Grand Palladium Select Costa Mujeres - All Inclusive

The resort is beautiful, secluded, and quiet. We visited at the end of August 2024, which is low season. Staff was friendly and very helpful, excellent customer service. The facilities have a good layout and has direct access to the beach. The gym was small in proportion to the resort and the spa pricing was high compared. I would stay here again.

This property is huge. It is well kept. I personally like walking but it’s nice to know and see the trolleys constantly running. They even have ferries available. Maria is absolutely the GOAT in hospitality. She is amazing.

El servicio de carritos y botes es ineficiente. Se camina mucho bajo el sol y con niños es muy cansado

La calidad de las bebidas no valen el precio del hotel. El sport bar está abandonado, los juegos rotos. El servicio al cuarto a las 6pm te dan 1 hora y media de tiempo de espera. Los carritos para transportarte entran 6 personas y vienen cada 10 minutos. No vuelvo q hospedarme en este hotel, no fue de mi agrado.

The spa was excellent.The disappointment was the mosquitos were horrible day and night.

Great Resort!!! Amazing!!!! Its Huge. So many activities to do. Kids club is great and kids pool. You can leave the kids under their supervision and do your own stuff / look around the resort as there is bunch of stuff to do. In resort Boat and Cart Shuttle service is amazing. Highly Recommended!!!! The food also is great. Must try Italian Restaurant (PORTOFINO). If you are staying in Family Selection, the Butler’s (Luis and Frida) are so helpful. They provide the full day activities and shows list till the end of the day.

Awesome resort, lots of things to do. Tennis, pools and the beach is just the start

Overall, I had a good stay at the hotel. The staff and service was really excellent (at times it felt like service overload); but the resort had good facilities; and plenty of excursions. The tennis facilities were also excellent.

This was our first trip to Grand Palladium and it did not disappoint. We have recently started to visit Mexico north of the Hotel Zone and we will continue to do so. Not only is the seaweed less, the beach is cleaner, safer, and tremendously less populated. I was able to walk almost a half mile in either direction before coming across other people (and they were walking for leisure/exercise as well). The tropical environment is much more noticeable and enjoyable. The staff of Grand Palladium are incredibly friendly, helpful, and genuinely concerned for your overall experience. The property is pristine, there is golf cart transportation 24/7 if you don’t care to walk from point A to point B, and the rooms were very clean and spacious. We traveled with 4 adults and 2 older teens and we all had more than plenty to do: paddle boarding, tennis, excursions available, several pools (with activities), nightly entertainment at the open air theater, and beautiful beach access and bar services. We thoroughly enjoyed Maria and Ivan at the pool bar, and Israel was amazing as our beach server. The room service was great and easy to order. The restaurant food was excellent quality and delicious, and the open buffets (general meals) were the best we have encountered. We have been to Mexico at least 6 times in the last 8 years and this was one of our favorite trips by far.

Overall, my family (2 adults, 2 young children) had a nice visit to this resort. Upon check-in, we upgraded to the Family Selection area, which provided access to an additional pool and kids activities during our stay. We also had a butler, who answered all of our questions in person and through WhatsApp. They were also able to get us boxed lunches for our excursions and the flight home. We loved all of the pools and resort restaurants. Our kids also loved the kids theater shows, which happened at 8:00pm daily. We also appreciated the frequent shuttle carts to help us get around the property. The beach was nice, but there were high winds during our stay, so we didn't spend much time there. Removing one star because the property had some maintenance issues. Some with our room, which were promptly fixed once we reported with our butler. Another with a jagged table edge at a restaurant which ripped my husband's shirt and also sliced my son's cheek open (promptly treated by a resort medic).

The hotel is beautiful however it is not clean at all. My room was dirty and you can see that others areas of the hotel are dirty too. The room service is not effective because sometimes you have to wait for two hours. So does not make sense. Also, if you travel with a baby it is a problem to have milk for them because they do not refill the minibar with milk but beer is ok, if you go to the main buffet you can ask for milk but do not forget the the baby bottle if not there’s no way to get it. My baby also likes oatmeal for dinner sometimes and one day I wait 2 hours for it on the buffet and this hotel is supposed to be family friendly. Overall is ok but not a five star hotel like they said.

Overall the stay at Grand Palladium was okay, the room smelled like mold and was very humid. Even with the doors closed it was hot, we complained about the Air conditioning and they came to fix it but moments later the AC was blowing hot air again. The sheets on the bed were damp and stained. The food was subpar but edible.

We had to leave our personal belongings with the staff when we first got there. My Valentino wristlet got stolen. So disappointed! Towels were very old. Room got cleaned only once during our stay and the bathroom flooded every time we took a shower. Food was ok. Good service.

Great cleaning staff

Literally the best cleaning service I ever had they Change all the linens everything besides the mattress, all workers extremely kind

Overall, the resort is nice. Tje restaurant selections were done but the food was subpar. Nothing spectacular. My main issue was the room. When I arrived, the sink and bathtub were both dirty. My toilet would constantly run after flushing it. The sinks drained extremely slow so it was always full of water. The table out on my balcony was never cleaned . I always felt a film on it. The balcony chairs were never repositioned like they should be once your room is cleaned. This is exactly how I know nobody went outside to clean or tidy up. What I was disgusted by the most was the bedframe. At the bottom edge of the bedframe, it was most likely a previous guest, clipped their disgusting toenails and left All of the clippings there. I could not believe how this resort does NOT clean their rooms well, AT ALL. I left those clippings there my entire stay to see if housekeeping would re.oce them. Those clippings stayed there MY ENTIRE STAY. I have never been so disgusted in my life. This truly goes to show that the people that clean our rooms really do not do a thorough job, AT ALL. This resort is beautiful and kid friendly but I can honestly say that I will never be back.

Clean room, great staff, amazing time

Room passage not clean and time clock for alarm not Room is ok

Una experiencia muy desagradable, porque de los cinco días que me quedé tres días, no tuvimos toallas y lo peor de todo es que te tiran de a loco, dicen que te van a llevar toallas y después de cuatro llamadas, te responden que no tienen toallas que no pueden hacer nada. La verdad, para lo que cobran, no es posible que tengan toallas, y que además sean groseros para tratarte después de qué tú reclamas tus derechos

Las instalaciones y el lugar es precioso pero la comida no es de un 5 estrellas. El servicio es malo, baños sucios y sin papel higiénico ni jabón, el buffet mal atendido, mal gestionado el check in y check out teniendo filas largas

Our experience at this hotel was disappointing. The staff was unfriendly and unaccommodating, which made our stay far from pleasant. The food quality was mediocre at best, lacking the variety and flavor we’ve experienced at other all-inclusive resorts. Despite being only 8 years old, the property appeared run down and poorly maintained. Additionally, the air conditioning was inadequate, making it difficult to stay comfortable. Overall, this was one of the worst experiences we’ve had in terms of customer service.

Stunning resort and rooms. Staff was friendly, trolley cart service was appreciated. Loved it.

Amazing Stay at Grand Palladium Costa Mujeres Resort & Spa I recently had an unforgettable stay at Grand Palladium Costa Mujeres Resort & Spa, and everything was fantastic. The room was spacious, modern, with a stunning ocean view, a super comfortable bed, and a very well-equipped bathroom. The staff were incredibly friendly, and the service was attentive. The spa, in particular, provided a truly relaxing experience. The resort has several pools, a clean private beach, and a variety of entertainment activities. The food was delicious, especially the seafood and Mexican cuisine at La Adelita restaurant. If you’re looking for a top-tier resort with exceptional service, Grand Palladium Costa Mujeres is the perfect choice!

Overall the stay at Grand Palladium was okay, the room smelled like mold and was very humid. Even with the doors closed it was hot, we complained about the Air conditioning and they came to fix it but moments later the AC was blowing hot air again. The sheets on the bed were damp and stained. The food was subpar but edible.

It was a great stay. We booked though Expedia. When we first arrived I asked to be be upgraded to a different room and they were more than happy to do so. We stayed in the Loft. Wow! Very impressive! We went to the buffet the first night. Not that great. The food was not warm and we ate something that gave us both a stomach bug. We had to go get some Pepto at one of the shops. $23. For Pepto. The service around the pools mostly catered to the party life next to the bar. They barely came around to the other side of the pool. The boats are cool and a fast way to get around. So I would say all in all. This place is a 4 star out of 5 Cleanliness 5⭐️ Staff 5⭐️ Food 3 ⭐️

Rooms and bed were super comfortable will definitely be back

The standard rooms were far from the beach.

The hotel was beautiful but some of the staff was rude, the room was hot and very humid change rooms on half of or stay and still the same (every thing was wet and sticky). Don’t think I would stay again.

Had a great stay at this resort, it is incredibly huge but my family liked walking , if we didn’t feel like it there were always golf carts driving by. We were lucky enough to get an upgraded loft which was amazing , such nice suites , I personally didn’t have any room issues but others whom we travelled with had A/C and water leakage issues, they were helped and relocated to a different room. The staff are so great, a few to mention that made our stay exceptional. Bell / luggage staff: Francisco (Makes great first and last impressions to guests, amazing guy) Front desk check in : Gaspar and Gideal Customer service desk : Karla Theatre : Antonio (found my husband’s phone and returned to us immediately, honest and friendly guy! Also great dancer ) Main Pool: Eric (our favourite pool server) Teppanyaki chef : Oscar (so fun and entertaining) Waiter: Alejandro (fast and great service ) One big thing I would like to mention is the room service ends at 10pm so if you are hungry or thirsty after a night of partying you can’t order any food. The room service menu selection is very limited. My family enjoyed our week there, this was made all possible by the hardworking and passionate staff.

La habitacion es muy comoda y grande, buena vista , muy buen servicio e instalaciones.Recomiendo el restaurant la Boheme , no tanto el italiano Tentazione.Excelente el mayordomo Felipe muy servicial. El buffet en Isla Blanca es mejor que en Poseidon.Buen servicio de playa y piscina

My boyfriend and I went to celebrate our 5 year anniversary and we had an amazing time! All of the staff in every aspect of the resort, was very kind, professional, helpful, and made the experience so great. I want to specifically thank Maria, our VIP concierge who was amazing and went above and beyond for us! Even before check in, she reached out and offered assistance. Throughout our stay, she was very attentive always making sure we were okay and asking if we needed anything. She was particularly helpful in helping us book all restaurants for dinner, last minute tennis, and assisting us with a last minute extended stay of one night, she really provided exceptional customer service. All of the rooms, facilities, restaurants, buffets, and pool areas were very clean. Our experience at the spa was amazing! The staff was great and we really enjoyed all of our services and the hydrotherapy. The food was really great! We enjoyed it all and were impressed by the quality and taste. Overall, we had an amazing time here and would definitely recommend it!!

Los recepcionistas y el gerente tienen un trato pésimo de ahí en fuera todos tienen un súper servicio

I was truly so disappointed by my stay at Grand Palladium. The property is beautiful, but that is the only benefit of this resort. The food and drinks were terrible and disappointing every meal. The only restaurant we had a decent meal and great service was at the Thai restaurant. Usually the service in Mexico is stellar. Here, it felt like guests were a bother to the staff. With the VIP upgrade, we were supposed to get a personal assistance and she wasn’t helpful or hard to get in contact with. The elevator in our building was broken 5 out of the 7 days we were there. Walking around the resort was stressful since we were constantly dodging the carts that take you around the resort. It was nice having the option of a cart or boat to take you to different parts of the resort. The decor is stunning throughout the resort. It’s such a shame that they aren’t putting attention to important things like food, drinks, and service.

I use to love Grand Palladium Brand, and we had a lovely time and experience in October 2023. Our most recent trip, stay at Family Selection Grand Palladium, was not pleasant at all. The customer service was horrible and I had to contact front desk twice due to the lack of customer service . We didn't get assigned a butler, until being at the resort over 12 hours. We will never stay again!

Great experience thanks to Maria our VIP concierge. Booking through Expedia gave us the perk of her advanced service. Everyone was super helpful but Maria stood out as she put together the perfect room and the perfect spa packages and dinners for our family. We truly felt like VIPs and can’t wait to return to this fab resort DO NOT MISS THE SPA - and get as many hydrotherapy sessions as you can. I never wanted to leave!!!! Everyone works hard to make you happy

Arrived at night to a beautiful gated property. Checking in was okay until we got charged an extra $120 per night. We were attending an event but because we booked through Expedia, the desk clerk stated we needed to pay an extra $40 per night per person for the 3 nights. I found out later that was not true and asked for a refund. This made for a rocky start. Our iron and tv remote did not work but these were rectified very timely by courteous staff. The celebration events were tastefully done and we had a wonderful time. Our door’s lock was broken and a light switch kept popping out exposing wires which resulted in my 4 star score. The view from our balcony overlooking the garden was awesome. I would visit the property again and recommend it to friends.

A 5 star resort on a limited budget. House keeping was inconsistent. Employee's weren't friendly.

Everyone is really nice and attentive except the girl at the from desk where we did our check in she was a little rude and not welcoming at all, the staff at every restaurant were really nice and helpful except the staff that works at the cafeteria and sports bar, they wouldn’t take our order even after they saw us sitting there they ignored us until we approached them, other than that it is a great resort we will be coming back.

Maria, my Expedia concierge on site was wonderful. I was surprised when I arrived on site that I even had a concierge, but it was a smooth experience throughout. she helped with reservations, activities, and overall made sure i was having a good time. highly recommend

Facilities are nice and well kept. Staff is great, specially Maria, VIP concierge was very friendly and super helpful, she made sure we had everything we needed for during our stay!

Highly recommend this resort for getaways. Clean property, attentive service, great beach. Don’t be scared by the size of the resort. It is not troubling at all to get to where you need to go whether walking or using their cart/ferry services.

Place was nice. Way too far from town! Taxi driver charge way too much to go into town… 75 bucks usd each way.

We had a great time! The property is beautiful, beach is great! Very clean. Staff is very polite and friendly. Food is good. You won’t be disappointed. Worth a little extra drive from Cancun.

Amazing place with beautiful beachh

Staff were great and the property was beautiful. We loved taking the boat taxi.

Awesome resort, lots of things to do. Tennis, pools and the beach is just the start

This was our first trip to Grand Palladium and it did not disappoint. We have recently started to visit Mexico north of the Hotel Zone and we will continue to do so. Not only is the seaweed less, the beach is cleaner, safer, and tremendously less populated. I was able to walk almost a half mile in either direction before coming across other people (and they were walking for leisure/exercise as well). The tropical environment is much more noticeable and enjoyable. The staff of Grand Palladium are incredibly friendly, helpful, and genuinely concerned for your overall experience. The property is pristine, there is golf cart transportation 24/7 if you don’t care to walk from point A to point B, and the rooms were very clean and spacious. We traveled with 4 adults and 2 older teens and we all had more than plenty to do: paddle boarding, tennis, excursions available, several pools (with activities), nightly entertainment at the open air theater, and beautiful beach access and bar services. We thoroughly enjoyed Maria and Ivan at the pool bar, and Israel was amazing as our beach server. The room service was great and easy to order. The restaurant food was excellent quality and delicious, and the open buffets (general meals) were the best we have encountered. We have been to Mexico at least 6 times in the last 8 years and this was one of our favorite trips by far.

Intake and departure were swift. We had to wait for our room to be ready at 3pm but were allowed to roam the property in the meantime. I’d suggest bringing a change of clothes for the pool if you have an early flight in. The buffet food selection was excellent. We only dined one night at the a la carte steakhouse El Guacho, service and food were great. We did breakfast at Capricho and the other restaurant on the TRS side. Both had a la carte menus with some buffet selections, food at both places were delicious. All the pool areas looked well kept as well as the beach. If you are traveling with little ones they have a nice pool setup with slides and zero clearance entrance. The family pool at Family selection gets started with music and activities at 11am. There were quite a few weddings during our 3 day stay so bear in mind there will be a lot of people on site if you’re caught in the cross hairs. My only concern was how big the resort is, you have 3 modes of transportation, either walk (a lot) or wait for a trolley or take a boat ride. It’s setup like the Venice canals. Their night life has a few options so you don’t need to really travel out of the resort unless you want to. Overall our stay was pleasant, relaxing and fun. Service 5/5, cleanliness 5/5, value 5/5, sleep quality 5/5, rooms 5/5, location 3/5 (it’s about a 40 min drive from Cancun airport no traffic. Setup private transportation if you can swing it.

We normally like a smaller boutique resort but needed something that would work for a family group of 7 with ages ranging from 3 to 75. This resort met our needs and was very nice, even if more like a little self contained city on a beautiful beach. Great good and service. Fun evening open air shows and surprise activities. We paid for the basic rooms without upgrades and were happy. They did try to up sell us when we arrived so we wondered what more we could’ve been enjoying - but would have never even thought about anything being missing or better had they not kept pushing their travel club perks. Happy campers, we are.

Amazing piece of property. Various things to do for the entire family. Restaurant choices in the village should suit everyone’s desires. Village also has a few stores to shop. The Chic Cabernet is an excellent option for a cute little show. They also have an outdoor kids theater that does several different performances. We were able to see a kids play as well as a band performance of 80s bands! Best of all the beach location. It’s plentiful and beautiful. Food and drinks are all over the place. Use some caution going to an all inclusive resort. Several adults don’t know how to act nor stop which is a little disappointing when there are kids too. But the resort can’t control those aspects. If going to the area, this is the place to stay. Get away from the congestion of resort zone downtown. Take the necessary trip to get away from crazy and the crazies. Cheers

I want to start by saying that the hotel is absolutely beautiful. The rooms, the restaurants, the pools, and the beach — everything is gorgeous. The staff treated us incredibly well, and I honestly don’t have anything bad to say about them. I only have great memories with the staff. I can’t remember many names, but I do remember that Jorge took great care of me at the pool — he was amazing. The only issue we had was that my friends and I got sick on our second day. We were a group of five, and three of us got sick during the trip. I’m not sure if it was the water or the food. I’ve never had a stomach bug before in my life, and this was my first time. This was also my third time in Cancun and nothing like this had ever happened before. Even sick, I tried to enjoy as much as I could. Unfortunately, things like this happen. I don’t want this situation to take away from how beautiful the hotel is or how wonderful the staff treated us, because they truly went above and beyond every day. I just hope the hotel can look into what might have caused this, so future guests don’t go through the same experience. Besides that, everything else was perfect, and I would love to come back one day when I can fully enjoy everything the resort has to offer.

Nice resort but low quality food.

I rarely leave negative reviews, but this resort experience was so frustrating that I feel obligated to warn others. Three out of five people in our group became sick for more than half of our stay, and the only common factor was the food and drinks at the resort. What was supposed to be a relaxing vacation turned into days of stomach issues—something no guest should have to deal with. The automatic lights in the room were a nightmare, constantly shutting off even while I was using the restroom. Waving my arms in the dark is not my idea of a luxury stay. Getting around the resort was just as bad. The property is huge, yet the shuttles were unreliable, rarely stopping for checked-in guests, and often displaying “check-in/check-out” signs that meant they wouldn’t pick anyone up. We were dismissed multiple times, leading to long, exhausting walks in the heat just to get food or meet our group. The buffet hours were extremely limited, leaving no food options for hours if you didn’t have a reservation. When it was open, the food was mediocre, not fresh, and many stations were left unattended, which is especially concerning given how many of us got sick. Room service was no help, with hour-long delays for basic items. On top of that, the resort feels almost entirely catered to weddings, with blocked-off sections and constant disruptions that make regular guests feel like an afterthought. And if you’re hoping for nightlife, there is none. The resort becomes completely dull

It was a great stay. We booked though Expedia. When we first arrived I asked to be be upgraded to a different room and they were more than happy to do so. We stayed in the Loft. Wow! Very impressive! We went to the buffet the first night. Not that great. The food was not warm and we ate something that gave us both a stomach bug. We had to go get some Pepto at one of the shops. $23. For Pepto. The service around the pools mostly catered to the party life next to the bar. They barely came around to the other side of the pool. The boats are cool and a fast way to get around. So I would say all in all. This place is a 4 star out of 5 Cleanliness 5⭐️ Staff 5⭐️ Food 3 ⭐️

Beautiful and clean property with friendly and attentive staff. Only drawback is the mediocre food.

Property was very nice. Pools, room and beach were great. Food was TERRIBLE. The reservation process for dinner was ridiculous. Restaurants are full every night or closed. Yet you go to the restaurant and every table is open. Wouldn’t go back.

We stayed at this hotel for 11 nights and while the resort itself is impressive and visually stunning, the service didn’t consistently reflect a 5-star experience — often feeling closer to 3-star. Many staff were excellent and deserve recognition, particularly Pedro in TRS, Odon in the Japanese restaurant, and Maria, our WhatsApp concierge, who was responsive and genuinely helpful throughout our stay. Unfortunately, reception was a major letdown. Staff were unfriendly and our checkout experience was very poor. We were overcharged on our bill and, when queried, reception could not provide a printed invoice. This left a very bad impression as we departed and felt unprofessional for a hotel of this calibre. We also had issues with our room keys/wristbands being deactivated twice during our stay, both times in the evening, resulting in a 10-minute walk back to reception. Although resolved, it was their error and we expected a better apology. Despite having premium drinks included, these were unavailable in the sports bar and pool bar, with no clear explanation. Premium spirits also had to be specifically requested or you were given local brands by default. The steak restaurant charged extra for “premium” cuts, which felt unreasonable for an all-inclusive resort. The outdoor jacuzzi failed on two occasions, only discovered after filling it. Minor but frustrating issues also added up — the upstairs minibar wasn’t replenished, adapters weren’t available to borrow (requiring a $12)

We spent at the resort 7 days. Friday, Saturday and Sunday no activities at the theater because there are weddings so if you’re not part of the wedding, there are no shows which for a resort of this level I believe is not OK. We used to stay in smaller resorts, and there was always entertainment for the guests every evening. Also a resort like this could have better drinks, at least in the lobby bar. The main buffet was amazing and the food was always good there, if you stay at the family selection, the Argentinian steakhouse was the best. All other restaurants are a waste of time ( personal opinion). The resort territory it’s huge and it’s beautiful but the only one thing is that during the evening time after show is finished there is no golf cart available to take. there are just not enough for everyone. Everything else was pretty good.

Though the property is lovely for a five star hotel, I was expecting more. Have tried three of the restaurants. I don’t know how it’s possible that everyone of the restaurants the food was mediocre. This is Mexico. I’m not expecting mediocre. I’m expecting to be wild for the price that I paid at this hotel. The pool was fine. The room was big attention to detail is lacking. Example they left us two pouches of coffee while we were there for four days what were we supposed to do after the first two days they never brought us more coffee, minor incident like this just made it less enjoyable for what we paid which was a lot.

Resort is nice but doesn’t have enough restaurants, equipment, space for the number of guests. We were stuck eating the buffet every meal.