Skyline Island Colony Hotel

The hotel was great. The rooms were roomy. The beds comfy.

Front Desk Staff was rude. The 6 interactions all started with our family waiting for an acknowledgement of the staff as they were looking down at the computer. No clear line/que so other people would be helped while we waited to be called up to the desk. Parking was a disaster. The parkjng structure is really low. We had a taller vehicle and couldn't fit in the structure. There was other parking available that we could have fit in but it was sold out everyday. When asked for parking suggestions, front desk and security was not helpful. That is a big inconvenience after a long day to keep driving around looking for parking. Room itself was a bit cramped. Very small kitchen are and bathroom. Pool was nice but no shaded areas. Cashier at the store on the 6th Floor was very rude and yelled at people.

Terrible experience. The staff, specialy the old lady at the front desk was non friendly, non speakable. We arrived at 2PM and she told us the houskeeping not cleaned up our room and check-in is between 3-4PM. AT 4PM, 5PM, 6PM she told us that later not cleaned up the room. Finaly at 6:30 PM we had our room. The room was dirty, old carpet with dust and sand, bath applancies were old. Noisy people, and neighboarhood. I not recommand, for a little more you can find something at a better quality.

Great view of Diamondhead and the city skyline. Also the pool and hot tub were nice.

The check in clerk didn’t mention how to get from parking lot back to main lobby to take different elevator up to rooms, it was late at night so we were confused but luckily came upon a security guard to direct us. Then our room was in need of a proper cleaning and maintenance. The bathroom was especially dirty with the floor, baseboards and corners in need of attention. The door was a barn style door and it was obvious the housekeepers never closed the door while cleaning the bathroom as the baseboards behind it were covered in dust etc. The tub was peeling and the drain had a black ring. The baseboards were water damaged and rather than replacing this they just gobbed on more caulking around it. The third day housekeeping never arrived so we had to ask for more towels, coffee from the front desk.