Baymont by Wyndham Columbia Fort Jackson

The staff was excellent but my room had roaches. It was a roach in my bed which led me having to switch rooms. They need to spray for bugs. I will not be returning

DONT DO IT!! The hotel is disgusting. Roaches in the rooms. Dirty stinky torn carpet. Doors dont work, pieces falling all down the halls. Rooms stink like smoke and must. Staff has zero clue how to provide any type of customer service. Towels, wash cloths, blankets and breakfast unavailable. (We has a suite with 3 people and had to purchase our own towrls and linens. Did not provide breakfast because they dont have a working fridge. For $200 a night is absolutely absurd. Will be filIng formal complaint with BBB.

This property is poorly maintained. I was in Room 305. The room had no telephone. The water was turned off on the morning of April 2, 2026, and guests were not notified. Because there are no telephones in the rooms, we couldn't call the front desk. When I went to the front desk to inquire about the water being turned off, I was told that there was an "emergency" and the water would be back on when I returned to my room later that day. I was told that NO Baymont by Wyndham Hotels have telephones in their rooms. There was a broken drawer in the chest of drawers. There was no chair to sit at the desk, and there was no outlet to plug in technology (cell phone/computer). The wall plugs were very loose, and it was hard to keep the plugs in them. The bathtub did not have a rubber bath mat, which made the bottom of the bathtub slippery and could cause a fall. There was no stopper in the sink or bathtub. The curtains were torn and had holes in them. They were also dusty. At check-out, the representative did not greet me or ask about my stay, but told me to drop my key in a box on the counter. This was not a pleasant stay. I want to be reimbursed for not having access to running water during my stay.

I was put into a room that should have been marked as a Do not rent (DNR). No toilet seat, tiles cracked so we had to wear shoes otherwise we would get cut by the tiles. Also the room was musty smelling. Took an hour to check in. Other rooms they tried to give us had no air conditioning and the other was under construction. Only stayed for 4 hours. Was promised we would be compensated but never heard back from the hotel. Now when I call the property no one answers. Please help us resolve this.

This was the worst hotel ever. Nothing was working. No ice. No coffee. No clean rooms terribly upsetting. WON'T BE BACK.