Name: Extended Stay America Suites - Columbia - West - Interstate 126
Address: 450 Gracern Rd., Columbia, South Carolina, United States of America, Columbia, South Carolina, US
Price range: US$66–US$133 per night
Rating: 7.02

What guests think

Across recent reviews, Extended Stay America Suites - Columbia - West - Interstate 126 is described as heavily worn, with frequent reports of dirty rooms, roaches and strong smoke odors, safety concerns and highway noise, mixed service, and inconsistent or missing breakfast/coffee.

Some guests praised individual staff for being helpful, and a few noted clean or comfortable beds and proximity to Riverbanks Zoo. Breakfast and coffee offerings were inconsistent or unavailable according to several reviews. Overall, expect a budget stay with significant trade offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Not enough information in reviews.

Related guest reviews

2

Udayashankar

30 Jun 2024

·

Stayed 2 nights

Terrible-filthy, dirty, washer under repair and so no spare towels, room floor dirty, room had ketch up spills, walls spoiled with dirt , sheets torn, blankets have holes, breakfast promised as per reservation but not provided as the new franchise removed it . Expedia however said they will reimburse the breakfast with receipts. Unable to sleep as noisy outside with swearing in and they have to call police. No safe drinking water, impolite counter staff-Anthony one example, request for room change and cleaning not attended. Overall the worst place in America we have ever lived.

2

Vanessa

26 Feb 2025

·

Stayed 1 night

The customer Service was horrible. This room was on the 3rd floor with no elevator. My fiancé has a heart condition and we asked for a room on the 1st floor. We were told we can't get a room on the 1st floor and we struggled to lugging suitcases to the 3rd floor. We don't advise middle or upper class customers to stay here. Nothing against homeless people but this hotel is used for emergency housing assistance.

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Cleanliness

Reviews repeatedly cite dirty rooms and bathrooms, lingering smoke or marijuana odors, and pests (especially roaches), with trash or stained linens sometimes left from prior guests.

Related guest reviews

2

James

15 Sept 2025

·

Stayed 2 nights

Room was awful. Could see out the door, bed was not made, chair was held together with duct tape. Kitchen space was broken and not clean. I didn’t even make it to the bathroom.

2

Jay

6 Sept 2025

·

Stayed 1 night

Door to room didn’t shut entirely. Burn marks all over floor. Furniture looked like it came from a dumpster. Toilet didn’t flush completely and there was sh*t in the toilet. Smoke alarm kept beeping and there wasn’t a battery in it. Room smelled like cigarette/marijuana. Didn’t stay in the room. Checked out immediately.

2

Nola

30 Sept 2025

·

Stayed 3 nights

This place was filthy! The cabinets were cracked and broken and hanging off hinges. We actually stuck to the floor it was that bad. Booked for 3 nights, after 1st night, checked out and demanded refund! Furniture was also broken! I have pictures I am sending to Corporate for esa, hotels.com and BBB.

2

Frank

13 Apr 2025

·

Stayed 1 night

I walked into the room. The room was dirty. Furniture was old and dirty. A lamp had no bulb. There was a razor blade on the bathroom floor. Loose change throughout the room which tells me it was not cleaned. There was a smoke smell in the room. The place is a “no smoking” room. I have called both the hotel and Expedia and would like a refund. The place was filthy and felt unsafe. It is hard to believe they are renting out rooms in the filthy state it was in.

2

Mark

30 Sept 2025

·

Stayed 2 nights

Dead roach on the bed. Pubic hair in the bed. Paint peeling. Everything had been ripped off of the wall. Frayed carpet. Reeked of smoke. Overhead light missing. Lamps broken with bulb just hanging. Huge spider in the bathroom. Mold.

2

Robert

15 Sept 2025

·

Stayed 3 nights

Most disgusting hotel room ive ever been in. Im staying here for the 3rd weekend in a row on a work trip. The rooms are not nice but i wanted a cheap place so i rolled with it. But this time it was disgusting. I was in the same room i was in last week. I checked on around 9:50 (they close the office at 10) i went and got food and came back. The office was closed. I checked into my room to find a sink full of filthy water with hair and a dead spider in it. The kitchen sink was leaking dirty brown water. The toilet seat is coming off. Also there was no toilet paper. I worked at 12 hour shift came back and the office was open. I told the lady at the desk about an hour ago. Nothing has been done, no refund or anything offered. I brought up a room change and she said there wasnt anything other than a room that smelled like smoke. Absolutely disgusting and no one cares. I travel often and this is the worst room experience i have ever had. I have pictues

2

Cindy

23 Feb 2025

·

Stayed 2 nights

My room was filthy, trash (an entire old bag) was left in a cabinet under the stove, which was dirty. The drawers had filth, the bathroom, etc. Now to the bed... the bedding was obviously not cleaned after the last guest: there were stains, as well as other things. The lady at the desk (who seemed to take it jovial), told me that in order for me to have clean linen: I'd have to handle, to bring the soiled linen to the office myself. I am not pleased at all with this place.

4

Joy

9 Sept 2025

·

Stayed 1 night

Air conditioning was not great. Sheets and comforter were damp as if not dry when made. Roaches were visible within room. Dead and alive. There was no coffee pot or complimentary coffee as website described. One night stay and had to ask for toiletries which were supposed to be in the room.

2

William

6 Jun 2025

·

Stayed 3 nights

Dirty, unclean and unsanitary. Actually found another persons garbage under the bed. Slept with the bed against the door because of the unsavory characters outside all night long. Terrible and will never go back

2

Robert

16 Sept 2025

·

Stayed 3 nights

This was the most disgusting room i have ever stayed in and i travel very frequently. I checked in around 9:45 pm. They close their office at 10. I went to grab some food. So when i got back the office was closed. I walked into the room to find the bathroom sink full of gross water with hair and a dead spider. There was brown water pooling out of the kitchen sink. The toilet seat was broken off and there was no toilet paper. I had to work early so i didn't have time for the off site person to show up and help. I went to work and stopped by the office. I was told someone would clean it. I was told the only other room smelled like smoke. Hours later someone finally showed up. I was eventually given a new room. I was 3 roaches in the 2 nights. I would have left but as i work 12 hour shifts i just toughed it out cause i only sleep there. I had this place booked for 7 more weekends. Obviously i am canceling that and am seeking a refund for the first night

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Rooms

Rooms are often in poor condition, with broken or missing fixtures, sagging mattresses, ill fitting doors, and dated furnishings; smoke smells are common. Several mention traffic noise from the adjacent interstate.

Related guest reviews

4

bonnie

19 Nov 2023

·

Stayed 1 night

Check-in was pleasant. Room was supposed to be smoke free but reeked of cigarette smoke. Bed was clean and comfortable. Toilet seat was loose and falling off the toilet, a hazard and hotel room itself was acceptable for laying your head down for the night but outside of the room was dirty and unkempt.

2

James

15 Sept 2025

·

Stayed 2 nights

Room was awful. Could see out the door, bed was not made, chair was held together with duct tape. Kitchen space was broken and not clean. I didn’t even make it to the bathroom.

2

Joe

20 Aug 2023

·

Stayed 1 night

First off, supposed to be a non smoking facility. I get checked in as soon as I open my room got smacked in the face with heavy smoke smell! Bathroom door was missing door knob and has hole from being kicked in! Lady at desk was nice enough for me to switch rooms. We checked another room was still smoky. Checked a 3rd room was okay however heard all the highway noise. Also felt unsafe there. Decided to just leave and go sleep in the car somewhere far from there. Grounds was filthy with used condoms in parking lot!

2

Deborah

6 Oct 2024

·

Stayed 1 night

The main office was very hard to find. Hidden.behind bushes. Room numbers too small, had to walk up to room doors. Broken tv in room, no cable, no remote, no telephone service.,no alarm clock.Mattress on bed worn out, needs mto be replaced. Refrigerator noisy.

2

Jay

6 Sept 2025

·

Stayed 1 night

Door to room didn’t shut entirely. Burn marks all over floor. Furniture looked like it came from a dumpster. Toilet didn’t flush completely and there was sh*t in the toilet. Smoke alarm kept beeping and there wasn’t a battery in it. Room smelled like cigarette/marijuana. Didn’t stay in the room. Checked out immediately.

2

Lora

25 Apr 2024

·

Stayed 1 night

The rooms were smelly like dirty rotten feet. Tried a couple different rooms and they all smelled.

4

Ian

26 Mar 2025

·

Stayed 2 nights

Room had broken drawer, missing door lock, missing light bulb, walls and kitchen had peeling laminate and holes everywhere, bugs spotted in kitchen, unidentified matter left in bathroom trash can. Also right next to a highway with no sound baffle.

6

Sandra Maureen

7 May 2023

·

Stayed 3 nights

The room was in bad shape bathroom door and front door frayed badly at the bottom. Room smelt smoky. The room was clean just looked very old and dowdy

4

Larry

1 Nov 2023

·

Stayed 6 nights

Informed staff that refrigerator didn’t cool/cold my 2d day there. Took 4-day to fix, bugs in room, didn’t exterminate and floor was uneven, couldn’t keep drawers closed without peppering something in front of it😩

4

Thomas E

31 Mar 2023

·

Rooms are unfortunately very dated, also bit dirty with garbage bag outside one of the rooms and dog poop in hallway that was not cleaned up, I alerted front desk at checkout. Also, only 1 chair for small kitchen table, need at least 2

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Service

Service feedback is mixed: some staff are described as friendly and helpful, while others report slow responses, after hours unavailability, and difficulties with room changes or cancellations. Office hours end early, which affected check in or assistance for multiple guests.

Related guest reviews

2

Samantha

20 Oct 2023

·

Stayed 2 nights

Thats what i get for going with the cheapest option. Seemed like a drug hotel. The walls seemed paper thin and i could clearly hear someone vomiting. The room smelled like cigarettes which i cannot stand and did not want all my clothes to take on the odor. The door was barely on the frame. I didn't feel safe leaving anything in my room or car. Left and ended up getting a room at Tru. One positive was the lady at the desk was nice.

10

Jennifer

7 Oct 2024

·

Stayed 6 nights

An emergency stay during Hurricane Helene power outage. Amazingly helpful and supportive staff and manager. They were pulling out all the stops to accommodate storm refugees and turn over rooms as fast as possible. It was nice to be able to walk to Riverbanks Zoo, and a Waffle House and 7-11 store right across the street made it easy and cheap to get outside as soon as weather permitted.

2

Udayashankar

30 Jun 2024

·

Stayed 2 nights

Terrible-filthy, dirty, washer under repair and so no spare towels, room floor dirty, room had ketch up spills, walls spoiled with dirt , sheets torn, blankets have holes, breakfast promised as per reservation but not provided as the new franchise removed it . Expedia however said they will reimburse the breakfast with receipts. Unable to sleep as noisy outside with swearing in and they have to call police. No safe drinking water, impolite counter staff-Anthony one example, request for room change and cleaning not attended. Overall the worst place in America we have ever lived.

2

Vanessa

26 Feb 2025

·

Stayed 1 night

The customer Service was horrible. This room was on the 3rd floor with no elevator. My fiancé has a heart condition and we asked for a room on the 1st floor. We were told we can't get a room on the 1st floor and we struggled to lugging suitcases to the 3rd floor. We don't advise middle or upper class customers to stay here. Nothing against homeless people but this hotel is used for emergency housing assistance.

2

Robert

23 Sept 2024

·

Stayed 2 nights

Terrible!!! I was in town for a football game and didn't leave the stadium until after midnight. I get to the property and the lobby was closed, I called the after hours number and no answer, but I received a call back that only rung once, so someone saw and got the call, after multiple attempts to call again they're was no answer. I had to find other accommodations for the night, which was not easy. Never again!!!

4

Stephanie

21 Mar 2025

·

Stayed 2 nights

First we were given a room that had pevious customers personal property and was not clean. Before being reassigned to another room. There was water damage to the counter in the kitchenette, the bathroom door did not close, there was trim coming off the wall, the floor was not swept or mopped.

10

William

27 Jan 2024

·

Stayed 1 night

Easy check-in, location is in a great place, staff extremely nice

6

Gerald

9 Feb 2024

·

Stayed 2 nights

What made our stay good was a person. Her name is Shiela. She was the front desk person, and was super busy, but went out of her way to make our stay comfortable. She got us two chairs because there were none in the room, brought us dishes even though she was slammed with people checking in, and in short, seemed to really care about our stay (unlike other Extended Stays we have visited). The maintenance in the room was poor (broken drawer, shelf without brace, etc.), and the cleanliness so- so (they were shorthanded that day, so perhaps that was the reason), but Sheila was amazing. Kudos to her!!!

2

Robert

16 Sept 2025

·

Stayed 3 nights

This was the most disgusting room i have ever stayed in and i travel very frequently. I checked in around 9:45 pm. They close their office at 10. I went to grab some food. So when i got back the office was closed. I walked into the room to find the bathroom sink full of gross water with hair and a dead spider. There was brown water pooling out of the kitchen sink. The toilet seat was broken off and there was no toilet paper. I had to work early so i didn't have time for the off site person to show up and help. I went to work and stopped by the office. I was told someone would clean it. I was told the only other room smelled like smoke. Hours later someone finally showed up. I was eventually given a new room. I was 3 roaches in the 2 nights. I would have left but as i work 12 hour shifts i just toughed it out cause i only sleep there. I had this place booked for 7 more weekends. Obviously i am canceling that and am seeking a refund for the first night

2

Vann

7 Nov 2024

·

Stayed 1 night

None of these ratings apply except for friendliness of staff, as my reservation was cancelled before i ever showed up to the hotel. Staff was very friendly and apologetic at the hotel. I got to the property and staff advised they could not honor my reservation due to flooding. I did not have a problem with this, as i am aware that accidents occur. Hotels.com called me as i was walking into the hotel office. I missed the call because i left my phone in the car while going to check in. They also sent me an email advising that my reservation could not be accomodated. When i called hotels.com back, to inquire about my refund, i was told they can't see any such email. They offer key cash for the amount of my reservation. I asked for a refund to my credit card instead of key cash and was told it would take up to 72 hours so they could confirm with the hotel that my cancellation was legit and not my fault. I am still waiting for a response.

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Location

Set by the interstate, the property is convenient to Riverbanks Zoo for some but brings noticeable road noise. Several guests felt the area and on site environment were uncomfortable or unsafe.

Related guest reviews

2

Ed

26 Mar 2024

·

Stayed 1 night

This was the worst place we have ever seen!!!! The description and pictures provided did not even come close to being accurate. Our non smoking reeked of cigarette smoke and the smoked detector was removed from ceiling. I guess if you needed to buy some drugs, you didn't need to go far, there are dealers right out in the parking lot. Avoid this place like the plague!

2

Rawan

5 Aug 2024

·

Stayed 2 nights

It wasn’t close to anything. I have to drive 15-20 mins to get to a restaurant or anything

2

Joe

20 Aug 2023

·

Stayed 1 night

First off, supposed to be a non smoking facility. I get checked in as soon as I open my room got smacked in the face with heavy smoke smell! Bathroom door was missing door knob and has hole from being kicked in! Lady at desk was nice enough for me to switch rooms. We checked another room was still smoky. Checked a 3rd room was okay however heard all the highway noise. Also felt unsafe there. Decided to just leave and go sleep in the car somewhere far from there. Grounds was filthy with used condoms in parking lot!

2

Mechelle

15 Mar 2023

·

Stayed 1 night

When I pulled up I was scared to get out of my car. The area was dark and set in trees and they were random people standing around in the trees and on the side walk. The building was run down and nasty looking. I left did not even check in.

6

Jeffrey

7 Feb 2024

·

Stayed 1 night

Typical extended stay motel. Room smelled of past cooking, property dirty, room needed to be vacuumed and mopped. Next to interstate so very noisy. Pros: staff were friendly. Would not likely stay here again, price is cheap, and in this case you get what you paid for.

4

Ian

26 Mar 2025

·

Stayed 2 nights

Room had broken drawer, missing door lock, missing light bulb, walls and kitchen had peeling laminate and holes everywhere, bugs spotted in kitchen, unidentified matter left in bathroom trash can. Also right next to a highway with no sound baffle.

10

Jennifer

7 Oct 2024

·

Stayed 6 nights

An emergency stay during Hurricane Helene power outage. Amazingly helpful and supportive staff and manager. They were pulling out all the stops to accommodate storm refugees and turn over rooms as fast as possible. It was nice to be able to walk to Riverbanks Zoo, and a Waffle House and 7-11 store right across the street made it easy and cheap to get outside as soon as weather permitted.

2

Luke

3 Sept 2024

·

Stayed 1 night

The location of the property wasn’t in a good place. The property rents lower cost for those who stay longer and the tenants smoke in front of their rooms, making the property stink. There wasn’t shower curtain in the bathroom. The towels weren’t washed but was folded up. The office closes early (9pm), probably they are short in staff. I accidentally booked this place as I was passing by, don’t make the same mistake.

10

William

27 Jan 2024

·

Stayed 1 night

Easy check-in, location is in a great place, staff extremely nice

2

William

6 Jun 2025

·

Stayed 3 nights

Dirty, unclean and unsanitary. Actually found another persons garbage under the bed. Slept with the bed against the door because of the unsavory characters outside all night long. Terrible and will never go back

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Dining

Multiple reviewers said advertised breakfast was not provided and lobby coffee was unavailable or removed; some also noted missing in room coffee makers. One review mentioned a grab and go option, but overall offerings seem limited.

Related guest reviews

2

Udayashankar

30 Jun 2024

·

Stayed 2 nights

Terrible-filthy, dirty, washer under repair and so no spare towels, room floor dirty, room had ketch up spills, walls spoiled with dirt , sheets torn, blankets have holes, breakfast promised as per reservation but not provided as the new franchise removed it . Expedia however said they will reimburse the breakfast with receipts. Unable to sleep as noisy outside with swearing in and they have to call police. No safe drinking water, impolite counter staff-Anthony one example, request for room change and cleaning not attended. Overall the worst place in America we have ever lived.

6

angel

21 Jun 2024

·

Stayed 2 nights

No breakfast, apparently new owners and there is No breakfast

4

Joy

9 Sept 2025

·

Stayed 1 night

Air conditioning was not great. Sheets and comforter were damp as if not dry when made. Roaches were visible within room. Dead and alive. There was no coffee pot or complimentary coffee as website described. One night stay and had to ask for toiletries which were supposed to be in the room.

4

Lesley

29 Mar 2024

·

Stayed 1 night

False advertising. No breakfast included. Ever. Then on 2-26 they took away the free coffee in the lobby. Staff was a true blessing. Bed was comfortable. Definitely needs updated.

6

Jenissa

29 Aug 2023

·

Stayed 1 night

Overall average experience. I had high hopes based on other reviews, however the room was not well cleaned (sponge left on top of the mirror, food product in the kitchenette, hole through the bathroom door) and guests were shouting well into the night. Pleasantly surprised by a grab-and-go breakfast. Very close proximity to the Pearson VUE testing center, but overall would not recommend to others planning a stay to take their exams.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$46
February	US$53
March	US$53
April	US$66
May	US$72
June	US$69
July	US$68
August	US$69
September	US$61
October	US$63
November	US$53
December	US$46

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $133	19 $133
20 $66	21 $71	22 $71	23 $71	24 $71	25 $66	26 $71
27 $71	28 $71	29 $71	30 $71

Su	Mo	Tu	We	Th	Fr	Sa
				1 $71	2 $117	3 $110
4 $66	5 $71	6 $71	7 $71	8 $71	9 $71	10 $70
11 $66	12 $71	13 $70	14 $71	15 $71	16 $72	17 $72
18 $66	19 $71	20 $71	21 $71	22 $71	23 $110	24 $110
25 $66	26 $71	27 $71	28 $75	29 $98	30 $71	31 $71

Extended Stay America Suites - Columbia - West - Interstate 126

Prices for Extended Stay America Suites - Columbia - West - Interstate 126

Monthly average prices

About this property

Location

Room options

Studio, 2 Double Beds

Studio, 1 Queen Bed

Studio, 1 Queen Bed, Accessible

Guest reviews of Extended Stay America Suites - Columbia - West - Interstate 126

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

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FAQs about Extended Stay America Suites - Columbia - West - Interstate 126

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