Name: Sheraton Princess Kaiulani Waikiki Beach
Address: 120 Kaiulani Avenue, Waikiki, Honolulu, Hawaii, United States of America, Honolulu, Hawaii, US
Price range: US$196–US$1,182 per night
Rating: 8.3

What guests think

At Sheraton Princess Kaiulani Waikiki Beach, travellers praise the unbeatable location near Waikiki Beach and shops and the generally friendly, helpful staff, while repeatedly noting drawbacks such as long elevator waits, street noise, and some dated, smaller rooms.

Many guests find rooms clean and comfortable, with some renovated options and nice views, though bathrooms and room sizes can be tight and a few reports cite maintenance lapses or pests. Facilities draw mixed reactions: the pool and live entertainment are enjoyable, but parking is costly and inconvenient, and added resort fees feel poor value to several reviewers. On-site dining and bar receive both compliments and criticism, with food considered tasty by some and overpriced or inconsistent by others. Expect a centrally located, lively stay with welcoming service and tradeoffs in noise, age, and logistics.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Pool and live music are popular, but elevators have frequent outages with long waits; parking is expensive and the garage lacks elevators or valet. Resort fee adds cost; some enjoy on-site activities.

Related guest reviews

8

Tracy

31 Jul 2024

·

Stayed 4 nights

I think the parking is very high to know you can’t park there every night due to no space . If you’re not going to have enough parking don’t charge anyone for those days . No one should have to reschedule what time they come back from outings because you don’t have enough parking. Ruins the vacation in my eyes! Very inconvenient. Also elevators are horrible . Other than that hotel was good .

8

Leslie

25 Jul 2025

·

Stayed 1 night

Like everything but the elevators. They were slow and crowded most of our stay.

8

Cynthia

2 Aug 2025

·

Stayed 6 nights

I like the location so close to the beach and walking distance to shops, the hotel was extremely busy and 2 elevators were down which was not great. That’s my only real concern. They need to fix or update the elevators

8

Mai

27 May 2025

·

Stayed 5 nights

Really great property. All staff we encountered at the property were super awesome and helpful I would give them all 10 stars! We stay at the princess wing, beautiful ocean view view easy and quick elevator access with little to no wait. My friends were in the other tower and there was 3 working elevators about half the size of the elevator for the princess wing and over 20 floors. Wait for those elevators going up and down can be super long( longer than anticipated) and super packed. For some reason the rooms on that side felt a little more spacious, maybe because the beds were a little lower than in our wing. But over super fun experience. I'd stay again if im traveling with a smaller group (2-4). Bed was comfy, shampoo was not our favorite. There was a mini fridge and small safe. Water gets hot. Easy access to lots of stores. Parking is onsite in the garage. We paid 45/day plus a resort fee. Costs really adds up but convenience wins.

8

Brenda Martinez

13 Aug 2023

·

Stayed 2 nights

This is a great hotel in the heart of the Honolulu shopping district. It has a nice pool and live entertainment from time to time. The parking is a bit of a challenge if you arrive later than 9 pm. You’ll have to park nearby and walk. While the hotel is older, it has been recently renovated and is very clean. The restaurant on site was very tasty!

8

Bea Antonina

8 Sept 2023

·

Stayed 7 nights

We stayed there for 7 days and it was amazing! Friendly pool staff. Resort fee includes a mobile wifi and towel that you can bring to the beach. Beach is just a 5 min walk from the hotel. International Market place is just beside it and Royal Hawaiian center is just right across the street. Daily housekeeping. Room is a bit outdated but we dont care since we spend most of our time outside. Bed comfortable! My two kids loved it. Only downside is the $45USD parking and pool closes at 7pm.

8

Barry W

25 Jan 2025

·

Stayed 6 nights

A couple of Elevators were down between Christmas and New years, long wait time Very noisy outside the hotel bring ear plugs in case your room faces the street

8

Alejandra

2 Jul 2025

·

Stayed 6 nights

I liked the Clean rooms, great staff, walk 2 min to the beach. I didn’t like the extra fee I had to pay plus parking. Almost $100 more per day. also Landry machines need to be updated or better kept

8

Arnold

18 Nov 2024

·

Stayed 4 nights

The location itself is in a great spot it’s close to everything. We got the renovated room so it was “nicer”. Hotel staff was mainly friendly with the exception of one of the front desks girls when I asked her where the gym was and she looked at me annoyed and answered me as if I was a slow child. The pool was nice and spacious. Elevators are being renovated so they took a LONG time but the staff allowed us to use the service elevator. There is no valet parking but a parking garage down the street with no elevators. So if you’re carrying a lot of things walking down or up the stairs could be an issue. There’s also very limited parking, some of those cars do not move for multiple days. All in all, it’s a good hotel with friendly staff. It’s good enough for you to stay shower and sleep. Who spends their vacation in a hotel room anyway? Extras * parking does cost $45/night *

8

Christian

7 Jan 2025

·

Stayed 5 nights

All good except the elevator. It took forever to come down from the 29th floor

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Housekeeping is often praised and many rooms are kept clean, but recurring complaints include stained or dirty linens, leftover items, musty odors, pests, leaks, and general wear in some areas.

Related guest reviews

10

Beatriz

14 Mar 2025

·

Stayed 4 nights

I had a fantastic stay at Sheraton princess Kaiulani! The hotel was spotless, and cleanliness was clearly a top priority. The customer service was excellent—every staff member was friendly, helpful, and made sure my stay was comfortable. The location is unbeatable! It’s just a 2-minute walk to the beach, making it perfect for a relaxing getaway. Plus, it’s conveniently close to all the stores and restaurants, so everything I needed was within walking distance. Overall, I highly recommend this hotel for anyone looking for a clean, well-located, and welcoming place to stay. I’ll definitely be back!

10

George

2 Jan 2025

·

Stayed 5 nights

This hotel not by any means is new, but, they do keep it in very great shape. The staff is probably one of the best we've experienced. So very friendly, polite and eager to assist. They answered questions and gave directions to all interesting areas. The location is in the center of Waikiki with the Moana Surfrider (one of the oldest hotels in the state) across the street. The International Market Place right next door with a Target store in the complex. Shopping around the hotel is pricey, but good to look around and people watching. I would stay at the Princess Kaiulani again.

6

Peng

22 Aug 2025

·

Stayed 6 nights

The room is really small and The facilities are very old, There are cockroaches in the room.

2

Tony Rang

24 Apr 2023

·

Stayed 5 nights

Water leaked through the ceiling over my bed. I could not sleep that night. I reported to staff and the repair man come to noted. When I check out I asked them to reimburse because I couldn’t sleep that night. Hope they know how to take care Custommer.

8

Glen

12 Jun 2025

·

Stayed 3 nights

Great stay at the Sheraton Princess Kaiulani. Very central location. Clean rooms, friendly staff. Would stay again !

10

Cheryl

24 Mar 2025

·

Stayed 14 nights

Everything was great. Convenient location, wonderful pool area and pool staff, good food in the restaurant -breakfast is pricey though. Rooms were nice, clean and beautiful view. Will definitely stay here again.

10

Hunter

21 Aug 2025

·

Stayed 5 nights

Found some food in our room on two separate occasions that was not from us. Other than absolutely fantastic stay

4

Ronak

12 Jul 2024

·

Stayed 3 nights

We got a room with very Dirty sheets that had blood on them. They couldn't change our room till next day since they didn't have anything available also they didn't change the sheets because they had no staff working at that time. They gave us free breakfast and few drinks but overall the first room was very dirty.

8

Bretigny

25 Dec 2024

·

Stayed 2 nights

Our room was very clean. Nothing too fancy but the shower had good pressure and the beds are comfortable and clean. Nice breakfast in their restaurant. Pricey just like everything in Hawaii. Staff are great and helpful. The hotel is a bit older but it’s beautiful. The pool is small but clean. They let you check out beach chairs all day which is great when traveling the island. The location is amazing. Set downtown right across from the ocean and shopping.

6

Cristina

5 Aug 2024

·

Stayed 6 nights

The staff is amazing, the location is surrounded by shops massage parlor shave ice stand henna and braiding. Last 2 vacations I took the room smelled very moldy and the ceiling looked like it had water damage and was leaking in the room and also out in the hall trash cans were set up to catch the abundance of water.. I feel these rooms and areas should be closed for the amount of money they charge.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Mix of renovated and older rooms; many note small rooms and very tight bathrooms. Street and venue noise and thin walls are common, views vary (some only partial), and Wi‑Fi reliability is inconsistent.

Related guest reviews

8

Dana

24 Nov 2024

·

Stayed 2 nights

The new tower rooms upper floors facing west are bombarded with loud boom box noise very late into the night. The traffic noise from Kalakaua Avenue below is very manageable the boom boom box noise is likely to keep most people awake and it was still going strong at 12:30 - 1 AM in the morning. I don't understand why the City and County of Honolulu allow this level of noise pollution this late at night.

8

Roy

27 Feb 2025

·

Stayed 10 nights

Excellent hotel with two exceptions. First, the beds were too soft, providing only minimal support. And second, was the noise. Omg, we chose a room facing the city because we were told that rooms facing Kalakaua were noisy from the street. But there were numerous roof-top air conditioners across from our city facing side producing noise 24/7.

8

Beth

20 Jan 2025

·

Stayed 8 nights

The hotel overall is nice, but rooms are smaller, especially the bathroom vs. newer hotels. However, the interiors have been updated and the property has been nicely maintained. No formal dining, everything is casual, which was perfect for our visit and they are linked to other close hotels where you can dine if you choose to. We were on the 11th floor which had a decent view of the ocean and overlook the historic Moana hotel. the elevators where being services which caused an occasional delay, but was manageable with the ones not being serviced and access to the service elevator. overall, happy with our stay :)

6

Christopher

17 Sept 2024

·

Stayed 7 nights

Overall the hotel room itself felt like it could use an update to me. They have multiple towers and at least one of them was updated recently, but we were in an older one. The bathroom felt small and really dated. The room itself was fine although the bed was rather uncomfortable for a hotel at this price point.

4

Michael

24 Apr 2023

·

Stayed 2 nights

Property depictions of Princess Tower Ocean View are not what they lead customer to believe they are. Sliver of ocean view between Westin buildings. They should not be Lester as Ocean View.

8

esmeralda

3 Nov 2025

·

Stayed 7 nights

Great location (accross the street from Waikiki beach) high end designer shops in walking distance, Great stay, great customer service however bathrooms were very small and outdated.

6

Koroush John

1 Jul 2025

·

Stayed 3 nights

Elevator issues for third year in a row, according to employees. I was in the 25th floor with an ocean view, all I heard were my neighbors. A lot of trouble sleeping at night and staying asleep because of sound. The only reason it gets three stars is cuz employees were great and location was too.

4

Dan

9 Nov 2025

·

Stayed 1 night

Some things to like ( helpful staff, great location), but two noise-related issues. One - the wall between rooms seemed paper thin. I could hear the conversation in the next room. Two — there’s a karaoke set-upon the street that went until 10 pm (got back to my room around 9 pm).

4

Martin

17 Feb 2025

·

Stayed 13 nights

Two weeks at Princess K pros and cons - Ocean view: there are no rooms with ocean view as advertised on website. In fact the closest you’ll get is 2/3 city view and 1/3 ocean view. So if you’re paying for the ocean view, it is a scam. - Elevators: they have been in reparation for a great deal of time now. With 1 to 2 on 4 cars working, lines of frustrated tourists accumulate in front of the elevators that sometimes skips your floor, doesn’t stop at all, stops at every floor or simply cancels the floor request you made. Plan 5-20 min every time you need to get out of or back to your room. - Wifi: flaky, slow, cuts. - Restaurant: don’t be fooled by the gorgeous appetizing pictures on the website, the menu lacks choices and food is passably edible. - Pool: again, don’t get fooled by the pictures, the pool is tiny and closes at 6. - Gym: a couple of nice machines but no barbels, no plates. Plan your workouts accordingly. - Staff: floor staff is very polite and respectful. Lobby staff on the other is not very accommodating. - Very noisy due to echo between buildings, you constantly hear amplified street noise - Bottom line: avoid.

8

SADAYOSHI

1 Sept 2023

·

Stayed 7 nights

It is best to avoid rooms facing the International Place Market as they are noisy until midnight. It's so noisy I can't sleep.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is frequently friendly and accommodating across departments, with quick responses noted. However, some guests experienced rude or unhelpful interactions, reservation/credit errors, and occasional concierge or bar staff issues.

Related guest reviews

10

Wayne

28 Jun 2025

·

Stayed 4 nights

Wine spilled on the bed and I reported it almost immediately. Staff responded immediately and did a very professional cleaning and response. They reassured me and made me feel better about my mishap that I caused. Service with a smile, beginning to end!

10

Cindy

24 May 2025

·

Stayed 8 nights

The hotel staff was incredible. Super friendly and accommodating!

4

Dewinder

13 Nov 2023

·

Stayed 4 nights

The stay was good but ruined by the fact they had hidden charges that we had to pay even when we did not use them. The Manager was the most unhelpful and rudest individual I have ever come across, (told me rudely I should have read the fine print) it is a good thing the staff were the opposite. We certainly would think twice of ever staying here again.

10

Dianne

4 Jan 2025

·

Stayed 1 night

I checked in early the day ahead of our stay thru a text message. The day of our reservation, I received a text around 11:30am saying our room was ready! Arriving at the valet, they were very understanding of my need to leave the car for a bit while I helped by 90 y.o. mom into the lobby. They grabbed our bags and moved them to bell service who provided a call tag to present to the front desk. Check in was quick and efficient, we even got a free upgrade, and we were upstairs in no time! Room was clean and comfortable. Everyone we came in contact with were friendly, polite, and helpful. The only issue we had was with the mini fridge in the room. It didn't quite keep things cold but we were there for only one night so no complaint was made. I would highly recommend staying here.

8

Denise

14 Mar 2025

·

Stayed 2 nights

The decor is dated in the room we were in. I was told that we were given an upgrade when we got there, but that didn’t happen. We had the view of the parking lot, which I was not aware of. The staff at the bar by the pool area was unfriendly and not very courteous. I probably won’t stay there again.

8

Glen

12 Jun 2025

·

Stayed 3 nights

Great stay at the Sheraton Princess Kaiulani. Very central location. Clean rooms, friendly staff. Would stay again !

4

Yvonne

7 Jul 2025

·

Stayed 4 nights

If you book this hotel through hotels.com, you better call and make sure you actually have a room. last thing anyone wants is to check in and find out that they dont have a room for you because their system (or whoever) overbooked their rooms and “because you bought your reservation through a 3rd party” they didnt “see the reservation”. I want to point point put that ive never had an issue booking through hotels.com until now so im going to assume this is through the fault of Princess Kaiulani Hotel. Its a shame, ive been a loyal customer to this hotel for over a decade because of the location of the hotel. I will never book with them again.

10

Charles

16 Apr 2023

·

Stayed 6 nights

Great personable staff. Very engaged. Housekeeping team on the 27th floor used guest names and very proactive anticipating customer needs. I was impressed.

10

Joseph Robert

14 Jul 2025

·

Stayed 14 nights

Overall great as always, staff if top notch. Room is clean, bed and pillows are comfy and shower is divine. 4th time at SPK and will go again. Only drawback is of course that resort fee that adds zero value, like none. Toilet paper and Kleenex are very cheap. Would not hesitate to recommend to anyone.

8

Tammy

27 Nov 2024

·

Stayed 4 nights

This has always been my favorite hotel in Waikiki. As a smaller hotel, the staff is friendly and provide excellent service, best location and overall wonderful experience. However, at check in, we were told that we were able to charge meals to the room as well as their other Marriott locations. We were then informed that we would receive a $ 50/day credit for a total of $ 200/stay. I questioned them several times about this and they reinsured me it was correct. However, at check-out, the $ 200 credit was not applied. Then the manager came out and told us that we didn't qualify and the staff member made a mistake. Unfortunately it was a let down after a great trip.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Exceptional central location steps from Waikiki Beach, shopping, dining, and transit. The lively setting brings nighttime street and venue noise in some rooms.

Related guest reviews

8

Deborah

2 Apr 2025

·

Stayed 4 nights

Walkable to dining, beach, shopping and buses.

10

Felicia

23 Aug 2024

·

Stayed 4 nights

Excellent location

10

Diane

26 May 2024

·

Stayed 5 nights

The staff were all great, helpful and friendly. The property was beautiful and clean. Great location. Pool was a nice add. Workout room was also convenient. Parking was great too.

10

Robert

29 Jul 2024

·

Stayed 5 nights

Really close to Waikiki beach

10

James A

21 Mar 2025

·

Stayed 8 nights

Princess Kaiulani is an awesome hotel. In the middle of everything in Waikīkī. Love it

10

Alger

1 Oct 2024

·

Stayed 7 nights

Everything was perfect. Excellent location on the strip. Across the street from beach. You can walk everywhere, but if you rent a car, then it’s $45 per day for parking. Otherwise awesome hotel.

10

Laurie

3 Apr 2025

·

Stayed 4 nights

Great location and hotel

10

Harshawardhan

19 Jun 2025

·

Stayed 5 nights

Right close to Waikiki Beach And in the shopping district if you are into such a thing. Lots of eateries within walking distance. Would recommend The Happy Hawaiin, Liliha Bakery and Eggs and Things for breakfast. Murigame Udon, Doraku and Kai Poke for Udon, Poke and Sushi were good. Places close early so watch timing for dinner. Enjoyed our stay here for sure.

10

Adriana

2 Aug 2025

·

Stayed 5 nights

Excellent location. Very close to Waikiki beach. Surrounded by nice restaurants.

10

kan

4 Jan 2025

·

Stayed 1 night

The location is great to access to the beach and go shopping!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Splash Bar/restaurant offers convenient meals and live entertainment; several guests liked the food. Others found it pricey or subpar, and room service is not provided.

Related guest reviews

4

David

9 Nov 2024

·

Stayed 12 nights

One of the worst kept Sheraton locations I’ve stayed at. Elevators broken over several week stay, told to take service elevator. Dining was DISGUSTING with birds eating/drinking off unkept meals.. also watched the birds on multiple occasions using the coolers to stay warm and going to the bathroom on top. I never write reviews, this by far was the worst experience on Waikiki in many years… AVOID at all costs

10

Deborah

5 Jul 2025

·

Stayed 7 nights

Lovely open property. Good nightly entertainment. Friendly staff, great happy hour and good food. Very convenient location.

10

Mary

15 Aug 2024

·

Stayed 3 nights

Awesome hotel just across the street from Waikiki Beach. We tried a couple of restaurants in the area but the hotel restaurant was the best of all. This hotel is walkable to everything. They have a nice pool and staff is very friendly. We had an ocean view room that so lovely. Highly recommend!

6

Jack

15 Apr 2025

·

Stayed 7 nights

If you’re not a timeshare member, you’re not going to be comfortable staying there. The hotel itself was good and the location was great, but the service there was not that good. The food was not satisfactory and expensive. A good thing is that there are a lot of other restaurants close by that were great.

10

Susan

9 Oct 2023

·

Stayed 2 nights

The hotel was beautiful. The floral arrangements were lovely. The staff was friendly and professional. The only meh was the strawberry waffles. I don't recommend them since I expected them to be light and airy and they tasted like they used bisquick. They were disappointing. The first morning I had the avocado toast which was delicious and unexpected.

10

Cheryl

24 Mar 2025

·

Stayed 14 nights

Everything was great. Convenient location, wonderful pool area and pool staff, good food in the restaurant -breakfast is pricey though. Rooms were nice, clean and beautiful view. Will definitely stay here again.

8

Brenda Martinez

13 Aug 2023

·

Stayed 2 nights

This is a great hotel in the heart of the Honolulu shopping district. It has a nice pool and live entertainment from time to time. The parking is a bit of a challenge if you arrive later than 9 pm. You’ll have to park nearby and walk. While the hotel is older, it has been recently renovated and is very clean. The restaurant on site was very tasty!

10

Kristin

25 Sept 2024

·

Stayed 10 nights

The property is in a great location. Right across the road from the beach and restaurants. Great cocktails and food at the Splash Bar.

4

Martin

17 Feb 2025

·

Stayed 13 nights

Two weeks at Princess K pros and cons - Ocean view: there are no rooms with ocean view as advertised on website. In fact the closest you’ll get is 2/3 city view and 1/3 ocean view. So if you’re paying for the ocean view, it is a scam. - Elevators: they have been in reparation for a great deal of time now. With 1 to 2 on 4 cars working, lines of frustrated tourists accumulate in front of the elevators that sometimes skips your floor, doesn’t stop at all, stops at every floor or simply cancels the floor request you made. Plan 5-20 min every time you need to get out of or back to your room. - Wifi: flaky, slow, cuts. - Restaurant: don’t be fooled by the gorgeous appetizing pictures on the website, the menu lacks choices and food is passably edible. - Pool: again, don’t get fooled by the pictures, the pool is tiny and closes at 6. - Gym: a couple of nice machines but no barbels, no plates. Plan your workouts accordingly. - Staff: floor staff is very polite and respectful. Lobby staff on the other is not very accommodating. - Very noisy due to echo between buildings, you constantly hear amplified street noise - Bottom line: avoid.

10

Patricia

14 Nov 2023

·

Stayed 4 nights

Overall, everything went very well. I like hotels that offer room service; this one didn’t.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$313
February	US$223
March	US$217
April	US$240
May	US$238
June	US$269
July	US$318
August	US$254
September	US$226
October	US$224
November	US$210
December	US$255

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $1,182	16 $604	17 $296	18 $201	19 $201
20 $203	21 $201	22 $205	23 $204	24 $202	25 $204	26 $205
27 $202	28 $202	29 $199	30 $199

Su	Mo	Tu	We	Th	Fr	Sa
				1 $199	2 $196	3 $199
4 $215	5 $209	6 $207	7 $199	8 $207	9 $199	10 $207
11 $199	12 $209	13 $209	14 $209	15 $211	16 $211	17 $212
18 $211	19 $211	20 $211	21 $235	22 $230	23 $211	24 $211
25 $212	26 $219	27 $219	28 $233	29 $212	30 $211	31 $211

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Renovated Pool View King

Kaiulani 2 Double Beds

Renovated Corner Junior Suite King, Tower

Room, 1 Queen Bed (No View)

Renovated City View 2 Double Beds, Tower (Mobility Hearing Accessible, Tub)

Room, 2 Double Beds, Pool View (Princess Wing)

Renovated 2 Double Beds, Tower

Renovated King Room

Renovated Ocean View 2 Double Beds, Tower (Mobility Hearing, Transfer Shower)

Princess Ocean View King

Room, 1 King Bed (View)

Renovated Ocean View King, Tower (Mobility Accessible, Transfer Shower)

Princess Pool View King

Princess Ocean View 2 Double Beds

Renovated City View King, Tower (Mobility Hearing, Tub)

Room, 1 King Bed

Room, 2 Double Beds, Pool View, Poolside (Renovated)

Renovated Ocean View King, Tower

Room, 2 Double Beds, Ocean View (Renovated)

Standard Room, 1 King Bed (No View)

Standard Room, 2 Double Beds (No View)

Renovated High Ocean View King, Tower

Renovated High Ocean View 2 Double Beds Tower

Room, 2 Double Beds (View)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Princess Kaiulani Waikiki Beach

Have a question?

Considering this hotel for your Honolulu trip?

Prices for upcoming dates