The Kilbirnie Hotel

General facilities were ok, but position was amazing as right next to the coast so great walks from the hotel.

Beautifully clean and well presented room - 219, family room. Lots of space. The staff were extremely accommodating for our baby guest who had dairy, egg and peanut allergies.

Clean room, helpful staff and relaxing stay

Very good hotel staff very friendly and very helpful

Writing Although the restaurant staff, bar staff, and room service were kind and helpful, unfortunately there were several issues that made my stay disappointing. The reception experience was particularly uncomfortable. My pronouns were repeatedly used incorrectly, even though my information had been updated in the app. I expected the reception team to respect and use the correct information. The property itself appears quite old and poorly maintained. The swimming pool handrail was damaged and loose in several places, which felt unsafe. The walls had visible damage, as did the internal room door. The duvets also appeared stained and were not in an acceptable condition for a hotel charging this price. The room had no air conditioning, and the window could not be properly opened because of the child-safety lock, which made the airflow very poor. The toilet ventilation was also extremely noisy, sounding almost like a helicopter when it started. Breakfast was another disappointment. The choice was very limited, mainly a basic English breakfast. There was only one type of cheese and ham, no vegetables, no fruit, and only square bread for toast. The coffee selection was also poor, with only black coffee available from the machine. Overall, while some staff members were friendly and helpful, the condition of the property, room maintenance, limited breakfast, and poor reception experience do not feel justified for the price paid. I would expect much better standards and attention