NormanHurst Hotel

Very good would definitely stay there again

On arrival good first impression, receptionist was lovely and helpful information in the reception area. However, this hotel needs some major TLC, a lick of paint and some air freshener! We stayed in the adjoining building but the corridors are grubby, really outdated and smelt awful of what I can only match to BO smells and then our room smelt of cigarettes, again very grubby walls/carpet, outdated and just not inviting at all. It's not even about being modern, the carpet is lifting all around the edges and at the joins, the curtains are grubby and musty, walls are grubby and in dier need of a lick of paint. There were mould spots around the seal of the bath, the shower didn't work at all and was poorly fitted, and the bath taps were not secure. We couldn't have a morning shower at 7am and there was no staff around to ask for help. We needed somewhere to stay night before marathon and it did the job for that but never again, it was also disappointing that the hotel was full of marathon runners yet there was no staff available early morning and no breakfast available until 8am which was too late for some of us running earlier. It has the potential to be a beautiful place but is really let down currently.

The Normanhurst is starting to look very tired and a bit run down, having said that the room was clean and comfortable and the staff very helpful. Parking was good, the location is great and pricing was better than the competitor hotels nearby.

the centralise heat is weak and not in service.

Arrived 22:30 after an evening flight back from a city break. Told family room was unavailable due to water leak in ceiling, instead offered ‘superior room’ with mattress (mouldy) on floor for my teenage daughter. Whole place was frankly in poor state: pot holes in car park, breakfast room door handle missing, stained carpets. I have never paid for accommodation and then on viewing it, felt I’d rather leave and drive home, but that’s what we did.