15 $102	16	17
18 $188	19 $116	20 $119	21 $96	22 $116	23 $119	24 $116
25 $96	26 $100	27 $106	28 $96	29 $96	30 $92	31 $92

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed with Sofa Bed

Standard Room

Standard Room, Multiple Beds (Wet Bar)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Mobility Accessible (Communications)

Standard Room, 2 Queen Beds, Mobility Accessible (Communications)

Standard Room, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Independence - Kansas City by IHG

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Prices for upcoming dates